3006 comments found.
There’s an issue once again on the 3.4.2. Kindly see what’s the issue could be? https://www.dropbox.com/scl/fi/yrs5a4z5o43ysfw3660uk/msedge_KTmJX2G3rx.mp4?rlkey=ahsyzsdpiejhmb502y6158j0j&dl=0
https://bit.ly/3SHqWpFAnd also, Subscriber Popup do not have a close link (not the close icon). Kindly why it’s not available.
Hi,
Thanks for getting back and reporting the search icon issue. We are going to fix it promptly.
As for the subscription popup, there’s a close button on your site, please check our screenshot below:https://drive.google.com/file/d/1Pd8KXw4hxe7hQAegXFqYP2WX7CAb6kru/view?usp=sharing
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yes, I’ve manually edited it by copying it to child theme and editing it from a last 3.3.8 version. It’s not natively available. We need it in the theme don’t we? Thank you.
We’ve checked the close button and it’s available in the latest version as it used to be. You can see it on any of our demo templates. Make sure that you didn’t edited Ohio’s source files, try to reinstall the theme and check it again.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I just re-downloaded fresh 3.4.2 version and it also lacks the code for the close link in subscriber popup. Here’s a different between the files 3.4.2 vs 3.3.8… https://i.imgur.com/D5dYuuh.png
Ah, now we got it, we just missed the close link (not the close icon) from your previous message. You are right we have removed this link since it’s duplicating the close button functionality to make the subscribe form more clear. Please let us know if you need any assistance to get it back and we will gladly help you with that using a child theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It was omitted from your changelog. And it’s a faster way to close the popup such as viewing the website in 4K screens the close “button” is far away from the popup and way way tiny/smaller. So I think the link more important rather than the button.
Thanks for your opinion, we will consider an option to choose the close button position (inside/outside popup window). Currently, we can help you with getting back the “don’t show this popup” link if you wish.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you, but as you can see I’ve already done it to bring it back for now. But this is bad. Because of the following reasons:
1. It was not stated at the changelog / release notes.
2. According to 3.3.8 code it already had an “explicit option” to turn off showing it from the Theme Options. So, if people wanted to hide it, they could have very easily.
3. As mentioned previously, on 4K screens or higher resolutions the “close button” you referring to is nowhere to be found near the actual popup. And it’s way smaller, hard to see. It was the “close button” that you should’ve removed, not the link (which is INSIDE the popup and can clearly be seen at any resolution).
Removing such a feature with “on/off” toggle altogether without informing the customers is not okay at all.
You are right, we will get the option back.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Good day,
Not sure if it’s my fault or bugs after the latest update(s).
1. The color of selected/highlighted text is transparant red (the default theme colour of Ohio) even though I changed mine to green. https://tppr.me/pHfLC9 2. The “scroll to top” option stays visible on mobile devices even though I’ve disabled it in the theme global and page specific settings. https://tppr.me/x0oGwJNext to these 2 items I would like to make a suggestion if you’re open for it. I find the mobile hamburger menu on mobile very “basic”. The desktop one looks very nice with some huge font sizes, nice hover effect, cool slide/fade up animation and a nice layout. The mobile version though is very basic/standard/boring and looks very inconsistent with the desktop one. I really hope you will make some nice visual updates to this. Also if possible, I would like to suggest a option where the hamburger menu on mobile can slide in from the right. Now it always slides in from the left, and the close button is on the top left, even though my hamburger menu button is located on the top right. So it would make more sense if the menu slides in from the right, and the menu close button is also located on the right (at the exact same place where the hamburger menu button is actually located).
Thank you once again for the awesome theme and great support!
Hi,
Thanks for reaching out.
We’ve checked the mentioned options and didn’t find any issues, they should work properly. Try to disable an options cache under Theme Settings > Performance > Options Cache and check if the issue still persist.
