23226 comments found.
Porto now shows the wishlist hearts on the wrong side.
Hello, @flexserve,
What do you mean by wrong side? Could you please explain in detail, if possible with some screenshots for my better understanding along with the page URL so that I can check and help you out accordingly.
Regards, P-THEMES.
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Oops not wrong side, mis-aligned. Just submitted a ticket.
Hello, @flexserve,
We’ve addressed and responded to your support ticket #44723. Please review our response and reply there if you have any further questions or need additional assistance.
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Hi
How can I use 2 different sidebars in 2 different pages.
Than You
Hello, @dionrambo,
Please navigate to Porto >> Sidebars and create multiple sidebars from there.
You will find those sidebars under Appearance >> Widgets.
You have to set the Widgets under those sidebars as per your requirements.
After that, please navigate to WP-Dashboard >> Pages and edit your page with the page builder, use the sidebar element on that page and choose your created sidebar like: https://pasteboard.co/wzQNNmkCtAsr.png & https://pasteboard.co/w6S5c0R0H1I8.png & https://pasteboard.co/8P0prfIjNcLL.png
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Hi
Thanks the sidebar is added but how can I change the look of the sidebar? Please assist
Thank You
Hello, @dionrambo,
You can use the settings under the advanced tab to style that element: https://pasteboard.co/nud0Kxw42bt9.png alternatively you have to use the Custom CSS.
Regards, P-THEMES.
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Hello , 1Two questions before purchasing: 1- Is this store a multi-vendor store? 2- Is there a demo of the admin dashboard?
Hello, @hmmt1983,
First of all, thanks for showing your interest in Porto WordPress 
1. The Porto theme is fully compatible with Dokan, and WCFM multivendor plugins, These plugins are pre-packaged with the theme, so you can use anyone that better suits your requirements.
2. You can check Shop Demo 22 specially designed for the multivendor store: https://www.portotheme.com/wordpress/porto/shop22/ and you can check all the other demos as well here: https://www.portotheme.com/wordpress/porto/shop22/ Basically, the admin dashboard is provided by the Multivendor plugin so you can get it with the plugin of the multivendor which you will use on your site like:
Dokan: https://dokan.co/docs/wordpress/dokan-dashboard/
WCFM: https://wclovers.com/knowledgebase/wcfm-admin-settings/
Regards, P-THEMES.
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Thank you for the response. Is there login information for the administrator? To view all parts of the backend? Please reply, thanks
Hello, @hmmt1983,
Unfortunately No, Its not possible to check the backend of the theme before purchasing it.
Regards, P-THEMES.
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Thank you
You’re Most Welcome!!
Hi Porto,
Please just for asking, I will change in future: How to convert this tittle banner product actually in H2 to a pharagrapht text?
Maybe some code? thanks, Joaquín
Hello, @Joaquim_,
You are using the WP Bakery on your site and for that section, you used the “Single Image” element.
Unfortunately, there is no such possible option in the element to change the tag of the title so you should try with some Custom Code.
Like you can try with the following code:
document.addEventListener('DOMContentLoaded', function() {
// Find the <h2> element by class name
var h2Element = document.querySelector('.wpb_heading.wpb_singleimage_heading');
// Check if the element exists
if (h2Element) {
// Create a new </h2><p> element
var pElement = document.createElement('p');
// Copy the text content from the </p><h2> element
pElement.textContent = h2Element.textContent;
// Replace the <h2> element with the new </h2></h2><p> element
h2Element.parentNode.replaceChild(pElement, h2Element);
}
});
</p>
You can copy and paste the code to Porto >> Theme Options >> Skin >> Custom JS, in the header: https://pasteboard.co/fD5qKrMeY3bz.png
Regards, P-THEMES.
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And other option, for deactivate this product banner for example, How can I do it?
thanks,
Hello, @Joaquim_,
You can simply edit your page with the page builder and delete the elements from your page as per your requirements.
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Hi Porto, I placed the code. After deleting the cache. Seems still is detecting this H2.
thanks,
Hello, @Joaquim_,
Please contact us via our support system with your site WP Admin Login details so that we can have a look into it for you on your site and help you out.
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my cart and my account icon in the header on mobile devices is suddenly to the left. how do I get this icons to the right again? www.flinqproducts.nl.
Hello, @dennygoosensen,
Thanks for your contact. I have just checked your provided site and found the cart and my account icon in the header on mobile version is already at the right side and working fine, please refer to this screenshot: https://pasteboard.co/nNSnMWKdKd7c.png and please check back to your site again after clearing the cache.
Regards, P-THEMES.
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Hi, I don’t see in my admin selector of default product layout in Theme Options -> WooCommerce -> Single Product.
