4619 comments found.
Hello, In the ella theme, I want to put the description section of the collection page at the bottom of the products. I read the article shared on this subject, but you showed the main colleciton.liqued field in the code there. I cannot see this file under the section in the code edit. Could it have been updated or was it done with a different file? Please, I am waiting for your feedback on this matter, thank you.
Hi Friend,
If you want to move the Collection description under the product block, you can use collection description of Banner block on Main collection, we have the setting so that you can put it on the top or the bottom as you want.
Please go to Collection page -> Main collection -> Banner -> enable option “Show collection description” and choose “Bottom” for Description position:
https://prnt.sc/keIlauNZJvS0hi, how can I disable/hide compare color feature which is there on product detail page
Hi Friend,
To disable Compare color on Product page, please go to Product page -> Product information -> Perks -> Compare color -> disable this option: https://prnt.sc/B9xFSfmSPc8n
Thank you.
Hello ella theme team, I would like to ask if I purchase the Extended License of ella theme, can you help me get a Chinese version in the theme template settings?
Hi friend,
We have some information we would like to share with you:
The language function is a default feature in Shopify themes, not a custom-built function. To translate text in the Customize, you will need to do it manually, translating it into the text you want. This is not included in our support package.
We can send you a guide for manual translation. Please send an email to support@halothemes.com, and we will provide you with detailed instructions.
Thank you so much.
there is an option on the product card where we can change the new badge from dynamic to manual in the theme but when i change it from dynamic to manual but i do not know where to add the badge from. could you let me know about this.
Hi Friend,
Thank you so much for contacting us. To use the manual new badge, you need to add the tag on the product admin. We have the instruction in the Document here: https://halosoft.gitbook.io/ella-documentation/theme-settings/product-card/product-badges#new-badge
Hope this helps you.
Hi，we have opened a ticket for two days,but there is on one reply to us.The ticket number:3747476.
Please help us as soon as possible. Thanks!
Hi Friend,
Your request was sent on the weekend and since we are not working on weekends, we are unable to reply to your ticket immediately.
We are reviewing your request and will respond to you today.
Thank you so much.
Okay,thanks.
show only selected variant images in product possible? currently all variants images are been shown in scroll
Hi Friend,
Ella offer Variant image grouped function which will meet your request.
You can test the demo here: https://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1?variant=39504891576410
And this is the instruction to setup: https://halosoft.gitbook.io/ella-documentation/product-page/variant-image-grouped
Thank you so much.
Hi, I want to download the older version of the theme 6.5.4 as I changed a js file in asset and now my website is bugged.
????
Hi Friend,
We are sorry for our late reply within the weekend time. To use the old theme source, please send us an email to support@halothemes.com so our team can send you the old theme source. Thank you so much
Hi i am looking to purchase this theme but i cant see any product video is getting autoplayed in thumnail view
Hi Friend,
Thank you so much for your attention to our theme.
In fact, the thumbnail only displays background image of video, not video, so it cannot auto-play as you want.
However, when you click on the thumbnail, the video will auto-play in the main product area. This feature is available in the Ella theme.
Please let us know if you have any other questions.
I dont think so instead of thumbnail it shows blank white screen
I have checked in comments one user is facing this type of issue in your theme. Ok i ll think about theme purchasing
Hi Friend,
We setup on our demo store and it works well, not blank white screen. The issue of other customers can be from the wrong setup or conflict code with third-party.
You can send us an email at support@halothemes.com to get our support for this presale question.
Thank you so much.
Using the latest update from Oct 10, 2024. Trying to use the complementary products feature block on the default product page template. Cannot seem to get the Add to Cart button to show/work even though we have the ATC feature enabled in the Complementary Products block. We’ve reviewed your documentation as well. Can you provide any direction on how to get the ATC button work? Is it only going to work for a product without any variants (ie. Color/Size)?
Thanks in advance. David
Hi David,
This is not a theme issue, we would like to explain this case:
“Add to cart” button will display for products with only one variant. For products with multiple variants, the ‘Quick Add’ button will appear so users can select a variant before adding it to the cart. After selecting a variant, users can normally add it to the cart.
If you simply want to change the text from “Quick Add” to “Add to Cart”, please go to Edit default theme content (https://prnt.sc/NLJfR1gD2tjB) -> Enter the keyword on the search bar -> change text in the box below (https://prnt.sc/Pdgz1LkYv_vT).
If you have any other requests for this case, please open a ticket at this link to get our support: https://halosoft.ticksy.com
Thank you so much.
Thank you. I am unable to view your screenshots. They do not appear to have the screen images I think you wanted to show.
As an example we have staged an item with a complementary item that is only one variant (Shinery Jewelry Wash). The ATC or Quick Add buttons still do not appear: https://prnt.sc/GR5XQjzoRJ35
Hi Friend,
We apologize but for some reason, we are currently unable to open the images. There seems to be an issue with them. We kindly ask for your permission to resend the content and images attached to this comment:
If you simply want to change the text from “Quick Add” to “Add to Cart”, please go to Edit default theme content https://prnt.sc/BKTsn6fxpVKA -> Enter the keyword on the search bar -> change text in the box below (https://prnt.sc/9VQbBpI4qXh4 )
For your feedback: As an example we have staged an item with a complementary item that is only one variant (Shinery Jewelry Wash). The ATC or Quick Add buttons still do not appear: https://prnt.sc/GR5XQjzoRJ35
==> Please make sure that you enable this option to show Add to Cart on Complementary product. Please go to Product page -> Product information -> Complementary products -> enable this option: https://prnt.sc/JCRZ41NTUrVJ
If you enable it but it doesn’t show, please open a ticket at https://halosoft.ticksy.com and we will check deeply on your store. Don’t forget to grant us login permission.
