3271 comments found.
Hello,
On my site: https://grainedesoi.fr/, I need to update the Element Pack Pro extension because the current version (7.4.0) has a security flaw.
It’s a plugin that comes directly with the theme, so I can’t update it to the latest version if there is one. Can you please send me the .zip file of the plugin in its latest version?
Hi there, We are talking to their team about this, since we do have extended and in-stock license of that plugin and our users should be able to access their elements. By the way please wait a few days and after that submit a ticket about the issue our agents will help you there
Hi, thank you for your feedback. I open a ticket : https://help.averta.org/tickets/2683168631, please check. Thanks !
Hello, thank you for your follow-up. This matter is under review and will be resolved soon. We have also responded to your ticket in the help center. Please let us know if you have any other questions.
How can I import multiple demos so that I can use pages and designs from more than one – import requires wiping the install.
Hello! I have an issue with lightbox on my website, it seems to load for a millisecond and than link to the image page. The sytrange thing is that inside the Elementor Builder frame the problem doesn’t exist and neither with “Safe mode” I can solve the problem. https://www.ponteggizerbini.com/i-ponteggi/ is the page, but the website is in maintenance mode. I already open a ticket.
Thank you Camilla
Hi, Thank you for contacting us. Our support team is investigating your issue and reached out to you already.
Recent Tweets Widget, plugin can’t be install, show failed on free version, why/
It has removed from the WordPress repository, and it seems its author are not going to develop it any more
Hello, I sent a mail already over 12 hours now but till now I didn’t get any response. I bought this product last night, few hours into it, I discover it wasn’t mean for me. I have decided to ask for a refund. Please, what step do I need to take.
Dear Feyikemiadejoro, I hope everything is great with you
We have already responded to your ticket. Please follow up there. Thank you for your time. But please note that our response time is 2 business days, so sometimes It may take longer to respond!
Regards
How do I process a refund please. Like I said, I am not comfortable with the theme. Though it is a good brand
Hi, Please have a look at the refund policy at Themeforest and if it works for you then send a refund request based on that
Hi, Can the templates that have the structure with sections and columns in Elementor be updated with the flexbox container? Thanks
Hello, I hope you are doing well.
Unfortunately, this is not currently possible. However, all new Phlox demos are prepared based on Elementor Container, and we also have a plan to convert older demos as well. However, we cannot give a specific timeframe for this.
hi, i have recently buyed this theme and its good but it has a problem with me. I have imported the modern corporate demo for my website and since i have imported this demo, in this demo my blogs and news display without their image while they have a featured image implemented in the settings of a blog or news so normally it should work but it doesnt. I am looking for a response from your team because i have tried most of the logical ways and i am not finding a solution.
Hi, Thank you for contacting us. We have responded to your ticket at our help center. Please follow up there.
Phlox Pro includes outdated Revolution Slider plugin version. This version has a high level vulnerability. I reported to the theme support that it needs to be updated URGENTLY. But still no luck. Please be aware that this theme ships with vulnerable plugin more info: https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6619-authenticated-author-php-object-injection
Hi, Thank you for mentioning this. As we have responded to your ticket at our help center, our development team is working on it. Please note that updating bundled plugins needs to be done carefully and after testing for full compatibility, the update for each plugin will be available in the Phlox exclusive dashboard.
Regards
Hi there, i want to create this page thatlot.co.uk, do you have a similiar template?
Dear Averta Support Team,
Thank you for your prompt response regarding my issue with license activation.
I understand there might be confusion regarding my previous emails, as I have attempted to reach you through multiple channels to expedite a resolution. I want to ensure you have all the relevant information and would be happy to provide any email addresses or reference numbers if it helps locate my previous communications.
As mentioned, I am unable to utilize your ticket system fully until my licenses are linked. I would greatly appreciate it if someone could contact me directly to resolve this matter promptly.
Thank you for your continued attention to this issue.
