23226 comments found.
i have a issue with acf with filed group . if i create a group called A , dynamic content return null ? how can i solve it thanks
Hello, @Osama1200,
To assist you effectively, we need to review the situation directly on your site. Please contact us through our support system and provide your site’s WP Admin URL and credentials. Our experts will then be able to investigate and help resolve the issue.
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Hello, can I please ask you if the theme supports or works well with Sage Pay? Thank you. 
Hello, @trailblazedd,
Thanks for showing your interest in Porto WordPress
Unfortunately, we haven’t officially tested our theme with the Sage Pay plugin, so we can’t offer specific guidance on it. If you decide to use it, it should work with our theme as long as the plugin is built according to WordPress standards and guidelines. However, please note that you’ll be using it at your own risk.
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Hi Porto, Regarding speed issues, my seo expert comment are regarding template, could you please suggest me which button to edit in wizzard Porto?
https://candleartesoteric.com/speed.JPGI will compress images with 3rd party. thanks, Joaquín
Hello, @Joaquim_,
Please have your SEO expert review our theme documentation on speed here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
This resource contains detailed information and options tailored to your site’s needs. Additionally, you may consider using third-party plugins that better align with your requirements.
Since optimizing SEO and site speed is an ongoing process and not covered under our theme support policy, we recommend that your SEO expert handle these aspects.
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Hi again Porto,
Topic: There is no pagination canonization in the theme.
I have YOAST installed in my wordpress, running your template. YOAST utilizes the built-in WordPress core functions to recognize pagination. Some plugins and theme developers have modified or created their own method of adding pagination. In these cases, the rel=”next” and rel=”prev” DO NOT APPEAR in the pagination pages, so at the end, we have many pages with duplicated content (bassed on SEO).
YOAST indicates that custom code may need to be written by the developer of the template to pass information between our plugin and the plugin or theme creating the pagination. Please could you include this missing code so we fix all the SEO pagination due to missing the proper canonization in our wesite?
Here an example of the URL https://www.candleart.es/en/beeswax-candles-with-herbs/page/6/ If you inspect the code, you wont find any rel=”next” and rel=”prev” tag othe the right canonical which should be https://www.candleart.es/en/beeswax-candles-with-herbs/
Thanks in advance.
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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thanks
Hello, @Joaquim_,
You can turn it OFF from Porto >> Theme Options >> Header >> Language, Currency Switcher as per your requirements.
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i am not able to update theme as it says purchase code is invalid but code is valid and i tested
Hello, @prabhjot2991,
I have reset your purchase code, please re-register your theme again with the same purchase code, and then try to update the theme again.
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Hello, “Porto post grid” is not working properly on homepage and product pages. Right or left navigation buttons are not visible. This happened after using “tools” and “speed optimization wizard”. How can I fix this?
Hello, @schero26,
We have to check the issue on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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The new Colour picker in the latest release of WP Bakery 7.9 doesn’t seem to show when using Porto. Works using WP standard themes such as Twenty Twenty-Four. Will this be sorted soon as it is impossible to set cell / row backgrounds accurately. https://wpbakery.com/blog/wpbakery-7-9-color-picker-ai-copy-most-used-elements/
Hello, @webdesignerz,
Thank you for reaching out. Currently, the plugin on Envato is still at version 7.8, as shown here: https://postimg.cc/w3zqC9vJ. You can check it out on Envato here: https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431.
Once the official update is released on Envato, we will test it with our theme and make it available to you. We appreciate your patience and will keep you updated.
Thank you for your understanding.
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Ok thanks for the update though you might want to be pro-active on this one rather than reactive. BTW, your links go no-where when I click on them.
Hello, @webdesignerz,
Sure, We’ll make sure to be more proactive moving forward.
Please check the links here: https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431
And here: https://postimg.cc/w3zqC9vJ
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Hi, I’m unable to update my WordPress Website due to a connection limit.
Please unblock it so I can update the site.
Hello, @umerseo,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check the issue for you on your site and help you out.
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I cant seem to get wp-bakery enabled in the builder area, header builder any thoughts. Everything is current. It does work in the normal posts/pages/ ets.
Hello, @kharmachanic,
Please navigate to WP Bakery >> Role Manager >> Administrator and set the Post Types as Custom and check YES all the options there, please refer to this screenshot: https://postimg.cc/4YS7L7g7
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yep already had done that.
