Hello, my support has already expired, so I can’t create a ticket, and I don’t want to renew support. In most cases, I can download the updated theme without paying for additional support. The issue with Elementor is quite critical, so I kindly ask for an update.

Hi,

If you’re experiencing any specific issues, feel free to send us a message through our profile page at https://themeforest.net/user/xpeedstudio. Our support team is here to assist you!

Thanks!

Thank you, I’ve left a message for you through your profile page.

Hi,

We sincerely apologize for the inconvenience caused. Our team is actively investigating the issue with the latest version of Elementor. Thank you for your patience, and we’ll keep you updated on our progress. Feel free to reach out to us at https://xpeedstudio.ticksy.com

Regards

Hi,

Our support team has already responded to your ticket, and your account info and purchase code look good. If you have any more questions, please continue to follow up within that ticket—we’re here and happy to help!

Thanks

Hi,

You’re absolutely right, and I apologize for the confusion—my mistake! The Evenex update is still in progress and hasn’t been released yet. We’re updating all themes one by one according to development priorities, and we’re making steady progress. Thank you for your understanding—stay tuned, we’re on it!

Kind Regards

do you have any timeline?

We’re working hard to complete the task within 2 weeks. Thanks

Also I cannot use elementor and you addons widgets on this site, I cannot see error, but I can send to you elementor info system.

Hi,

Please check if there are any issues with the PHP version. You can try after downgrading the PHP version to 7.4. This comment section is intended for general inquiries, not technical support. Feel free to reach out to us at https://xpeedstudio.ticksy.com/ with the details.

Thanks!

Hi,

This features are not available with the Theme. You will need additional form or membership plugin to achieve this features.

Thanks!

I have a question regarding the licensing policy. I understand that a single license cannot be used on multiple domains simultaneously. However, I need to transfer my license from the current domain to a new one.

I have already opened a ticket regarding this issue. Could you please guide me through the process of deactivating the license on the current domain and activating it on the new one?

3667769

Hi,

Your license status has been updated. Now you can reactivate the license to the new domain. Our support team already replied to your ticket. Please follow those tickets for further assistance.

Thanks!

Hi,

I’m sorry, there is no such kind of feature in the Theme or Eventin plugin.

Thanks

Hello,

You don’t need any additional pro plugins to replicate our demo website. We have already included all the necessary plugins to achieve the same look as the demo website

Regards

Hi,

Thanks for reaching out to us. We have already replied to your ticket. Please follow those ticket for further assistance.

Regards

Thanks for the support!

Hi,

Please note that our theme doesn’t require frequent update. But we update when it’s crucial to WordPress version. Moreover, we update our core plugins that is integrated with the Theme. All kinds of update and supports are available.

Thanks!

Hi,

Yes, it works with the latest version of PHP. We are working on the theme and plugin update migration. You will get the latest version of the ACF Pro with the next theme update. Stay with us.

Thanks

do you have a timeline for the acf pro? also for the problem for speakers – PRIVATE TICKET #3608814

We have already replied to your support ticket. Please follow those ticket for further assistance.

Thanks

Hi,

Yes, the Theme is translatable, so you can use WPML with it.

Regards

Hi,

Our support team already replied to your ticket. Please follow those ticket for further assistance. We appreciate your kind patience and cooperation.

Thanks

Hi,

Yes, you can purchase or sell tickets through Eventin and WooCommerce plugins. Feel free to reach out to us at https://xpeedstudio.ticksy.com/ with the details.

Thanks!

Hi,

Please note that a single license can’t be used on multiple domains simultaneously. You’ll need to deactivate it from the current domain before activating it on the new one.

We didn’t get any email from you. Renew your support subscription, please, and feel free to reach out to us at https://xpeedstudio.ticksy.com/ with your purchase information.

Thanks!

Hi, it’s actually the same domain that I am trying to activate it on. But I deleted the previous installation before deactivating, so now when I try to activate I get an error message.

I don’t really want to pay to renew my support, I would just like you to reset the license so that I can start over.

Thanks

Hi,

This comment section is intended for general inquiries, not technical support. License issue is the part of this technical support. To access your license, we need your purchase information. Please email us at support@xpeedstudio.com with the necessary details.

Thanks

update: solved form themes/evenex/components/editor/elementor/widgets/speaker/speaker.php edit number max 100 with other values

$this->add_control( ‘speaker__posts_num’, [ ‘label’ => esc_html__( ‘Posts Count’, ‘evenex’ ), ‘type’ => Controls_Manager::NUMBER, ‘min’ => 1, ‘max’ => 100, ‘default’ => 6, ]

Hi,

I appreciate your time and effort to resolve the issue. If you need further assistance feel free to reach out to us at https://xpeedstudio.ticksy.com/.

Thanks!

Hi,

Theme required plugins will be updated automatically with our next Theme update. We’re concerned about that. I appreciate your patience and stay with us.

Thanks

Thank you for the answer. Due to security I’d like to update this plugin as soon as possible. Current version is 6.0.3 but the new version is 6.2.4. So my system is always showing this critical security breach.

Hi,

We understand your concern. When we release updates, we make sure it doesn’t cause issues for our current customers globally. We’re on it and will have the update out soon.

Thanks

how to change the license to a new wordpress address. I made a mistake in the installation and I have deleted it

All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/

Thanks!

Sorry. I was able to update the theme by clicking on Appearance, choose the theme, then click Customize, and found the section to reactivate the license. Thanks

Hi,

Glad to know that you found the option and reactivate the theme license.

Thanks !