23226 comments found.
i have that problem in act when i retrieve text in title in porto info box
Warning: Undefined variable $date_format in *wp-content/plugins/porto-functionality/shortcodes/templates/porto_info_box.php on line 361
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Hello, @Osama1200,
Could you please contact us via our support system with your site WP Admin URL and Credentials on which the issue persists so that our experts can directly check the issue for you on your site and help you out?
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Hi I dropped you a line a couple of weeks ago about the new feature in WPBakery not working within Porto. The colour picker is now very difficult to use. Is this something you are going to address now?
https://postimg.cc/gallery/q7fvL90Hello, @webdesignerz,
Could you please contact us via our support system with your site WP Admin URL and Credentials on which the issue persist so that our experts will directly check the issue for you on your site and help you out.
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Hi Porto, Just for asking, is not appearing the Add to cart button here: in the categories: https://www.candleart.es/velas-ritualizadas/
I have other webpage that yes, appears with Porto.
thanks,
Hello, @Joaquim_,
That is because you have set the button as display: none; so you have to find and remove that code from your site and it will resolve your issue, that code might be in the category or in Custom CSS section, please refer to these screenshots: https://postimg.cc/dLMP1KBn https://postimg.cc/Lnzdg0QS
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Hi Porto, Any possibility to not allow the comments people do in my page? majority are spam
Hello, @Joaquim_,
Please navigate to Porto >> Theme Options >> Page and turn OFF the comments from there, please refer to this screenshot: https://pasteboard.co/tt6kxpKFIGFO.png
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Hi Porto, In case I want to activate again the “add to cart button” for product. Can you remember me how?
thanks,
Hello, @Joaquim_,
Could you please share the page URL on which the add to cart button is removed, so that I can check and help you out.
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Hi Porto, Here: https://www.candleart.es/velas-ritualizadas/ In fact happens in all categories. Pls let me know how can be arranged.
thanks,
Hello, @Joaquim_,
Our support system is functioning properly, so it seems the issue may be related to your cache or internet connection. Please try using a proxy.
For your specific issue, we kindly ask that you reach out to us through our support system and provide your site’s WP Admin URL and credentials. This will allow us to investigate the issue and assist you more effectively.
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Hello, i imported shop 10, but its not like looking, like in your site
Hello, @Havor2,
I have just checked your site now at my end and it is looking and working perfectly fine as on our demo site, please refer to this screenshot: https://postimg.cc/xJWV9L0f
And please check back the site again after clearing the browser cache and if still face the issue then please share the screenshot of your issue that how it looks like at your end, so that I can have a look and help you out.
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Hello Support, I have two regular licenses and I need to change all of my domains because I removed both of them and I don’t have acces to my domains. Is it possible to help me on this matter?
Hello, @dana_enayati,
I’ve reviewed both of your domains and confirmed that neither is using the Porto WordPress theme. As a result, I’ve reset the licenses associated with those domains. You can now apply these licenses to your sites. Enjoy using Porto!
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New version Portal cannot load Element Portal Sale Product, porto featured products, porto product category, porto top rated products… in WPBakery Page Builder
Hello, @techglobalvn,
I’ve tested those elements with the latest version on my test site, and everything is working perfectly. It seems the issue is specific to your site. To help resolve this, please contact us through our support system with your site’s WP Admin URL and credentials. This will allow us to investigate the issue directly on your site and provide the necessary assistance.
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Ηi, i want to buy the theme and i have some questions.
1) does the product company logo (brand image) could be entered in the product page?
2) Product loop, with divider line (Box Border With Padding) such as Shop Demo 48, can be the same in the theme Shop Demo 40 (Grocery 2)? Generally can we combine things between the themes?
3) Can i hide the Product Reviews (stars) from the product post?
Sorry for my English. Thank you.
Hello, @georgioss3,
Thank you for your interest in Porto WordPress! 
1. You can definitely add a brand image to the single product page. Porto allows you to create a custom layout using the builder, so you can place elements exactly where you need them.
2. Could you please provide a screenshot of what you’d like to replicate from Shop 48 to Shop 40? This will help me understand your request better and provide specific guidance.
