315 comments found.
Bro, How to change the logo, change the background color, change the slide header image on home 5, where is it all? I haven’t found it yet.
Hi,
Please open the ticket and send your trouble to us (include some screenshots of your troubles)
Document here: https://docs.gavencreative.com/streamvid/
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hallo, saya mengalami kendala, Logo tidak dapat di rubah dan tidak memiliki opsi untuk merubah dan tidak seperti dokumentasi yang anda berikan, di sini tidak memiliki menu untuk merubahnya. Tidak di temukannya plugin Slide Revolution, dan ada plugin Header Footers Template, banyak yang tidak bisa di gunakan dan di edit menggunakan elementor.
Hi,
Please open a ticket about your issue, let our team assist you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
There is a small error when entering data.
old version : https://prnt.sc/_HHxNapIpA_b new version : https://prnt.sc/ViLtk-MwWm7ABy the way:
Cast: Crew: And where’s the Director?
thank you
any answer ?
Hi,
We will check and update more demo data test in the next version. Thank you for your feedback.
Problem: ACF from 6.1.6 doesn’t allow HTML.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
For better support on our dedicated support center, you should renew support and send WordPress admin through the support center. We plan to update many new features for StreamVid.
Regards, the JWSThemes team
how to edit movie and video single page ?
Hi,
This is problem of how to use. Please open the ticket and send your trouble to us. We will check and guide to you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
I cannot locate the documentation guide, methods for editing a single-page movie
Hi,
Our support center: https://jwsthemes.ticksy.com/
All assistance will be provided through our Support Center.
Regards, the JWSThemes team
there is no answer there
Hi,
Thank you for your purchase. We strive to provide service to all customers who have purchased. However, depending on the number of tickets and the number of tickets in the queue, the response time may be delayed.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Could you please create trending posts (by views) that refresh every week?
Hi,
This is a custom requirement, you can use some plugins to support that. This request is beyond the scope of our support.
Regards, the JWSthemes team
Hello, pre-sale question. Is it possible to change the background color of the Blog section to white, like a normal online newspaper? Thank you.
Hi,
Yes, you can change the background color of the Blog section to white, like a normal online newspaper.
Regards, the JWSThemes team
thank you
I have a friend who has just a few older, found videos people have been looking for.
The idea is to sell them via a low monthly price for streaming, but since people pirate videos so easily, offer an upsell to sell downloads individually or as a group.
Is this easily down with this theme?
Thank you
Hi,
This is a custom request with specific features. Please see details from demo.
We cannot give a guarantee as a pre-purchase commitment.
Regards, the JWSThemes team
Prepurchase question:
1. Can I edit every pages using Elementor? 2. Can I bulk add movies using TMDB API? 3. Can I change the slug for movies? ex: domain/movie/sebastian/ to domain/movie/sebastian-2024/ 4. Can video section on movie page be disabled?
Thanks
Hi,
1. Can I edit every pages using Elementor? Most are supported and edited by Elementor. There are only a few special function pages that are not edited by Elementor, but are available in Theme Options.
2. Can I bulk add movies using TMDB API? Yes
3. Can I change the slug for movies? ex: domain/movie/sebastian/ to domain/movie/sebastian-2024/ Yes
4. Can video section on movie page be disabled? Yes
Regards, the JWSThemes team
Movie page on mobile looks weird because its only single column. Is it editable?
I’m trying to put the first 10 episodes for free and it’s not working Require Membership doesn’t display in episodes I want to put the rest of the episodes for paying members
Hi,
Please open the ticket and send your trouble to us (include some screenshots of your troubles)
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hi, presale questions
1. What php version is required? 2. Do you have ad rooms to place? 3. How easy is it to customize the code? 4. How easy is it to add 4-5 players with custom APIs? 5. Also if you import TV Shows, how is the process? Is it automatically generating all the seasons/episodes or I have to generate, please explain the process. 6. Is the bulk imports through tmdb API? Because i believe they have limits for requets per hour. 7. How many websites I can activate with 1 license.
Thanks.
Hi,
PHP version should 8.0.x or greater.
All is easy with available functions, we will guide you, Please take 15 minutes to carefully review the function being introduced and experience the demo.
If the features are not available on demo or introduced by us, It is a customization service.
You can hire anyone to customize for you. Regarding the issue of importing TDBD, we introduce it very carefully. Please take a look to know clearly what is available.
Of course you cannot activate multiple licenses and ask us for support.
Regards, the JWSThemes team
I am trying to go to the demo, but i can not access to dashboard. and also couldnt find how you import seasons/episodes, i have seen some themes that you should import them manually, please explain the process of importing the tv show seasons and episodes.
Hi, This is free plan account login. So, you You have limited rights.
