1736 comments found.
Hi cannot see anything in my theme options. Its blank. I am unable to make any changes to my site. Please help.
Hello Jpathare!
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Hey. I did the latest update to Version 1.6.96 and the product page does not loading. I found the following error: PHP Fatal error: Uncaught ValueError: Unknown format specifier “C” in /srv/htdocs/wp-content/themes/dfd-native-child/woocommerce/single-product/product-image.php:47
Hello!
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Dear Team I Had an issue with the authorization code and it’s resolved, but reappeared now even for the previously authenticated domains Kindly note that i acknowledged that the licenses for 1 site but we need 4 to 5 sub environment for each theme installation ( development , UAT , DEMO, etc..)
Hello Badsolo!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
i replied on the mail with the required credentials, is it OK?
Yes, everything is fine. We replied by mail.
Hello Team My Authorization code isn’t work with theme activation , this is my first and only domain 3lom.ai
Hello Badsolo!
Some server problems were observed. Everything is working now. If you still can’t activate, create a request here and provide access to the admin panel and the purchase code.
Best regards,
DFD Support Team
Hey, every time I try to activate my theme it shows me “Enter a valid code”. I have 3 licences, 2 were active and I want to activate the ones that I purchased today for my site tobilloypieneuquen.com.ar Can you help me?
Hello Fercete!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Hi there,
I have a licence code that I would like to deactivate so that I could install on a new domain.
Could you please send me the link to that deactivation page?
Thank you.
Hello Harsono!
The license is deactivated on the page your domain/dev/wp-admin/admin.php?page=dfd-native. If you don’t already have access to the domain, create a ticket here and enter your purchase code.
Best regards,
DFD Support Team
Installing Plugin: WPBakery Downloading installation package from http://dfd.name/check-native/plugins.php?plugin=js_composer&code=…
Unpacking the package…
Warning: unlink(/tmp/plugins-rYg15B.tmp): No such file or directory in /home/yfcyzmjx/advancedsoftsolutionsltd.com/wp-admin/includes/class-wp-upgrader.php on line 387 Installing the plugin…
The package could not be installed. The plugin contains no files.
Plugin installation failed.
Plugin not activated. A higher version of WPBakery is needed for this theme. Please update the plugin.
TGMPA v2.6.1 Return to Required Plugins Installer
Hello Pradeepkumarmus!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Installing Plugin: DFD Extensions Downloading installation package from http://dfd.name/check-native/plugins.php?plugin=dfd-extensions&code=…
Unpacking the package…
Warning: unlink(/tmp/plugins-p89cGj.tmp): No such file or directory in /home/yfcyzmjx/advancedsoftsolutionsltd.com/wp-admin/includes/class-wp-upgrader.php on line 387 Installing the plugin…
The package could not be installed. The plugin contains no files.
Plugin installation failed.
Plugin not activated. A higher version of DFD Extensions is needed for this theme. Please update the plugin.
TGMPA v2.6.1 Return to Required Plugins Installer
Hello Pradeepkumarmus!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
FD Extensions InstallDFD Extensions External Source Required 1.6.96Minimum required version:
1.6.96Available version:
Not Installed WPBakery UpdateWPBakery External Source Required 7.7.1Installed version:
7.8Minimum required version:
7.8Available version:
Installed But Not Activated, Requires Update Revolution slider UpdateRevolution slider External Source Recommended 6.7.13Installed version:
6.7.17Minimum required version:
6.7.17Available version:
Installed But Not Activated, Requires Update Select All Plugin Source Type Version Status
Hello Pradeepkumarmus!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hello, I have purchased this theme long ago I lost the domain, so I’m using on a different domain. I register it on the domain https://imgur.com/a/UFbpzl7 then I rest the theme now its showing only one domain where as I had activated it sometime ago for the same domain https://imgur.com/PcdIArc .
What shall I do to fix this ?
Hello Ramkrishna!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Done
Answered by e-mail.
hello , i am stuck in a problem i am trying to activate my theme but it is saying “Please enter a valid code
Reminder! One registration per Website. If registered elsewhere please deactivate that registration first.” i have checked product key multiple times and there is no mistake in it and i don’t remember that i have activated this theme elsewhere. now how may i know that what is the problem in my case my product key is expired or what ? or my theme is activated on any other website ? if anyone can help me in this case i am very stressed due to this i have very low budget and now stucked in this problem.
Hello Haystore!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
why my code not working on new version activate
Hello Jkoniwszczynski!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Hello,
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
I SEE THIS ERROR ON MY THEME PANEL SECTION.
Hello Nony!
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
I am finding it difficult logging in on the support page
Could you please contact us via Envato contact form.
yet to get a response
The answer was sent to the e-mail address
Unable to use the theme after performing a reinstallation of wordrpess. I have 2 licenses and when going to your website to create a support account and ticket or contact you the website is not working when registering.
The registration on this website isn’t working https://nativewptheme.net/support/support-ticket
Why isn’t there an ability to clear the license on your website and add to another or update when we re install wordpress on the same domain?
Hello Chrisedwards!
We will check the possibility of registration. We can reset the license, but you have to send us the purchase code, but not here, this is an open channel. You can use Envato contact form to send us.
Best regards,
DFD Support Team
My purchase code is not working. Why is it not working?
Hello!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase key?
Best regards,
DFD Support Team
to native, my website’s Purchase Code can’t be accessed? my website; lanteraartlighting.com Please help
Hello Pikomunika!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hello, I updated theme today, but I am unable to update DFD Extensions plugin, it still install 1.94 version. Also on main theme page, Installed version: 1.95, Latest available version: 1.94
Hello Haazaal!
This has been fixed. Check, please.
Best regards,
DFD Support Team
how to change shop cart background color
Hello Maxnyx!
It is not entirely clear about the background of which particular basket we are talking about. Create a request here and I will help you.
Best regards,
DFD Support Team
Hello, Con you contact me in private? I have problems with my 4 licences. Some of my websites don’t accept 2 of my 4 codes… Thank you
Hello Alizecreation!
Write to us here and indicate all the codes and I will check everything.
Best regards,
DFD Support Team
Hi! I have a problem importing the demo. When I click on the import demo button the demo does not download. Can you solve it? Thank you
Hello Proxwebsoft!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hi, the ticket doesn’t work. Do you have any reference where I can write to you?
In case you need our help you can contact us via here.