23226 comments found.
Salve ho una domanda in merito alla pagina del checkout. https://ibb.co/tp3yfMq Nei dettagli di fattura avrei bisogno che i campi “partita iva” e “codice fiscale” uscissero soltanto quando viene selezionata la voce “FATTURA”. https://ibb.co/55NFkv3 Quando viene invece selezionato “RICEVUTA” non deve uscire nulla. https://ibb.co/ww7gMG4
Hello, @Fuepa,
That feature is a default in WooCommerce and is not influenced by our theme. If you test it with the default WooCommerce theme, like StoreFront, you’ll see the same behavior. To achieve your desired outcome, we recommend reaching out to WooCommerce support for further assistance. Alternatively, you could use a third-party plugin that meets your needs or consider our paid customization services.
Regards, P-THEMES.
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menu header not showing user names when i logged in welcome user i need to fix this issue please
Hello, @pavlyelkomos,
I apologize for the inconvenience, but this feature isn’t currently available in our theme. The header was built with Elementor, and while you can customize the “Account” element to show or hide dropdown menu items, there’s no option to display the logged-in username. If you’d like to suggest this as a feature, please submit your request here: https://www.portotheme.com/forums/topic/feature-request/. Our development team will review it for future updates.
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Hi Porto, In my check out, clients told me the page got stucked in the moment of selecting way of payment or selecting country, Just to try, can you remember me how to disable the increase or decrease for adding products to the cart? + -
https://www.candleart.es/checkout/Or why you thinks can be due.
thanks,
Hello, @Joaquim_,
That issue isn’t related to our theme; it’s actually handled by WooCommerce and any payment gateway plugins you might be using. I recommend testing it with the default WooCommerce theme, like StoreFront, to see if the same behavior occurs. For assistance with the loading delay, please reach out to WooCommerce support.
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thanks Porto, Can you tell me how to deactivate + – in the cart? I mean to increase or delete products in the cart.
thanks,
Hello, @Joaquim_,
Could you please share a screenshot of what you’d like to delete, along with the page URL? This will help me take a closer look and assist you more effectively.
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just to know how to remove it. We will decide in remove it or not
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.woocommerce-checkout .quantity.buttons_added {
display: none !important;
}
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Hi,
We just updated the theme, but we are getting the following error:
Template component has been removed or is not available: header Template item has been removed or is not available: footer Could you help us with resolving this issue? We are using several websites with your theme, and all of them are encountering this error.
Kind regards, Dust
Hello, @webcontent1981,
Please navigate to Porto >> Speed Optimization Wizard >> Other Minify and make sure you have unchecked the “Disable Unused Templates Builders” from there: https://pasteboard.co/3UeGJUvIjedI.png
After that you will find all the templates under Porto >> Template Builder.
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Hi PT-Support2,
I just solved the problem. It had to do with the template folder. Once I removed it it was solved.
Thanks for your feedback.
Kind regards Dust
Hello, @webcontent1981,
Great to hear you found the solution! Removing the template folder makes sense. If you need any more help or run into anything else, just let me know!
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Hello!
I am building a website on WPbakery Page Builder. This is the configuration on desktop: https://ibb.co/YpzwWkp
However I want this block to display on mobile in 2 rows: https://ibb.co/5K9hsb8
Please guide me how to do it. Thanks!
Hello, @alexpeterlong,
Could you let me know which element you’re using for that section on your site? I’d like to test it on my end to assist you better. Also, please share the URL of the page containing that section. Thank you!
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I use the GO Button part: https://ibb.co/k2ZMGMb
https://ibb.co/kgWQJT8Hello, @alexpeterlong,
As shown in your provided screenshot, you have used the 4 columns in a single row and used the button element in each column, and its working fine for you on the desktop version but on mobile version it shows single button in each line and you want two buttons in each row, right?
To solve this you have to use the responsiveness settings of the columns, you have to edit each column and under the column responsiveness settings, choose 6 columns for the mobile resolution as shown in this screenshot: https://pasteboard.co/9jrMkZOOBx8a.png save changes and check back to your site again on mobile version.
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I am looking to migrate from WP Bakery to Elementor for speed reasons. I am using Porto Banner for Home Page banners, if I switch from WP Bakery to Elementor, will my site break? What are the best options available?