Sincerely, Sanjp
Hi Sanjp I hope you are doing fine.
I have emailed you directly about this but unfortunately did not hear back from you. Regardless of your access to our support channels, we will continue to provide assistance via email until the problem is resolved. Please follow up there.
Please fix the problem ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
e connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, The problem is fixed. However, if you still face this error message, it is probably your browser cache. Please try a hard refresh (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
Please let me know if you need any further assistance.
Error with PHLOX: Multiple sites, multiple themes, multiple versions. Even a fresh new install has the same error.
Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, I am sorry for the inconvenience. It was a temporary server issue and it?s fixed now. Please try again. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
I have the same error on my Phlox websites. Wordpress backend stopped working and times out with latest Phlox update. Where is your QA? Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, I hope you are doing fine. Everything is back to normal now. Please check again. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
i have this issue and i hope yuo can fix it because its dosturbing
Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received
Hi, I am sorry. This was a temporary server issue and it?s fixed now. Please check and let me know if you need anything else. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
Hello guys !
It looks like there is an issue with your server. 2024-06-28 14:47:39 UTC
An error message is showing on each of our WordPress backends using your theme : “Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Operation timed out after 15000 milliseconds with 0 bytes received “
Cloudflare is also pointing this issue for your whole subdomain : Connection timed out Error code 522
Hope you’ll fix it fast 
Hi there, I hope you are fine. I am sorry about this.
It was a temporary server problem and everything is back to normal now. Thank you for your feedback. If you need anything else. If you still face this error message, it is probably your browser cache. Please try to empty your cache using (CTRL + F5) or use the incognito/private mode of your browser to clear the cache.
The pricing is high to low on my site store. It should be low to high. How to fix that?
Hi, The best thing to do is to contact us at our help center. Please submit a ticket and our support agents will get in touch with you.
Hello! I just wanted to know if there’s any other recommendations for cache and optimization. We just did a new installation on a project site and the AO optimizer plugin was critically conflicting with the site frontend display and customization. We can’t use it. thank you!
Hi, Hope everything is great with you! We recommend using Autoptimize. It?s a great plugin and has been tested with the Phlox theme. Also don?t forget to check out our guidelines for performance here:
https://docs.phlox.pro/article/202-phlox-performanceAny chance for bricks builder support?
Hi there, I am afraid not at the moment we do not have this in our roadmap. But it may change in the future depends on how good this page builder is going to be and how many of our customers request this.
Kind Regards
Hello, can you please keep us updated on the Contact Form 7 issue? My website has been dysfunctional for weeks and I see other people commenting on the same issue. An update has been promised but I’m still not seeing any. Is there a solution in sight? If not I’ll need to look for another theme asap. Thanks
Hi Nixip, I am sorry for this issue but it is fixed already. Please update the Phlox theme and the Phlox Core Elements plugin to the latest version and then read here to resolve the Contact Form 7 problem:
https://docs.phlox.pro/article/288-contact-form-7Let me know if still got the issue
Dear Averta Support Team,
I am writing to request urgent assistance with activating two licenses I recently purchased. Despite my attempts, I am unable to use these licenses in the support center or synchronize them by adding my purchase keys. Consequently, my websites remain unactivated and are not displayed in the support center.
Over the past two weeks, I have sent multiple emails regarding this issue to various Averta email contacts, but I have yet to receive a response. I have also consulted your documentation on license activation and website usage, but the instructions provided do not seem to apply to my situation.
I would be grateful if you could investigate this matter as soon as possible and provide me with a solution. Please let me know if you require any additional information from my end. Thank you for your prompt attention to this matter.
Sincerely, Sanjp
Dear sanjp
I?m sorry for the inconvenience but I have checked our records and found that you had only contacted us once before. I?m not sure about the recent emails. Anyway, our support will contact you and assist you as soon as possible. Please follow your ticket on our help center. Do not forget that we do have a live chat on our site as well.