As for the menu, I’ve reported your suggestions to our dev team, who will check what we can do to improve its appearance.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for checking. I didn’t had that option turned on in the first place. I even installed a cache plugin to delete the cache. Deleted the site settings and browser history in Chrome. Opened in Incognito mode. Even tried Safari (including private mode). But all without succes. Can you confirm that when you select any text on the website it gets a semi transparant green color instead of semi transparent red color?
Thanks for passing it over to the dev team. I’m hoping they agree with my suggest and we see it in one of the upcoming updates .
Hi,
1. Selection Color. You are right, there problem is that you didn’t set the selection color in Theme Settings and it stays Ohio’s red. We will fix it, so that it will be the same as the primary color even if the selection color option is empty.
2. As for the “Scroll to top” button, seems like it’s hidden now via Theme Settings:https://drive.google.com/file/d/1Spnj-6qLEcBp7bT_WjHeHTLnABrU1zxW/view?usp=sharing
Can you confirm that?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
1. Thank you. I suppose you will fix it in a future update, correct? For now I’ve manually added a color to that theme setting.
2. Correct. Not sure if it had to do with cache or theme settings. I played a lot with it, trying all kinds of different things. At least now it’s hidden. A follow up question to this point though. As you can see in the screenshot you provided. There is this white/empty space within the footer (above the divider line). How can I get rid of this white/empty space. And next to that, how can I change the color of the footer to match the background color of the website (so basically the same color as the “contact” section right above the footer. https://tppr.me/fc7OZeI hope you can assist me with my last two questions.
Thank you for your help so far!
1. Right, we will add the fix to Ohio’s next release.
2. From your WP dashboard navigate to Theme Settings > Footer > General > Background or if the footer is hidden use the following option instead: Theme Settings > Footer > Copyright Area > Background.
As for the space, you can hide it using custom CSS so far and we will fix its visibility conditions in the next update:
.site-footer > .page-container {
display: none;
}
Thank you so so much! Appreciate your help a lot.
Regarding point 1. It doesn’t exactly fix my problem. I want the footer/copyright area to be transparant (to not have a color). If I do it through the settings, I need to select a color because if I leave the setting blank (transparent) the color stays light grey. I fixed it with custom css for now, not sure if this is also a bug that can be fixed or this is done intentionally this way.
Good luck with the future updates and support! Keep up the good work.
Try to set the following value for the footer background color:
rgba(255,255,255,0.0001)
You will get the transparent footer in that case.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey guys, I updated the theme and elementor and seems like the default background color option is not working. Is there any way to add a CSS code to the theme and make the default background color #f2f4f8?
Before updating, the whole background color was #f2f4f8, but as you can see, it’s white in some places and I don’t want to go through all pages and define each section…
Hi,
Thanks for reaching out.
Try to add the following CSS to set the body background:
body {
background-color: #f2f4f8;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Guys. The menu background has been fixed with the update but It still has a problem when scrolling up the menu on Mobile. I reckon that the background is being applied to the header when scrolling the page upwards. Please see this video to understand the issue: Video: https://www.youtube.com/watch?v=grc22qK8mQI
Hi,
Thanks for reaching out.
Can you share the link to your website?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Everything was working fine before the new New theme setting layout updates: Here´s the link: www.agsomma.com.br/
Nevermind Guys I´ve found the problem. It´s was this css blur effects. It´s all good now Thanks!: #masthead.header.-sticky { backdrop-filter: blur(28px); }
Glad to hear that you have sorted it out.
Hi guys, thank you always for your great effort, also our installation start to have a lot of problems due to the last updates. 3.3.9, 3.4 and 3.4.2
1 – Can’t edit the Elementor portfolio page if asynchronous animation is enabled (i’ve read that happened to another user also)
2 – The portfolio page does not arrange the cards in the right way (https://ibb.co/DLCPs3p) and with the right heights (look at the error here https://ibb.co/Jd5HtxL) Sometimes the grid renders on two columns and distances between rows is right (https://ibb.co/tsjXYWG)
We’ve tried to roll back to 3.3.8 and Elementor 3.21.x but bugs are not solved.
