8688 comments found.
Hi, I created a support ticket for a technical help a few days ago but I haven’t received any response with solution! Could you please help me out? Thanks
Hello,
Thank you for reaching out and for your patience. I wanted to let you know that weekends are non-working days for our support team, which may have caused the delay in responding to your ticket.
Anyway, I’ve forwarded your request to the team, and we’ll address it as soon as possible. We truly appreciate your understanding and are here to help.
Thanks again for your patience!
Best regards
I bought this theme from you. it says that there are many features such as language reporting zoom, but when I install the theme, it says that you need to buy the pro package for these plugins. also can’t we use the credit card for the payment system? however, if wpml will be used for other languages, ewpml wants an additional fee for it. can you help me with this issue?
Hello there,
Thank you for reaching out and for choosing our theme. I understand your concerns, and I’m here to help clarify things for you.
The theme you purchased includes both the MasterStudy LMS Free and Pro plugins, which are responsible for the core functionality of the MasterStudy LMS system. However, some advanced features (add-ons) are part of the MasterStudy Pro Plus plugin.
If you’re interested in accessing these additional features, you can learn more about the Pro Plus plugin and its benefits by visiting this page: MasterStudy LMS Pro Plus Plugin You can purchase the Pro Plus plugin from that link and then install it on your website, replacing the Pro plugin. This will unlock many advantages, including future new addons that will be added to the Pro Plus plugin.
Regarding the payment system, currently, credit card payments can be processed using supported gateways through WooCommerce or other WooCommerce compatible plugins.
As for WPML, it’s true that it requires an additional fee to use for managing multiple languages. Unfortunately, this is a third-party service, and their pricing policies are beyond our control.
Please let me know if there’s anything else I can assist you with!
Best regards
yes its activated, thankyou
You are more than welcome. Please do not forget to give us 5-star on https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews
Is your Reports and Analytics System for Q2 has been released in your Sept 3 2024 update?
Hello,
Thank you for reaching out!
As a MasterStudy theme user with both
- MasterStudy LMS Free
- MasterStudy LMS Pro
plugins installed, you already have access to many features. But if you’re interested in more advanced analytics, this feature is available in the separate
- MasterStudy LMS Pro PLUS plugin
You can purchase it here: MasterStudy LMS Pro PLUS.
Best regards
Do you have a feature where GROUPS can be assigned with specific courses and that we can also see the student’s progress of that group?
Hello!
Yes, MasterStudy LMS offers a Group Courses feature that allows you to assign specific courses to groups and monitor the progress of students within those groups.
For detailed information on how to use this feature, you can check out our documentation here: Group Courses Documentation.
To activate the Group Courses feature, simply go to STM LMS > LMS Settings > Addons, find the Group Courses Addon, and enable it.
If you have any more questions or need further help, please don’t hesitate to reach out!
Best regards
I want to purchase the mobile app but it’s too expensive. Do you offer discounts for users who purchased the theme already. Thank you.
Hello!
Thank you for your interest in the mobile app. While we currently don’t have discounts available for users who have already purchased the theme, we appreciate your support and are always here to assist with any questions or needs you may have.
If you have any other questions or need further assistance, please feel free to reach out!
Best regards
I can’t install the template I get a message that the Masterstudy purchase code is in use even though I no longer have these domains
Staging domain: options-all-star.com Live domain: seasonbot.com
Is it possible to reset the user code?
Hello,
Thank you for reaching out. We’ve reset your purchase code, so you can now use it on your new domain.
If you encounter any further issues or need additional assistance, please feel free to let me know. I’m here to help!
Best regards
Still im waiting for your reply
Hello, I apologize for the delay. Please let us know your old domain so that we can check and deactivate your license there. Once that’s done, you’ll be able to activate it on your new domain.
How can a teacher create a live broadcast lesson using Zoom, but by specifying specific days and at recurring times?
Example: The live broadcast of the lesson starts at 05:00 PM every Monday, Wednesday and Friday
I know that this is not available on the live broadcast lesson entry page..
But is there a specific setting or feature that can be activated in order to get something like this
Hello
Thank you for the request. I think you can achieve this by using the eRoom plugin. With eRoom, you can easily schedule and sell recurring Zoom meetings, which should fit your needs perfectly.