Thank you so much.
In the newest version of Ella theme, Colour Swatch filter not working on Collection page. Please check this and revert as soon as possible, thank you.
Here’s the website link to try — https://www.preciousme.in/collections/all Password – footwear-new
Try filters on colours.
Hi Friend,
Thank you so much for your request. Let us verify it and keep you updated ASAP.
Hi Friend,
We tested it on our demo and it works well, we didn’t see the issue as you reported.
To support your case, please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Thank you so much.
hello. my currency didnt work normal. if you choose one of theme like GBP. the currency still in USD. thanks
Hi Friend,
We tested on our demo and it works well.
For your case, we would like to log in to your store to check deeply.
Please open a ticket at this link https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission.
Thank you so much.
hello.my support ticket already expired. its my site marvns.com
Hi Friend,
Thank you so much for your response.
In case your support time expires, you can open a ticket with Category Shopify ( it will not request you to enter a Purchase code). But in your ticket, please provide:
01. Your theme license to verify that you buy the theme.
02. Grant us login permission to your store.
If it relates to our theme, we are willing to support you. If not, you need to renew support time to get our support.
Hi,
I cant find to show ‘Giftcard’ icon on my header. I have tried anything but cant find it, and my support is expired so i cant contact as this reason also.
I use: - Supermarket theme - Header layout 10 - Style 6
Can you please guide me how to do ???
Hope you can help me soon as possible!
Hi Friend,
We see you are using Ella 5.1.0. We have hardcoded each Header and in Header 10 there will be no Gift card icon. In this version, if you want to have a Gift card icon in Header, you can consider switching to Header 08: https://prnt.sc/aC1QaLklGFmp
Or if you still want the Gift card icon in Header 10, we can estimate and quote custom for this work.
Please open a ticket at this link https://halosoft.ticksy.com/ and choose the Shopify category to discuss custom work.
Thank you so much.
Hey team. Is there an Ella update coming any time soon? last update 11 of July.
Hi Friend,
We are currently in the process of updating to the new version, and it will be released soon. However, we cannot provide the exact time when the new version will be released. Once the new version is released, you will receive an email notification from Envato.
Thank you so much.
Hola, compre un Template para el siguiente dominio https://cursosalturas.com.co/oscar-camacho/ pero quisiera saber cuanto tiempo tengo de soporte
Hi Friend,
Thank you so much for purchasing our theme. When you buy the theme, you will have 6 months of support from us.
FYI: In case when you buy the theme, you pay a small amount to extend the support to 12 months, you will have a total of 12 months of support from us.
About the support policy, you can follow here: https://themeforest.net/page/item_support_policy?srsltid=AfmBOopb5cAyTUOODtActtQe-5qldiD07WsJ98lliFNZ3zTnKY03y-SG
Please open a ticket at this link https://halosoft.ticksy.com/ if you have any questions about our theme.
Wonderful Theme. Very nice custome service, Who helped me without reservation problems related to the theme.Highly recommend
Thank you so much for your feedback. Please let us know if you have any questions, we are willing to support you.
Hey team. Is there an Ella update coming any time soon?
Hi Friend,
We are currently in the process of updating to the new version, and it will be released soon. However, we cannot provide the exact time when the new version will be released. Once the new version is released, you will receive an email notification from Envato.
When is the next update scheduled for the theme?
I want to install it on a new store an last update was almost 3 months ago, and according to documentation updating the version on a live site isn’t very easy 
So I would love to know if the next update is scheduled soon? Or if you have a straighforward process for version upgrade that would keep theme settings and translations?
Hi Friend,
We are currently in the process of updating to the new version, and it will be released soon. However, we cannot provide the exact time when the new version will be released. Once the new version is released, you will receive an email notification from Envato.
Ella is the same as any other Shopify theme on the Shopify platform. When a new update version is released, it will be a core theme source, independent from the previous ones you are using. Therefore, your changes on the previous versions will not be included in the update. You should follow this instruction to update and keep your old settings as well as the translations: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version.
If you have any questions about our theme, please open a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
Thank you so much.
I want to activate this theme for my domain name but not able to activate it
can you please make this purchase code available for activation?
How I can able to do this?
Hi Friend,
Currently, there is no setting for you to enter the purchase code into the store, so you don’t need to input the purchase code. However, we will ask you to provide this information to verify the theme license. If you have any requests, please open a ticket at this link: https://halosoft.ticksy.com/ select the ‘Ella’ category and enter the purchase code to verify the theme license.
Thank you so much.
Thanks for your replay ….. Can I use that theme for my store without needing an activation code?
Yes, you don’t need to activate the purchase code on the store, but you need to follow that one theme license is for one store. Please open a ticket at this link to verify your theme license for your store: https://halosoft.ticksy.com/
Thank you.
Hi, my support has expired, so I’m unable to create a support ticket. Could you please provide me with the support email ID so I can send the issue via email?
Hi, I am still waiting for your reply. Could you please help with this?
Hi, from where do we enable the size guide on the product detail page
Hi Friend,
We have the instructions to enable and setup for Size guide, you can refer to this link: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/size-chart
Thank you so much.
Hi Friend,
Thank you so much for your attention to our Ella theme. This layout is not available on our theme, but we can custom code to achieve it. This is your own request and it takes a lot of time to do, so we will charge fee for this work.
Please open a ticket at this link: https://halosoft.ticksy.com/ with category Pre-sale, then we will estimate the cost for you.
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