Hello, @bponights,
Yes, that’s correct. If you change it directly, the site will break because WP Bakery elements are incompatible with Elementor. You’ll need to start fresh with a new WordPress installation if you want to switch page builders.
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Hey I bought the thrme on 15 Nov 2022, my former project no longer exists, I am now starting a new one and my domain will also be a different one, would it be possible to change the domain for my license?
Hello, @Sascha1982,
I’ve reviewed your site and confirmed that it’s live and functioning. To proceed, you’ll need to completely delete the old site before you can use the new one.
Please note that one license is valid for a single live URL only, as per Envato’s policy. I recommend checking directly with Envato for further clarification.
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I downloaded the demo https://www.portotheme.com/wordpress/porto/blog1/ for my client, but the ‘READ MORE’ button doesn’t direct to the selected post. When I click it, the page refreshes. How can I fix this error?
The error appears on the homepage, where the article ‘How to Make Friends as a Grown-Up’ is located.
Hello, @joelito98575,
Please navigate to Porto >> Template Builder >> Type Builder >> Edit the Post Type 3, from there you can easily edit the Porto Button, change the link as dynamic as shown in this screenshot: https://pasteboard.co/3blRIzY47uWI.png , save changes and check back to your site again after clearing the browser cache.
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Elementor Version 3.6.1 not working with Porto theme. I posted a ticket #46881 and eager to get a response because all work stopped until this issue is resolved.
Hello, @Sheba1,
Thank you for reaching out! Our support team is diligently working on your request, and you can expect a response to your ticket soon. We appreciate your patience and encourage you to stay tuned!
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We cannot do any further work until this elementor with porto is fixed
Hello, @Sheba1,
I checked with the support team regarding your ticket, and they informed me that they have already responded. Please take a look at their reply in your support ticket and respond there if necessary.
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the url your support person shows is icecream.me. That is not my url
Hello, @Sheba1,
I see that our support agent is actively responding to you through your support ticket. Please continue the discussion there to avoid any confusion, and kindly wait for their response. Thank you!
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Everytime I tried and import any of the demos – I get the white screen when I view the homepage and all other pages. It says the demo imported but its BLANK. all the right plugins are installed and activated., please assist asap. these is a fresh new wordpress install. doesnt’ make sense,
Hello, @SarahRKcom,
We need to check the situation on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Product carousel for single product category not working.
Hello. Please, i’m using Full Site Editing with wpbakery and im trying to create a product carousel for a specific category using the PORTO Post Grid widget. But i can’t choose categories.
Can you please help me?
Hello, @lettisofa,
You can easily choose the product categories in Porto Post Grid element, please refer to this screenshot: https://postimg.cc/v17RRmzr
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thanks
You’re Most Welcome!! 
Hello, The gtin code we added to the product is not visible on the product page. How can we fix this?
Hello, @grafimarkt,
How you are adding that code? Could you please explain it a bit more clearly? If possible with some screenshots for my better understanding?
If possible please share the screenshot as well.
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Hi! Is it possible to not make the Team/Member pages clickable to their own profile?
Hello, @ShibcaDesign,
Which member pages clickable you are talking about? Could you please share the page URL along with the screenshot via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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I’ve figured it out I’ve modified the content-member-archive.php file
Hello, @ShibcaDesign,
Sounds good that you figured it out! However, you might be able to achieve the same result without modifying the core file.
If you’re okay with that, enjoy using Porto. If you’d prefer to make changes without altering the core file, please share the information we requested in our last message.
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Hi, I am interested in purchasing the Porto theme. Before I proceed, could you let me know if there is demo-specific documentation available for modifying the theme? For example, if I want to edit the Shop 19 demo, will it be easy to modify each section?
Hello, @cre8ivewavesolutions,
I appreciate your interest in Porto WordPress!
While we don’t have documentation specific to each demo, you can easily customize any demo content on your site to meet your needs using the page builder which you used on your site. Additionally, our support team is available to assist you with any issues at any time.