Please take a look at the eRoom plugin >> https://docs.stylemixthemes.com/eroom/eroom-pro/eroom-recurring-meetings-addon , and if you need any further assistance or have more questions, don’t hesitate to ask. I’m here to help!
Best regards
Hello StylemixThemes Support,
Just need to specify some issues that I have observed.
1. I have your theme installed; how do I enable the cart icon on the home screen using Woocommerce? I am using the Classic LMS 2 demo import. There is no option in theme settings to enable cart icon on homepage screen. Elementor does not let the icon option show on the home screen.
2. Menu tabs are also not visible properly when you enable Header Style Option—Online Courses in Classic LMS 2 demo import
3. The event create option cannot be found from the front-end tutor dashboard; there is no option to create an event; we cannot give WordPress admin console access to tutors.
4. We are also getting Woocommerce Your theme (Master Study Child) contains outdated copies of some WooCommerce template files
5. Also when I enable preloader, theme seems very slow to load and when disable preloader then theme shows white background and then loads the page which seems very unprofessional.
Please check; this issue seems not specific to my case; it is in the theme, which you can correct in your next update.
Look forward to your response. Thanks.
Hello,
Thank you so much for reaching out and sharing your observations. I’m here to help with your queries:
- Displaying the WooCommerce Cart Icon: To enable the cart icon on the home screen, please make sure the WooCommerce plugin is installed and set up. You can then display the cart on the Top Bar by enabling the WooCommerce Cart option. For detailed instructions, please refer to this guide.
- Menu Tabs Visibility: Kindly be aware that menu tabs are displayed correctly on our end. Could you please provide more details about the issue you’re facing? This will help us understand and address the problem more effectively.
- Event Creation Option: We appreciate your suggestion regarding the front-end tutor dashboard. We will certainly consider this for future updates. Thank you for bringing it to our attention!
- WooCommerce Template Warnings: The warnings about outdated WooCommerce template files are a common occurrence and do not impact the functionality of your website. These warnings appear when WooCommerce updates its templates, which can happen frequently. Rest assured, our team will include updated templates in future theme releases.
- Preloader and Loading Speed: The MasterStudy theme offers a wide range of features and functionalities, which can require more resources compared to simpler themes. To improve loading times, you might find it helpful to refer to our performance tips. Additionally, our developers recommend using caching plugins like Autoptimize, WP Super Cache, and the advanced-cache.php module.
We truly value your feedback and are always looking to enhance our theme. If you have any specific suggestions or insights about how we could improve performance, please feel free to share them. Your input is incredibly valuable to us.
Thank you for your patience and understanding as we continue to work on optimizing the theme. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Warm regards
Thanks for the Detailed Response.
Your Response —> Menu Tabs Visibility: Kindly be aware that menu tabs are displayed correctly on our end. Could you please provide more details about the issue you’re facing? This will help us understand and address the problem more effectively.
My Response —> Menu tabs are also not visible properly when you enable Header Style Option—Online Courses in Classic LMS 2 demo import in Masterstudy Pro theme. Please test it by changing Header style option to Online course header in theme settings.
Sharing the —>> snipboard.io/IJ9216.jpg
Your Response ->Displaying the WooCommerce Cart Icon: To enable the cart icon on the home screen, please make sure the WooCommerce plugin is installed and set up. You can then display the cart on the Top Bar by enabling the WooCommerce Cart option. For detailed instructions, please refer to this guide.
My Response —> You have shared the wrong link it’s of Consulting Theme Documentation, I am talking about Masterstudy, I need same option to enable cart icon option in Masterstudy theme settings which is missing in Classic LMS 2 demo import in Masterstudy Pro theme. Woocomerce is installed and all the settings are correct. You need to add similar option like consulting theme woocommerce cart enable
Thanks
Hello
Thank you for your response.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
Hello StylemixThemes___Support,
Thanks for offering the help.
1. This issue is not specific to my case; the Woocommerce Cart icon enable option is missing from Masterstudy Pro theme settings.
2. Menu Tabs CSS Style issue persists in theme when we are using Header Style Option—”Online Courses” in “Classic LMS 2” demo import in Masterstudy theme.
