4637 comments found.
Hi Halotheme, I can’t find the option to make the buttons round?
Hi Friend,
You go Theme settings -> Typography -> scroll down to Button 1 Font Settings -> increase px for Border Radius: https://prnt.sc/NaIUp2l2Oe_D
Hope this helps you.
thank you!
Hellow , i used Game Header to Gym Header the website not working well and the mobile version is the same thems as before what to do to get Game header in both mobile and website ?
Hi Friend,
With Home 16 – Games, it is using Header Navigation vertical menu. We tested on our demo and it works well on Desktop and Mobile. So we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission.
Thank you so much.
do you recommend to use other thems header on another them does that not cuz a problem ?
Hi Friend,
We tested headers on our demo and it works well, we don’t know why you have the problem with the header on your site. So we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission.
Thank you so much.
Hello, I am having the same reported issue of the images being shrunk and not showing properly. I have tried to fix the issue using the How-To guide BUT the wordage in the guide is not accurate and is making it impossible to find the correct code to fix. Sadly my support has expired but being that this is an un-foreseen error that is entirely out of my control, can you please help me fix the issue with the theme? I have already sent a staff invite but yet i am unable to send a support ticket. 
Hi Friend,
Please make sure that you follow exactly this instruction: https://halothemes.net/blogs/shopify/fixing-ella-image-error?
In case you want us to help you fix, you can open a ticket with the category Shopify, we will help you without renewing support time.
In the future, if you have other requests, you need to renew support time to get out support.
Thank you.
hello, i am using your ella theme for last two years. Suddenly since last 50 days, my product pages images are not showing properly. You can see on this link: https://ecogardenmart.com/products/swinging-plant-pot. On this link you can see that main images of the product are not showing properly. I dont know what is the problem with your theme. So please solve this problem quickly. Thank you.
Hi Friend,
This problem has happened before, the reason is that the latest update of Chrome has added a short code attribute is no longer supported, then Chrome updated this attribute again and we have promptly fixed this error from Ella 6.5.4 onwards. But it is not clear why they added this code attribute again and it continues to cause errors for sources from Ella 6.5.4 and below.
We have 2 solutions for you now:
01. You can follow our instructions to fix it by yourself: https://halothemes.net/blogs/shopify/fixing-ella-image-error
02. We can help you fix it. Please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you so much.
When applying coupons on side cart/quick cart, the cart doesn’t refresh making it look like the code didn’t take effect unless you re-open the side cart or go to checkout or view the main cart. If you believe this is an issue, please fix it on next update.
Hi Friend,
This is not a theme issue. We would like to explain when you enter a coupon code on the Cart page, it will be applied on Checkout page and the discount price will be shown on the Checkout page, it will not be displayed on the Cart page. We cannot modify the code to display it on the Cart page because this is Shopify’s logic. We hope you understand this situation.
Thank you so much.
Hi friend,we installed the new ella-6-6-2-theme, but it can not support the youtube video by mobile, we set up the both desk and mobile youtube links, but only desk work,the mobile can not play the video . could you tell us why, urgent !
Hi Friend,
We tested it on our demo and it works well on Desktop and Mobile mood, so we would like to log in your store to check this case. Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant us login permission.
Thank you so much.
Hi, Slider stopped working on homepage classic 1…please look into it.
Hi Friend,
We checked our demo and it works well, we didn’t see the issue as you reported. Therefore, we would like to login your store to deeply check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Thank you so much.
hi! why the sale is turned off ? while it is still 19th today?
Thank you so much for your attention to our Ella theme.
It’s unfortunate that you intended to purchase the theme but missed the sale event. This may be due to a time zone difference causing the misunderstanding but the sale event was set up automatically and follows Envato’s time zone, which is AEST.
