21546 comments found.
Hello, can I ask for help? We have this problem on the website after launch: Warning: Undefined array key 31 in /data/web/virtuals/311985/virtual/www/domains/.../wp-content/plugins/elementor/includes/base/controls-stack. php to line 695
Is there any advice to fix the error? Thanks in advance
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
P.S. The notice doesn’t refer to the theme, it refers to Elementor plugin.
Thanks!
Hi, thanks for the reply. I tried that, but the whole day I’m somehow blocked and I’m not able to log in to the support page. And I don’t know how else to contact you. Thanks in advance
Could you please tell me your username at https://support.dream-theme.com/ ? I haven’t found “silvernutscz” username there.
I don’t remember the username, but the registered e-mail is martin@silvernuts.cz
Hi, I have some presale questions about The7 theme. where can I contact the support about presale queries?
Thanks in advance.
Hi! There is a pre-purchase category for submitting tickets here https://support.dream-theme.com/ Feel free to contact us!
Is there a way to handle installing the theme on a beta URL to later migrate it to the final domain? If so, please advise.
We need new fresh looking themes, and Template Libraries for Elementor. The7 used to be my favorite theme, but it’s unfortunately fallen behind recently.
Hi! Our new demo is almost ready 
We are going to release it in a couple of days. Talking about Template Libraries, I will forward it to my colleagues. Thank you!
Also, you can import single page https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/#single-page without importing entire demo.
Looking forward for the new demos! hope they are modern 
For the page import, thats good but I mean, in some other Templates, you can import specific parts from a wide selection of pre-made “sections” that are also found in the demos, but really creatively done.
Hi! Talking about the templates, we already have these ones https://ibb.co/PjwK4LN for Elementor Loop widgets. And are currently preparing the templates library in terms of block “sections” you have mentioned above.
Nice, looking forward!
Thanks again for fanstastic theme. Can you help me with site optimalization? Unfortunately on fresh install without any extra plugins theme is very bad in page speed stats especially mobile theme. I installed just super cache plugin. Avada theme has better results. Can you recommen us what to install or how to edit? Mobile 34 points https://pagespeed.web.dev/analysis/https-www-ceskypartner-cz/8jtummu0vp?form_factor=mobile
Hello! Could you please refer to https://support.dream-theme.com/?s=fvm&post_type=knowledgebase
Hi. There’s a way to change the masonry to grid view on custom post type?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I have several licenses for this theme. I would like to move some of the older sites from WPBakery to Elementor. Do you have a guide perhaps with the steps on how to do safely do so? I found some tutorials from other themes but would like you imput please. What happens to the product pages, widgets etc. thanks!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, Is it possible to buy volume licences for this theme ? Cheers
Hello! I am afraid there is no such a “developer license” on Envato (( You need to buy a new license for each new website. This is true for all ThemeForest themes.
Hello, error: Warning: Undefined array key 31 in /data/web/virtuals/257435/virtual/www/wp-content/plugins/elementor/includes/base/controls-stack.php on line 695
can you help me with this please? site ceskypartner.cz – installed just your recommended plugins
Could you please disable this option: https://i.imgur.com/3HAMRZH.png
thanks for help
Always welcome
Hi The7 Support
Pls can you advice – where do i go – for woocommerce – to display 36 product instead of 12 ?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I tried to forgot password -
Got locked out >.<
our access to this site has been temporarily limited by the site owner Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)
If you think you have been blocked in error, contact the owner of this site for assistance.
Hello! I have sent you an email. It should be fine now.
Thank you.
Kindly provide , How to download old version of the7?
Hi!
Could you please, submit a request via our online help-desk https://support.dream-theme.com
Are you blocking theme updates from Russian IPs? This is true?
Hello! Yes, it’s pointed in the item description https://ibb.co/XkBLZJV
I’m almost wait for 3 weeks my support account is not approval
Kindly help me for support change header logo sir!
Hello!
Accounts don’t need any approval on our support portal. I see your profile at https://support.dream-theme.com/ Could you please clarify what kind of problem you experience? Are you able to login?
how to change stickily logo in company one click demo – logo is change only in top after scroll down 7seven logo is appear
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-a-logo-in-elementor-floating-header/
But we still need to clarify what is wrong with your account at https://support.dream-theme.com/ Could you please answer the questions above.
header transp option is not showing in my situation.
