Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

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Slider Rev 6.7.12 has a known vulnerability. When can we get .15? I’ve tried deleting and reinstalling via Appearance > Install Plugins but the latest on your server appears to be .12?

Strange, try this link

That worked – thank you

Glad to hear that

Hello I bought this theme like 6 months ago and I know my support has expired but all over sudden I am getting this error seems your plugin has an issue Please assist and I dont have support renewal

Fatal error: Uncaught TypeError: Unsupported operand types: int / string in /home/moseskim/public_html/2024/wp-content/plugins/ohio-extra/elementor/widgets/recent-projects/recent-projects-widget.php:1324 Stack trace: #0 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/controls-stack.php(2325): Ohio_Elementor_Recent_Projects_Widget->render() #1 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/widget-base.php(635): Elementor\Controls_Stack->render_by_mode() #2 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/widget-base.php(776): Elementor\Widget_Base->render_content() #3 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Widget_Base->print_content() #4 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(1422): Elementor\Element_Base->print_element() #5 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Element_Base->print_content() #6 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1867): Elementor\Element_Base->print_element() #7 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1792): Elementor\Core\Base\Document->do_print_elements(Array) #8 /home/moseskim/public_html/2024/wp-content/plugins/elementor/core/base/document.php(1193): Elementor\Core\Base\Document->print_elements(Array) #9 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/frontend.php(1157): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #10 /home/moseskim/public_html/2024/wp-content/plugins/elementor/includes/frontend.php(1052): Elementor\Frontend->get_builder_content(21436) #11 /home/moseskim/public_html/2024/wp-includes/class-wp-hook.php(324): Elementor\Frontend->apply_builder_in_content(’<style>/! elem…’) #12 /home/moseskim/public_html/2024/wp-includes/plugin.php(205): WP_Hook->apply_filters(’<style>/! elem…’, Array) #13 /home/moseskim/public_html/2024/wp-includes/post-template.php(256): apply_filters(‘the_content’, ’<style>/*! elem…’) #14 /home/moseskim/public_html/2024/wp-content/themes/ohio/parts/content-page.php(4): the_content() #15 /home/moseskim/public_html/2024/wp-includes/template.php(812): require(’/home/moseskim/...’) #16 /home/moseskim/public_html/2024/wp-includes/template.php(745): load_template(’/home/moseskim/...’, false, Array) #17 /home/moseskim/public_html/2024/wp-includes/general-template.php(206): locate_template(Array, true, false, Array) #18 /home/moseskim/public_html/2024/wp-content/themes/ohio/page.php(86): get_template_part(‘parts/content’, ‘page’) #19 /home/moseskim/public_html/2024/wp-includes/template-loader.php(106): include(’/home/moseskim/...’) #20 /home/moseskim/public_html/2024/wp-blog-header.php(19): require_once(’/home/moseskim/...’) #21 /home/moseskim/public_html/2024/index.php(17): require(’/home/moseskim/...’) #22 {main} thrown in /home/moseskim/public_html/2024/wp-content/plugins/ohio-extra/elementor/widgets/recent-projects/recent-projects-widget.php on line 1324

Hi,

Thanks for reaching out.

Please send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, after the latest update to Ohio 3.4.1, slashes (/) have appeared between the social icons on the homepage. You can see the issue at this URL:

https://messana.tech

Could I kindly ask how to remove these slashes?

Thank you

You are Welcome!

Hi, sorry to bother you again, but the / is still visible even after the theme update. Maybe I need to adjust some setting on my side?

Thank you

Kind regards

Hi,

Thanks for reaching out.

Make sure that you clear all the cache properly after the recent Ohio’s update. Slashes shouldn’t be visible anymore.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi there,

Since the last update I’m having a bunch of “bugs” on my website.

- The header on mobile was not transparant anymore after the theme update. - The mobile hamburger menu has a white instead of black background color. (fixed with custom css for now) - After clicking on a menu item inside the mobile hamburger menu, I get to see a white screen. I think it’s the white background color in combination with white text which doesn’t disappear on click. - Some spacing between component/elements is messed up. There is no spacing between the title and the first portfolio card on mobile.

