5421 comments found.
Greetings, I emailed you twice through themeforest and also through your website but you are not replying to any of my emails or contacts for support. I have a paid support subscription. Why are you not responding to my inquiries?
Hello, @almightythor,
We are sorry for the inconveniance, but we have the dedicated support system via which you can contact us here: https://d-themes.com/udesign-support/ and if you are facing any difficulty with contacting us via our support system then you can write us via our email: udesignaizaz@gmail.com so that we can help you out.
Regards Andon-Design.
I did all of that and you do not reply to me! SMH Why don’t you reply to me when I request help? I emailed that address. NO RESPONSE. I sued the contact form at the link above. NO RESPONSE. i told you that it won’t let me login with my password, and when I try to reset the password it provides NO RESPONSE. I checked my email server logs and nothing was ever sent from any of your domains to my email server. Since your password reset option does not work, and you do not reply to emails from your support address or contact form, how am I supposed to get help?? You could have sent me the password reset link a week ago but instead I get automated replies about emailing you again. This is very frustrating. Can you please credit the time lost with support until you have a working account for me that you will reply to? I am losing the first month of support just trying to get you to let me make a ticket. You finally replied to the gmail today and this was your entire response: “Hi Thanks for contacting us. Please contact us via support system: https://d-themes.com/udesign-support/ Best Regards”
How does this help me reset my password or get into my account to make a ticket? It doesn’t seem like humans are answering these because I told you I can’t get into that site because you are blocking my login and refusing to provide a password reset. Then you reply for me to go to the support site. Please help me and stop making me run in circles using support options that don’t work and you don’t reply to.
I contacted themeforest and the only option that gave me was to leave comments since you are not responding to support requests. You are making it so difficult on your users for no reason. Please stop doing this and help me.
Hello, @almightythor,
Sorry for the inconvenience, but could you please provide the email address you used to contact us as well as the one you used to create your support account? This will help me look into the issue and assist you more effectively.
Regards Andon-Design.
Hello, @almightythor,
Really sorry for all the inconvenience, but you faced an issue with the support account, you wrote a comment here, and I asked you to contact via my email so that I could help you, and then you contacted via my email: udesignaizaz@gmail.com yesterday and today I replied to it, please check the email and reply back to it accordingly if needed.
And that’s all.
Regards Andon-Design.
thank you I am getting your replies now. Can you remove my purchase code from the comment above please or issue me a new one?
Hello, @almightythor,
As per on your request, I have removed the comment containing purchase code.
Regards Andon-Design.
While purchasing and installing the theme, I was asked to select Standard Import and Alternative Mode. Also, due to the lack of PHP max_execution_time and PHP max-input_vars, only Alternative Mode is currently activated.
Is there a big difference between Standard Import and Alternative Mode? I’m curious about what the differences are between the two and whether it’s okay in many ways, such as future updates and plugin usage.
Hello, @prodr4624,
Don’t worry about it—there’s really no significant difference between the two options, aside from the time it takes to import the demo. If your server requirements are all met, you can use the Standard import. If they’re lower, you can opt for the Alternative import. There’s no notable difference between them, and neither affects future updates.
Regards Andon-Design.
Hello, congratulations on the theme, very good! One question, how do I translate the home page popup, Duplex texts, footer and header of the theme?
Hello, @ruddieliastows,
To change the content of the Newsletter popup, please navigate to Udesign >> Layout >> All Templates >> Popup Builders and edit the Newsletter Popup with Elementor page builder, then you can modify it as per your requirements, please refer to this screenshot: https://postimg.cc/jWYwYVDt
Same as for the Header and Footer under Udesign >> Layout >> All Templates >> Header Builder and Footer Builder.
Further, you can use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Udesign >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Udesign Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still persists then please provide us the WP admin login details of your site through our support system so we can check and solve the issue for you.
Regards Andon-Design.
I apologize because I forgot and didn’t specify, but I’m using WPML to translate. Could you help me?
And I’m using multiple languages…
Hello, @ruddieliastows,
You can easily translate these popups, footer and header from Udesign Layouts.
But first you have to enable multilanguage translation for each post types from WPML >> Settings >> Taxonomies Enable or make the template builder/layouts as translatable and save the settings.
Then you will be able to translate the blocks, templates and layouts.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check and solve the issue for you on your site.
Regards Andon-Design.
Hello, Please, we are still having issues with Elementor. We cannot make any changes, and we have also updated the theme and all the plugins, but the problem persists. website link : https://digitalnow.ma/ thank you
Hello, @akomweb,
Please reach out to us through our support system and provide your site’s WP Admin URL and credentials. This will allow us to review the issue directly on your site and assist you more effectively.
Regards Andon-Design.
Hi, can you please share server requirements(php version,php_memory_limit, execution_time, etc) for theme? Thanks a lot ! P
Hello, @pavlen032,
Please refer to the link provided: https://d-themes.com/wordpress/udesign/documentation/2021/05/26/requirements-for-udesign/Regards Andon-Design.