Demo URL: https://streamvid.gavencreative.com/home/ Free Plan account login: Username: emily Password: user@1234
https://www.youtube.com/watch?v=-U8tL6MxG0Q&list=PLBuSeip6M6GlakHJOOi_z0i0SwBIGQu4i&index=3About the features, please see all here: https://themeforest.net/item/streamvid-streaming-video-wordpress-theme/46440024 . The detailed features are introduced here. If some features are not as you want, it means it needs customization.
Regards, the JWSThemes team
it would be nice if you could provide demo to dashboard(but users cant make any changed, add plugins etc) only check how the theme works and import process, as i mentioned before i could only see how to import movies, not tv shows episodes and seasons, and also cast and network is manual ig
Hi,
We do not provide demo with highest privilege, it may cause live site disturbance. Because if you do importing and testing. It will affect live site.
Regards, the JWSThemes team
for tv shows do you plan too add a scheduler to each channel, where shows can be displayed via time slots 4-4:30, 4:30-6pm, etc
Hi,
Thank you for you feedback. Do you have some demo or similar website? I will check it.
Regards, the JWSThemes team
Hi,
Thank you for your feedback. I will note it.
Regards, the JWSthemes team
Hello, I plan to stream videos/movies/series, is it possible to display news on the start page? News without videos just articles? Do you have a screenshot where I can see how this news is displayed? I would like to have it similar to this: https://prnt.sc/Rz63fgBOM64m And what does the article look like: https://prnt.sc/PpRZoRTEluYa
Hi,
This is a matter of customizing the UI to suit your business. You can add sections to an existing page and customize it. It depends on your requirements, if you are not a developer. you should hire a developer or team. Tey will customize it for you.
Regards, the JWSthemes team
I’m trying to put the first 10 episodes for free and it’s not working Require Membership doesn’t display in episodes I want to put the rest of the episodes for paying members
no response
Hi,
Please open the ticket and send your trouble to us (include some screenshots of your troubles)
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hello,
Pre-sale Questions:
1) To add youtube videos using your theme, do I need Youtube API? How does your theme import videos?
2) Does your theme automatically import Youtube thumbnails?
3) Do you have documentation avaialable that I can read before purchasing your theme?
4) Can users submit their own content (Youtube video) through a frontend interface without the need to access admin area?
5) I see in the demo a language toggle (top right menu” EN/JP/FR) but it does not work. Do you provide a feature to have a bilingual site? Do I need need an extra plugin or add-on for that?
Thanks in advance,
- GM
Hi guymc,
Thank you for interesting. You can use embed iframe from Youtube. The Stream have just optimized import function. You can view description of item.
You see in the demo a language toggle (top right menu” EN/JP/FR) but it does not work. It’s a section for Widget language, that mean, user can add Widget language to that section. Regarding the language translation issue, all buyers should do it themselves.
For other issues, please refer directly to the item. All demos are built with pre-selected features. Buyers can use and customize them for their own purposes.
Regards, the JWSthemes team
Hello, When I select Videos Single Ver 2, the video on the page cannot be loaded. Below you can see the address and a photo of the error section. Can you fix this please.
image : https://ibb.co/q5ttXXS
or you can try this one : https://streamvid.gavencreative.com/movie/john-wick-4/?version=v2
Hi,
We checked on Streamvid theme load found no errors, may be the internet is slow to load js file, let me add condition and update later.
Regards, the JWSThemes team
At first I thought the same as you. But there is a serious problem especially when opening from a mobile phone. When I look at it from the web, it is the same. If it gives this error because the Js file is not loaded, there may be a serious problem because no matter where you call it, those files (v2) do not work. Of course, if they are not in your cache file
Hi,
Thank you for your feedback. Let us check your feedback and add more condition. This case noted.
Regards, the JWSThemes team
Hi,
Please deactivate and delete jws streamvid plugin. Then install require jws streamvid plugin again. We fixed it. You can check again.
Regards, the JWSThemes team
Thank you so much.
Good morning!
I am building a news portal based on blocks, a customized template with the soledad theme.
I need to combine this theme with the news blocks of the soledad theme to be able to build a news portal with a streaming service.
I would like to know if you have a customization service.
For example, if I build a soledad news portal template, you can take the style of the news portal and include it in a customization so that I can have a news service and live streaming, podcast programs, VOD
Hi,
If you build a soledad news portal template and take the style of the news portal and include it in a customization. You can send a detail requirement with typograpy, color... of your new portal.Customize service: https://jwsuperthemes.com/our-services/
We will review and let you know a price. Because this is customize service.
Regards, the JWSThemes team
Hi again Please before I make a purchase, is your theme compatible with Ultimate Membership pro?
