Hello,

Could you please let us know where you’ve contacted us? Your support period has expired and since we are not sure when you purchased the theme we recommend checking first if you updated theme and plugins to the latest versions listed in change log.

If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

For a more detailed overview of theme’s options please check the documentation in this link. The “Custom Shortcodes” section is for the elements available with the theme.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for taking interest.

There is an option to set pages to be either “in grid” or “full width”. If the listing page you’re referring to is from the demo, could you please send us url of that page and explain in more detail how would you like it to be displayed so we can give you more precise answer?

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for using our theme.

If the demo import is stuck you can try to repeat it, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.

You can also try importing via XML import which is a lighter demo import method.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

This can be achieved with the regular menu. For a more detailed overview of theme’s options please check the documentation in this link.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for taking interest.

1. The theme is supported and we will continue to update it. The current version of the theme is compatible with the latest version of WordPress and with PHP 8.2. If you need any assistance with the theme or theme options you should know that you can always turn to our support team here and our support agents will be happy to help.

2. Unfortunately, the listing filter doesn’t have the option to add ’’number of places’’ as one of the search criteria. You can perhaps check our hotel themes here.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thanks for writing in!

This usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file. Here is Envato Article where this is explained.

We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket at our Help Center and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for reaching us!

There isn’t a medical directory demo exactly, however, our themes and demo content are customizable and once you import our demo content you will get all the pages and settings which you can adjust to your needs.

Feel free to write us if you have any additional question.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for reaching us!

There isn’t a medical directory demo exactly, however, our themes and demo content are customizable and once you import our demo content you will get all the pages and settings which you can adjust to your needs.

Feel free to write us if you have any additional question.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it  and one of our support agents will provide you with latest versions.

Thank you.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for writing in!

1. Our built-in SEO is a basic search engine optimization to get you going. However, if you want to go more in depth, especially in regards to social sharing etc. we recommend using an SEO plugin. So when it comes to Yoast SEO this plugin will in no way cause conflicts with the existing SEO fields, but override them.

2. Claim listing is option for listing owners. If some user already get published listing, he is able to claim his listing, in order to get ability to edit it. After that, admin has to approve it and that is all.

So this option is only for listing owners as I mentioned above. Users who have not bought listing can not claim listing.

You can view the user dashboard and how the site look for users with the following credentials (you can sign-in directly from the front-end) User: test Password: test

3. You can add a link to the listing single item within the content or in the single item sidebar, as a listing item URL.

Usually the single listing item is an already predefined template where you can enter the information needed from the backend which will be displayed as seen on our website demo. Adding additional content in the text field might be ok but sometimes will need CSS.

4. Currently we do not offer customisation for this kind of requests.

We hope this helped and let us know if you have any additional questions.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Could you please try to use PHP 8 since it will work well, as well as the theme will be updated and compatibility for latest PHP will be added in the future.

Thank you for your patience and if you need any assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Anyhow, the theme should work correctly on latest version of WordPress and you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! The theme will be updated as soon as possible and our team is working on updating all our theme at the moment.

We can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! Please understand that we have not tested this nor can we guaranty integration with outscraper API.

Thanks for understanding and let us know if you have any additional questions.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for reaching us!

Unfortunately these are not features of this theme. You can perhaps check some of our hotel themes in this link.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

You can try to achieve this with some 3rd party plugin, however, we cannot give you an exact recommendation since we haven’t tested such plugins with the theme and we cannot guarantee their compatibility and that everything will work as intended. Thank you for understanding.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

You can view the user dashboard and how the site look for users, with the following credentials (you can sign-in directly from the front-end)
User: Test
Password: Test

  Support    Elated Portfolio part of   Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Please clear browser caches and try to log in once again with the following credentials:

User: Test
Password: Test

If you have additional questions, let us know!

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.