3. Yes, you can easily remove or hide reviews and star ratings according to your needs.
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Yes. this screenshot is from Shop Demo 48. Product category. https://pasteboard.co/8aXgTa5IR74q.png
Can i use it as it is, in the theme: Shop Demo 40 or Shop Demo 2? The same Product Box, (Box with Border and with Padding).
And Generally can we combine features between the themes? Thanks!
Hello, @georgioss3,
Yes absolutely you can, Porto provides the functionality of the Post Type Builder as well, using which you can create and import pre-built styles of the products that will showcase on Shop/Category pages and using Porto Post Grid element, like: https://pasteboard.co/CzYMabCygXbp.png
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Something last. i want to put a Inquiry Form button in some products instead of Add to Cart button. And hide the price. Can i do that? or i must add a plugin? Thank you very much!
Hello, @georgioss3,
To enable Inquiry Form functionality, you’ll need to use a third-party plugin, as this feature is not part of the standard theme or WooCommerce functionality. However, you can hide the “Add to Cart” button and price for specific products based on your needs using the theme’s built-in options.
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Hello, even if I use the submenu in the Shop41 version, it does not appear in the desktop version, only on mobile. He’s trying to open it, but he can’t see it. What is the solution?
Hello, @Coosty7,
I’ve reviewed your site on both desktop and mobile, and the submenu is appearing and functioning correctly in both cases. Please take a look at these screenshots for reference: https://pasteboard.co/eR4IsroAIdz1.png and https://pasteboard.co/ajf5XHKP5Fxg.png.
If you’re still encountering issues, try clearing your browser cache and check your site again.
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How long is “longer time” when installing a demo using the Alternative Import?
My web host has set the PHP max_execution_time at 300. It’s not possible to increase it to 600. First attempt to install a demo (WP-Bakery – Business Consulting 3) failed after 14 hours, second attempt I aborted after 3 hours. Always stuck on “Imported categories”.
Hello, @brynaren,
Sorry to hear that, but the minimum requirements to use the theme are:
max_execution_time 600
memory_limit 128M
max_input_vars 2000
post_max_size 32M
upload_max_filesize 32MWhich already listed in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/ please check it.
If your server does not allow you to change the requirements, then please change the server and increase the values as maximum for the best performance.
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Thanks for the swift reply! Yes, I am aware of the requirements and they are all GO, except PHP max_execution_time (300). But the theme says “Current time limit is OK, but 600 is recommended”.
It also states: “Do not worry if you are unable to update your server configuration due to hosting limit, you can use “Alternative Import” method in Demo Content import page. Which was the method I used. So even with that information there are only two options left, change to a different theme or change web hosting?
Hello, @brynaren,
Ok, if alternative mode is not working for you, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi Porto, I don’ t know what happpen on categories Page now IS not appearing the text seo below products images. Should appear a text at the bottom of all, approx 1000 words Maybe after requesting something regarding H1 has been edited the Page categories by mistake?
Can you have a look please? Example: candleartesoteric.com/esoteric-candles
Done, support arranged. Thanks
Hello, @Joaquim_,
Awesome, thanks for letting me know. If you need any further assistance, just let me know!
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Hi Porto, Can you remember me how to remove the bottom widget horizontal add to cart banner?
https://candleartesoteric.com/esoteric-candles/black-candle-cleaning/I have seen In porto options the button to remove it but now I don’t remember.
thanks,
Hello, @Joaquim_,
Please navigate to Porto >> Theme Options >> WooCommerce >> Single Product and turn OFF the “Sticky add to cart section” from there, please refer to this screenshot: https://pasteboard.co/Pu3XF6OOQWwY.png
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Hi Porto,
I don’t know why is appearing an H2 at the top of my headers in all my pages: Please we need to fix.
https://www.candleart.es/H2%20product.JPG https://www.candleart.es/H2%20Home.JPGthanks, Joaquín
Hello, @Joaquim_,
We have to check it on your site, we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out accordingly.
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hey how to remove header and page pading or marging? when I add a page i get a little 15px margin or padding by default. how to remove this?
