236 comments found.
Am I doing something wrong. I can’t get the theme to load properly. I download the zip which includes all documentation e.t.c. and that package fails to load. If I download the wordpress only package, that loads but I would need to rebuild the entire theme as none of the example content is included. Am I doing something wrong?
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello,
This usually means that the wrong file is being uploaded. You should extract pelicula.zip from the file .zip you’ve downloaded from ThemeForest and upload just pelicula.zip to your WordPress installation. For more detailed instructions please check this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, that is great we have it loaded. None of the preset pages are showing up though? We just want to use the Parralex page as a template. We just get a blank homepage saying Hello World.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
For demo import, you can follow steps from this article.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team here and our support agents will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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Thank you. We are still getting a warning ‘Slider with alias Parralax-home not found.
Cheers
Support
Edge Portfolio part of
Qode Interactive
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I bought a template and I have a problem. When I edit an entry in the “PELICULA PORTFOLIO” section, everything on the entry page changes, but the main content remains the default. In the editor, I have written and saved what I want to put in the section, but it doesn’t update on the website.
The second question – how can I change the name of the link in the Pelicula Portfolio so that it isn’t www.yoursite.com/portfolio-item/xxxxxxx but, for example, www.yoursite.com/review/xxxxxxxxxxxxxx?
Hello,
The content of the demo portfolio items is created using Elementor, and you will need to use Elementor in case you want to edit that content. Just enable Elementor for Portfolio in the Elementor >> Settings.
As for the links, please take a look at this article
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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I wrote to support. I haven’t received a response for over 24 hours…
Apologies for the delayed response. Our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I am still waiting for a response; it has been over 24 hours now.
Hello,
Our support is closed during the weekend. Tickets submitted on a Friday will most likely be replied on Monday. Our agents will reply as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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hello, I installed the theme on an older domain which I do not have access to anymore, it is expired years ago. I am trying to create an account and login on your help center without success, can you please contact me to help me? I need to deactivate the licence code to use your theme on my new domain. thank you
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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Terrific! Many thanks!!!
Support
Edge Portfolio part of
Qode Interactive
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Hello, I’m using the Pelicula theme. I want to edit the burger menu to have 3 lines. Where do I edit it?
Hello,
You can find the Icon Source options in Pelicula Core Options >> Side Area.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Gallery sliders in portfolio pages in the Pelicula theme stopped working. Theme, plugins and slider are all up to date. Is this known? Is there a fix? I need my slider galleries back and could not find a way to bring them back.
Hello,
Please try deactivating Qi Addons for Elementor plugin or downgrading it to some previous version. In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hey Guys! Can you help me how can I change the social icon sized all across the site? I found under the widget options the social icons and the size field which is empty! Am I in the right place? thanks!
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Edge Portfolio part of
Qode Interactive
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Hi Team, i purchased the theme three years ago and now its not appearing in my downloads section. Can you please help me on this. thanks
Hello,
Please check if you’ve used some other email for the account from which theme was purchased.
As this is more related to your ThemeForest account, please try contacting Envato Market support here.
Support
Edge Portfolio part of
Qode Interactive
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Hi Support I need to deregister an old domain registered to my license and I can’t find where or how to do that? Can You help me as I’d like to use it on a different domain and the old lisense/theme isnt live at all. thanks Tim
tried on support page but it ida the folllowing:Support for “Pelicula – Video Production and Movie Theme” item has expired.
Think I just found it, sorry about that…
Hello,
We are glad that you’ve managed to resolve this in the meantime.
We will add a link to the article where it is explained how users can deregister their purchase code via our Help Center in case other users find themselves in the similar situation: Deregister Qode Interactive themes via the Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I’m reaching out regarding an issue I’ve encountered with changing my logo on the website. Despite updating the logo from the theme options to reflect my business logo, I’m still seeing the previous logo (the “P”) instead of my new logo on the header.