Hello, @kharmachanic,
You mean you already done that and still the issue persist on your site? if yes, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Dear Porto,
Please, under eyelast “description” the tittle description is repeating again. https://www.candleart.es/description.JPGI see happens in PC and movile. Just for products I have updated recently, after last theme version, this morning.
I have cleaned cache and this is something that is not appearing in my wordpress page product (see snap). Please can you check? For my is a bit disturbing because client see duplication. And also is making a H2 for description.
thanks, Joaquín
for me the eyelasts: description could be without creating H2? Is creating headers that for seo purposes are not beneficial.
thanks, Joaquín
The double description tittle happens in all products, even not updated this morning, confirmed.
Please can you fix it?
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials along with the URL of the product so that our experts will check it for you on your site and help you out.
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I cannot edit headers on the site. Everything is set the way I want it in the template builder but I still can’t see it. I can always edit the footer as I want. Header: https://prnt.sc/XyrT1WZAeItn – error Footer: https://prnt.sc/AEEbFf_jKVfm OK
Since my support period has ended, can you please help me at your convenience? It may be via e-mail.
Hello, @mahmutguzel,
Actually, the header you have used on your site is the pre-built header, not the custom header built with the header builder, please refer to this screenshot: https://pasteboard.co/DyekHAZJREQV.png
If you already created the Custom Header under Porto >> Template Builder >> Header then please navigate to Porto >> Theme Options >> Header >> Header Type and choose the “Header Builder in Porto Template Builder”
And Check back again.
If the issue still persists then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi Porto, I updated to last version, the eyelashes for movile seems does not appear (description, details, comments) for the product layout.
Yes for PC
thanks,
Hello, @Joaquim_,
Could you please share the URL of the page having the issue along with the screenshot explanation of the issue, so that I can have a look into it for you and help you our accordingly.
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Hello Porto, Sorry for the confusion. Maybe is regarding the cache because now is working.
thanks,
Hello, @Joaquim_,
No problem, A suggestion: Always try to check your site by pressing the CTRL+F5, it show the site by removing the cache.
And we are always here to help you. Thanks for contacting us.
Have a nice day.
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This code was already used in another site.
Please i want to reset your purchase codes or desactivate this error i can’t run instalation
Hello, @playmaroc,
I have just checked and your purchase code is already registered on this site: https://arcadefunhub.com/
I can see that on the site, the Porto WordPress theme has already been installed, activated, and is running properly.
Do you want to use the same purchase code on multiple sites?
Please note that one single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well.
So in order to reuse the purchase code, you have to delete the theme from that site completely.
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Good evening,
Could you please tell me how to fix this annoying effect when the section is stretched? When I refresh, it goes from boxed to full width. I want it to be full width immediately without this effect.
Here’s the link: https://www.awesomescreenshot.com/video/30747438?key=a2be6919a1c66bb417df3153e95221afHello, @baspax1989,
What you’re seeing is known as browser rendering. When a page loads, the crawler first reads the HTML, then processes the CSS and JS. The delay you’re experiencing, as shown in your video, is due to the slow speed of your site. To address this, you should either improve your site’s speed or consider using the theme’s Loading Overlay option.
1. Loading Overlay: Theme Options >> General.
2. Site Speed: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
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Hi Porto,
My seo audit send me the document. Some errors seems are due configuration of the template example:
- In Home page (www.candleartesoteric.com), carroussel products bottom “add to cart” is not appearing in PC but for movile is appearing “add to cart”, and it is an url traceable. example: https://candleartesoteric.com/it/rituali-it/?add-to-cart=16918
In the product layout is not like this. Any way I can arrange for webpage? Or code provided?
- URLs (lots) with aplication-Json are created: example: www.candleart.es/wp-json/oembed/1.0/embed?url=https://www.candleart.es/velon-atraccion-amor-y-sexo/
- Any way to remove the pagination for categorie pages?
thanks,
Joaquín
Hello, @Joaquim_,
1. That is because the code of the Add to cart is there and you have hidden it using Custom CSS, please refer to this screenshot: https://pasteboard.co/uSsf7vgY09pW.png and share it with your SEO expert.