We’ve noted that if we disabled the stretch option made by js help the grid became functional but not as we would like it to be (cards are too little)
we’ve got a dump of a 3.3.8 version end of May where everything works fine
Yesterday I revert to a 26 June backup (always 3.3.8) but the error is still there!
I hope all those info was helpful.
Thank you for your hard Work.
Hi,
Thanks for reaching out.
Unfortunately, all screenshots are not available and we are not able to see the issues. Can you send us a personal message and provide your temporary WP credentials? So that we will be able
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, because of recent updates. i am getting following errors. I have memory limit updated but still having this error: can you please help?
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 528384 bytes) in [path]/wp-content/plugins/ohio-extra/ohio-extra.php on line 417
Hi,
Try to increase the value of the memory_limit setting on your server.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Isn’t this sufficient?!? https://imgur.com/a/ENAEteB
It’s quite enough, then try to deactivate and activate the plugin from scratch.
And I’m going to report this case to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there fellas,
I see your theme is fully compatible with WPML, there is even a WPML toggle in the theme settings.
Is this the only plugin that is going to work with the default theme language dropdown/switcher in the menu bar? Or are there other (more affordable) plugins that will make the language dropdown/switcher work in the menu?
Thanks!
Hi,
Currently, we support WPML only. However, you can try to use Polylang plugin and we can help you to insert its switcher wherever you want using a chid theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for your reply. I will stick with WPML.
You are Welcome.
Hey there, where did the “Back Button” option go on the new 3.4 update?
Hi,
Navigate to Theme Settings > Pages > Back Button tab menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Nope, it’s not there, that’s why I asked where it went: https://ibb.co/k2N2Wxh
Please make sure that you update both Ohio and Ohio Extra to the latest version, here’s what you should see after updating.
I purchased two themes as the records indicate however recently I imported some demo content and it overrided my theme even after toggling the “The Settings” off in the popup window. It also mentions I should toggle “install global settings” but I cannot find this anywhere. Please advise.
Hi,
Thanks for reaching out.
You should disable the following option while importing. In that case Theme Settings won’t be overridden.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Slider Rev 6.7.12 has a known vulnerability. When can we get .15? I’ve tried deleting and reinstalling via Appearance > Install Plugins but the latest on your server appears to be .12?
Hi,
Thanks for reaching out.
Try to repeat the action again, the latest version should be available now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Still getting .12
Strange, try this link
That worked – thank you
Glad to hear that
Hello I bought this theme like 6 months ago and I know my support has expired but all over sudden I am getting this error seems your plugin has an issue Please assist and I dont have support renewal
Fatal error: Uncaught TypeError: Unsupported operand types: int / string in /home/moseskim/public_html/2024/wp-content/plugins/ohio-extra/elementor/widgets/recent-projects/recent-projects-widget.php:1324 Stack trace: #0 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/controls-stack.php(2325): Ohio_Elementor_Recent_Projects_Widget->render() #1 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/widget-base.php(635): Elementor\Controls_Stack->render_by_mode() #2 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/widget-base.php(776): Elementor\Widget_Base->render_content() #3 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Widget_Base->print_content() #4 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(1422): Elementor\Element_Base->print_element() #5 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Element_Base->print_content() #6 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1867): Elementor\Element_Base->print_element() #7 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1792): Elementor\Core\Base\Document->do_print_elements(Array) #8 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1193): Elementor\Core\Base\Document->print_elements(Array) #9 