Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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URGENT UPDATE!

One of the latest theme updates has crashed our website altogether specifically the database. We urge you to look into this. Our Dev has specified that the theme was using Mysql up to 100%, and after deactivating the theme, everything worked fine.

Please advise.

Thank you

Update: We see alot of error similar to this:

2024-08-27T01:34:00+00:00 Critical Uncaught Error: Call to undefined function flatsome_option() in /var/www/gg/wp-content/themes/flatsome/woocommerce/global/breadcrumb.php:36 Additional context { “error”: { “type”: 1, “file”: ”/var/www/gg/wp-content/themes/flatsome/woocommerce/global/breadcrumb.php”, “line”: 36 }, “backtrace”: [ ””, ”#0 /var/www/gg/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()”, ”#1 /var/www/gg/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2383): wc_get_template(‘global/breadcru…’, Array)”, ”#2 /var/www/gg/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/Breadcrumbs.php(30): woocommerce_breadcrumb()”, ”#3 /var/www/gg/wp-content/plugins/woocommerce/src/Blocks/BlockTypes/AbstractBlock.php(98): Automattic\WooCommerce\Blocks\BlockTypes\Breadcrumbs->render(Array, ’’, Object(WP_Block))”, ”#4 /var/www/gg/wp-includes/class-wp-block.php(519): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->render_callback(Array, ’’, Object(WP_Block))”, ”#5 /var/www/gg/wp-includes/class-wp-block.php(499): WP_Block->render()”, ”#6 /var/www/gg/wp-includes/blocks.php(2061): WP_Block->render()”, ”#7 /var/www/gg/wp-includes/blocks.php(2113): render_block(Array)”, ”#8 /var/www/gg/wp-includes/block-template.php(263): do_blocks(’<!—wp:templat…’)”, ”#9 /var/www/gg/wp-includes/template-canvas.php(12): get_the_block_template_html()”, ”#10 /var/www/gg/wp-includes/template-loader.php(106): include(’/var/www/gg/wp-...’)”, ”#11 /var/www/gg/wp-blog-header.php(19): require_once(’/var/www/gg/wp-...’)”, ”#12 /var/www/gg/index.php(17): require(’/var/www/gg/wp-...’)”, ”#13 {main}”, “thrown” ]

It looks like there are missing theme files. Please download the latest version of the theme and upload the files manually via FTP or the file manager of the hosting control panel.

How can i add custom social icon in follow social icons?sample: rumble

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

I already asked how I can translate this text: “Add %s to cart and get free shipping!” I changed the text in the PO file (de_DE). There is no change in the frontend. Can I change the text in another file? Thank you for your efforts.

Could you submit a support ticket here?

Thanks, it works now!

How can I change the rel=nofollow to rel=me from the social icons?

Could you try the snippet below?

add_filter( 'flatsome_follow_links', function ( $follow_links, $args ) {
    foreach ( $follow_links as $network => $data ) {
        if ( isset( $follow_links[$network]['atts']['rel'] ) ) {
            $follow_links[$network]['atts']['rel'] = 'me';
        }
    }
    return $follow_links;
}, 10, 2 );

Thanks a lot, your support is awesome. I tried your snippet from your documentation without success. But this snippet works :-)

“Updating failed The theme is at the latest version…”...... We are not longer able to update this product. Since you change the theme update model to use Envato Market plugin, we cannot longer update the product when new updates are released. We get this error with all our Flatsome installs “Updating failed The theme is at the latest version…” . They all have Single Item Tokens connected properly with no errors. We have to update the themes manually and this is not ideal as it is very time consuming and as mentioned before, we have many customers using the Falsome theme.

Could you submit a support ticket here?

We are currently having an issue with our flatsome site and stripe taking to long to process payments. (30-35 seconds) Is there any known issues with using stripe and flatsome? Also does flatsome recommended a specific credit card processor that works best with the theme? Any help would be greatly appreciated, Thanks!

We haven’t received such a complaint so far. If you’re using an official WooCommerce extension, you shouldn’t experience any issues with Flatsome either.

Hello, Editing pages with UX editor (Home page for example) is overriding the translated page content.

