If you can give me any email adress so we can keep the conversation

Certainly! Please send the details to lisastylemix@gmail.com, and we’ll continue the conversation there. Looking forward to helping you resolve this issue!

sorry but can you check the email? or send me and email I think that your system give you my email address ?

Hello there,

Thank you for reaching out.

I understand that you’re not satisfied with the layout of your blog posts, especially with the absence of featured images. I took a look at your screenshot https://prnt.sc/ACCnPuXQk94l , and I can confirm that it’s definitely possible to add a featured image to your posts.

You also have the option to use Elementor, which allows you to customize the layout as you wish and place the featured image wherever you’d like on the page.

Please take a closer look and give it a try. If you continue to experience any issues, feel free to provide me with a link, and I’ll be happy to assist further.

For me, change templates does not work.

Hello,

Please go to the StylemixThemes account and fill out the form >> https://stylemix.net/ticket-form/ . We will troubleshoot the case on your site directly.

Kind regards

Hi,

Thank you for reaching out!

I checked the link you provided, and the course pages seem to be functioning well on my end. You can see it here: https://prnt.sc/3-3_oQUld6LK

Could you please clarify the issue you’re experiencing? Also, make sure that your theme and all bundled plugins are up to date. This often resolves unexpected issues.

Please let me know how it goes, and if you need any further assistance, I’m here to help!

Best regards,

Hello

I apologize for the delay in my response. There was a weekend break, which affected our response times.

I have sent you a detailed response via email. Please check your inbox for the information, and let me know if you need any further assistance.

Thank you for your patience.

Best regards, Lisa

I have received your credentials as well. Please rest assured we will check the website and we will update you about the progress asap.

Best

Hello,

Thank you for bringing these issues to our attention. I’m sorry to hear about the difficulties you’re experiencing. Please note, we haven’t received a similar request before, so the issues you’re facing appear to be specific to your setup. However, we’re committed to helping you resolve these problems.

To proceed, please make sure that both the theme and MasterStudy LMS plugins (free and pro) are up to date. If you continue to encounter the error, send your wp-admin credentials to lisastylemixthemes@gmail.com, and we’ll investigate the issue further.

We are eager to work together to resolve these issues and appreciate your cooperation. Your satisfaction is very important to us, and we want to ensure everything is functioning smoothly for you.

Thank you for your patience, and we look forward to assisting you in resolving these concerns.

Best regards

Thank you for reaching out.

I’m sorry to hear that you’re having trouble with the Purchase Key. Please try entering your license key here >> https://support.stylemixthemes.com/tickets/new/support?item_id=18 and creating a ticket for further assistance.

Additionally, you can attempt to log in with your Envato account here >> https://support.stylemixthemes.com/auth/login

if you haven’t done so already.

If you continue to experience issues or need further assistance, please let me know.

Best regards, Lisa

Thanks, I’m in

You are more than welcome!

Hello,

I hope this message finds you well.

Could you please ensure that both the theme and plugins are up to date and then resave the permalink structure? Please make sure it is set to the “Post Name” type.

If you continue to experience the issue, kindly provide more details about when the issue first started occurring. This will help us in diagnosing the problem more effectively.

Feel free to reach out to me at lisastylemixthemes@gmail.com if you need any further assistance.

Thank you for your attention to this matter.

Best regards, Lisa

You don’t tell me the solution, you say send an e-mail to Lisa, I send an e-mail but you don’t get back to me.

Hello there,

I’m sorry for the late reply; I appreciate your patience as it was the weekend.

Thank you for sending the detailed explanation to my email.

The MasterStudy LMS plugin relies on a specific permalink structure (post name) to verify users and associate them correctly with courses. The error you’re encountering could be due to the permalink settings not being configured correctly, which may prevent the LMS from properly identifying and linking course owners.

Here’s what you can do to resolve the issue:

1. Check and Update Permalink Settings:

   Go to WordPress Dashboard > Settings > Permalinks. Ensure that the Post name option is selected. After selecting Post name, click the Save Changes button to ensure the settings are applied.

2. Resave Permalinks:

   Sometimes, simply resaving the permalink structure can fix issues related to URL routing and user verification. Even if the Post name option is already selected, click Save Changes again to refresh the permalink settings.

3. I’ve noticed that the Pro plugin is deactivated, and you have two copies of the free plugin, which seems a bit unusual.

   Screenshot

   Additionally, I see that the Elementor Footer Header plugin is active, but Elementor itself is deactivated, while WPBakery is activated.

   I recommend the following steps:

   • Activate the Pro plugin to ensure you’re using all available features.
   • Remove the unnecessary copy of the MS LMS free plugin to avoid any potential conflicts, as it’s unusual for the new version to create a duplicate instead of just updating.
   • Activate Elementor if you need its widgets or if you imported the Elementor version of the demo.
   • Deactivate WPBakery if you don’t need it, especially if you’re primarily using Elementor for your site.

   These changes should help streamline your setup and reduce potential conflicts.

Please try the steps I’ve provided, and if they don’t resolve the issue, could you please grant us access to a staging website? This will allow our team to investigate further. We may need your permission to deactivate all third-party plugins and enable debug mode to pinpoint the issue.

Best wishes

It doesn’t work, I did what you said, it doesn’t work

Hello

Thank you for the question.