We also replied to you via ticket, if you have any questions about our theme, plese keep in touch with us via ticket.
hi my site google search engine create issue this ?variant=43967781339364¤cy=USD ?pr_prod_strat=e5_desc&pr_rec_id=1b7a104ce&pr_rec_pid=7607902503140&pr_ref_pid=7607902535908&pr_seq=uniform
if your theme can resolve this issue than i can buy your theme thank you
Hi Friend,
Thank you so much for your attention to our theme.
Let us verify it and keep you updated ASAP.
Hi Friend,
We would like to update some information for this case as below:
URLs containing similar content are mostly ‘Related products’ and it is Shopify’s ‘method of tracking’.
You see the warning by Google Search Console for this error “Page is not indexed: Alternate page with proper canonical tag”, right?
Basically, Google is saying we know your main product URL (the canonical) and this one is different but we’re not going to index the URL with these parameters.
When you inspect the URL, it tells you the user declared canonical and Google-selected canonical. As long as these are the same, there’s no concern.
Ella theme also has a similar error but we can edit it to remove ’?variant=43967781339364¤cy=USD ?pr_prod_strat=e5_desc&pr_rec_id=1b7a104ce&pr_rec_pid=7607902503140&pr_ref_pid=7607902535908&pr_seq=uniform’ as you want.
Hi on mobile the search loop don’t work on chrome and edge, only on safari. Can you tell me how to fix it please. Thanks
Hi Friend,
We tested this function on our demo theme and it works well. So we would like to login your store to check. please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Thank you so much.
Hi, I just wondering how the “multi-site” works. I understand we can choose “muti-site menu” and setup the differnet landing page and menu.
But is there any way that we can “link” a product to a particular “site”?
Like if people viewing Women cloth, it will automatically link to the “women site”, while “men cloth” link to “man site”.
Is this supported or not possible for this theme?
Thanks.
Hi Friend,
It seems like you want the website to automatically redirect to the Women site when clicking on a product that belongs to the Women category.
Unfortunately, our theme does not support this feature.
If you have any other questions about the theme, please feel free to contact us, and we will be happy to assist you.
Thank you so much.
Hi, The slider on homepage has stopped working suddenly…only the first image is showing and no arrow, dots are seen on the slider. What would have caused this error?
Hi Friend,
We tested on our demo and it works well, so we would like to login your store to deeply check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
In addition, please grant permission to login your store.
Thank you so much.
So the slide suddenly stopped working and for that I need renew support?
Hello,
I am facing problem with product image, In product details page all the product images are shrunk. I have tried uploading new images but all get shrunk. Check screenshot – https://postimg.cc/RNYjCgdh
Thanks!
Hi Friend,
This problem has happened before, the reason is that the latest update of Chrome has added a short code attribute that is no longer supported, then Chrome updated this attribute again and we have promptly fixed this error from Ella 6.5.4 onwards. But it is not clear why they added this code attribute again and it continues to cause errors for sources from Ella 6.5.4 and below.
We have 2 solutions for you now:
01. You can follow our instructions to fix it by yourself: https://halothemes.net/blogs/shopify/fixing-ella-image-error
02. We can help you fix it. Please open a ticket using this link: https://halosoft.ticksy.com/ to get our support.
In addition, please grant permission to login your store.
Thank you so much.
the recently view products are not visible on the fronted of the product page. It just keep loading it means buffuring.
check :”thesilvern.com”
Hi Friend,
We tested this section on our demo theme and it works well. So we would like to log in to your store to check. With technical request, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Will Ella theme be updated to be able to use Shopify’s combined listings app?
Hi Friend,
Combined Products Listing is a feature included in the theme from Ella version 6.6.1 and above. Therefore, if you update to the latest version of Ella, you will be able to use the Combined Products Listing feature without using the app.
Here is the setup guide for this feature: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/combined-products-listing
Hi there. Thank you. I’m aware it’s doable that way. However I want to know if you plan on it becoming usable with shopify’s combined listings app.
Hi Friend,
We are testing this app on our theme and we will get back to you soon.
Thank you so much.
Hi, How many products can I import in this theme? what is the maximum product I can add to this theme?
