6409 comments found.
Dear JNews Support Team,
I hope this message finds you well. We have been using JNews since 2017, and as one of your earliest users, I have never faced any issues until now. However, I am currently experiencing a problem with the text overlapping in the single post layout, which is affecting the readability of the content.
I would appreciate your assistance in resolving this issue, and any guidance on updates or configurations that may help.
Looking forward to your support.
Best regards, Aamir Ali
+ I have sent the email as well.
Hi amiralishahbangi,
Thanks for using JNews and reachin out to us, could you please send us the url of the posts that you mention, you can share it privately in our official support forum in the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hello need i renewall my subscription, i have few suggestions please (most of these suggestion are available on soledad theme) : 1) live blog plug : enable live blog update, article are automatically updated, real times updates for news articles during event. 2 ) text to speech feature thank you
Hi kezeo,
Thank you for your suggestion regarding the live blog and text to speech. We appreciate your feedback and will add it to our feature request list for future consideration. However, we can’t promise that it will be available soon.
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Is there any option to distinguish between free posts and premium posts?
the next question is we should purchase the jeg paywall plugin, or Epic Ads Plugin as well or all of them are integrated inside this theme?
Hi fordwon,
Thanks for reaching us, for the paywall and ads are already included in JNews, so you don’t need to buy Jeg paywall or Epic Ads if you already bought JNews
to make a post premium posts we have a JNews paywall feature, this plugin allows you to monetize your posts by creating a subscription package or unlock package that your visitor can buy to be able to read the posts, for more details about JNews paywall you can check it in the link below
the difference between free posts and premium posts, when visitors that not subscribing or don’t have unlock credit visit the premium post they will only shown several paragraphs of the content as a preview, you can adjust how many paragraphs to be shown as a preview from the admin dashboard
if you have other questions don’t hesitate to reach us
Thank you
thanks, the it will be more clear that a premium post has a sign or something in title, featured image that shows it is not a free post like others
the theme has fatal error. purchased this 3-4 days back..and looks like it ‘just looks good’ and nothing beyond that.
PHP Fatal error: Uncaught Error: Call to a member function is_built_with_elementor() on bool in /srv/htdocs/wp-content/themes/jnews/lib/theme-helper.php:837
Stack trace:
#0 /srv/htdocs/wp-content/themes/jnews/class/Footer/FooterBuilder.php(634): jeg_render_builder_content(’’)
#1 /srv/htdocs/wp-content/themes/jnews/fragment/footer/footer-custom.php(
: JNews\Footer\FooterBuilder->render_footer()
#2 /wordpress/core/6.6.2/wp-includes/template.php(812): require(’/srv/htdocs/wp-...’)
Hi asin,
Thanks for reaching out to us, do you experiencing the error when visiting a specific page on your site? if so please create a support ticket in our official support forum at the link below, our team may need to check the issue directly to your site, please attach your site URL, and you can share it privately thereby checking set as a private reply below the reply section
Our support team would be happy to help you.
Thank you
this isn’t an issue specific to my site. this is a theme issue. you need to fix that.
Hi, I have a quick question regarding the post earning stats page, I have attached an image to help explain the issue.
Loving the theme by the way, it’s so good with loads of great features, keep up the great work.
Here is my image, hopefully it makes sense.
https://dartsplanet.co.uk/wp-content/uploads/2024/09/IMG_1072.pngHi dartsplanettv,
Thanks for your appreciation, the post’s stats should appear directly when you visit the post stats page, it seems our team needs to further investigation, please try to open a new support ticket on our forum. please create a support ticket in our forum and attach your site URL, you can share it privately thereby checking set as a private reply below the reply section
Our support team would be happy to help you.
Thank you
Unable to integrate Razor Pay
We are trying to integrate Razor Pay but it not working like we expected. we don’t find documentation either. can you please help us with this?
Hi technobytee,
thanks for reaching us, for the Razorpay, please check the documentation below to integrate it with woocommerce
Razorpay woocommerce integration
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Thank you
Guys,
so there is no support for that
your reply here for other users
We apologize, but we are not familiar with RazorPay. You can contact their support if you encounter any issues while using RazorPay.