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Hello, out of nowhere I have a problem with my footer. I had a “wave” shape separator across the entire width of the footer. Now, out of nowhere, an error has occurred; see the photo in the following link: https://ibb.co/4J4Kmxj. How can I fix this? My website is www.dadson.nl
Hello, @dadsonbv,
To address the issue, we’ll need to debug it directly on your site. Please get in touch with us through our support system, providing your site’s WP Admin URL and credentials. Our experts will then investigate the problem and assist you.
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I found out the last Elementor update is the problem. Hopefully you guys can solve the issue.
Hello, @dadsonbv,
Thank you for letting us know. We’ve addressed the compatibility issue with Elementor in our latest theme update. Please review the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs Make sure to update your theme and plugins, then check if the issue is resolved.
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Unfortunately the problem still occurs. This makes it impossible for me to update Elementor. Have you already identified this problem?
Hello, @dadsonbv,
Yes, we have already fixed all the issues in the recent update of the theme, please check the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and update your theme and plugins, then check if the issue is resolved.
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Hello Support Team, I have regular license and I need to change my domain because when I login the manage account, there is only the message “No registered sites”. Please help me on this matter?
Hello, @thanhnhaweb3,
Our records indicate that no site is currently registered under your license. Please attempt to register your theme again using the purchase code you have. If you encounter any issues, contact us through our support system and provide your site’s WP Admin login details. Our experts will investigate the problem and assist you further.
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I active it again but meet this error, please help me. “This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.”
my wp-admin website is; https;//newhomereal.com/wp-admin
Hello, @thanhnhaweb3,
Ok then please do not share the confidential information here and contact us via our support system with your site WP Admin URL and Credentials along with your purchase code so that our experts will check it on your site and help you out.
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Can you assign an independent menu to the Mobile Menu, from the main Desktop one? So Two menus…?
Hello, @79design,
By default Mobile Menu only picks the Main Menu to show on Mobile and this is the default functionality of the Theme.
You can achieve what you want using only a single trick and that is as follow:
1. You have to use the Header Builder Functionality and create 2 Menu’s from Appearance >> Menu, set one as “Main Menu” and the Other as “Secondary Menu”, now you have to use the Secondary Menu to show on Desktop using Header Builder and set Mobile Menu as Main Menu, like this you will have 2 different Menu’s on Desktop and Mobile easily.
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Understood. I also saw the reply to the ticket, which is easier. Applying a bit of CSS that hides the .sub-menu on certain screensizes. That is simpler.
Hello, @79design,
Ok, You can try any method that better suits your requirements, its your own choice, Enjoy using Porto
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Hi! I’m struggling to find where do I access to add for New Members to the Members Team page. Could you please kindly assist?
Currently running Version 7.1.11
Hello, @ShibcaDesign,
You can add the member from WP-Dashboard >> Members and it will appear on the Members screen.
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For some strange reason I can’t seem to see Members within the WP Dashboard menu
I’ve resolved the issue – Member Content Type was Disabled. Just need to re-enable it.
Hello, @ShibcaDesign,
Ok then please navigate to Porto >> Theme Options >> Member and enable the Member post type from there, save changes and you will be able to see the Member within the Dashboard now.
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Hello Team, I have a pre-sale question, we have gone through your demo websites and we interested to purchase the Porto them for my ecommerce store. My question is, Is Porto theme support the multistore plugin. Like www.abc.com it’s my main store and i want to create another store like www.abc.com/us. Is this possible to creating like this using Porto theme.
Hello, @vinodbilagi2023,
Thanks for showing your interest in Porto WordPress
One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well: https://themeforest.net/licenses/standard
And you can use one single license on a multisite as well, we provide this functionality.
And you can use our theme license on 5 different test sites as well, by following the pattern listed in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Further, if you have any other concerns, feel free to write back to us again, we are always here to help you.
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Any action at theme options doesn’t work, fe breadcrumb background color or skin background color.
Hello, @celikyaman,
We need to review the situation on your site, as our tests on our own test site show that everything is working correctly. Please reach out to us through our support system and provide your site’s WP Admin URL and credentials. Our experts will then investigate the issue directly on your site and assist you further.
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I wrote to you via contact us
Hello, @celikyaman,
No not from there, Please write us via our support system here: http://portotheme.com/support or via our support forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
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