378 comments found.
hello please check Ticket #21538 thanks
Hi, we will check your ticket on Tuesday as our office is closed due to indian festival on Monday.
Hello
I have resale Questions
my client need this features
1. Consultation for both General Practitioner or Specialist
2. Laboratory test and images
3. Pharmacy unit
4. Doctors can prescribe, and pharmacists should also be able to prescribe.
5. More of Autonomous LAB and Pharmacy unit
6. The pharmacy should have options for;
Refill, Drug chart for Nurses, new prescription
7. When a patient is visiting, we should be able to check the previous consultation, open lab to check his previous tests, and also pharmacy for any drug that has ever been given
8. We should be able to search patients with
- Card number
- Names etc
please can i get these features with the theme
Currently, these functionalities are not available with KiviCare. However, it is possible to add these features through customization. If you are interested, please let us know.
Am in interested How much will it cost to get all this features
Please contact us on Skype: https://join.skype.com/invite/yPdnVOwWaqLh
is there an option to setup doctors schedule / sessions by date and monthly basis ?
You can set up day-wise availability and also specify unavailable dates. If needed, we can customize the setup accordingly for that please contact our sales team.
I am ready to purchase the system now, but I need to confirm if it allows setting doctors’ schedules by date for a whole month. Our doctors have different schedules every week. For example, one doctor might have a morning shift from 8 AM to 12 PM this Thursday, but next Thursday, their shift is from 8 AM to 10 AM, and the Thursday after that, it’s from 8 AM to 11 AM. Can the system handle these kinds of weekly variations in scheduling?
We need to confirm if it allows setting doctors’ schedules by date for a whole month.
- Unfortunately, this feature is not currently available, but we can customize it to meet your specific needs.
- Please refer to the screenshot below to get a better understanding of how the doctor session is currently working: https://i.imgur.com/mrp7hV1.png
21212 please check this ticket thanks
21212 please check this ticket thanks
Please is the zoom update released???, I was told the was an update where doctors just have to connect with zoom without creating app in the zoom app market place
Yes, zoom update is released.
Hello,
I have a presale question.
In my case there are 2 or 3 doctors offering a service. Can the customer just book a service, without seeing or selecting a doctor? Meaning, the system will automatically book an appointment with the first available doctor, for the service that the customer selected.
Flow: Customer selects service Customer selects date The system books the appointment and assigns it to the first available doctor
If not, can this be done by purchasing a customization option from you?
Thank you in advance!
Not available but yes, you can do customization according to your need from us.
Please contact us on Skype for customization: https://join.skype.com/invite/yPdnVOwWaqLh
Hi, could you update the compatibility for ACF PRO? When I try to use it, it tells me that ACF free is not activated, please.
ACF Lite is compatible with the Pro version within our theme. However, if you encounter any issues, please raise a support ticket, and we will debug the problem for you.
Does the theme support multivendor?
Thank you for reaching out with your inquiry. Currently, our theme does not natively support multivendor functionality. However, you have the option to use third-party plugins to enable multivendor features. Please note that we cannot guarantee full compatibility of these plugins with our theme.
Ticket #21018 please reply this
Hi, our office is closed now. We will respond you tomorrow morning.
Hello good day please look into this ticket please it’s urgent my client is having a issue thanks #22565
Okay, we are checking your ticket.
hello please there is update on the ticket please kindly check it out its urgent please
Yes, we will attend your ticket.
21018 please reply
hello please reply to this ticket its urgent is like zoom changed how you can easily build legacy app for the zoom telemed this is my ticket number #21018
We have responded to your ticket.
How to Import Demo theme ?
To install the theme and demo data, please refer to our documentation:
https://assets.iqonic.design/documentation/wordpress/Kivicare-doc/index.html#theme-installationIf you still have any confusion, feel free to generate support ticket.
I have already done that. I want to import ready-made themes like this. How can I do that? https://wordpress.iqonic.design/product/wp/kivicare/cardiac-rtl/
Please submit a support ticket at https://iqonic.desky.support/ Our support agent will help you with that.
Thank You!
Hello good day please #20847 this is my support ticket please reply have Ben having issue registring on my kivicare for both doctor and patient I keep getting internal sever error and I guess it’s a general issue cause I downloaded the the free plugin from WordPress and used it on other domain I got same error please this is my support ticket #20847 please check it and reply am having a deadline presenting this to a client tomorrow Saturday am begging please look into it as soon as possible as this could cost me my job please
Hello sediqjibrin9,
Looks like the issue is related to SMTP. Please make sure that SMTP is enabled on your server and try again. If you still face any problems please let us know.