Are you planning to use RazorPay for payments on JNews – Post Subscribe? If so, it is not possible. JNews – Post Subscribe only supports three payment methods: the two default methods we provide (PayPal & Stripe) and using WooCommerce Subscription.
Guys
can you please give us the difference between a paywall subscription and Woocommerce Subscription. so that I can use Razor pay as my payment gateway? Do I need to use a separate plugin for Post Subscribe?
for the support reply, our support team addresses requests in the order they are received. the first submitted ticket will be replied to the first
Regarding the paywall payment support, our paywall plugin supports Woocommerce Subscription Plugin, so if the Razorpay can be integrated with Woocommerce Subscription it can be integrated with paywall, to help you better to integrate the Razorpay with woocommerce subscription please contact the razorpay support or woocommerce subscription
Thank you
Hello, I am having an issue with the login popup as well as the register popup on my PlayIt theme. Whenever I attempt to use either button it just changes my URL to site.com/#jeg_loginform and site.com/#jeg_registerform. There is no popup. And no one can use them for Login or Registering. How can I get these popup items to work? Where is the code located to change them or what am I missing?
Also, on the upload page It says that a file can be uploaded but only that it can be 10 mb. My upload available on my website allowable through my host is 1 GB. When I attempt to upload a video I get an error message “Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.” How can I increase the file upload size for my site.com/upload webpage?
One last thing I renewed my support on ThemeForrest and cannot Refresh Purchased License on the JegTheme website. I keep getting an error message “Notice: Refresh License Throttled for 1 Hours, Please try again in next 1 hour”
Thank you.
Hi UFOTube,
Thanks for reaching out us, for the support license, please try to re-login to our support forum, we’ve checked your support license and it is already active
Regarding the missing popup, please try to check if there’s any error warning in your browser console, please visit your site, right-click on your browser > inspect > select the console tab after the console tab opens, and please try to click the login button and check if there is any error in the console, if you found any error on your browser console related to the popup, please create a support ticket in the link below
to increase the max upload file size in WordPress, please check the documentation below
Wordpress Max Upload file size
Thank you
There is no error message in the browser console after clicking on Login or Register. There is an error message when the page initially opens but not sure if it’s even related.
Error is: No slides found in tiny-slider.js?ver=11.6.3:1
it seems our support team need to check the issue directly to your site, please create a support ticket in our fourm and attach your site url, you can share it privately there by checking set as private reply below the reply section
Thank you
is it possible to have a option to turn ads/google ads on and off for Paywall option when users subscribe and pay?
Hi tantess12,
Thanks for reaching us, yes we have the option to disable ads for the users that already subscribe or pay for a paywall subscription or unlock, if you have another question don’t hesitate to reach us
Thank you
Hello. Since the update, neither the function of adding a gallery nor the video function works. Furthermore, the fact that it is down is very bad functionally speaking.
Hi DeDvdes,
Thanks for reaching us, we’ve checked the video and gallery feature in our side and it still working, if you are using classic editor you can find the gallery in video input inside the Single Post Setting metabox > General Settings > Select Video or Gallery post format type at the bottom of the classic editor, please check the screenshot below
if it still not working on your site, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hi, do you have a referral/affiliate program for paywall subscriptions? Option to set commision for referals or affiliates if other members start creating account via there referral link and SUBSCRIBE.
Hi tantess12,
Thanks for reaching us, sorry unfortunately at this point we didn’t have affiliate option for the paywall feature, if you have another question don’t hesitate to reach us
Thank you
Hello my friend,
Just FYI but when I click on the thumbs up it displays “Content Not Found” please see image:
https://ibb.co/2Zxc85pAnd I do not know where to go to adjust this plugin since anytime I post a blog article it posts 129 thumbs up and 1 thumbs down – which I don’t mind – I just wish I knew where to go to admin this plugin.
Thank you.
