3006 comments found.
Hi guys, I have created a Custom Post Type. However I cannot see Page Settings in one of the pages I created for this CPT. Is there any way to add the Page Settings Meta box in admin? Thank you
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
were you able to fix the error regarding ‘raw_categories’? I am experiencing the same issue when setting 4 columns in the portfolio.
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials. So that we will be able to check and fix that.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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how do you change the colors of the buttons and the main headings H1 etc?
Hi,
Thanks for reaching out.
From your WP admin dashboard navigate to:
1. Buttons
Theme Settings > Appearance > Buttons.
2. Typography
Theme Settings > Typography > Fonts.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Using elementor editor. Importing demo data, unable to edit normally. Need to start safe mode. Still can’t enter the editing page.
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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This theme lacks wp_body_open() function, simple body hook is not working. Please consider to add that.
Hi,
Thanks for reaching out and notifying us. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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can you tell me, how to change colors of any element in slider revolution? It’s only showing for white theme. I have selected dark as default and unable to change for the dark theme elements. Please guide me on this.
Hi,
Try to remove extra all classes from the specific text element:https://tppr.me/I8sZ6I
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Got it. Thank you
You are Welcome!
Dear team,
I wanted to test the latest version of Ohio on a site and I noticed an annoying bug. When I select sell individually the product counter disappears. Please check the video -> https://youtu.be/fKgyTA_FgNM
Thanks for the help
Hi,
Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I have selected dark mode and turned off mode switch as i want only dark mode as default. It’s working fine on desktop. But on mobile, showing only white mode. Do i need to do change settings in theme settings for mobile?
Please ignore this comment. It’s resolved
Hi,
Glad to hear that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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can I add new module for example I have services and have exhibitions
Hi,
Thanks for reaching out.
We need just a bit more details, what modules do you mean?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I want to add a module for services and another one for exhibitions
Our theme supports WPBakery and Elementor page builders which might help you to create the required components.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, is there a Mega Menu option with the possibility to add images or customize styles? Thanks!
Hi,
Thanks for reaching out.
Unfortunately not, however, you can use an Elementor Pro mega menu instead of the standard one.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I kindly ask you some instructions on how edit the -sticky-block class because I’m unable to find something on the documentation. Basically I need to modify the top position when the scroll stick because the position is changed after the last theme updates.
Thank you in advance
Kind regards
Hi,
We need a little more details before getting it resolved. Additional screenshots will be much appreciated to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
thank you for your response. Attached are two screenshots of the page. Currently, the top sticky line reaches the top of the screen when a user scrolls. In previous versions of the Ohio theme, the sticky line never reached the top of the screen; there was always a top margin separating the sticky line from the top of the screen. Is this a bug?
Thank you in advance.
Kind regards
https://prnt.sc/WI9xqWZtJCE3 https://prnt.sc/WgOIh7_3w43NHi,
Thanks, can you share the link as well? We will provide a fix for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, thank you for your answer.
This is the URL:
https://messana.tech/controls/mcontrols-test/Thank you
Kind regards
Thank you,
It seems to stick correct, please try to check this page in Incognito Window:https://drive.google.com/file/d/1T6dH092z4y1Z1twtLkcQQmbZ7PRcyG_V/view?usp=sharing
Hi, thank you for the answer.
The page appear ok in incognito window. Could the problem be related to my browser extensions?
Thank you
Kind regards
Hi,
Most likely you should clear all cache if you have a caching plugin. You can temporarily disable the caching plugin to check if it causes the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Team, First of all thank you for the lovely theme ! In the Home Page banner , i have selected Full Width but still i can see only BOX type pic , how can i fix this issue please ?
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I recently purchased this theme. I’m unable to figure out why the Portfolio page shows only the most recent 5 projects. How do I make it display all the projects in the portfolio?
Hi,
Thanks for your patience.
Seems like your inquiry has been already sorted out at our help center.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello. we have extended our support, but have still been unable to post a ticket on ticksy. any thoughts? with most recent theme update we have AGAIN multiple issues with logo, headers, etc. why does this keep happening with your theme?
just added a ticket to Ticksy. would appreciate an expedited response and attention. this has happened multiple times with theme!!
Hi,
Thanks for your patience.
Seems like your inquiry has already been solved. Please get back to us at our help center with your support inquiries.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! After the recent site updates, I could not find the Coming Soon Mode! Where did you guys move that tab now? before it was under Theme Settings>Other>Coming Soon Mode. Can you also please update your documentation according to the new changes to the site? thanks!
Hi,
Make sure that you updated Ohio Extra plugin to the latest version and you should find Maintenance as a separate menu item:https://drive.google.com/file/d/1S_KSWzCxxTY5SjPpMP9urIldxzbgV8mS/view?usp=sharing
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! Found another bug in the last update. Whenever you scroll down, the header menu breaks.
See the bug here: https://staging.diogomarques.pt/projeto/tesselate/ Before the update and working correctly: https://diogomarques.pt/projeto/tesselate/
Thank you for looking into this.
Edit: sticky header
Hi,
Try to disable the bullets bar globally under Theme Settings > Single Project > Bullets and the gap should no longer be visiblehttps://drive.google.com/file/d/1Sb1dxVzk16OSHzu4bv-KtCAcwbxCAO2N/view?usp=sharing
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank for the super quick reply. I understand now why it happened (I made some pretty heavy changes to CSS in order to make the slider to my liking). So yeah, this was not a bug, sorry for the mistake. I fixed it already. 
Glad to hear that you sort it out 
Hello, after the Update we have an issue with the buttons from your template. We can not change the alignment of the buttons on our website. For example, we choose align right or mid, but the button stays on the left. Could you help us please with this issue? Thank you in advance!
Hi,
Thanks for reaching out. Try to check if the option “Set Inline?” in the button widget/shortcode is disabled, because it make the button as an inline element and it can’t be aligned.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I also used your video plugin. not sure why this is happening
Hi,
Did you try to roll back to the previous version to ensure that the problem is related to the recent Ohio’s update? There’re some JS error in the console of your website. Maybe some of the third-party plugin is causing the problem, try to disable them one by one to debug the issue.
If none of those works, get back to us by sending us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you. Just sent you the WP credentials. Please check ASAP as I’m losing tons of leads because of this issue.
We can’t reproduce the same issue on our local environment. Did you try do thing that we mentioned before to downgrade the theme and check if some of third-party plugins might causing that issue?
The purpose of this message is to inform you that we are currently unable to make any changes to the website. Most widgets are not functioning.
Our goal is to identify the root cause of these issues and restore the website to its proper functioning state.
Hi,
Thanks for reaching out.
We need a bit more information before getting this resolved. Do you have any errors displayed? Also additional links or screenshots will be much appreciated to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The Theme setting is not accessible. The widget, job board is showing blank page and not supposed to make any changes. Kindly refer the image
Thanks for the details.
Send us a personal message and provide your temporary WP credentials. So that we will be able to check what is causing the issue.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yes. I have shared you the credentials.
We need some extra details, please check your inbox.
shared the details
Thanks
all the issues are sorted . thank you for your support.
Glad to hear that!
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