Any solution for this?

Could you submit a support ticket here?

Hi. If I am planning to build e-commerce website and I will sell products on it and get money from it, is it okay to buy the regular license or should I get the extended license. And what is the difference between both licenses?

If you only plan to sell products online, a Regular License is sufficient.

The two license types, Regular and Extended, are created and controlled by Envato Market. For a WordPress theme like Flatsome, a Regular License is suitable 99% of the time.

Envato does not offer a multi-usage license, meaning both license types are limited to a single end product. For building either a corporate/personal website or an e-commerce/multi-vendor site, a Regular License will suffice.

However, for a SAAS (software as a service) project for instance, where the software—coded by you or a developer—integrates Flatsome (in whole or in part) and customers pay to use that part, an Extended License is required.

Please check the links below for further information.

https://themeforest.net/licenses/terms/regular https://themeforest.net/licenses/terms/extended https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License

I’m not sure why this is still active because you have not implemented any of these “Vote-Ups” in years: New feedback this week for UX Themes? All I have seen are minimal updates not based on any of the feedback from that forum.

As you can appreciate, we can’t add every feature request to the theme. Our developers only select and add features from those that receive high votes. Many of the requests there are related to WordPress and WooCommerce rather than the theme. These are eliminated even if they have received high votes.

Hi ticket open June 26 2024 #177279. You asked at least 5 time password in order to connect to my staging website. I have not received any answer. You mentioned on June 28

“I have escalated the issue to our team for review. We will get back to you as soon as we get an update in regards to this.”

I have heard from you since that time.

I would appreciate to have an answer.

The issue causing the problem on your site should have been resolved in v3.19.5. Could you please update your theme, clear all cache, and then check the problem again?

There is still an issue with the overlapping text box as you can see here

https://www.loom.com/share/1a40d81fde0b48a0b1042bc55acc66de?sid=011b7360-13c7-4926-bd57-4ebb589d16f6

We’ve replied to your ticket. Please check your inbox.

Hello I have a page with 4 separated image galleries.

When i am viewing the images on lightbox, it jumps from one gallery to other. It doesnt’ repeat only the galleri that i am just viewing.

¿How can i solve?

I have solved with option “Use multiple galleries on a page”

Thanks for letting us know you’ve found the solution :)

Where can I translate the text please? Show free shipping: Add %s to cart and get free shipping! pot file, unfortunately without success. Thank you

Thanks! I did that and the translated text is not shown in the frontend.

Is there another way the text can be?

Thanks, it works now!

Hello developer, congratulations on the excellent product.

Please accept some suggestions for future updates.

1 – Add the option to use custom color gradients on buttons and texts.

2 – Option to customize the mobile menu background with an image.

3 – Option to use color gradients in sections

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

Is this theme a scam?

I just bought it and installed it, but the installation procedure does not follow the instructions in the documentation. There is no way to register the theme or to download the demo content.

There doesn’t seem to be any way of getting support other than contacting the author. And when I do contact the author, there is not ticket ID sent out and still no response from the author.

And I just found out that apparently, images are not included in demo content due to “copyright issues”.

Can I get a refund?

Please submit a refund request here and share the refund request-id by submitting a support ticket here. As soon as we receive the request-id, we’ll approve your request.

Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files. After yesterday woocommerce update

Please update Flatsome to v3.19.5.

Thanks

Hi, and thanks again for this great theme, Any idea how to fix the shaking image on parallax 10 in the background section?

Please just post an answer here so others can see it as well, if possible. Thank you.

This can be caused by many reasons. Please submit a support ticket here.

Getting this error. What is the best way to fix this still you update the next theme? flatsome/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0,

Please update Flatsome to v3.19.5.

Hi yes this file is showing outdated when you update the newest version of woocommerce:

flatsome/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0,

Please update Flatsome to v3.19.5.

flatsome/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. Core version is 9.2.0,

Please update Flatsome to v3.19.5.

Is it possible to use variation swatches for manual variations? I mean when you use “add new” attribute inside the product, and separate the values with |

Thanks, best regards

Unfortunately, Flatsome variation swatches doesn’t work with manual variations.

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