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/frontend.php(1157): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #10 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/frontend.php(1052): Elementor\Frontend->get_builder_content(21436) #11 /home/moseskim/public_html/2024/wp-includes/class-wp-hook.php(324): Elementor\Frontend->apply_builder_in_content(’<style>/! elem…’) #12 /home/moseskim/public_html/2024/wp-includes/plugin.php(205): WP_Hook->apply_filters(’<style>/! elem…’, Array) #13 /home/moseskim/public_html/2024/wp-includes/post-template.php(256): apply_filters(‘the_content’, ’<style>/*! elem…’) #14 /home/moseskim/public_html/2024/wp-content/themes/ohio/parts/content-page.php(4): the_content() #15 /home/moseskim/public_html/2024/wp-includes/template.php(812): require(’/home/moseskim/...’) #16 /home/moseskim/public_html/2024/wp-includes/template.php(745): load_template(’/home/moseskim/...’, false, Array) #17 /home/moseskim/public_html/2024/wp-includes/general-template.php(206): locate_template(Array, true, false, Array) #18 /home/moseskim/public_html/2024/wp-content/themes/ohio/page.php(86): get_template_part(‘parts/content’, ‘page’) #19 /home/moseskim/public_html/2024/wp-includes/template-loader.php(106): include(’/home/moseskim/...’) #20 /home/moseskim/public_html/2024/wp-blog-header.php(19): require_once(’/home/moseskim/...’) #21 /home/moseskim/public_html/2024/index.php(17): require(’/home/moseskim/...’) #22 {main} thrown in /home/moseskim/public_html/2024/wp-content/plugins/ohio-extra/elementor/widgets/recent-projects/recent-projects-widget.php on line 1324
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, after the latest update to Ohio 3.4.1, slashes (/) have appeared between the social icons on the homepage. You can see the issue at this URL:
https://messana.techCould I kindly ask how to remove these slashes?
Thank you
Hi,
Thanks for reaching out and notifying us. The fix should be available soon with the next theme’s release.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are Welcome!
Hi, sorry to bother you again, but the / is still visible even after the theme update. Maybe I need to adjust some setting on my side?
Thank you
Kind regards
Hi,
Thanks for reaching out.
Make sure that you clear all the cache properly after the recent Ohio’s update. Slashes shouldn’t be visible anymore.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
Since the last update I’m having a bunch of “bugs” on my website.
- The header on mobile was not transparant anymore after the theme update. - The mobile hamburger menu has a white instead of black background color. (fixed with custom css for now) - After clicking on a menu item inside the mobile hamburger menu, I get to see a white screen. I think it’s the white background color in combination with white text which doesn’t disappear on click. - Some spacing between component/elements is messed up. There is no spacing between the title and the first portfolio card on mobile.
I’ve tested the website in incognito mode to make sure the cache and cookies are clear. But unfortunately no success. I’ve also updated all the plugin etc.
Please help.
Hi,
Thanks for reaching out.
Can you share the link where we can check all the mentioned issues?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sure. www.digifydesign.com
Everything was working fine before the update.
https://prnt.sc/OkNahZAZ15jc
2. Mobile menu overlay is white by default, you can set its background color under Theme Settings > Menu > Mobile Menu > Background. Also, the text color of the mobile menu should be set under Theme Settings > Menu > Mobile Menu > Mobile Menu Typography instead of using a custom CSS code:
https://prnt.sc/Ot6_tdVp4u3I
3. To check and fix the “white screen” issue, we need to access your WP admin dashboard since we are not able to reproduce the issue locally, may we proceed with that? If so, please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
4. As for the spacing, you should check and remove negative margins set in the Elementor settings, here’s an example:https://prnt.sc/fkwaX7JrU9_Q
Thank you for replying but that didn’t help so I basically re-installed the theme from scratch but now I have 2 other problems.
1. The header background color works perfectly on the desktop homepage. It’s actually transparent, like it should be. But on the portfolio/project pages I’m running into a problem. On those pages the header stays dark/black even though I have not set any settings specific to those pages. How to have transparent headers also on all the other pages?