Hello, @mirkozax,
Yes, that is because of the FSE editing mode: https://www.portotheme.com/wordpress/porto/documentation/?s=Full+Site+Editing and it’s the future of Porto.
If you want pre-built layouts of the single product page. Please navigate to Porto >> Template Builder >> Single Product and create the new layout there or edit the existing one, then you can use Porto Studio there and import any pre-built layout and modify it as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
https://www.portotheme.com/wordpress/porto/documentation/?s=Studio
https://www.portotheme.com/wordpress/porto/documentation/display-condition/
Regards, P-THEMES.
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I believe the latest version of this theme, is the reason why there are so many problems and it does not work at all
how do you switch on the function of “off canvas filter” and “combo products” ? this is not very good at all!!!!
Hello, @jtkirkuk,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello,
I have a big problem: I’m using the latest versions of Slider Revolution (6.7.15) and Porto Theme (7.1.10).
The problem is that the Slider Revolution preview does not work anymore. I contacted SR support, and after inspecting, they found that the issue is a conflict with the Porto backend.
Can you help me solve this annoying problem?
I Own tons of Porto theme Licenses, I love your theme! Please be my superhero and save my day!
Hello, @fasterbit,
Thank you for reaching out. We’ve addressed and responded to your support ticket #44597. Please review our response there and feel free to reply if needed.
Regards, P-THEMES.
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hi
i am using Porto theme medical demo. For showing the different header other than desktop and table i have created two different header in the main header one for desktop and tablet only and other for mobile only but after disabling the main menu from responsive option it still show inside the mobile header although it is not show showing in elementor mobile preview but still show in mobile browser.
Please look into this matter asap
Thank you
The problem is solved now. Thank You
Hello, @thepnguyen,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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I have bough this theme, however some of the functions do not work, eg the filter function for products, and a few others, why is that? what do i do?
Hello, @jtkirkuk,
We have to check the situation on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that our experts will look the issue on your site and help you out.
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Hello, @jtkirkuk,
Please make sure that you have set the Site Visibility as Live under the WooCommerce >> Settings >> Site Visibility: https://pasteboard.co/PpoigENLCcPL.png
Regards, P-THEMES.
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Unzipping installation package…
Installing theme…
This installation kit cannot be installed. The style.css style sheet is missing from this theme’s installation package.
Theme installation failed.
Hello, @justian688,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
OR
Please watch and follow the instructions shown in these videos: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
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Hi
I want the popup model exactly like this website.
https://bhs-inc.org/executives-staffWhen you click on picture it would open the popup information box.
How do I achieve this scenario
Please help me out in this matter
Thank You
Hello, @dionrambo,
You can use the Modal Dialog Box element and set it as per your requirements. OR please check our elements here: https://www.portotheme.com/wordpress/porto/shortcodes/
Regards, P-THEMES.
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Hello, I have this problem: I allowed to see the products price just to registered customer but if I activate the search preview, also who’s not registered and try to search something the price will appear there, how I can hide the price also there?
Hello, @comunicasrls,
Yes you are right, the live search result shows the price instead, well there is no direct option to hide it, but you can completely remove it using Custom CSS.
.live-search-list .autocomplete-suggestion .search-price {
display: none !important;
}
Regards, P-THEMES.
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thank you, but it’s not what I need as after that this disappear also for logged user, maybe u can implement this feature in the nexts updates. For now I can hide it but a fix would be amazing
Hello, @comunicasrls,
We really appreciate your suggestion, we kindly request you to please write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will check and note it down for the future upcoming updates of the theme, Thanks for your patience and understanding.
Regards, P-THEMES.
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hello, I also saw that if someone search a product on google, it will show my website with the price also! how can I hide it? this function for hide the price is not working well
Hello, @comunicasrls,
This isn’t directly related to our theme, but it’s part of WooCommerce’s default functionality. You might want to try using an SEO plugin like Yoast or RankMath, or consider implementing some custom code. Please refer to the articles listed below for more information:
https://www.businessbloomer.com/woocommerce-hide-product-prices-from-google/
https://quadlayers.com/hide-woocommerce-product-price-from-google/
https://support.rankmath.com/ticket/hide-prices-from-google/
Regards, P-THEMES.
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Hello, my license code is stolen. Can you please create a new license code for my Porto theme?
Regards
Hello, !s_works,
Its not possible to create new license, If you want new license you have to purchase new license.
Alternatively, if you want we can reset your license so that you can reuse it on your final site.
Regards, P-THEMES.
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how can i change add to cart button color and buy now button color
Hello, @krupalisavaani,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single_add_to_cart_button {
background: orange !important;
color: green !important;
}
Note: You can change the color code in the given code as per your requirements.
Regards, P-THEMES.
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I clicked on the “Hire Us” button on one of the live template previews for a customization but I haven’t heard back. Is there no customizing team from Porto???
