23226 comments found.
Hello, Can you tell me how can I build a header for the mobile version of the site that is different from the desktop version with wpbakery. I can’t find a good explanation anywhere. Thank you
Hello, @gs-webcreator,
To manage different layouts for various devices using the WP Bakery editor, take advantage of the responsiveness features for columns. You can follow this guide: https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/ . Set up elements to be visible on desktop but hidden on mobile, and vice versa. This approach allows you to easily customize layouts for different devices.
https://wpbakery.com/video-academy/category/responsive/?gad_source=1&gclid=Cj0KCQjwwuG1BhCnARIsAFWBUC06Vakr1eAGELhuX7-r1Ev2vJHdXu2-A3Gi0m0Cvy_AFUcsrCSSj_EaAoEREALw_wcB
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hi when I use the countdown timer on the single product page builder. with a variable product it only shows when a variation is selected. is there a option to show it always?
Hello, @dennygoosensen,
The countdown timer’s default functionality is designed to activate when you select a product variation, ensuring it always displays only when a variation is chosen.
Regards, P-THEMES.
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Hi, but there is no option to show it always instead of only when variation is selected?
Hello, @dennygoosensen,
That is what I told you it always shows only with the simple product but not with the variable products. This happens because variable products depend on variations, and the behavior is applied to those variations. Therefore, it only appears with variable products when you select a specific variation. This is the default functionality and cannot be changed unless you use code customization or a third-party plugin.
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Incident Report to Theme Developer Support
Issue Description:
We are experiencing critical errors with the Porto theme across different PHP versions (7.4, 8.0, and 8.1). The errors consistently relate to a missing framework.php file within the ReduxCore directory. Below are the specific error messages encountered for each PHP version:
PHP 7.4:
lua Copy code Warning: require_once(/path/to/your/site/wp-content/themes/porto/inc/admin/ReduxCore/framework.php): failed to open stream: No such file or directory in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php on line 42
Fatal error: require_once(): Failed opening required ’/path/to/your/site/wp-content/themes/porto/inc/admin/ReduxCore/framework.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php on line 42 PHP 8.0:
less Copy code Warning: require_once(/path/to/your/site/wp-content/themes/porto/inc/admin/ReduxCore/framework.php): Failed to open stream: No such file or directory in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php on line 42
Fatal error: Uncaught Error: Failed opening required ’/path/to/your/site/wp-content/themes/porto/inc/admin/ReduxCore/framework.php’ (include_path=’.:/opt/alt/php80/usr/share/pear:/opt/alt/php80/usr/share/php:/usr/share/pear:/usr/share/php’) in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php:42 Stack trace: #0 /path/to/your/site/wp-content/themes/porto/functions.php(69): require_once() #1 /path/to/your/site/wp-settings.php(663): include(’/path/to/your/site/wp-content/themes/porto/functions.php’) #2 /path/to/your/site/wp-config.php(98): require_once(’/path/to/your/site/wp-settings.php’) #3 /path/to/your/site/wp-load.php(50): require_once(’/path/to/your/site/wp-config.php’) #4 /path/to/your/site/wp-admin/admin.php(34): require_once(’/path/to/your/site/wp-load.php’) #5 /path/to/your/site/wp-admin/update-core.php(10): require_once(’/path/to/your/site/wp-admin/admin.php’) #6 {main} thrown in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php on line 42 PHP 8.1:
less Copy code Warning: require_once(/path/to/your/site/wp-content/themes/porto/inc/admin/ReduxCore/framework.php): Failed to open stream: No such file or directory in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php on line 42
Fatal error: Uncaught Error: Failed opening required ’/path/to/your/site/wp-content/themes/porto/inc/admin/ReduxCore/framework.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php:42 Stack trace: #0 /path/to/your/site/wp-content/themes/porto/functions.php(69): require_once() #1 /path/to/your/site/wp-settings.php(663): include(’/path/to/your/site/wp-content/themes/porto/functions.php’) #2 /path/to/your/site/wp-config.php(98): require_once(’/path/to/your/site/wp-settings.php’) #3 /path/to/your/site/wp-load.php(50): require_once(’/path/to/your/site/wp-config.php’) #4 /path/to/your/site/wp-admin/admin.php(34): require_once(’/path/to/your/site/wp-load.php’) #5 /path/to/your/site/wp-admin/plugins.php(10): require_once(’/path/to/your/site/wp-admin/admin.php’) #6 {main} thrown in /path/to/your/site/wp-content/themes/porto/inc/admin/theme_options.php on line 42 Environment Details:
WordPress Version: 6.6.1 Theme Version: 7.1.13 (Already Compatible with WordPress 5.x & 6.x and WooCommerce 9.1, 9.0, 8.x, 7.x, 6.x & 5.x) PHP Versions Tested: 7.4, 8.0, 8.1 All Plugins Disabled: Yes Request for Assistance:
Missing File: Please confirm if the ReduxCore/framework.php file should be included in the theme package and advise on how to resolve this issue if it is missing.