Regard Your Friend, Robert
Hi techspecx,
thanks for reaching us, to troubleshoot the Content Not Found issue when clicking the like button, please make sure you are using the latest version of JNews and JNews Like plugin, the latest version of JNews is 11.6.3 and JNew Like plugin is 11.6.0, please try to disable some plugins that not related to jnews for a while to see if there are any plugin conflict or not, and try to clear cache from cdn caching if you are using one
if the problem still persists please contact us through the link below
https://themeforest.net/user/jegtheme#messageThank you
i’ve been using your theme for a while now, but i’ve noticed that the rating of reviews is not displayed correctly on various elements. For example: i have a review which i have given 4/10 rating. On Reviewsite itself it displays correct. But on homepage JNews-hero2 it shows 5/5 rating. How can i fix this?
Hi Matgas,
Thanks for reaching us, we checked the review in our side and it still showing the correct rating, if there’s still problem in your site, please try to clear cache on your side from caching plugin or CDN caching if you are using one, please make sure you are using the latest version of JNews theme and JNews – Review plugin the latest version of JNews is 11.6.3 and JNews – Review is 11.6.0
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hello, its no caching problem and i have the latest versions. You can look here: https://filme-sammler.com/
after checking your site, we found there’s third party css or style that affecting the rating style, regarding this, please try to disable some plugins that not related to JNews for a while to see if there’s any plugin conflict or not
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
I am looking to implement a simple job board that allows users to post job listings. The platform will utilize Stripe and PayPal for payment processing, incorporating a fee structure through a paywall. Importantly, the user interface will not require account creation or login, and there will be no option for resume uploads.
Additionally, I intend to integrate several APIs, including the Talent API, WhatJobs API, Careerjet API, and AdZuna API, to automatically populate job listings with expiration dates.
I would also like to confirm whether the GoFetchJobs plugin can be integrated seamlessly with this theme without any issues.thanks
Hi onlineabc,
Thanks for reaching us, sorry, unfortunately at this point we didn’t have feature to create a job listing and integrate it with Stripe or Paypal, if you want to integrate some APIs that you mention you may need third party plugins or custom code
if you have another questions feel free to reach us
Thank you
Hello. Tell me please, can a template be set different from the general one, for a particular category ? I am considering, if possible assigning specific settings for a particular category, but using elementor for this. Do I need some categories to be presented differently than others?
Hi taritaroman,
yes, you can use different templates for specific categories, first please active JNews Extended Category Option, you can activate it from Dashboard > JNews Dashboard > plugins > Activate the plugin , please check the screenshot below
Activate JNews – Extended Category Option
for the template you can create the category using Elementor from Dashboard > Archive Template> New Template
after you create the template, you can use the template for specific categories by assigning the custom template to the category that you want, you can use it from Dashboard > Post > Categories > to edit the category that you want
at the bottom of the category page you will find the category setting, please enable Override Category Setting > Select Custom Template > Select the custom archive template you have made
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Thank you
Thanks, for such a detailed answer. I want to ask if it is possible to realize with the help of the theme, the alternating alignment of posts published in WordPress, in a certain category, where the first post has the thumbnail aligned to the left and the text aligned to the right, and the second post has the thumbnail aligned to the right and the text aligned to the left, and so on?!
sorry, unfortunately at this point we don’t have option to make the post thumbnail zigzag
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
Thank you
I tried using social login, the login was successful with the social media API, but at signup the social media login didn’t appear
Hi yasasongko,
Thanks for reaching us, to troubleshoot this issue, first please make sure users are allowed to register to your site, you can allow this from Dashboard > Settings > General > Enable anyone can register
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
1. Is there a way to add extra address and phone number field to the registration popup. 2. is it possible to activate the login and registration popup via a link?
Hi HoracioStjeward,
Thanks for reaching us, sorry unfortunately at this point we don’t have the option to add new fields to the registration pop-up
if you want to create a custom register button you can use the HTML code below, this button can trigger the login popup when clicked
to hide the button when the user logs in, you can add the additional CSS code below to Dashboard > Appearance > Customize > Additional CSS
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
I have jnews since 2021. and after last update of template, new posts wont show on frontpage in jnews elementor modules, but they shown in defalut wordpress latest posts module. They shown in jnews modules only after manual purgecache
Hi GPMaljevac,
Thanks for reaching us, in our latest update we didn’t make any changes related to post query or cache, if your post not showing directly, please make sure the cache query option is disabled on your website, you can check it on the WordPress dashboard > appearance > customize > JNews: Additional Option > Query Option > Enable Cache Query
if the cache query option is already disabled and the new post is still not showing directly the issue may be related to the third-party cache plugins, please try to disable the third-party cache plugin for a while and check if the new post showing directly
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
Thank you
Hi Teams, I purchased License JNews – WordPress Newspaper Magazine Blog AMP Theme and i’m getting the following errors:
1. Popup of the next post of each blog post is distorted. 2. The image on the category page is cropped. 3. Thumbnails have a lot of text cropped.