I can’t access the live preview site. When will it be fixed? I want to purchase it after checking the template.
Hello, @kimcm98130,
Thanks for showing your interest in Udesign WordPress 
I have just checked the preview site and it is working fine for me, could you please check it again here: https://preview.themeforest.net/item/udesign-responsive-wordpress-theme/full_screen_preview/253220?_ga=2.170525478.782967349.1724039421-1551770357.1718363624&_gac=1.162277070.1721993328.CjwKCAjwko21BhAPEiwAwfaQCLjJMfrBLFNSr2muy4QEafNmZ9ZgQwcgSeRPyrUpnHF-kaQz4FgEhhoC0cgQAvD_BwE
OR please check it here: https://d-themes.com/wordpress/udesign/
Regards Andon-Design.
I bought this theme a year ago But my project started recently. My question is how can I edit the slider main page? So your demo has only one image and animation text . I want 2 or 3 image rotations with different text on my main page. I can insert a Smart slider or other slider but Design is different. Do I have to buy Elementor Pro ?
Hello, @fotosu,
We’ve already responded to your support ticket #45588 regarding this issue. Please check our response there and reply to it as needed.
Regards Andon-Design.
Hello , Question before purchasing: If I have completed the design and preparation of my own website, and if an update comes through you and I update the theme, will I lose what I have designed? Or will the design be broken?
Hello, @hmmt1983,
Thanks for showing your interest in Udesign WordPress Theme
No, the update will not harm your site, we always test the update before release several times, you just have to follow the normal procedure before updating the theme everytime.
1. Take the complete backup of your site before update.
2. Update the theme.
3. Update the Core plugin.
4. Update the other plugins one by one
5. Clear the cache and check bac again.Regards Andon-Design.
Hi, We have any issue. A page developed with elementor seems fine with elementor mobile preview. But seems different when we view it in real mobile device. I searched through Elementor discussion and forums and problems seems to be related to Theme. Is it a known problem and are you working on it?
thanks in advance.
Hello, @ayaz2018,
Please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Hello! Is it possible to cancel a license code from a previous site?
Hello, @itzkhak,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thank you very much. Best regards
You’re Most Welcome!!
Hi,
i see this error in chrome inspector.
/wp-content/plugins/elementor/assets/js/preloaded-modules.min.js?ver=3.23.4
i think this error slows down my site and when i disable udesign core, this error disappears. I have udesign-core version 4.10.2 . i tried to update to 4.10.3 , but it says "already used".I dont have existing support plan at this moment. but i think it should not be necessary. because i am not doing something custom. just installed my purchased software and it gives error.
please help.
regards.
Hello, @ayaz2018,
I have reset your purchase code.
Plase navigate to Udesign >> Dashboard and unregister the theme license from there and then re-register the theme with the same purchase code, after that try to update the theme first to the very latest version and then plugin and check back again.
Regards Andon-Design.
Hi, i did so. but i still get the same error. I see that Foffo75 also reported same a issue a while ago. what was the solution for him/her?
and apperantly i got new errors after upgrade: “a597e50502f5ff68e3e25b9114205d4a.js?ver=4.10.3:12 Uncaught (in promise) ChunkLoadError”
Hello, @ayaz2018,
Thank you for informing us. We’re currently working on a resolution, and our development team is actively addressing the issue. It may take some time, but we will keep you updated and let you know as soon as it’s resolved. We appreciate your patience.
Regards Andon-Design.
Hi, i tried the support surface : There has been a critical error on this website.:) We have issue with the template framework-async js and with min js it says: Uncaught TypeError: elementorFrontend.utils is undefined BUt we can not reach your support
Hello, @Globalwebkft,
Have you tried to create the new support account here: https://d-themes.com/udesign-support/
If yes and faced any issue, then please write me via my email: udesignaizaz@gmail.com so that I can have a look into it for you and help you out.
Regards Andon-Design.
Hello, I encounter a bug on the porfolio, when I add photos to the viewer it does not save
Hello, @Agence_Corail,
Please reach out to us through our support system and provide your site’s WP Admin URL and credentials. This will allow us to investigate and assist you further.
Regards Andon-Design.
I just want to once more say how much I appreciate this time, the support, the reliability of this theme! Can’t compliment the author enough! HIGHLY RECOMMEND!
Hello, @rodeospot,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our theme and that it’s been reliable for you. Your recommendation means a lot to us!
Regards Andon-Design.
Dear Support Team, We are experiencing an issue with our website when viewed on mobile devices. Here’s a detailed description of the problem:
Problem: Some content blocks on our web pages disappear when the site is viewed on mobile devices. These missing blocks are also not visible in the browser’s developer tools. Specificity: This issue only occurs on mobile devices, either when the site is accessed directly from a phone or when viewed in mobile resolution using desktop developer tools. Behavior: When the Udesign Core plugin is deactivated, all blocks display correctly on mobile devices. Desktop view: The problem is not present when viewing the site on desktop computers.