Hello, @kieljoseph84,
Could you please provide the screenshot of it along with the page URL so that I can check it and help you out accordingly.
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Hi Porto, Can you remember me where is the button to delete the pagination ? I want all in one page.
example: https://candleartesoteric.com/esoteric-candles/
thanks,
Hello, @Joaquim_,
Please navigate to Porto >> Theme Options >> WooCommerce >> Product Archives and set the pagination style as “Infinite Scroll” https://ibb.co/TLGxgFS
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Hello. I created a single post in the Template Builder, however when I preview it I get this message: “There has been a critical error on this website.” I published the template and get the same message. I did update the Display Conditions. Can I be possibly be missing a configuration somewhere? The other template types I created work fine (block, footer, etc)
Hello, @GeorgiaDrone,
The critical error you’re encountering is typically related to a coding issue. To diagnose this, please enable debug mode on your site. This will make the error visible on the screen when you create the single post template. For further assistance, we recommend contacting us through our support system. Please provide your site’s WP Admin URL and credentials so our experts can investigate and resolve the issue for you.
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I need to show 3 items in grid but it is showing 4, how can i do that?
Hello, @christian68,
Your issue has been solved, please check back to your site now after clearing the browser cache: https://pasteboard.co/oAFhwVPG45En.png
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how did you do that can i know
Hello, @christian68,
I have set it from Porto >> Theme Options >> WooCommerce >> Product Archives as shown in this screenshot: https://ibb.co/0yMtbym
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Hello,
I recently submitted a support request, but I have yet to receive a response. Could you please provide an update on the status of my request or guide me on how I can resolve the issue on my own?
https://pasteboard.co/FrjEZAtmssVY.png Thank you for your assistance.Hello, @samsonsyengo107,
Our support system records shows that you had four support tickets and all are already solved and replied, please refer to this screenshot: https://ibb.co/B4wL7rv Could you please check back again? OR let me know your support ticket number so that I will ask the support team to check that ticket for you immediately?
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i shared my request via p-themes <support+id42254@p-themes.zendesk.com
Hello, @samsonsyengo107,
But our team already replied to your support ticket #42254 please check back the ticket reply again.
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Hello.
Are there po/mo translation files available?
Im particulary interested in Greek and spanish translations.
Best regards
Hello, @minamoto19,
You can use either the Loco Translate plugin or WPML to translate your site. Porto includes a .pot file, which you can easily use to translate your site into any language you need.
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Thanks.
Is Loco Translate plugin generates separate po files for reuse?
Eg. I would like to work in localhost and use the files in production.
Best regards
Hello, @minamoto19,
Yes, absolutely! If you want to translate your site using the Loco Translate plugin, it will create a separate language file for your chosen language. You can then copy and transfer this file to your production site. For more detailed instructions, please refer to the Loco Translate plugin documentation here: https://localise.biz/wordpress/plugin/manual
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hello team porto,for some time I’ve been looking to buy a theme for a web site, and your creations are amazing but y heave a question,in these demo themes I find this thing? https://prnt.sc/owAYdZRk88Ak or it can be added,thanks
Hello, @plumbipentrupescuit,
First of all, thanks for showing your interest in Porto WordPress
Unfortunately, we do not have such functionality in our theme for now, so you should have to try with third party plugin that better suits your requirements, like:
https://wordpress.org/plugins/waitlist-woocommerce/https://wordpress.org/plugins/yith-woocommerce-waiting-list/
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Hello, I am looking to create a website to make an electronic/digital online store, I have been interested in your templates because they are very attractive.
My main question before purchasing thetheme is if I need to pay Elementor Pro to edit the mentioned template, I would also like to know about the other templates of your theme, do they need Elementor Pro or any functionality that I must pay/acquire separately to work with these templates?
If it is the case that it depends on the template, could you tell me where I can consult this information for each template?
Hello, @zineterror404,
First of all, thanks for showing your interest in Porto WordPress
There is no need to purchase the Pro plugin seperately, but the basic version of the plugin that came bundled with the theme is enough to edit/modify all the content of the demos.
Further, you can ask any question here, and after purchasing the theme via our support system.
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