I purchased the theme but telemedicine options are not visible in clinic admin section. I’ve installed all the plugins came with template and they are enabled but still no option for enabling telemedicine for a doctor while creating the profile.
In KiviCare, we have to deprecated Zoom JWT and added a Zoom OAuth application. so In this setup, the clinic admin cannot configure Zoom for the doctor. Instead, the doctor must log in and authenticate themselves.
Please refer to the video link below for a demonstration:
Video Link: https://www.youtube.com/watch?v=7VRHUaA6bmo
If you are still facing issues or if there was a misunderstanding, please let us know.
How to replace the Textarea with a WYSIWYG Editor inside patient encounter module? And how to change the patient encounter name to something else?
Hello Karan,
Please be aware that the KiviCare dashboard is built with VueJS, and the source code is not included in the regular version.
To modify the textarea in the encounter dashboard, customization is necessary. If you want to change the “patient encounter” text, you can use a third-party translation plugin like Loco Translate: https://wordpress.org/plugins/loco-translate/
Where can I get the source code from?
Who will help me with the customizations then? Also, are you guys working on Pharmacist role who can access the prescription module?
You can purchase the KiviCare source code from this link: https://codecanyon.net/item/kivicare-pro-clinic-patient-management-system-ehr-addon/30690654
Please make sure to select the Extended license option as shown in the attached screenshot: https://i.imgur.com/d76i1FB.png
For customizations, you have the option to hire a developer or you can engage our team for the customization work. Please note that we are not currently working on the Pharmacist module.
Hello I have a problem with the KiviCare Telemed Addon plugin
Please describe what problem you are facing?
Where can I modify the information at the top of the menu?
Have you bought from Envato?
Hello. I had a few questions before purchasing your theme. First of all, I tested your theme on the site of a friend of mine who bought it from you. 1. I couldn’t run the doctors module in your Elementor plugin. Filtering appears, but the list of doctors below is not displayed. This process can only be done through the team members module, but appointments cannot be made directly from doctors there. In your demos, only your team members module was used on the home page. If I’m making a mistake, can you show the doctors module to your demo page? 2. On the appointment page, patients cannot choose a telemed or clinic appointment. 3. Doctors cannot create telemed appointments and clinic appointments for the same service
I reviewed your documents and videos on these issues, but I could not find an explanation. Can you provide information on these issues?
For your first query, we checked your issue in our development environment and it is working fine. To further investigate your concern, please generate a support ticket on https://iqonic.desky.support/ so our support team can easily debug it.
For the second and third queries, according to the current flow, the doctor needs to create separate services for telemedicine and clinic appointments services so Patients can then book these services as either telemedicine or clinic appointment services.
I must have purchased the theme in order to open a support ticket. Can you add your elentor doctors module in question 1 to your theme demo?
In our KiviCare demo, you can create your own sandbox demo. You will get admin panel access, allowing you to easily test our shortcode by creating a new page.
https://demo.kivicare.io/İThank you very much for your interest. I really like this theme. I wanted to buy it. I created a demo as you said. I could not edit the page with elementor from the panel. Elementor wants to run in safe mode. I could not edit the page I created with elementor.
I’m sending you a picture of the doctors module I created in my friend’s theme.
https://hizliresim.com/7dk164y https://hizliresim.com/caucf8oPlease verify the attached screenshot of the doctor list widget: Doctor List Widget Screenshot: https://i.imgur.com/pwbSTVb.png
Thank you very much for your interest. Yes the screenshot is correct. It’s weird that it’s not available for us.
Elementor is now working on the KiviCare demo. Now you can create a new page to try the doctor list widget.
Hello. I have a question before purchasing your theme. How does a doctor receive money for services provided? The doctor may indicate the bank account number or bank card number. With respect.
Currently, in KiviCare, payments are received by a single account, and there is no option for separate payments to doctors. However, this feature can be implemented through customisation.