2. Those embedded URLs are not from our theme, you can try to disable the third-party plugins on your site, that might be from any plugin, OR you can try to use the YOAST SEO plugin.
3. You only want to remove the pagination from the Categories page, Then you should create a seperate Custom layout for the Category pages.
a. Navigate to Porto >> Template Builder >> Product Archive: https://pasteboard.co/0oqUHCnNxcbs.png
b. Create the new Custom layout for your Product Category pages and remove the "Count Per page" element from that layout: https://pasteboard.co/JUMRE4slic0Q.png
c. Set the layout as per your requirements and publish it.
d. After that navigate to Porto >> Page Layouts >> Product Archive (Shop)
e. Set the condition to display that layout from there: https://pasteboard.co/vXYu1NQg7Ian.png https://pasteboard.co/MA2ammWcgRzi.png https://pasteboard.co/PIUU9iuirIXf.pngRegards, P-THEMES.
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Hi Porto, thanks, Regarding pagination there is something more easy? Looking at my web I see I don’t have the pagination, is strange because in the audit is showed yes.
Example: I understand here is no pagination? https://www.candleart.es/fr/bougies-esoteriques/thanks, Joaquín
Hello, @Joaquim_,
To assist you better, we need to examine the issue directly on your site. Please contact us through our support system and provide your WP Admin URL and credentials. This will allow us to review the situation and offer you the appropriate support.
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HiPorto, Just a question; I have an old ticket regarding this. For categories can be solved like this? Or this is only for products? (problem happens on my webside example: https://candleartesoteric.com/esoteric-candles/)
Dashboard >> Porto >> Theme Options >> WooCommerce >> Product Archive >> From there you can set the products per page and paginations settings as well.
thanks, Joaquín
Hello, @Joaquim_,
Please go to Porto >> Template Builder >> Product Archive and edit the Custom Layout from that section. You can adjust the products per page and pagination settings according to your needs. For reference, see the screenshot below: https://pasteboard.co/LuYTSjlEdyKS.png
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Hello Porto,
Please, About the question number 1 what I want is to remove the buton “add to cart” in the carrousel because is generating URLs duplicated. Could you please tell me how can I remove the div from the product carrousel code? Here is an example of the code I want to remove:
Add to cart Quick Viewthanks, Joaquín
Hello, @Joaquim_,
I have just checked your site now and the add to cart and quick view are already removed from that carousel, please refer to this screenshot: https://ibb.co/NZqvXWq it seems you have the cache issue only.
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Hi Porto, Yes for PC, but for movile is still showing the add to cart
Hello, @Joaquim_,
There are two possible ways to remove it.
1. Using Custom CSS, but that will hide it, not remove it from the code.
2. If you want to remove it from the code as well, then you should have to use the Porto Post Grid instead or Porto Products element: https://ibb.co/wYpQ0x4 and you will have to option in Porto Post Grid to choose the layout for your products which you can create custom under Porto Template Builder >> Post Type.
Please refer to these screenshots: https://ibb.co/rQv9CQ8 & https://ibb.co/RcsrX7k
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ok Porto we will evaluate. For the moment could you provide some code to “hide” by css as mentioned in point 1?
Thanks,
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site now after clearing the browser cache.
.products-slider.products li.product .add-links-wrap{
display:none !important;
}
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Hi Porto, the solution 2. Porto Post Grid; is not solving the problem for me because I want to place products by ID. And it is not appearing the place for placing the ID’s.
thanks,
Hello, @Joaquim_,
You can choose “Order By as ID”, please refer to this screenshot: https://pasteboard.co/hqNkwNQaaczA.png
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I understand the products are not “running” ? Or is possible with movement? thanks
Hello, @Joaquim_,
Do you mean you want those products to move like a slider?
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hello, I’m trying to install a demo theme in WordPress, but after the update, some functionalities don’t work, or there are other issues. What could be the problem? I’ve tried using both WPBakery and Elementor, but nothing seems to work. Every time I install a demo theme, I encounter different errors, functionalities in the design don’t work, and I face various other issues. Can you help me understand what’s going wrong? Send you screenshot https://prnt.sc/4BNqYv887tL3
Hello, @ninaxanderuk,
First, please be aware that using multiple page builders simultaneously on the same site can cause conflicts. We recommend using only one page builder at a time per site.