You can check from your end; this will be the issue, or else send me a screenshot of Masterstudy theme pro settings where the WooCommerce cart enable option is visible.
because I have even re-uploaded the theme files and still issue persist.Thanks
Thank you for your clarification, and I apologize for any confusion.
Regarding the header issue, I’ve checked it, and here are the relevant details:
- Header settings: View settings screenshot
- How the header appears on the frontend: View frontend screenshot
If I’ve missed anything, please let me know. Also, ensure that the background and font color options are set correctly.
As for the WooCommerce Cart icon, I’d like to clarify that the theme doesn’t include an option to add the Cart icon to the header by default. However, you can create your own header using Elementor Header & Footer Blocks. You can find more information in this manual: Elementor Header & Footer Documentation.
Thank you again for your understanding!
why am I being asked to update the theme when I have just downloaded the latest version from my account? Here is the message: Please update MasterStudy Theme! The current version of MasterStudy LMS is not compatible with old versions of MasterStudy Theme, some functionality may not work correctly or may stop working completely.
Hello,
Thank you for reaching out! It sounds like the theme might not be fully up to date. To ensure everything is compatible, please check the changelog to confirm you have the latest version. The most recent release was on August 29. Here’s the link to the changelog: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog
If everything is up to date and you’re still seeing this message, please let me know, and I’ll be happy to assist further!
Best regards,
Hello there,
Is there a way to make the quiz expire a time after its creation?
Hello,
Thank you for your question! Currently, there’s no option to make a quiz expire after a certain time from its creation. However, you can set a quiz duration, specifying the time limit in minutes, hours, or days (screenshot – https://prnt.sc/efJATwYGzCIK )
If you have any other questions or need further assistance, feel free to reach out!
Best regards,
Im unable to deactivate the theme and activate new domain, also im unable to create ticket.. this is Purchase code related issue support expired how can i reach you? need author for help.
need to add my new domain and activate i unable to deactivate old domain its no more. i am waiting for your reply
Hello there,
Thank you for reaching out. I’m sorry to hear you’re having trouble with deactivating the theme and activating it on a new domain. To assist you further, could you please provide me with more details, including the domain name and your purchase code? This will help us resolve the issue more efficiently. I’m here to help, and I look forward to your reply.
Best regards,
need to add domain: bharathiacademyfortnpsc.com
Hello, I apologize for the delay. Please let us know your old domain so that we can check and deactivate your license there. Once that’s done, you’ll be able to activate it on your new domain.
Staging domain: pvkjs.com Live domain: pvkjsm.com
Above both unused need to remove
Hi,
Thank you for providing the domain details.
We have reset both domains, so you can now use them on a new domain as needed.
If you’re satisfied with our service, we’d greatly appreciate it if you could leave us a 5-star review. Please click this link to open the review page: Leave a Review.
If you need any further assistance, just let us know!
Best regards
Hi, just installed the theme but I cant add or edit Courses?
is it possible to add a course info for registration as In-person classes in an institute.
Hi,
Thank you for your request! Since you have premium support access, I recommend creating a support ticket so our team can assist you directly. Please visit this link and send your request >> https://support.stylemixthemes.com/tickets/new Our support team will check your website and help resolve the issues.
In the meantime, I suggest checking if your system meets the server requirements. You can also try resaving the permalinks—make sure the “Post name” structure is selected. This will update your database and the .htaccess file, which might help resolve the issue.
If you have any other questions, feel free to ask!
Best regards
Hi! I’m using the MasterStudy theme with the plugins I copied below, but the PRO version of the plugin is causing a conflict: the user can’t register. I just had to turn it off and the function started working again. I couldn’t activate the PRO version on the site anymore, and I ended up without its features.
MasterStudy Theme 4.8.69
STM Configurations – 4.6.15
MasterStudy LMS WordPress Plugin – for Online Courses and Education – 3.3.37
MasterStudy LMS – Online Courses, eLearning PRO – 4.4.24
Thanks!
Hi,
Thank you for providing all these details and keeping everything up to date. I appreciate your attention to detail!
Could you please try activating the Pro plugins again? Also, make sure that your permalinks under Settings > Permalinks are set to “Post name.” Even if they’re already set that way, it’s a good idea to re-save the settings, especially after making certain configurations like demo imports or plugin/theme updates. This helps refresh the database records and can prevent any unexpected issues.