Team please help me how to fix it. If you need any further information please let me know. I can’t find your support email Thank you,
Hi khav1,
Thanks for reaching us, we may need to do further investigation on your website by checking it directly on your site, for the support we have our official support forum, please submit a ticket in our support forum in the link below, and attach your site url there, you can share it privately in our forum by checking set as private reply below the reply section
please login to our support forum using the same Themeforest account that you are using to buy JNews, because in your current account we didn’t see purchased label that indicate if someone bought the item
Thank you
Reporting a bug…
Since the 11.6.3 update when using a child theme, access to the Footer Builder, Post Template, Archive Template, and Custom Menu features are hidden from admin menu and attempts to bring them up through the direct URL gives an “Invalid post type” error.
Hi lventa,
Thanks for reaching us, in version 11.6.3 we didn’t make changes related to the Footer Builder, Post Template, Archive Template, and Custom Menu, please make sure you have activated the JNews Essential plugin, you can activate it from Dashboard > JNews Dashboard > Plugin > JNews Essential
if the problem still persists, please create a support ticket in our official support forum using the link below
Our support team will help you.
Thank you
I am not going to pay $41 for a new support license just to report a bug that started when I updated to 11.6.3 on Tuesday. If I switch from my child theme (needed for custom image sizes on homepage) to the primary theme those custom types appear and work, but not with the child theme active. I’ve purchased this them five times for various projects so I would think that would be enough to have ability somewhere to “report a bug” NOT ask for support.
Hello, this is my 10th time pointing out the major issue in your theme. The Jnews post paywall is not properly showing the number of paragraphs set. If I am setting number of paragraphs to 1 it is shifting the subscription message to the last paragraph. This means all the paragraphs stay unhidden except for the number of paragraph I chose. It is working the opposite. Please guys this is a theme issue, not my website issue. It should not work that way. I have tried everything but no improvement. Your theme is very buggy. Please check this issue with you team. They are very rude and ask for money every time. They are not even willing to listen to the issue.
Additionally, the header section settings for mobile devices don’t support all the elements provided. For example, the login element does not work on mobile drawer if I am putting it in the drawer setting. Login on web works but the same thing does not work on the mobile nav bar options. Please check this issue is with your theme. In mobile navigation bar darwer, most of the options given don’t work like login element, html element, etc.
I will complain to evanto if such issues are not fixed or looked into as soon as possible.
Hi kelixirr,
Thanks for reaching out us, for the paywall paragraph limit we have tested it is working on our site, if it still not working on your site please follow the steps below to troubleshoot it
1. please check the post with a limited paragraph in an incognito browser, because the paragraph will be limited for not logged-in users and users who didn’t subscribe or unlock the post
2. Please disable third-party plugins that are not related to JNews for a while to see if there are any plugin conflicts or not
3. please create a post that contains 2 paragraphs with the content only text, try to set the paragraph limit to 1, and try to visit the post using an incognito browser
to assist you better, could you please give us more information about the login or element that not working? for the login does the login pop-up appear? you can’t log in after submitting the login form?
if the login pop-up didn’t appear, please try to right-click on your browser > inspect > select console tab after the console tab opens, please try to click the login button in the mobile drawer and check if there is any error in the console
if you can’t log in using the popup form, please try to disable third-party plugins that are not related to JNews for a while to see if there are any third-party plugins that prevent the log in from the form
If you have any further questions or need further help, please create a support ticket in our official support forum using the link below
if your support license expires, please try to extend or renew your support license.
for the item support, Item support is a service provided by the author in Themeforest to help users solve potential issues related to the item, you can read more about Themeforest item support policy in the link below
Thank you
