28289 comments found.
Hi,
From where can i download version 3.13.0 ?
Thank You
Please submit a support ticket here. Our support team will share a download link with you.
Not sure when the issue started but the Flatsome Theme no longer displays the `class=”banner-bg fill”` images in Safari. The `< div class=”banner-bg fill”>< /div>` is visible in the source, but the image doesn’t get loaded. The error console has some missing font alerts, but nothing else. Alternatively, in Chrome and other browsers the `< div class=”banner-bg fill”>< /div>` has content in it, like `< img decoding=”async” width=”400” height=”500” src=”https://www.domain.com/wp-content/uploads/2018/11/Platinum-Significance-Diamond-Ring-891-737lg.jpg” class=”bg attachment-large size-large” alt=”Platinum Significance Diamond Ring” >`.
Not sure why it works everywhere except for Safari.
Could you submit a support ticket here?
After updating to 3.19.4, I have a problem with translation in the account, cart title menu. I change the language to Turkish but it does not change, it only shows English words (Login or My Account and Cart). Can you help?
Could you submit a support ticket here?
Issue with Flatsome sticky cart and (I think) WC Subscriptions:
When both the plugin & theme are active, I get Uncaught Error: Call to a member function is_purchasable() on string in {mydomain}/wp-content/themes/flatsome/inc/woocommerce/structure-wc-product-page.php:255
That line reads:
function flatsome_sticky_add_to_cart_template() {
global $product;
if (
! is_product()
|| ! $product
|| ! $product->is_purchasable()
|| ! get_theme_mod( 'product_sticky_cart', 0 )
|| ! apply_filters( 'flatsome_sticky_add_to_cart_enabled', true, $product ) ) {
return;
}
The issue is the ! $product->is_purchasable()
Since I have the sticky cart turned off, I moved the get_theme_mod option to the second condition like this:
if (
! is_product()
|| ! get_theme_mod( 'product_sticky_cart', 0 )
|| ! $product
|| ! $product->is_purchasable()
|| ! apply_filters( 'flatsome_sticky_add_to_cart_enabled', true, $product ) ) {
return;
}
and the error goes away. Any chance this could be moved into core? I think it makes sense because if the option is shut off why continue and potentially throw an error?
We’ve already fixed this issue in v3.19.5. It’ll be released soon.
You can create a custom product page layout with a sticky column in UX Builder.
I have a problem with the translation in account,cart in header menu after updating to 3.19.4. It doesnt change the language to Greek, it just shows the English words (Login or My account and Cart) If I add another object in header designer it change it to Greek but when I publish it it reverts to English. Can you help me out?
Could you submit a support ticket here?
The Flatsome Instagram feed is fetching the full size images. Even with 6 images, it can sometimes be 3mb or more. You need to optimize the fetching of Instagram feed and allow for smaller images.
We use the Graph API for the Instagram Feed. The Graph API doesn’t offer many options related to media. However, I’ll forward a request to our development team to see if there’s anything that can be done about this.
I am unable to find a pre-made Demo Shop homepage with left Sidebar Menu in your demos.
Do you have it ready made or even that has to be custom made ?
Hello, Do you have a Product Page template where the left side bar is Open (fixed) permanently … In the templates in your demo Product pages the side bar opens only after we click Browse Categories … So can we make the side bar Open (without clicking) to keep a permanent side bar on product page ?
Which demo product page template are you referring to? Could you share its link?
Let me rephrase … I want the Sticky Side Bar Menu (vertical menu) on Single Product Pages … So that users can see the Side bar menu when they are on the Single Product page… Does your theme has such a Product Page ? ... Or a setting to achieve this …
There is no ready to use single product page template that has a sticky sidebar. But you can create a custom one with UX Builder.
Hello, Is it possible to add different size guides for products (clothing materials)? Because clothing materials like shirt, pant, t-shirt has different types of size charts.
Yes, you can. Please follow this guide.
Hi. I’ve created the ticket #177987 on August 1st. When should I expect a reply?
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
Last Friday, you asked me to use the form to create a ticket. If you just scroll a few posts down, you will be able to see your reply to me. You did not say that I have to pay to get a reply and made me wait for 7 days before telling me that I am not getting help, because you want money. I just wanted to get an answer for my question here on this forum and not in a private session! I’ve been supporting your theme since 2016 and have installed it on countless client websites. So, can you answer my question like you have done many times for other users right here or do I have to pay the ransom first?
how do you turn on the mini cart? I have the latest version but it’s still showing the older one.
We see that your support period is active. Could you submit a support ticket here?
Please make sure to open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than 2 business days.
Can it be used as a Shopify Theme?
Flatsome is a WordPress theme. You can’t use a WordPress theme on Shopify.
I have a problem with the hamburger menu on the mobile and tablet version. After the new theme update, the full hamburger menu has changed. I tested it on a staging environment, tried to disable/enable any plugins. I tried changing theme and the problem disappeared. Is there a possibility to get an earlier version?
Could you submit a support ticket here?
I have submitted a support ticket but my support has expired. I need to know if you can provide a Flatsome earlier version (—3.19.3 (24.06.24) --). The last update spoiled part of the css for mobile and tablet version and I can no longer edit it.
How do I rollback to the previous version? I have some broken design/css and I cannot fix it
Hello! Could you help me reset the license code of my flatsome theme? Delete the page and forget to deactivate the code. Thank you!
Please submit a support ticket here.
Flatsome_Instagram->refresh_access_tokens()
Defined in /wp-content/themes/flatsome/inc/classes/class-flatsome-instagram.php line 61
I’ve forwarded your request to our development team.
Team
Pl look into this and ask team to fix flatsome/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0,
Thanks
It looks like you use an outdated version of Flatsome. Please update the theme to tha latest version which is currently v3.19.4.
Kindly also provide the design of the Twitter/X logo in your next update. Thank you..
All theme icons are embedded in font files. You can find them in the ”/flatsome/assets/css/icons” folder.
I want to exclude all products from a category called Large Living Room from the search engine that has its Flatsome template, i.e. I don’t want products from that category to be displayed in the search results. How can I do this?
Ok, thank you very much for replying.
This worked for me. The problem now is that when a customer searches for a product in this hidden category, before clicking on search, it shows me the product. Here in the image I circled in red what it shows me. https://pasteboard.co/ZRKzoPobaQFd.png
Hi, could you please help me with this?
when i try to change the text it works, but not in the mini cart drawer.
function wpfi_change_text($translated_text, $text, $domain) { switch ($translated_text) { case ‘Toevoegen aan winkelwagen’: $translated_text = __(‘In winkelmand’); break; case ‘Voeg %s toe aan de winkelwagen en krijg gratis verzending!’: $translated_text = __(‘Besteed %s meer en ontvang gratis verzending’, ‘flatsome’); break; } return $translated_text; } add_filter(‘gettext’, ‘wpfi_change_text’, 20, 3);
Could you try the snippet below?
add_filter( 'gettext', function( $translated_text, $text, $domain ) {
switch ( $translated_text ) {
case 'Add to cart':
$translated_text = __( 'In winkelmand', 'woocommerce' );
break;
case 'Add %s to cart and get free shipping!':
$translated_text = __( 'Besteed %s meer en ontvang gratis verzending', 'flatsome');
break;
}
return $translated_text;
}, 20, 3 );