Hello, @seanthadlock,
Sorry for the inconvenience, Please go here: https://www.portotheme.com/customization/ scroll down to the bottom and fill the form: https://pasteboard.co/CCHrz4RGTVuv.png
The Customization team then get back to you, and you need to be patience. Thanks for your understanding.
Regards, P-THEMES.
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I believe I already did that but I filled in the forms again.
Yes sure please fill it again.
I did 6 days ago…Still waiting patiently…Need my website ready soon.
Hello, @seanthadlock,
Apologies for the delay and any inconvenience this may have caused. I’ll follow up with our Customization department to ensure they review and respond to your email promptly. Could you please provide me with the email address you used to contact them? This will help me forward it to them directly.
Regards, P-THEMES.
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Hello, @seanthadlock,
Thanks for your emails, I have forwarded those to the development department and they will get back to you soon, please be patience.
Thanks for your understanding.
Regards, P-THEMES.
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Hello There,
1. Header Design and Section Column Size Issue:
Currently, my header design affects the size of my section columns (https://pasteboard.co/1lM7bVgkvftC.jpg). I want to change the header design like this (https://pasteboard.co/nO2WyWJGnSnu.jpg).
2. Mobile Header View Issue:
In the mobile view of my header, my search icon is not visible. Please check and resolve this issue.
Hello, @krupalisavaani,
1. I have just checked your site now at my end, and it is working perfectly fine, It looks like same as you want, please refer to this screenshot: https://pasteboard.co/PPXk5540sw9s.png please make sure that your browser width is set to 100% and check back to your site again after clearing the browser cache.
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media(max-width: 767px){
.elementor-widget-porto_hb_search_form {
display: inline-block !important;
}
.elementor-widget-porto_hb_search_form #header .searchform-popup {
display: inline-block !important;
}
}
}
Regards, P-THEMES.
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1. my browser width is set to 100% but still show me unorganized 2. this CSS don’t work sir
Hello, @krupalisavaani,
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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i tried from support to reset my key but unable, i want to use on new domain.
the one i purchase on 5th of April 2021
Hello, @Arhaam,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi Porto,
Please how to translate in other languajes the footer sentences like Privacy Policy and similar. https://candleartesoteric.com/thanks,
Hello, @Joaquim_,
Please go to Appearance >> Widgets >> Footer Bottom Widget and modify the content according to your needs.
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Hi Porto,
https://candleartesoteric.com/Query7.JPG In fact are located on Footer Widget 2, you mean I have to translate it languaje by languaje by selecting languajes?thanks,
Hello, @Joaquim_,
Yes exactly, please try to translate it language by language and check back.
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Hi Porto,
Not working. I have check it but once is done in Italian for example the translation is replicated to all languajes. So the footer can’t be translated for each languaje in particular?
any solution please? I am using for translate the WPML
we would be very grateful if any suggestion.
thanks, Candle Art Joaquín
Hello, @Joaquim_,
Please navigate to WPML >> Settings >> Taxonomies >> Enable or make the template builder as Translatable and save settings.
Then you will be able to translate the Blocks/Footer/Templates in all the languages.
Alternatively, Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Regards, P-THEMES.
Hi Porto, You mean I have to set translatable this?: Template Part Areas (wp_template_part_area)
thanks,
and this one: Translatable only show translated items or this one:Translatable use translation if available or fallback to default language
Not working activating: Template Part Areas (wp_template_part_area) Please other suggestion ?
thanks, candle art
now working but later I have to translate as: block widget in string translation. Correct?
Hello, @Joaquim_,
You should enable this: https://ibb.co/b7sNLpQ from the WPML >> Settings >> Post Type Translation sections.
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Hi Porto, I activated that one yesterday: https://candleartesoteric.com/query07.JPG
And seems is working fine, translating by wpml strings widget block. I should cancell and activate like you?
thanks, Joaquín
Hello, @Joaquim_,
If it is working fine for you then no need to disable it, Keep enabling it and enjoy using Porto.
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thanks, I have a second webside with the same. maybe I use your recomendation better? Or I keep as I explained previously. What is better?
thanks
Hello, @Joaquim_,
Both options should enable,
To solve the issue, you should try both the options one by one on your other site as well.
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Hi Porto,
Then I have to activate both, just with the one I have activated is not enough I understand. I do a remember: Option 1: WPML >> Settings >>Taxonomies >>Template Part Areas (wp_template_part_area) Option 2: WPML >> Settings >> Post Type Translation sections >> Templates Builder (Porto Builder)
This is very important for my webside please confirm just to not having issues on future.
thanks, Candle Art Joaquín
I am speaking only about the translation of the footer
Hello, @Joaquim_,
So you mean when you are using both the ways and options in your other site, it works for you? If so then you can use both as I told you before as well.
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