I’ve tested the website in incognito mode to make sure the cache and cookies are clear. But unfortunately no success. I’ve also updated all the plugin etc.

Please help.

1. There’s a custom black color, you should just remove it and the header will be transparent:
https://prnt.sc/OkNahZAZ15jc

2. Mobile menu overlay is white by default, you can set its background color under Theme Settings > Menu > Mobile Menu > Background. Also, the text color of the mobile menu should be set under Theme Settings > Menu > Mobile Menu > Mobile Menu Typography instead of using a custom CSS code:
https://prnt.sc/Ot6_tdVp4u3I

3. To check and fix the “white screen” issue, we need to access your WP admin dashboard since we are not able to reproduce the issue locally, may we proceed with that? If so, please send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

4. As for the spacing, you should check and remove negative margins set in the Elementor settings, here’s an example:
https://prnt.sc/fkwaX7JrU9_Q

Thank you for replying but that didn’t help so I basically re-installed the theme from scratch but now I have 2 other problems.

1. The header background color works perfectly on the desktop homepage. It’s actually transparent, like it should be. But on the portfolio/project pages I’m running into a problem. On those pages the header stays dark/black even though I have not set any settings specific to those pages. How to have transparent headers also on all the other pages?

2. On mobile the header is dark/black on the entire website. How to have the transparent header on mobile for all pages?

I hope you can help me. Either I have made a mistake in my settings or it’s a bug since the latest update because I did not have this problem before.

Hopefully you can help me.

But we see that there’s a background color set via Page Settings. Can you share temporary WP credentials with us? If so, send us a personal message and we will check what is causing the issue.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Not a good start on the preview site when you can’t get rid of the cookie policy promp!

Hi,

Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello! After the last updates I have an issue with the color of “on hover links”. I left that option empty in the appearance option of the new menu. My support has ended, but maybe you can help?

Working correctly (in old version of the theme): https://diogomarques.pt/blog/ Not working correctly (current version): https://staging.diogomarques.pt/blog/

You can see it in the article title (turns black) and links in the footer (ex: fotógrafo de arquitetura). Is there any way to make it look like it was in the previous version of the theme? The colors are fine, it’s the “on hover” color of the links that messes it up. :/

Thanks guys, keep up the good work!

Ah, just missed the footer links from your previous message. We will fix that as well, if you wish we can add a hotfix for you now.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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No need for a hotfix. I’ll wait for the next release. Thank you!

You are welcome.

How do I edit the contact info in the mobile nav hamburger? This is what it currently says: Get In Touch 541 Melville Ave, Palo Alto, CA 94301, ask@ohio.clbthemes.com Ph: +1.831.705.5448 Work Inquiries work@ohio.clbthemes.com Ph: +1.831.306.6725

Hi,

Thanks for reaching out.

From you admin dashboard navigate to Theme Settings > Menu > General and you will find an option to change the mentioned content:
https://tppr.me/XnTeVY

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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The whole update crashed. I hope it can be fixed soon. At the moment it only shows the header but all pages have crashed.

It is not working. Please help us.

Please send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello guys. Just to let you guys know. Another issue after the latest update is that the Font size or color on Portfolio Setting – Grid/Slides – Title Typograph, Categories Typography or Excerpt is not working at all on global changes. Thanks and we´re waiting for the update fix to lauch 2 websites.

Hi,

Thanks for reaching out.

Please note, that the Global Portfolio options are applied to Portfolio Page Template only:
https://tppr.me/Fgu2ie

If you use WPBakery Portfolio Shortcode or Elementor Portfolio Widget you should use the page builder options to set typography accordingly:
https://tppr.me/4v1lyz

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Thank you guys

You are Welcome

just wanna ask, the figma files include with regular license or extended?

Hi,

Thanks for reaching out.

Figma files go with a regular license.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, after the update to 3.4.1 the Elementor preview builder doesn’t not work (white screen). Tried to disable all plugins to verify if there was a plugin making trouble, but not, it’s 100% depending from the Ohio update…

Let me know if You are going to fix.

Thank You

Hi,

Thanks for reaching out.

Please ​open a ticket with your inquiry at our help center and we will do our best to help you.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, in the meantime I investigated and found the problem. It happens when on General Settings is enabled the preloader + page transition (fade-in transition effect for page loading).

