485 comments found.
Hello, I want to buy. Will customers be able to place their ads in “create event” on the site?
Hi,
Thank you for your interest.
Unfortunately. the theme functionalities don’t have that option. Thank you.
Hi Guys! I updated your theme to 5.2.9 version but now elementor not work and don’t show the theme elements of elementor in front end.
I found this in elementor system information:
Elementor – Compatibility Tag GrandConference Theme Elements for Elementor Compatibilidad no especificada.
I see that not work elements is just elements for the theme like a carrousel, slider, titles and elementor and when i try to edit some page with elementor, elementor say: Preview could not be loaded error
Hi, I need to update the URL linked to GrandConference license, but I no longer have access to the old website. I’m not receiving the password reset email when I try to sign in. Since my support has expired, I can’t open a ticket. Can you provide an alternative solution? Thanks!
Hi,
Thank you for purchasing.
Could you please provide your registered email address using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Hello,
Do we need Elementor premium for this theme and Elementor Add-ons to work properly or not ?
Thank you
Hi,
Thank you for your interest.
Basically everything you saw on demo site are included without required purchasing any additional pro version.
So there is no need to buy Elementor pro version to create all pages you saw on our demo sites. We are using basic version of Elementor across all demo pages too
Good afternoon, I just purchased this with the intent of utilizing the “Business Forum” demo. When I went to import this demo is not available in the list of available demos. Please advise.
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
1) Is it possible to associate (multiple) tickets with a session? In our use case a session would be an individual concert or workshop. It is possible to buy tickets for individual concerts/workshops at the festival, as well as tickets covering multiple concerts. 2) Is it possible to mark certain speakers as “featured”? These would be the headline acts at the festival.
Hi,
Thank you for your interest.
1. Technically you can create multiple tickets using WooCommerce products.
2. Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Can you please let me know how to remove the “Archives” and “Categories” from the mobile menu?
Hi,
Thank you for purchasing.
Please install this plugin https://wordpress.org/plugins/classic-widgets/
Then you will be able to remove widgets from “Side Menu Sidebar” via Appearance > Widgets.
hi…I try to find how to change url on Button “Get Ticket” on the right side of heade.Can you tell me since when i click it goes to old url
Hi,
Thank you for purchasing.
You can change it from Appearance > Customize > Navigation > General > Get Tickets Link URL.
hi I already migrate my site to new server since my old domain is expired,so can you help me unregister/deactivate the theme license from the old domain/website.I need to put in my migrate site but same site but diffrent domain name
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Pre sale question – can the events have their own pages and be linked in the schedule here: https://grandconference.themegoods.com/v5/schedule-tab/
IE – instead of clicking and expanding, can there be a “more info” button embedded etc. for events with a lot of info, additional images, etc.
Hi,
Thank you for your interest.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Is there option for me to Disable CREATE EVENT for users, I want for me to be only author for events on website
Or can I use that button for CALL option, I dont want for users to create accounts I want to be only author on website
GrandEvents is theme
Hi,
Thank you for your interest.
Yes by default, only administrator can create an event.
Hello, I would like to buy your theme and use the “grandevent” or “discover the city” for a multiple categories events agenda website running Event Calendar. However I would like the confirmation it can fit to integrate the plugin “Business Directory Plugin” with all its features. Second question, would you recommend Yoast or AIOSEO plugin for SEO with your theme ? Thanks for your answer.
Hi,
Thank you for your interest.
We haven’t tested with the 3rd party plugin you mentioned. But normally you might need to add custom CSS code to make it displays beautifully with the theme. You can also use any SEO plugins you want to use. They should be working fine with our theme. Thank you.
Hello Your system isn’t sending emails out.
https://license.themegoods.com/manager/ I tried resting the password no email – I created a new account no email to get the password. I need to reset my purchase code
Hi,
Thank you for purchasing.
Could you please provide your registered email address using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
I sent a support request 21 hours ago. I think you are slow in terms of support. My ticket number: 3689697
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
The slider plugin is a nightmare. There should be a way to update to the last version without having to wait to a theme update.
Hi,
Thank you for purchasing.
You have to purchase separated license for Revolution Slider if you want to use additional features ex. auto update feature of the plugin.
it is not an additional feature. The plugin is included in the theme. Therefore you should give the option to update the plugin regularly.
It’s not our option as the plugin is created by other developer so they locked the auto update only for their purchaser only.
Themegoods tutorial suggest Loco translate.
But there is a strange and important bug: after installing Loco Translate, all the event details in the events pages disappear.
Re-importing demo contents dont work. Deactivate Loco Translate too
Please login with your purchased account so we can continue providing support for you.
I tried the theme with an agency who bought it long time ago. I will probably buy for myself soon. Do you run any specials?
Really sorry, we have no plan for special discount for the theme any time soon. Thank you.
Right after a clean install, changing the buttons color either in Worpress theme settings or in Elementor doesnt work. No instruction provided in docs too. Frustrating!
Please login with your purchased account so we can continue providing support for you.
I tried the theme with an agency who bought it long time ago. I will probably buy for myself soon. Do you run any specials?
Really sorry, we have no plan for special discount for the theme any time soon. Thank you.
Hello, I want to change the template of the single event however I can’t find where to do it. if I use elementor the graphic is different from the one that it is using as standard. Where can I find that particular template?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
this is a pre-sales question: Hello team, I really like this theme: https://grandconferencev5-2.themegoods.com/ as it aligns with the concept of the Emirates Literature Foundation Festival and our requirements but before I purchase and proceed I have some pre-sales questions and appreciate having support moving forward:
1)we are in Dubai UAE- Middle East so do you support RTL Arabic languages and text direction from right to left if switched to Arabic? This is a key stopper for us.
2) I can add a revolution slider and add web banners on the home page right? Or can I proceed with Elementor Pro? I already have a license key for Elementor Pro.
3) is the theme SEO optimized or should I add something like YOAST SEO as currently we are so weak in that and we want to fix this with the new theme?
4)The theme has to add to cart, checkout and complete order, and an e-commerce section which is amazing but if I want to integrate a ticketing website and the purchase will happen on their not on this website, I mean like a sub-domain, would it be possible to disable the e-commerce feature and purchase on the theme itself?
5)when searching for authors and events, can I have more idea about the filters and how they work? or let’s say the ordering and sorting of events, authors, and speakers, can be customized to something like this: https://litfesttickets.emirateslitfest.com/author
Hi,
Thank you for your interest.
1. Yes technically you can change all elements to RTL using Elementor.
2. Yes you can use Revolution Slider. However for Elementor Pro. According to Elementor license. They don’t allow theme developer to purchase and include its pro version since they sell it on subscription model (yearly).
Basically everything you saw on demo site are included without required purchasing any additional pro version.
So there is no need to buy Elementor pro version to create all pages you saw on our demo sites. We are using basic version of Elementor across all demo pages too.
3. You can use other SEO plugin for SEO optimisation.
4. Yes you can link to 3rd party ticket selling website as well.
5. Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Hello,
Can we embed the font directly on the server so that it is not downloaded from the Internet every time the page is refreshed? We noticed that the font takes a few seconds to load.
Hi,
Thank you for purchasing.
Yes you can use this plugin https://wordpress.org/plugins/custom-fonts/ for custom font upload options.