2. On mobile the header is dark/black on the entire website. How to have the transparent header on mobile for all pages?
I hope you can help me. Either I have made a mistake in my settings or it’s a bug since the latest update because I did not have this problem before.
Hopefully you can help me.
But we see that there’s a background color set via Page Settings. Can you share temporary WP credentials with us? If so, send us a personal message and we will check what is causing the issue.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Not a good start on the preview site when you can’t get rid of the cookie policy promp!
Hi,
Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! After the last updates I have an issue with the color of “on hover links”. I left that option empty in the appearance option of the new menu. My support has ended, but maybe you can help?
Working correctly (in old version of the theme): https://diogomarques.pt/blog/ Not working correctly (current version): https://staging.diogomarques.pt/blog/
You can see it in the article title (turns black) and links in the footer (ex: fotógrafo de arquitetura). Is there any way to make it look like it was in the previous version of the theme? The colors are fine, it’s the “on hover” color of the links that messes it up. :/
Thanks guys, keep up the good work!
Hi,
Thanks for reaching out.
Unfortunately, we can’t compare two links since the last one is unavailable (maintenance mode is enabled).
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for the fast reply. I just disabled maintenance mode. Is that enough or should I still send you a direct message? Thanks!
Thanks, now we see the issue.
I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! Any feedback on this issue? The latest theme update still didn’t fix it. Thank you for your time! 
Hi,
Seems like blog post links look the same now (both are white even on hover state):https://drive.google.com/file/d/1QlytHWBtRKXTaSDjWtHrAA7LUibuz7z5/view?usp=sharing
https://drive.google.com/file/d/1QmvTAi_4k9TtHdXaFGO-TzzsYOxcavTa/view?usp=sharing
Try to check your site in the incognito window.
Please let us know if it works correct now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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You are correct, but the hover link on the footer is still wrong ahah. Thank you for looking into this!
Ah, just missed the footer links from your previous message. We will fix that as well, if you wish we can add a hotfix for you now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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No need for a hotfix. I’ll wait for the next release. Thank you!
You are welcome.
Hi,
Thanks for reaching out.
From you admin dashboard navigate to Theme Settings > Menu > General and you will find an option to change the mentioned content:
https://tppr.me/XnTeVY
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The whole update crashed. I hope it can be fixed soon. At the moment it only shows the header but all pages have crashed.
Hi,
Try to make the following:
1. Ensure that Ohio Extra / Ohio Importer plugins are updated to the latest versions and are activated;
2. Regenerate CSS files (for Elementor builder);
3. Finally Clear all cache.
Please, get back to us if you still have any issues and we will do our best to help you as soon as possible.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It is not working. Please help us.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello guys. Just to let you guys know. Another issue after the latest update is that the Font size or color on Portfolio Setting – Grid/Slides – Title Typograph, Categories Typography or Excerpt is not working at all on global changes. Thanks and we´re waiting for the update fix to lauch 2 websites.
Hi,
Thanks for reaching out.
Please note, that the Global Portfolio options are applied to Portfolio Page Template only:https://tppr.me/Fgu2ie
If you use WPBakery Portfolio Shortcode or Elementor Portfolio Widget you should use the page builder options to set typography accordingly:
https://tppr.me/4v1lyz
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you guys
You are Welcome
just wanna ask, the figma files include with regular license or extended?
Hi,
Thanks for reaching out.
Figma files go with a regular license.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, after the update to 3.4.1 the Elementor preview builder doesn’t not work (white screen). Tried to disable all plugins to verify if there was a plugin making trouble, but not, it’s 100% depending from the Ohio update…
Let me know if You are going to fix.
Thank You
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, in the meantime I investigated and found the problem. It happens when on General Settings is enabled the preloader + page transition (fade-in transition effect for page loading).
If the page transition is OFF, the Elementor builder is working. If the page transition is ON, the Elementor builder is not working
Hi,
Thanks, I’ve reported this to our dev team who will check that. We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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