Regarding Envato’s licensing for themes, here’s how it typically works for subdomains.

Single License (Regular or Extended): Generally, Envato’s licensing terms allow you to use a theme on one domain or one subdomain with a single license. However, if your subdomains are part of the same project or website, such as different sections of example.com (e.g., blog.example.com, site.example.com), then they are usually covered under the same license.

You do not need to purchase additional licenses for each subdomain as long as they are part of the same project.

Best wishes

Hi there,

Thank you for reaching out. We’re sorry to hear about the problem with certificate downloads.

We checked on our end but couldn’t replicate the issue. Could you please provide more details and the steps you took?

Also, ensure your theme and both free and pro plugins are up-to-date:

Latest release – August 8, 2024

MS Theme – v 4.8.69 MasterStudy LMS Free Plugin is updated to v3.3.31 MasterStudy LMS Pro Plugin is updated to v4.4.24.

And try deactivating third-party plugins to narrow down the cause.

We’re here to help and will resolve this promptly.

Best regards,

Hi,

Please direct any theme-related requests to us. Unfortunately, We cannot support app-related questions here.

Thank you for understanding.

Could you please clarify the request and send more details, screenshots.

Looking forward hearing from you!

Hi,

Please ensure that:

-The license is activated correctly. -The demo import is done correctly. -Both the theme and plugins are up to date.

If you still encounter issues, please send me your domain name via email so we can check it. We can also check your settings if you prefer. Knowing the reason for the slowdown might be useful for us as well.

So far, we have not received similar requests and were not able to replicate your case on our end. Before the release, a rigorous testing process was conducted to ensure the theme is functioning smoothly.

Thank you for your understanding.

Best regards,

I purchased pro plus license also

Hello,

Thank you for informing us about the performance issues you’re facing after installing the latest version. We’re here to help resolve these problems.

Please ensure your theme and both free and pro plugins are up-to-date:

Latest release – August 8, 2024

MS Theme – v 4.8.69

MasterStudy LMS Free Plugin – v3.3.31

MasterStudy LMS Pro Plugin – v4.4.24

Also, try deactivating third-party plugins to see if this helps.

If the issue persists, please send a detailed description, along with screenshots or videos, to my email at lisastylemixthemes@gmail.com . I will forward this to our QA team, and we’ll do our best to identify and resolve the cause of the slowdowns and other issues.

We’re here to help and will work to resolve this promptly.

Best regards,

Hi there,

Thank you for reaching out! Unfortunately, due to limited resources, development on the accompanying app has been paused, and we are currently focusing our efforts on enhancing our themes. We understand this may be disappointing, and we appreciate your interest in our products. If you have any other questions or need assistance with our themes, please feel free to ask!

Best regards,

Hello,

Thank you for reaching out!

Currently, there isn’t a shortcode available in the email manager that allows for direct links to courses to appear in emails sent to users upon course registration.

However, we appreciate your suggestion and encourage you to vote for this feature on our ideas board here: https://stylemixthemes.cnflx.io/ideas/22020

Your feedback is invaluable in helping us improve our products. Thank you for your support and understanding!

Best regards,

Hi,

I’d be happy to help!

Currently, there isn’t a direct option to import test or exam data from Excel or CSV files. However, you can use the import and export functionality available in the WordPress dashboard. To do this, go to Tools > Import/Export.

Here’s a helpful approach: 1. Create a sample quiz or question and export it. 2. This export file will show you the format required for your questions. 3. You can then fill in your questions in this exported file and import it back into your LMS website.

Please check if this method fits your needs. If you have any further questions or need assistance with this process, feel free to ask!

Best regards, Lisa

Hi there,

Thank you for providing the links. I’ve checked and noticed they are not active. You can proceed with using the licenses.

Best regards, Lisa

Hi, the problem was solved by your team. Thanks.

You are always welcome!

Hi,

Thank you for your kind words about our theme! We’re delighted to hear that it meets your requirements. I’d be happy to answer your questions:

1. There are no limitations on the number of courses, instructors, or student enrollments.
2. Yes, there is a way to confirm that a registered student has purchased a course before they can start the learning process. An email confirmation is sent upon purchase.
3. Yes, you can track student learning progress, which is displayed in percentages.
4. Regarding location-based payment processes, we currently don’t have that specific feature. However, you can find the available payment options for MasterStudy LMS here. We also have integration with WooCommerce, which allows you to use all available checkout options on WooCommerce. In MasterStudy LMS, without WooCommerce, you can set up different payment gateways, including:
   • Offline payment
   • Wire transfer
   • PayPal
   • Stripe
5. Yes, we do offer an option for live classes. You can conduct lessons via Zoom and Google Meet.
6. We don’t have a batch option, but an alternative is our access limit feature. You can set an access duration (e.g., 30 days). If a student cannot finish the course within the set duration, they would need to repurchase. This is just an option to consider.

If you have any more questions or need further clarification, please feel free to ask!

Best regards,
Lisa

Hello,

Thank you for your feedback. Currently, there is no option to automatically redirect to a specific page after login. However, we are planning to add a feature that will allow you to customize the page to which users are redirected post-login.

We appreciate your patience and understanding as we work on this enhancement.

Best regards,

Could you please create a support ticket and provide the access details? Our team will review the issue and assist you in resolving it. Thank you!