Hi,
StreamVid intergrated with Paid Memberships Pro plugin and tested carefully. Buyer can use a new membership plugin. We recommend using Paid Memberships Pro. If you want to use Ultimate Membership Pro, you can find a theme that integrates and has a demo for Ultimate Membership Pro, which will make your setup process easier.
Of course, StreamVid is compatible with all plugins, including Ultimate Membership Pro.
Finally, all features on StreamVid are integrated and thoroughly tested. If you want to install new plugins, you have to do it yourself and here is the customize code.
Regards, the JWSThemes team
Hello, Noted.
Where i can find new version of TMDB importer?
Hi,
Please uninstall jws streamvid plugin and install new version 3.7 again.
If you have activated the purchase code, there will be an update notification in the plugin, click to update, no need to delete and reinstall. Then clear browser cache to be sure.
Regards, the JWSThemes team
Hello. When we write the M3U8 link in the Main Video section, it works. But when you write it in the first or second section in the sources section, it only downloads. The video cannot be played.
Hi,
Please share your trouble. You can make a video record via Awesome Screen Record. We will check and let you know. Many clients used M3U8 link, bunny.net.. All is good.
We also see your support expired. Can you please let us know your version of theme?
We recommend that in this case you renew support and open a ticket to our support, sending your login information and error details. We will assist you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
Hello again
Site address = https://demo.s-art.site/ (site address established only for demo)
Downloaded the latest version zip file and installed from scratch. Changed the links in Main video and Sources section of John Wick 4 movie. The link added in the Main Video section works using m3u8 address. But the same m3u8 address in the link in the Sources section is downloaded. so video play does not work. images of the settings are attached.
https://ibb.co/5kf4rwS https://ibb.co/x8mV6ybHi,
If you downloaded the latest version zip file and installed from scratch. It should work. We can’t check and test via a screenshots. This is problem of m3u8.
We recommend that in this case you renew support and open a ticket to our support, sending your login information and error details. We will assist you.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, the JWSThemes team
I don’t quite understand? I also gave you the address of the site. and if m3u8 works in one link and not in the other link, do you think it is due to the m3u8 file? Do you think this makes sense?
Let me rewrite the site address, https://demo.s-art.site/movie/john-wick-4/
Here you can see if it works or not.
In addition, is it really normal that it works in the Main video but not in the Sources section?
attached is the link to the m3u8 file attached to both links. https://demo.s-art.site/stuff/master.m3u8By the way, it’s not just about my site. It’s about other clients, too.
Hi,
We will check and let you know this case.
Regards, the JWSThemes team
Hi,
Please uninstall jws streamvid plugin and install new version 3.7 again.
If you have activated the purchase code, there will be an update notification in the plugin, click to update, no need to delete and reinstall. Then clear browser cache to be sure.
If you still get same trouble. Please share more video of your testing.
After testing. Please confirm and let me know if it works.
Regards, the JWSThemes team
and I am sorry to say that the changes you have made in safari browser do not work. and firefox too.
Hi,
We checked your link. Here: https://prnt.sc/4ttf2ZIIZYFd
We noticed you haven’t added the url
Please send admin login via contact form here: https://themeforest.net/user/jwsthemes#contact
We will check and let you know.
Safari and FireFox works: https://streamvid.jwsuperthemes.com/movie/john-wick-4/
Please check our live site as a reference.
Regards, the JWSThemes team
Hi,
https://viloud.tv/hls-stream-tester/ Please use this HLS stream tester for testing. Your m3u8 url has been checked and the web test is also faulty. Result: https://prnt.sc/kn3ngbVqRGh4Your support has expired. It is difficult to support you with just images and request an update as soon as possible.
In this case, you should renew support and receive dedicated support from our team.
Regards, the JWSThemes team
I sent you the username and password.
And here’s the interesting part; If the m3u8 file is faulty, how come it works in the movies section but not in other parts ?
+ you keep saying that your support rights are expired. Which is true.
But the correspondence we have had so far is nothing personal. We are talking about the errors of the system. First you say that it works if you install it from scratch, then you say that you update it.
If it’s a personal issue, I will count the help package for sure.
Hi,
Probelm resolved. It can helpul for another buyer. So, I show answer here:
You add the url here, it should be the main video.
Here: https://prnt.sc/_c9QH78mOIS2
and here are other video sources.
Here: https://prnt.sc/pAnY3HA1OkLw
Must add the main video field first.
Regards, the JWSThemes team
The team solved all the problems with care. Thank you very much.
Hi,
We don’t incorporate it in the future. You can add more for your customize code.
Regards, the JWSThemes team
Do you have projects for bunney net?
Hi,
Yes, we have many clients – used bunny.net
Regards, the JWSThemes team