Hi Friend,
It will relate to Shopify store, not from our theme. But as far as we know, there is no maximum product limit on Shopify. You can upload as many products you want.
However, there is upload throttling once your store reaches 50,000 products. After 50,000 products your store will only be able to upload 1,000 products per day.
You can find out more at this community: https://community.shopify.com/c/technical-q-a/how-many-products-can-be-imported-into-shopify-plus/td-p/1371726
Thank you so much.
I have been using the theme for the past 2 years. My support has expired. I will appreciate if you can help me out here.
Firstly, I am trying to update the theme. When I try to copy and paste the old settings from my old code to the new code, I get an error. I have resolved all the errors you mentioned in your video, but another error says Invalid JSON: EOF while parsing an object at line 3591 column 1. Please let me know how to resolve it.
Secondly, when I open my website on mobile, the hamburger menu icon, on some devices doesn’t work and upon clicking it, the shop page opens which contains all our products. I want the menu icon to work properly and also this page shouldn’t be opening. I have read about it on the internet but can’t find a solution. Please help.
Hi Friend,
In case the problems you are experiencing are related to theme errors, we are ready to assist you. If not, you will need to extend your support plan to receive assistance.
For the second point, you will need to wait for the menu to load, after which it will function correctly.
We will provide detailed feedback through your ticket soon.
Hi, i have one issue with brand tab images, how can i do it. I have tried content, files and all. still its not showing on front end. Any alternative methords?
Hi Friend,
This is the instruction to add image for Brand tab: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/brand-tab#how-to-show-images-for-brand-tab-section
If you followed but it doesn’t show, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
Thank you for the reply. It solved. I could manage it. Now another issue happened, it is regarding mega menu. I wanted same menu like home 6 super market. Same categories drop down and shop by categories on the left side of the banner. How can i do it? Is there any option to import its demo content?
Hi Friend,
You just can import the layout of header 06 into your store, please follow this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-4-upload-settings-for-header
And to setup mega menu, please follow this: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu#how-to-setup-mega-menu-layouts-advanced-mega-menu
You need to setup with your data and we don’t have any options to import the content of this.
Thank you so much.
I have checked this and updated settings too. but still i don’t see the option or i don’t get the one what i wanted. I am trying to make something same as this image https://prnt.sc/RRuTUCqkLqmN. How it can be done ?
Hi Friend,
Sorry for keeping you late.
01. For Vertical menu (https://prnt.sc/M8cbGfVQPvqj), you go to Header Nav – Vertical Menu -> Menu -> Vertical menu -> add menu here: https://prnt.sc/Y1jpoKno4Mws
02. For Shop by category block (https://prnt.sc/WpPmZeqMx90b), it stay on Slideshow section.
Please go to Slide show -> Block category -> enable this option: https://prnt.sc/Q6B7WOI_aj9g
Then, you can select menu for this: https://prnt.sc/FrHXWPU1mFaM
To show image/icon for this block, you follow this instruction: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/brand-tab#how-to-show-images-for-brand-tab-section
Hope this helps you.
Hello I have a query related to sections.
1. I noticed there are variety of section used in demo layouts and also noticed there are different configuration files as json of index pages of each demo so i want to know how can we use particular section of one demo in another demo setup ? For example i liked the design of default home layout overall and now i want to use some section designs used in other demos then how can i import those into default one ?
2. Its related to 1st Q as well somehow, does your theme contains all of the sections templates used all demos or each demo’s json file comes with its own sections ?
Hi Friend,
Thank you so much for your request.
Each demo will have a separate Json file, when you import the Json file, it will contain all the sections of that demo.
We do not provide Json for each section, but you can completely add sections of homepages to a specific homepage.
If you do not know what the section is called, you can provide us with a screenshot of that section, we will guide you to add it.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Hi Friend,
Sorry for keeping you late.
We don’t have the setting for this change, but we can help you modify the code. Please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
I have created the ticket, please check
We have replied to your ticket, you can check it now.
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