Resolution: If the file is expected to be there, please provide a corrected theme package or guidance on how to restore the missing files.
Compatibility Check: Ensure that the theme version 7.1.13 is fully compatible with the PHP versions mentioned and that no files are missing from the theme package.
This issue is critical as it causes the site to become non-functional. We appreciate your prompt response and assistance in resolving this matter.
It works ok with the theme version from January 2024
Hello, @jer23jk,
Thanks for your report, I am personally using the latest version of the theme with the PHP version 8.2 and also tested with PHP version 8.4 as well and there is no such issue on my test site.
I kindly request you to please share the small video clip to duplicate the same issue at my end on my test site, so that it will be easy for us to look and fix that issue.
Once you will share the video, I will follow it and then let you know that the issue is there in our theme or only on your site.
Regards, P-THEMES.
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Hi, PT-Support2
Thank you for your prompt response.
The issue is quite straightforward: when I update to the latest version of the Porto theme, my site breaks on any version of PHP that I have tested (PHP 7.4, 8.0, and 8.1).
Given the nature of this issue, it’s not really something that can be captured effectively in a video. The site fails immediately upon activating the latest version of the theme, resulting in the fatal errors I described in my initial report.
To clarify:
I update the theme to the latest version. The site then breaks and shows a fatal error message across all tested PHP versions. Reverting to the previous theme version resolves the issue. If you require any further information or a different type of documentation to help replicate the issue, please let me know.
Hello, @jer23jk,
Please clone your site as a test site and share your site WP Admin URL and Credentials along with the Cpanel Login details with us via our support system so that our experts can check that issue on your site and help fix it.
Regards, P-THEMES.
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Hello, I have problem with Slider Revolution update and WP Backery update. How can I do? Thank you very much
Hello, @aky_p,
Please follow these steps to resolve the issue:
Go to Porto >> Theme License and unregister the theme license.
Re-register the theme using the same purchase code.
First, update the theme by going to Appearance >> Themes.
Next, update the plugins one by one from Appearance >> Install Plugins.
This should help resolve the problem.Regards, P-THEMES.
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Hi, in my filters sidebar there is no RESET ALL FILTER button, how I can add it ? thank you
Hello, @mirkozax,
You have to set the “Yith Ajax Reset Filter” widget under Appearance >> Widgets >> Shop Sidebar: https://pasteboard.co/X4IhgPm4ZtRM.png
And then on the Shop/Category pages when you choose any filter then the Reset Filter button will show: https://pasteboard.co/Efb2KzvgcdX4.png
Regards, P-THEMES.
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Is Yith Ajax Reset Filter default in Porto Theme ? because I don’t have it
https://pasteboard.co/6GZH3GqwxWGh.pngHello, @mirkozax,
This is related to the Yith plugin. Please go to Appearance >> Install Plugins, then install and activate the “Yith WooCommerce Ajax Filter” plugin. After doing so, check back again.
Regards, P-THEMES.
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is there another way? i have seen many negative reviews of this plugin: https://wordpress.org/support/plugin/yith-woocommerce-ajax-navigation/reviews/?filter=1
Hello, @mirkozax,
Don’t worry—the plugin is fully compatible with our theme and works perfectly. Go ahead and use it, following the instructions provided, and it will resolve your issue.
Regards, P-THEMES.
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ok works thanks
Hello, @mirkozax,
Got it. To assist you further, please reach out to us through our support system and provide your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly and offer you the necessary support.
Regards, P-THEMES.
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Now works thanks.
Another question, how I can change the background color in minicart and cart for this: https://pasteboard.co/ahhInutoInEU.jpg
Hello, @mirkozax,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
.porto-free-shipping {
background-color: gold !important;
}
Regards, P-THEMES.
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perfect, thanks
You’re Most Welcome!!
hi, I use advanced custom fields and created 3 text fields that show up in the product edit page on the backend. I added them to the template builder (single product page) but they won’t show in the front end of the website. what am I doing wrong?
Hello, @dennygoosensen,
It looks like you’re following the correct steps. To better assist you, please reach out to us through our support system. Provide your WP Admin URL and credentials so we can investigate the issue directly on your site and offer support.
Regards, P-THEMES.