We kindly request your assistance in investigating and resolving this issue. Could you please advise on potential causes and solutions for this mobile-specific display problem?
Hello, @GrigorioBiz,
Please ensure you have updated to the newest versions of both the theme and core plugin. Once updated, kindly reach out to us via our support system with your WordPress site’s admin URL and login credentials. This will allow us to review your site and assist you further.
Regards Andon-Design.
Certainly. Here’s the updated English version with the additional points to encourage free support:
Hello! We have updated everything but it doesn’t help. We don’t have any custom development in our implementation. We used all the standard features offered by your theme. Errors on certain pages and in some blocks – this is very strange. We didn’t set any restrictions on displaying blocks. If you look on a mobile device, the error is there, but if you look on a PC without switching to mobile device mode, but reducing the screen to mobile device size, everything works fine.
We’d like to emphasize the following points:
1. This issue appeared immediately after the update, without any changes on our part. 2. It’s clearly a theme bug, as the problem only occurs under specific conditions (on mobile devices). 3. We’ve already spent considerable time trying to solve the problem on our own. 4. As loyal customers, we expect quality support for the product. 5. We’re willing to provide any additional information that might help diagnose the issue. 6. Such problems could potentially discourage prospective theme buyers.
We value your product and would like to continue using it, but this issue seriously affects the site’s functionality for mobile users. We’re confident that your team can quickly resolve this matter within the scope of standard support, which would allow us to continue recommending your theme to others.
Please help solve this problem within the scope of regular support without extending the support period, as this is an out-of-the-box problem, not due to custom code or interference with the theme.
Hello, @GrigorioBiz,
Please reach out to us through our support system, providing your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly and assist you more effectively.
Regards Andon-Design.
In order to use the opportunity to create a support request, my client had to extend support in the end – there is no other way to write to you! A separate account is created in your support center, access to which my client has forgotten, I wrote 11 hours ago to this address newsmartwave@gmail.com about resetting the data and requested the ability to restore access data in order to start solving my client’s problem through your paid support service. How long does the process of resetting the password and providing access take?!
Hello, @GrigorioBiz,
We have replied to your email, please check our reply there and then reply back there accordingly.
Regards Andon-Design.
Hi,
I added a custom post type called TOURS, but when I try to create a page layout for an individual post I click “Select individual Tours” under TOURS, it doesn’t show any and says “No results found”.
How can I make this work?
Thank you.
Hello, @josh2702,
We have identified this issue with our Udesign theme and have already reported it to our lead development team. They are currently investigating the matter and will work to resolve it soon. Your patience during this process is greatly appreciated. Thank you for bringing this to our attention.
Regards Andon-Design.
What is the best or recommended cache plugin for u-design theme please
Hello, @tommyt,
W3 Total Cache plugin is the fully compaitable plugin with our theme, you can use it or you can try with the WP Rocket cache plugin as well.
Regards Andon-Design.
Please fix outdated WooCommerce templates!
Hello, @2TechDeck,
For the WooCommerce outdated templates: that is because of the WooCommerce Major update just released a couple of days ago, Our developers working on compatibility with the latest woocommerce version.
And wait for the next theme update, it will be released soon.
Next time, do not update WC before the theme update, here is our changelog – https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history
Regards Andon-Design.
Hi,
Can I just ask how to keep the accordions closed? now i have the first one always open by default. Please don’t tell me to go to item support. It’s a simple question and many people would be wondering. It’s not in the Documentation. ty
Hello, @IVIadvagency,
To keep the first accordion tab closed by default, follow the methods(recommended to use method no.2). Here is a link: https://kuldeeprathore.com/close-elementor-accordion-by-default/#method-2-an-html-widget-that-helps-you-keep-elementor-accordion-closed-by-default-using-javascript-codeRegards Andon-Design.
have you seen or had any complaints about elementor pop up functions not working any longer since the big theme change? Noticed since we made that change the action of calling a popup manually with a href links isn’t working correct any more, formattign gone. Then tried a general elementor pop up and it will work on backend but doesn’t appear to users. Seen lots of little other things, like embeds of videos not showing in editor but working live, and drop downs working live but also not functioning when logged in as an admin.
Hello, @u2them,
Apologize for these inconveniences caused while using our theme. Ensure that your current theme and all plugins (including Elementor) are updated to their latest versions.
Check the browser console (right-click > Inspect > Console tab) for any JavaScript errors that might indicate conflicts or issues with Elementor scripts.
Temporarily deactivate all third party plugins one-by-one to identify if any are conflicting with Elementor’s functionality.
Clear all caches (browser, plugin, server) to ensure that you are viewing the most up-to-date version of your site.
If issues persist,then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
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