84 comments found.
I used the old theme to build the site, for a long time we haven’t updated it, now i want to update but the plugins are not compatible anymore , i tried both the old theme and the new theme, also the theme doesn’t have the kingcomposer , the rev slider is outdated?
Hi, Please generate a support ticket. our agent will solve your issue. Thanks
¿Cuanto es el tiempo de respuesta de un ticket? Llevo esperando respuesta a un problema de la plantillaa. Gracias
Hi, its weekend holiday. you will get response on monday. thanks
Hi! Can we have four across without it rotating on its own? (https://app.screencast.com/oWRAvg0NIya6k) https://wp1.yogsthemes.com/wp/konstructo/ Thanks!
Hi, is there an update? This is a preorder inquiry. Thanks!
Hi, yes but for this you need little bit customization. thanks
When you say we need a little bit customization, is it customization in the Elementor settings or it’s a CSS customization? Thanks!
Hi, some settings in elementor and very little bit setting in code. thanks
Hi! Thanks for your response. Can you please estimate how long it would take to do the customization? Is this feature something that would need to be manually updated every time that there is an update to the theme?
Hi, we have a presale question. Can we use the images used in the demo or do we need to replace it to prevent copyright? Thanks!
Hi, these are roylty free images. you could use theme. thanks
Hi, we have another presale question. Are we able to move the location, email and button to the top bar? Thanks!
yes sure. you could do it.
I have purchased the theme before and we are using it actively.
Recently, when we wanted to edit the page for the updates we wanted to make, the plugins did not work. The pages are all intertwined. We need urgent support. Plugins still not working. I am in a difficult situation with my customer.
Theme options are not working. How can we update the plugin “Theme support” and “King composer” I can’t change my working time anywhere.
I would like a refund please
I make changes in the menu theme options and they are not reflected in the front end. I am going to generate a ticket and it won’t let me, so what?
I have already sent you the mail
Hi, please check your inbox my support agent already replied you with solution. please follow the chat thread at inbox. our agent will solve your all issues. thanks
Is it correct that this theme does not support third level menu options?
Hi, Can you please let me know why your theme is so much slow. there is no web page speed. You are out of the new trend themes. Please provide me solution. Thank you
Live Preview is not working now. Error establishing a database connection. When will the Live Preview be back to normal?
maybe server down. please check it after some time. Thanks
It’s been a few days already.
Error establishing a database connection http://preview.themeforest.net/item/konstructo-construction-and-architecture-wordpress-theme/full_screen_preview/25086835
Hi, sorry my server was down at that time. it was rebooting at that time. please check now? Thanks
no it is not displayed yet
Hi, we are checking and fixing the issue within today. Thanks
Konstructo Theme Options not working. I can’t access the features at the bottom one by one. I can’t do updates. Do you provide emergency support?
Hi, please generate a support ticket. our agent will solve your issue within 24 hours thanks
Hi, I am trying to install demo content but it keeps uploading for too long without the content.
Hi, no need to worry at all. please just generate a support ticket at item support. our agent will solve your issue within 24 hours thanks
Please can you respond to ticket ID: #2950030. I am waiting as I can’t do anything just now. It’s been almost 6hrs.
Hi, your demo is imported. please follow the ticket thread thanks
Hello, I just found out menu dropdown doesnt work on iphone. I tried several phone versions from 8 till 12 pro. I also tried different browsera. On android works fine, are you aware of this issue?
Hi, yes we are working on its update. we will launch soon. thanks
I am not able to change the settings of the theme anymore. Any idea why?
Hi, no need to worry at all. please generate a support ticket at our support forum. our technical agent will help you step by step thanks
Hello friends,
How can I change the button texts in the Blog section (“Read More”, “Share Now”... )? I need to change them to Spanish.
Thank you!
Why this theme the downloaded zip file can’t install to the same wordpress site? It always shows expired? how many website can be install? or how many times? I purchased the theme, and try to re-install the same address, same site, why can’t I install?
Hi, please generate a support ticket at our support system. there our technical agent will guide you step by step. thanks
The theme options is not working
please generate a support ticket at our support forum. their our technical agent will help you step by step. thanks
Hello, I’m trying to install all the required plugins for this theme. This theme requires the following plugin: Theme Support (Required). Where can I find the “Theme Suport” plugin? Thanks!
Hi, The theme support plugin is included inside the theme. the message at top will appear for installation if theme support plugin. as you click on that message link. the theme support plugin will automaticly installed for you. thanks.