If the page transition is OFF, the Elementor builder is working. If the page transition is ON, the Elementor builder is not working

Hi,

Thanks, I’ve reported this to our dev team who will check that. We will keep you updated.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Lots of bugs after the new update. 1. Pop-up subscription you cannot change the background color, it is always white. 2. You can’t justify and center social icons in elementor.

Hi,

Thanks for reaching out.

1. There’s a new color option for the entire popup window:
https://tppr.me/SGixHB

2. Try to remove and install from scratch Ohio Extra plugin from Appearance > Install plugins menu and the issue should be solved.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Yes, if you choose default layout. If you select Slide-in-left or Slide-In-Right, the option to select a global background color disappears.

Right, there’s a visibility condition issue for the mentioned option, we will fix it in our next release soon.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi mate. After the update the menu on mobile is not showing the image background anymore. It´s showing the image on the header. It´s a bug for sure since It was working on 3.3.9. Are you guys fixing that on the next update?

Hi,

Thanks for reaching out and notifying us.

Our dev team is working on a fix and it should be available soon.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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thank you.

You are welcome

Hey guys, any plans to add Gutenberg as a page builder?

Hi,

Thanks for reaching out.

We have basic Gutenberg support, however we don’t plan to convert available shortcodes/widgets to Gutenberg blocks soon.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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After latest 3.4.0 update, menu and many other things messed up once again. Why is this keep happening with your updates? https://i.imgur.com/RTcKSQT.png

You are right, try to use this one instead:
.nav, .header.header-4:not(.-mobile) .left-part, .header.header-4:not(.-mobile) .right-part { z-index: unset; } .nav .menu li, .header.header-4:not(.-mobile) .branding { z-index: 11; }

Thanks for the reply. I confirm above CSS hotfix works as intended. Hopefully it’ll be included in the next update as well. Thank you.

Glad to hear that, surely we will add this fix to the next theme’s release.

Hello,

I get a 503 error when I try to download shortcodes and widgets. Also, could you assist me in adding a language switcher to my website?Even though I have activated WPML from the settings, the language switcher is not visible on my website.

UPD. It should works now.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Thanks

You are Welcome

Hello there

After the last update, there was a color change in the portfolio section, how can I solve this problem, I share the attached image

Left side turned white

https://maxelance.com/services/bayi-toplantilari/

Hi,

Previously, there was no way to switch this single project layout to the light mode so that we had to rework it a little. Now, you should reset to default values header’s and project’s options to get the light version:
https://tppr.me/uxe60M

If you need any assist, please send us a personal message and provide your temporary WP credentials. So that we will be able to help you.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello! I’m not found the Accordion and other components. When I click to add, it’s not shown on the list of components.

Hi,

Seems like you are trying to insert the mentioned shortcodes into a second-level row, but it’s impossible since WPBakery has a limitation of only two levels of rows. Try to use a section instead of the parent row:
https://tppr.me/uWRGeD

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello mate. Is there anyway of having the Excerpt below the Title on Portfolio Projects on Classic Layout? Since the Category appears in the midde of the Title and the Excerpt. The sequence I´d like to have is: Title + Excerpt + Category. Is it possible to move them to change their position? Thank you!

Hi,

Please ​open a ticket with your inquiry at our help center and we will help you make that using a child theme.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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The ticket page is not working. I cant log into it. Could you guide me how to change the Excerpt position from here? I´ve got 2 licenses but none of them is working. Thank you.

Can you share the link where you want to make that? Maybe we will be able to help you with CSS solution as well.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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after latest update the colors of buttons and links are changed, here is the video im adding to this comment, im not able to submit ticket on your platform asking me to renew support. for general support you have to turn on the ticket system for your user. where should we connect with you after support gets expired? and any issue arise after the latest update.

video recording: https://record.webytag.com/recordings/pkT817ck6pSF1UpF9mN7

Thanks, we’ve already added a hotfix on your site.

i think it is not fixed, sharing video below please check. i have checked the website.

Video Link: https://record.webytag.com/recordings/8Eu2i7YaiUORkji69Mbh

You should set the links hover color globally here in one place:
https://tppr.me/zAP2hG

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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