From the screenshot you provided, it looks like you’re encountering an SSL certificate issue. Please follow the instructions in our theme documentation to resolve it: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
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Hello its been 3 days i am unable to find where to change the Home Page Banner. Am i missing something? my site name is https://jhumurscollection.com/
Hello, @MadDyAsiF,
Please edit your page with the Elementor page builder and then edit the Section >> Column >> Inner Section and you will find that image set from there, change it as per your requirements, please refer to this screenshot: https://pasteboard.co/L0uHRiBQHYYF.png
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Trying to update my Porto functionality and it says the theme isn’t registered, when I put in my purchase ID i get an error: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
I have tried to use the support system and when I put in my purchase ID to open a support account nothing happens.
I tried using the form on Porto support to say I cant open an account and was told to use Porto support but I cant because I cant open an account.
Please help.
Hello, @sian14,
I have found and whitelisted your IP, Please try gain now, I am sure you will not face this issue anymore.
And related to your support account, please share the email which you used for the support account, so that I can have a look into it for you.
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thank you so much! Sian@181street.com
Hello, @sian14,
I have looked into the support system and do not found any account linked with this email: https://ibb.co/4mjxGxB please double check it, OR try to create the new account with this email again.
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Hello, How can I remove the lines between my menu headings in the header? By modifying the options, it doesn’t change anything. I use Header Builder with WP Bakery. my website : www.estragon.be. Thanks
Hello, @DamienGillet,
That line is actually because of the margin, please check/find and remove that margin-right and set it as 0 and it should resolve your issue.
You can check the margin under Porto >> Theme Options >> Menu >> Menu Styling.
OR You can check the margin under Porto >> Template Builder >> Header >> By editing the Custom header and then edit the Menu element in it.
OR you can use the below given CSS code to resolve your issue as well, you can paste the code in Theme Options >> Skin >> Custom CSS.
#header .main-menu>li.menu-item {
margin-right: 0 !important;
}
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Thanks for your response but the problem is still there. The 3 options doesn’t resolve the issue. Anything else ?
Hello, @DamienGillet,
But that CSS has already been tested on your site: https://pasteboard.co/Mx0VKQPa8u5Y.png
Well no need to worry, if it’s not working for you, then we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello, Ok. How can I make the background of the mini cart transparent? In the same color as the header (green)? I don’t want this white background. Changing the theme options doesn’t help. Thanks in advance.
Hello, @DamienGillet,
If after changing the color from Theme Options, it’s not reflecting then it might be the cache issue.
Let me try to explain it to you, when you save any changes from theme options, it rewrites those changes to the porto-styles folder files which are responsible for the site CSS to work. So sometimes because of file permission issues, sometimes server cache issues, sometimes site cache plugins issues, sometimes because of any server restriction issues, occasionally third party plugin confliction issues, that could be any reason from the above ones, the files under porto-styles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options so that it will create the same new folder with same files again at the same place but with latest changes from the theme options.
Hope this makes sense now and is clear enough.
OR you can solve your issue, using Custom CSS as well listed below:
#mini-cart {
background: transparent !important;
}
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Thank you for your explanation. Where is the “Porto-style” folder located so I can delete it? Thanks in advance.
Hello, @DamienGillet,
It is located under the wp-content/uploads
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Hello, I deleted the folder. Now all the links on my site are underlined. How can I remove the underline from the links?
Hello, @DamienGillet,
Please go to Porto >> Theme Options and click the “Save Changes” button. Afterward, clear your browser cache and check your site again. If the issue persists, contact us through our support system. Provide your site’s WP Admin URL and credentials so our experts can investigate and assist you directly.
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The woocommerce settings in theme option became unfunctional. What ever setting save it is not implied at front page. Loading post type builder returns json errors loadin the blocks. ( I start developing the site nowdays even I purchaced it a year ago.). Third one the filters disappear from sidebar after showing to be loaded.
Finally I disabled the templates for the woocomerce from the block builder and now works. But the issue with filters remain. in fact json problems also remain even i am not goind to use builder
Hello, @projectmano,
To assist you effectively, we need to review the situation on your site. Please contact us through our support system and provide your WordPress Admin URL and credentials, as well as your cPanel URL and login details. Our experts will then examine the issue and offer the appropriate support.
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