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) in the order they were received. Please note that most of them are handled within 24h – 48h, but sometimes (in very rare and complicated cases) you will have to wait 5-7 business days for our response. We are open!
Hello! Are you able to create a new ticket https://ibb.co/8XNX2zn ?
yes sir! I’m not able to create new ticket at that time message will pop like this,
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) in the order they were received. Please note that most of them are handled within 24h – 48h, but sometimes (in very rare and complicated cases) you will have to wait 5-7 business days for our response. We are open!Hello! The message should not prevent you from creating a ticket. Could you please provide a screenshot of the entire browser window. You can share it through https://imgbb.com/
Could you please provide a screenshot, which illustrates the problem with submitting the ticket? The entire browser tab. Thank you!
Yes Sir! Kindly Check this Link ——> https://ibb.co/61BfTR6
Could you please provide a screenshot, which illustrates the problem with submitting the ticket? The entire browser tab. Thank you!
Already submitted sir , Kindly check the above link sir!
The image above illustrates the issue with the logo. While I am asking you to for a screenshot which would show why you can’t submit a ticket at https://support.dream-theme.com/
I’m not able to submitted the ticket – Ticket is not able to open
I’m not able to create new ticket at that time message will pop like this… – could you please send a screenshot which shows how this popup doesn’t allow you to submit a ticket? There are no complains from other buyers. We need to understand why you can’t submit a ticket.
Hello! Please click this button https://ibb.co/njCLYHH
Then choose the theme and the subject of a ticket https://ibb.co/NnhqZhm
How can I try it for just one week for free because I want to test the RTL on my new site first before I buy it
Hello! I am afraid there is no trial period. Though The7 is not officially RTL compatible, many people are using it for their RTL sites.
Hi how do i change menu from floating menu? How do i change distorted floating logo?
Hello! Could you please refer to https://support.dream-theme.com/?s=logo&post_type=knowledgebase If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
Hi, for my product page and catalog page, it will always add another url ending with page/2, could you advice what’s the problem please, how can I solve it?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Updating the theme to latest version, broke all my accordians. Support has expired, but this shouldn’t happen. please advise
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
Unable to disable persistent loading spinner in The7 theme v.11.15.0
Dear The7 Support Team,
I’m experiencing an issue with the loading spinner in The7 theme version 11.15.0. The main problem is that the loader keeps running indefinitely, particularly on mobile devices (Android with Chrome). I’m seeking guidance on how to either resolve this issue or completely disable the loader.
- The loading spinner continues to run and doesn’t disappear as expected. - This issue is most noticeable on mobile devices, especially Android phones using Google Chrome. - The loader behavior is inconsistent across different devices and browsers.
Theme Version: The7 version: 11.15.0
1. How can I completely disable or remove the loading spinner functionality from the theme? 2. Are there any known issues with the loading spinner in version 11.15.0, particularly on mobile devices? 3. If the loader can’t be disabled, how can I resolve the issue of it running indefinitely? 4. Are there any additional troubleshooting steps you recommend for this specific problem?
I would greatly appreciate any guidance or solutions you can provide to either fix the indefinite loading issue or completely remove the loader. If you need any additional information, please let me know.
Thank you for your assistance.
Best regards, Marvin Smit
Hello Marvin!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Hello Team,
I am encountering an issue with activating the license code on my staging domain while redesigning a website. The activation fails, showing an error.
Could you please assist me in linking the license key with my staging site to resolve this issue?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
I need to create a Before & After slider with two images in a post. Is that possible using The7 and the WPBakery builder? If so, do you have a tutorial because I can’t seem to find it?
Hello! You can use the appropriate widget https://the7.io/main/shortcodes/before-after/ If necessary, you can import this single page from our demo https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/#single-page
Thanks for your reply but I’m not using Elementor, not sure if that would work with WPBakery.
Hi!
This is a WPBakery page https://the7.io/main/shortcodes/before-after/
Page import works the same for all page builders. Sorry for posting the link from Elementor guide, but it’s absolutely the same for WPBakery https://guide.the7.io/wpb/user-guide/the7-dashboard/pre-made-websites/#single-page
Great, I will try it out then! Thanks for the help!
Always welcome )