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Hello,
When I created a new website and import demo content with wpbakery. But then my problem is, the website has not the full width. So have a padding on left and right side.
When I import demo content with elemntor, I haven’t that problem…
But I want to use wpbakery…
Hello, @GtaBK,
Could you please contact us via our support system with your site WP Admin URL and Credentials along with the screenshot of the issue and let us know via your support ticket which demo do you want with the WP Bakery so that we will try on your site.
Regards, P-THEMES.
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Thanks I made a ticket
You’re Most Welcome!!
Hello, Do you have a Product Page template where the left side bar is Open (fixed) permanently … In the templates in your demo Product pages the side bar opens only after we click Browse Categories … So can we make the side bar Open (without clicking) to keep a permanent side bar on product page ?
Hello, @andy1100,
First of all, thanks for showing your interest in Porto WordPress 
I am sorry but your request is a bit unclear to me, Could you please explain more in detail, if possible with some screenshots for my better understanding of what exactly you are looking for, so that I can check and help you out?
Regards, P-THEMES.
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The left side bar (vertical menu) opens only when you hover on “Shop by category” ... Do you have a setting in theme where this left side bar (vertical menu) is Fixed menu and remains Open permanently even without hovering ?
Hello, @andy1100,
Thanks for the screenshot and explanation, I have checked the Theme Settings and confirmed that Porto has the option to open that Toggle Menu by default on the home page only, but if you want that Toggle menu to always opened on all the pages of your site then we have the JS custom code solution for this too, you can check on my test site here: https://blackpearlspro.com/porto_support_pro/
Regards, P-THEMES.
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Hello, Thank you for providing the solution on the test site … But as you can see the Side bar overlaps the product gallery …
My requirement is that the Side Bar Menu (vertical menu) should be permanently visible on the Single Product Pages … and the side bar menu should not overlap the product gallery the way it does not overlap on homepage … maybe you need to design a new Single Product Page template ?
Hello, @andy1100,
Yes for that you can create your own Custom Single product page layout using the page builder in Porto WordPress theme and design as per your requirements.
Regards, P-THEMES.
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So will I have to purchase Elementor Pro separately to create the Custom Single Product Page ?
Hello, @andy1100,
You don’t need to worry—this is a default feature of the theme. You can easily set it up using the plugin included in the theme package. For detailed instructions, please check our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
Regards, P-THEMES.
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Hi, I’m trying to insert various filters, including BRAND, in the sidebar of existing filters, for this I’m using the “Filter Everything” plugin, the plugin works well in the desktop version, but in the mobile version it is not displayed, the creator of the plugin says that the theme is hiding the plugin and does not display it correctly, and he told me to contact you because he can not do anything in this case, can you help me?
Hello, @mirkozax,
Well we have to check the situation on your site, as the plugin “Filter Everything” is the third party plugin so that might be the confliction issue.
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out if possible.
Regards, P-THEMES.
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you’re very kind, I’ll do it right away.
You’re Most Welcome!!
Hi Porto, Do you have notice about this warning? Remote get: wp_remote_get() failed. Contact your hosting provider.
appears in my woocommerce – status mayber after update last version of wordpress. Maybe any conflict with theme?
thanks.,
Hello, @Joaquim_,
It looks like your server does not support the wp_remote_get() function which is a default WP function btw. wp_remote_get() uses loopbacks.
So you will contact with your hosting provider and ask him if he can remove those limits for you.
Regards, P-THEMES.
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thanks for information Porto, This limitation suposes something is going wrong in my web/or Porto theme functionality?
thanks a lot, Joaquín
Hello, @Joaquim_,
Well it seems the issue is with your site not with our theme, we kindly request you to please contact your hosting provider for this issue fix.
Regards, P-THEMES.
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Hi,
how I can Show Product Meta “BRAND” in single product page ?
Thank you
https://prnt.sc/foIrQrPEwAllHello, @mirkozax,
Fortunately, we have your site logins in your support ticket, so I logged in to your site and found that you have created the brands as attributes under WP-Dashboard >> Products >> Attributes.
And you are using the Custom layout for the single product page under Porto >> Template Builder >> Single Product.
In order to show the attributes on the single product page, you should try with the “Product attribute table” element, it should show all the attributes, please refer to this screenshot: https://pasteboard.co/G1mwhGM7cDWe.png
Regards, P-THEMES.
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sorry but that’s not what I wanted
Hello, @mirkozax,
Then what you exactly want? Could you please explain in more detail?
Regards, P-THEMES.
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like “Product Meta” way
Hello, @mirkozax,
Unfortunately, you won’t be able to use the same style directly. However, you can customize the element I mentioned in my previous reply using Custom CSS or the available styling options for that element, depending on your needs.