I’ve tried clearing the cache from my browser and installing cache plugins, but the logo remains unchanged. Could you please provide guidance on resolving this issue?
https://abfilmss.com/Hello,
Please check if the different logo is set in logo options for that individual page. It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
Support
Edge Portfolio part of
Qode Interactive
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Hello there! I’m having an issue with the timeline. When I add dates close to each other (for example 1/12/2005 and 1/10/2005) the dates on the slider appear one on top of the other. I’ve tried changing the minimal distance between dates but still nothing. What could be the problem?
https://drive.google.com/file/d/1BwOGutrODRi8IzMMKy9fn3ovzr2EYtmy/view?usp=sharing
Nevermind! I got it. For anyone else that has the same issue, just make sure you write the date in the right form :\
Hello,
We are glad that you’ve managed to resolve this in the meantime. Also, thank you for your feedback.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, we are interested in purchasing and need to know the following:
1. in the portfolio layouts sections there is no layout for movie boxes as thumbnails which is more needed .You show movie box layouts only for shop. Can you add next update? https://pelicula.qodeinteractive.com/film-festival/ 2. Is there a option to change the title sections Writers, Directors, Starring to something different? https://pelicula.qodeinteractive.com/portfolio-item/custom-ii/Hello,
Thank you for reaching us!
1. There is an option to display portfolio list as a grid. Please check the standard and gallery layouts. You can check more available options for portfolio lists in the “Portfolio” dropdown menu (please see screenshot).
2. This info section on portfolio single posts can be adjusted to suit your needs.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Your answer to #1 is not true. Here is movie poster view in the shop section https://pelicula.qodeinteractive.com/four-columns/
Where is this 4 column display of movie posters in the other parts of the theme?
Hi,
Portfolio list with four columns is showcased here https://pelicula.qodeinteractive.com/portfolio/four-columns/
The image proportions are “landscape”, however, they can be changed to “portrait” or some other image proportions you need.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Can’t find how to change font in Portfolio filters (category titles) Can you help please
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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i need to unregister my purchase code but dont have access to wp admin anymore
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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I need to unregister my purchase code. How do i accomplish this if I no longer have access to my WordPress Admin Panel?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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Good evening,
On my site http://sazi0928.odns.fr/, I can’t seem to remove the ‘hamburger’ icon to the right of my menu items.
How can I do this?
Hello,
The side area opener can be removed by deleting the Side Area Opener widget from header widget area in Appearance > Widgets.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, that work’s ! Thanks !
Support
Edge Portfolio part of
Qode Interactive
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Hi, is it possible to change the text size when hovering in the interactive link page? Thanks
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles that might help you on the way of developing your website.
Support
Edge Portfolio part of
Qode Interactive
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Hi I have been stuck with my main page serrilmedia.com being half gray – is there a way to fix this issue and make it all white background?
Hello,
Please try adding custom css below to Appearance > Customize > Additional CSS:
.qodef-interactive-link-showcase.qodef-layout--list .qodef-m-images .qodef-m-images-mark {
background-color: #fff;
}
Support
Edge Portfolio part of
Qode Interactive
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Thank you so much 
Support
Edge Portfolio part of
Qode Interactive
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I sumbitted a ticket, also writing here to speed up the proccess, after I got my problem solved I will remove my comment here, thank you.
“I got all my system requirements provided as recommended settings. Wordpress and PHP version is up to date. I activated all plugins that theme required. But demo content stuck at %98. I need it urgently for my customer please help me ASAP.”
Hello,
When import process reaches 98%, this usually means that only sliders haven’t been imported. If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
Support
Edge Portfolio part of
Qode Interactive
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Problem solved by Miroslav Stevanovic. Thank you so much!
Support
Edge Portfolio part of
Qode Interactive
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I am trying to get support for an issue regarding Portfolio content not being updated but have not yet received a response through the Quode Interactive support site and I submitted my ticket days ago? I am trying to edit the portfolio content after the demo import and it’s not updating on the front end. The title and images all update but the content still shows the Lorem ipsum text no matter what I do? Please help! Please respond to my ticket!
Hello,
Please navigate to Elementor > Settings and enable Elementor page builder for portfolio posts.
Your ticket should now be updated with response. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
Edge Portfolio part of
Qode Interactive
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Thanks, I appreciate you getting back to me. That resolved my issue. Might be helpful to include that in your documentation somewhere.
You’re welcome and thank you for your suggestion.
In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello I have purchased the theme from another account, all plugins installed and activated successfully except the (pelicula-core), it after activating it gives following error (There has been a critical error on this website.) and I get no message on the email as well to check for the error. I tried to install the theme on localhost and live server, same error.
shows this error
An error of type E_COMPILE_ERROR was caused in line 285 of the file /home/aryane5/public_html/wp/wp-content/plugins/pelicula-core/inc/core-dashboard/sub-pages/import/import.php. Error message: Array and string offset access syntax with curly braces is no longer supported
Hello,
Have you perhaps selected all plugins and then installed/activated them as a bulk action? Please note that it is necessary to install and activate plugins one by one and it is important to install Qode Framework first and Pelicula Core second.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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