254 comments found.
Hi, I have created a custom Single product template with Elementor. In the product review section, can’t reply to the comments. Is this a theme issue?
Looks like the reply function is not included as I see in the live preview.
Please create ticket on our help desk at https://sp.g5plus.net for further support. Thanks
Unable to change the menu. I created a new menu and unable to use it. This theme should be recall. It is loaded with issue.
Please create ticket on our help desk https://sp.g5plus.net and leave your account WordPress(admin role) there, I will login to check for you, don’t worry. Thanks
Hello, is there a way to add a text (or comment box) on a product page? I’d like to offer signed copies which are personalized, but need the customer to enter in the name. Thank you
Pls create ticket on our help desk and tell us what you want there. I will find a solution for you. Thanks
I have submitted a ticket, thank you.
You are welcome & please follow your ticket. Thanks
I do want to update on here, incase others are looking at the initial comment, that once a ticket was created, the response received was “You should hire someone to build addon, my theme can’t do as you want”. I received very little help with this as it can be a very important feature for authors selling direct copies of their books.
Because your request is new for my theme, we can’t do/update every request from customers to my theme, sorry for that.
Hey guys. I need the Erios website update file, as I did not receive any email notifying me of the website update. What do I need to do to have the latest website update? Could you guide me please?
Hi, I don’t know about “Erios website update file”, what does it mean? To get update, please download from ThemeForest then manual update to your website, view our guide here: https://g5plus.net/knowledge-base/how-to-update-theme-to-lastest-version/ For further support, please create ticket on our help desk https://sp.g5plus.net Thanks
It is an old bug, but still I see this error: Your theme (.......) contains outdated copies of some WooCommerce template files.
This is because WooCommerce update so please wait us update on next version. Thanks
Hello i’ve purchased the Auteur theme and after clicking the install demo, none of the demo pages seem to have been created. please help. was hoping to setup the “home-introducing-book” demo home page and other pages.
Hi, thanks for your purchased my theme. Please create ticket on our help desk https://sp.g5plus.net and leave your account WordPress there, our support team will check and install demo data for you. Thanks
Hi, I built my site using your Auteur WP theme and have replaced the logo in every spot with just a blank image…the only page the logo is still displaying is on my “Published Works” page. Where do I edit it so that I replace that logo too? Thanks!
Please create ticket on our help desk https://sp.g5plus.net and leave your account WordPress there, our support team will check and guide you how to do, don’t worry. Thanks
Is it possible to upgrade to FontAwesome 6? Or use my own FontAwesome license within the Theme Options? I want to use some Brand icons that weren’t in FontAwesome 5.
For faster, please create ticket on our help desk and tell us what you want, then we will find a solution for that. Thanks
one hours before I buy your theme license again. I selected another theme but unfortunately added this theme . Kindly refund
I replied to you on your request refund. Thanks
kindly refund
Because you downloaded my theme and buy wrong => please open dispute on ThemeForest, they will decide refund or not. I need follow their rule. Thanks
Is there any built-in option for a side-wide notification banner in the header?
Sorry but I don’t understand your mean. Can you send screenshot or url demo to show me? that is easier understand. Thanks
Hi, I’m still at the version 5.1. It is safe to upgrade to the latest 6.8 right away? The version 5.1 is compatible with the latest Wordpress 6.4.2?
I’m not sure what happened. So carefully, please backup all code and database before update, or clone to a new subdomain, update it => if ok, back to main website update. That is the best for you. Thanks
Hi, when will the theme be updated to Font Awesome 6 so that we can use the updated icons including the new X (Twitter) logo?
Hi, unfortunately, we don’t update/include to Font Awesome 6, because it is heavy and many icons not use. So you can create ticket on our help desk https://sp.g5plus.net , our support team will help you include/add what icons to your website. Hope you create ticket on our help desk. Thanks
I don’t see TikTok as a supported network to add the the Social Networks to show icons in the header.
Is it possible to add that network in? Talking about here: https://share.cleanshot.com/ykzwbDM9
Nevermind. Found where I could add my own.
Thank you very much for that.
Hello.
I get the following error can you help me.
Warning: Undefined array key “action” in /home/xxx.com/public_html/wp-content/themes/g5plus-auteur/functions.php on line 2
Hi, please create ticket on our help desk at https://sp.g5plus.net for further support. Thanks
I Have tried to set up an account to submit a ticket as the logo isnt changing and only in one place it hasn’t changed is in the Introducing Book menu and i cant see why it isn’t change or even allowing me to sign up to have an account to submit this as a ticket with your support
With our help desk https://sp.g5plus.net , you just need purchase code(which download from themeforest) to create ticket. If not, you can contact us by open: https://themeforest.net/user/g5theme then send content here: https://gyazo.com/6932235877219061c78c46e192ddffcd I will create account for you. Thanks
Hi, everytime I update a post or plugin or do somthing in the backend, it redirect to 404 page. I contacted to my host provider and they said it is the theme problem.
https://paste.pics/5e95f76fcfc114f72f2bab365ac4ea35Please create ticket on our help desk https://sp.g5plus.net and leave your account there for further support. Thanks
Hi Some strings are hardcoded and can’t be translated to another language. I tried Loco Translate and TranslatePress but couldn’t translate theme to my language. For example in the shop page, Filter titles can’t be translated. See the screenshot:
https://paste.pics/PVRBHSorry, I’m commentring from my another envato account. I purchased your theme with another account. @Farvardin
Please create ticket on our help desk at https://sp.g5plus.net for further support. Thanks
Is it possible to switch from WPBakery to Elementor? Would I have to re-build the pages built using WPBakery from scratch?
Yes, you have to rebuild all pages created before. Because they are difference. Thanks
I have bought the Theme yesterday. Do i need the Pro version of Elementor? most of the features are blocked
Yes, if you want to use feature advance Elementor Pro => you have to buy it. For more detail, pls create ticket on our help desk https://sp.g5plus.net . Thanks
A question about template before i buy it. I see a lot of negative comments, but also that you made an update yesterday. Is it possible to belive, that all the bad stuff was resolwed? 
Tnx in advance. Demo loking realy nice though.
Hi, we are company and always do the best for customers from 2015 until now. But we can’t promise do 100% as customers require(sometimes, these feature hasn’t got in our theme). We ensure it working as demo and follow Envato’s rule. Hope you know that. Thanks