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The latest update has completely broken our site causing user losses and download losses, everything has been lost on the https://astian.org site
Hello,
I have just checked your site now and it is working perfectly fine for me, please refer to this screenshot: https://pasteboard.co/UooqhLujiv43.png it must be the cache issue at your end nothing else. Please try to clear the cache and check back again.
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Hello, @christian68,
I have just checked your provided URL and found that you have set the Custom width of the image, please refer to this screenshot: https://pasteboard.co/wIexrO0dGbex.png that might be set in the page Custom CSS, or in Theme Options Custom CSS or in element settings, please check/find and remove it.
Alternatively, please get in touch with us via our support system with your site WP Admin URL and Credentials so that our experts can check it for you on your site and help you out.
Regards, P-THEMES.
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Thank you
You’re Most Welcome!!
I installed 46 shop for marletplace with elementor. 1. Now I want to use blocks like FAQS and elements like Accordions, how to use them? 2. The installed demo looks like have minify CSS and runs cash optimizers? What if i do not want them? How much time to fix it? Is it rational to be minified in the configuration process? 3. Is the account page the same for a seller and for a buyer?
Hello, @projectmano,
Your site is not working for me, could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts will have a look into it for you on your site and help you out.
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Hello, I sell clothes. I would like to display the color variations of the clothes as separate products on the product category page. Is this possible? How can I do it? Thanks.
Hello, @schero26,
Unfortunately, WooCommerce does not have a built-in option for this functionality by default. To achieve it, you’ll need to use custom code or a third-party plugin that meets your needs. I found a helpful discussion on this topic that you might find useful: https://stackoverflow.com/questions/25826092/display-product-variations-on-category-page
Regards, P-THEMES.
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I want to use this theme for another client. I am using a custom product builder. My client would like the ability for a user to make the selections and be able to download a PDF that they can send to get pricing. Is this possible?
Hello, @TriadMarketing,
Unfortunately, the default WooCommerce functionality doesn’t support this. You’ll need to explore third-party plugins that might better meet your needs.
Regards, P-THEMES.
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hi i would like to check it is possible to reset both my product code?
Hello, @certong,
Done, I have reset both of your purchase codes, Now you can use them on your final sites.
Regards, P-THEMES.
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We are using Renewable Energy demo with no additional plugin. We are using WordPress 6.5.5, php 8.3 and AWS VPS with 2 core and 4GB RAM.
But website is opening very slow.
Hello, @nationalpcinfo,
Tried to access your site and it is showing this: https://pasteboard.co/QJF1LLF7kh2t.png
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Hi, I have a monitor resolution of 1920×1080 and the product images are blurry, even at higher resolutions they are blurry. How can I make the product images on the product pages always appear in focus? I upload images in 800×800 and 1000X1000 I followed these instructions: https://woocommerce.com/document/fixing-blurry-product-images/ I also tried changing the measurements in Appearance > Customize > WooCommerce > Product Images but nothing changes even after clearing the browser and WP cache
Hello, @mirkozax,
I have tried to check your site and found it is not live for visitors, It shows this: https://pasteboard.co/z0GkhwV92ZKs.png so please make it live from Wp-Dashboard >> WooCommerce >> Settings >> Site Visibility: https://pasteboard.co/XL1yXiEgWFRQ.png
And for your image issue, please try to create the new test/dummy product and then set the product image as resolution 2000×2000 and check back again to see how it works on 1920×1080 screen resolution.
Regards, P-THEMES.
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I upload the main photo of dummy product of Duffle Bag, I have max 1500×1800 pic, is litte better but not perfect, you can see the different between main pic and same image in carousel that is 800×960, now website is live, please tell me when you have check it, thank you.
Hello, @mirkozax,
Thank you for your feedback on the 1500×1800px image. Since you mentioned that it is an improvement but still not perfect, it seems that a higher resolution might be more suitable for larger screen sizes.
Could I kindly request you to test with a dummy image from the internet that has a resolution of 2000×2000 or higher? If this resolves the issue, it would be advisable to re-upload all your product images at a higher resolution for the best quality.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
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Hello!
I got the error “There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.” and then I deleted the plugin “woocommerce” the error was resolved, but when I reinstalled it the error appeared again. What does this mean? My website sells products, so that plugin is very important, is there any way to fix this error?
Link Img: https://ibb.co/m97k34K
Hello, @alexpeterlong,
Please turn ON the debug mode of your site and the error will appear on your screen, and contact us via our support system with your site WP Admin URL and Credentials so that our experts can check it for you on your site and help you out.
Regards, P-THEMES.
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