If you continue to experience any problems, please don’t hesitate to reach out.
We’re here to help!
Hi, I want member to keep access to courses they started after subscription has ended. I that possible?
Hello
We recommend looking for help in the PMPro plugin forums. One suggested approach is to create a special “Lifetime Access” membership level that grants ongoing access to specific courses. When a member’s subscription ends, you could automatically transfer them to this lifetime access level if they have started certain courses.
Thanks
You are more than welcome. Please do not forget to give us a 5-star on >> https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews
litespeed css file is render blocking according to gtmetrix. /wp-content/litespeed/css/
1.) This plugin is not a cache plugin. It is a plugin to control to web server based HTTP cache. This plugin doesn’t offer any cache function.
2.) Stylesheet is always and almost the only source that blocks rendering. The more css exists the more rendering blocks.
3.) If you see that a LiteSpeed related css blocks rendering this is not a LiteSpeed fault. Primary it is a fault of your theme. LiteSpeed cache plugin doesn’t generate CSS.
What do you think about this?
Hello,
Could you please clarify your request a bit more? It would be really helpful if you could also share some screenshots of the issue you’re experiencing. This will allow me to assist you more effectively.
Thank you!
When converting the WordPress language to Arabic, many problems appear in the formatting of the elements that appear on the pages.. The elements appear to be stuck together and need spaces between them. Does your support provide a special solution to this problem when sending a ticket.. You can see these problems via the following link
https://masterstudy.stylemixthemes.com/rtl-demo/courses/make-your-concept-right-and-beautiful/Hi there,
Thank you for bringing this issue to our attention.
We’ve forwarded the issue to our development team, and they will work on fixing this issue as soon as possible.
If you have any further questions or need additional assistance, please let us know.
Best regards
Masterstudy is really the best educational system I have ever used and tried.. It is really great,, We just need to correct the margin of the elements by reversing it from right to left in most cases.. And in few cases it will be reversed from left to right.. And that’s it everything will be great.. I will buy my second copy of Masterstudy today.. Hoping this problem will be fixed as soon as possible.. Because it is related to the appearance and design and may directly affect the sales of the educational courses.. Please fix this problem very soon
Thank you so much for your kind words about MasterStudy!
We’re thrilled to hear that you find it to be the best educational system you’ve used. Your feedback on the margin adjustments is invaluable, and we understand how important it is for the appearance and design to be perfect.
Rest assured, we’ll prioritize this issue and work on a solution as quickly as possible to ensure it doesn’t impact your sales.
We’re excited that you’ll be purchasing a second copy, and we’re committed to making your experience even better. If you have any more suggestions or need further assistance, please feel free to reach out.
Ok.. I have a question, can technical support help fix the appearance of the page ( from LTR to RTL) when submitting a ticket in this regard?
To ensure that the correct RTL styling is applied, please select the appropriate language, such as Arabic or Hebrew. WordPress will then recognize the RTL language and apply the corresponding style. Make sure you are using the RTL demo for accurate results.
If you encounter any issues, please provide detailed information about the problem in your ticket. Our team will review it, and if the issue is confirmed, we will address it as quickly as possible. In the meantime, we may offer a temporary fix.
Thank you for your understanding, and here’s an overview of how our support workflow generally operates. If you have any further questions or need assistance, feel free to reach out.
Thanks for the great theme. Does this theme support PHP 8.3?
Hello,
Thank you so much for your kind words! Yes, the theme does indeed support PHP 8.3.
If you have any more questions or need further assistance, feel free to reach out.
Best wishes
How do I make a blog post template like this? My template doesn’t change. https://stylemixthemes.com/wp/roadmap-for-cost-calculator-in-q3-2024-recap-and-future-plans/
Hello there,
Thank you for reaching out! The blog post you referenced is actually from the StylemixThemes company website, not from the MasterStudy LMS demo. You can still use the available layout options for blog pages within your chosen demo.
If you’d like to create a post page with a structure similar to the one you mentioned—featuring a title box, sidebar, and post content—you can achieve this by making custom changes using Elementor.
If there’s anything specific I might have missed or if you need further assistance, please don’t hesitate to let me know. I’m here to help!
Best