For customization inquiries, please contact us on Skype using this link: https://join.skype.com/invite/yPdnVOwWaqLh.Hello. I’m getting invalid zip code at the checkout page. Costa Rica zip code is only 5 numbers and it seems minimum customers need to add 6 numbers. When an appointment is made through Google Meet, that appointment is added to the shop page as a new product. That’s very weird. Help please
Yes, it’s a minor issue in our theme. We have fixed it and will include the update in our next theme release shortly.
Thanks for the answer. However you didn’t specify which of the two error you are fixing. 1) Invalid zip code error on checkout. 2)When an appointment is made through Google Meet, that appointment is added to the shop page as a new product
1) Invalid zip code error on checkout. We appreciate your patience and understanding. We will be releasing an update to address this issue today.
Awesome. What about the issue number 2? That’s very importat. Every single new appointment gets added automatically on the shop page as a new product
We have already fixed this issue, and it will be included in the next update of the plugin.
Thanks
Thanks for the update. The zip code issue was fixed. However the issue with new appointments added as a new product wasn’t fixed. When will you fix this issue?
When are you planning to buy this product?
Already did. My client, bought it and that’s why I’m asking about this issues
This theme shouldn’t have all this issues and this one in particular is very important. It shouldn’t be adding appointment as new products every single time. We need to keep deleting productos all the time. You didn’t answer my question
We might be late for the update, but if you want it on your site, please provide us with your credentials. We will fix it for you until our next update release.
There is another issue. The Google Meet link of the appointment when cusotmer receives the email it’s just an url to copy and paste. It’s not a link. I tried to add the to the email template but it doesn’t works. What can we do to make it a link?
This theme shouldn’t have all this issues and this one in particular is very important. It shouldn’t be adding appointment as new products every single time. We need to keep deleting productos all the time.
-> We understand your concerns. However, when patients book an appointment and pay using a woocommerce payment, we have to add that service as a woocommerce product to make the payment. We have added a code that will filter the products on the list and exclude the kivicare services from the list.
Thanks for the answer. What about this: “There is another issue. The Google Meet link of the appointment when cusotmer receives the email it’s just an url to copy and paste. It’s not a link. I tried to add the to the email template but it doesn’t works. What can we do to make it a link?”
Our team is working on it. Please give us some time.
Hello guys. Were you able to fix the issue with The Google Meet link of the appointment when customer receives the email?
Currently, it is not possible to add clickable links to email templates. We will try and provide this functionality in the future.
Thanks for answering. This feature is one of the most important aspects on this type of platforms. Most clients are very old and wouldn’t know how to copy that ink and paste it on a browser. i have another question, in the Encounters page the Problems and Observations sections doesn’t have the “add” option to add information. It says Empty List. How can I solve this?
For the Problems and Observations section, you can either type and press Enter to add a new problem or observation, or select one from the dropdown. Please see the attached screenshot for reference: https://prnt.sc/fi8ODp9t9_La
Perfect. Thanks a lot
Your welcome. When are you planning to purchase the product?
You already asked me this question. Let me copy and paste what I answered 2 months ago:
cpaxlvacy
about 2 months ago Flag Already did. My client, bought it and that’s why I’m asking about this issues
okay.
Hello, if a customer is registered and doesn’t know it and tries to schedule an appoinment on the appointment module, it won’t show a message that that email is already registered. That’s very important. How can we fix that?
If a user is already registered and attempts to register again using the same email, a message will appear as shown in the attached screenshot. If there has been any misunderstanding, please feel free to let us know.
https://prnt.sc/BVppxxGEjKIiIt is working. Thanks a lot
Hello guys, how can I change the text on the appointment screen where it says Pay Later and Woocommerce? I want to disable the Pay LAter option and change the Woocommerce name to something custom
You can change the text ‘Pay Later’ and ‘WooCommerce’ using any third-party translation plugin like the loco translate: https://wordpress.org/plugins/loco-translate/
To disable the Pay Later option go to Settings -> Payment -> Local Payment.
Is it possible for the doctor to message the clients within the plugin. I have the plugin but dont see. Or even if it is possible to when they sign up to send them a welcome message for example?
Currently, this feature is not available in KiviCare. However, it can be implemented through customization.
For customization inquiries, please contact us on Skype using the following link: https://join.skype.com/invite/yPdnVOwWaqLh
Another question, if a client/patient registers, how can we ensure as clinic owners to be notified?
Hello,
In KiviCare, when a client/patient registers, an email notification should be sent to the clinic owner informing them of the new registration.
