Dear support, we’ve installed the DFD Native theme back in 2017 and are running version 1.5.3. I don’t know what version is currently the newest as I’ve not been able to find this information anywhere.

We are not in possession of a key as it was way back in the days and it was set up by a coworker prior to me.

Are you able to help me get a newer version of the theme somehow?

Looking forward to hearing from you.

Hello team, I need some little support from you about Lightbox. The template and all on it are fantastic but Lightbox on mobile devices is not showing good. Controls on theme options regarding lightbox are limited. Could you tell me how I can remove it from mobile devise or how to modify for mobile only? For example, image to appear on full screen and this title to not showing. Or can I remove this lightbox and use another one? It will be a good idea in feature theme update to add option for Disable/Enable. I will wait for your advice. Thank you in advance.

Hi, is there a way to export all the images from the Galleries? and then import them into another ‘gallery’ plugin?

Just purchased another subscription (I think I have 6 or 7). Wondering if this is updated for WP 6.6xx? Thanks.

Hi cannot see anything in my theme options. Its blank. I am unable to make any changes to my site. Please help.

Hey. I did the latest update to Version 1.6.96 and the product page does not loading. I found the following error: PHP Fatal error: Uncaught ValueError: Unknown format specifier “C” in /srv/htdocs/wp-content/themes/dfd-native-child/woocommerce/single-product/product-image.php:47

Dear Team I Had an issue with the authorization code and it’s resolved, but reappeared now even for the previously authenticated domains Kindly note that i acknowledged that the licenses for 1 site but we need 4 to 5 sub environment for each theme installation ( development , UAT , DEMO, etc..)

Hello Team My Authorization code isn’t work with theme activation , this is my first and only domain 3lom.ai

Hey, every time I try to activate my theme it shows me “Enter a valid code”. I have 3 licences, 2 were active and I want to activate the ones that I purchased today for my site tobilloypieneuquen.com.ar Can you help me?

Hi there,

I have a licence code that I would like to deactivate so that I could install on a new domain.

Could you please send me the link to that deactivation page?

Thank you.

Installing Plugin: WPBakery Downloading installation package from http://dfd.name/check-native/plugins.php?plugin=js_composer&code=…

Unpacking the package…

Warning: unlink(/tmp/plugins-rYg15B.tmp): No such file or directory in /home/yfcyzmjx/advancedsoftsolutionsltd.com/wp-admin/includes/class-wp-upgrader.php on line 387 Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed.

Plugin not activated. A higher version of WPBakery is needed for this theme. Please update the plugin.

TGMPA v2.6.1 Return to Required Plugins Installer

Installing Plugin: DFD Extensions Downloading installation package from http://dfd.name/check-native/plugins.php?plugin=dfd-extensions&code=…

Unpacking the package…

Warning: unlink(/tmp/plugins-p89cGj.tmp): No such file or directory in /home/yfcyzmjx/advancedsoftsolutionsltd.com/wp-admin/includes/class-wp-upgrader.php on line 387 Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed.

Plugin not activated. A higher version of DFD Extensions is needed for this theme. Please update the plugin.

TGMPA v2.6.1 Return to Required Plugins Installer

FD Extensions InstallDFD Extensions External Source Required 1.6.96Minimum required version:

1.6.96Available version:

Not Installed WPBakery UpdateWPBakery External Source Required 7.7.1Installed version:

7.8Minimum required version:

7.8Available version:

Installed But Not Activated, Requires Update Revolution slider UpdateRevolution slider External Source Recommended 6.7.13Installed version:

6.7.17Minimum required version:

6.7.17Available version:

Installed But Not Activated, Requires Update Select All Plugin Source Type Version Status

Hello, I have purchased this theme long ago I lost the domain, so I’m using on a different domain. I register it on the domain https://imgur.com/a/UFbpzl7 then I rest the theme now its showing only one domain where as I had activated it sometime ago for the same domain https://imgur.com/PcdIArc .

What shall I do to fix this ?

hello , i am stuck in a problem i am trying to activate my theme but it is saying “Please enter a valid code

Reminder! One registration per Website. If registered elsewhere please deactivate that registration first.” i have checked product key multiple times and there is no mistake in it and i don’t remember that i have activated this theme elsewhere. now how may i know that what is the problem in my case my product key is expired or what ? or my theme is activated on any other website ? if anyone can help me in this case i am very stressed due to this i have very low budget and now stucked in this problem.

why my code not working on new version activate

Hello,

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I SEE THIS ERROR ON MY THEME PANEL SECTION.

Unable to use the theme after performing a reinstallation of wordrpess. I have 2 licenses and when going to your website to create a support account and ticket or contact you the website is not working when registering.

My purchase code is not working. Why is it not working?

to native, my website’s Purchase Code can’t be accessed? my website; lanteraartlighting.com Please help