242 comments found.
4b2f9e5f-eff1-4b0f-b5d6-042ff7566cb0
Quick question reguarding Chrome browser. The featured work and what we offer sections stretch the images, also if I refresh the page in safari all the content disappear. There sections use custom OT portfolio Slider and OT Services Slider plugins. What it could be and how can I fix it?
Hi,
Please don’t worry, we’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Thank you!
7801efe6-61ff-4085-99a1-9751e0dd1a73
The images for Team, are stuck on 300w x 1500 tall. I tried to overwrite it but got css errors.
The page is here: https://xfa.dfm.temporary.site/about-us/
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Thanks!
7801efe6-61ff-4085-99a1-9751e0dd1a73
probably a stupid question, but here goes. How do I simply use the same header for the entire site. I like the homepage header, but it switches to white on all other pages.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello! There is a vulnerability in the included version of WPBakery. When will the next theme update occur? Additionally, when we rename the login URL, we get an email that there is a fatal error with the theme on the login page but this fatal error only occurs with sites using this theme
Hi, please submit a ticket for help: https://oceanthemes.ticksy.com/
Thanks!
When will the next theme update occur as there is a vulnerability in WPBakery? I don’t think we need to pay to submit a support ticket for that.
Hi,
Please contact us to get WPBakery Page Builder 8.6.1:
https://themeforest.net/user/oceanthemes#contact
Thank you!
hi, i bought the theme but when I want to install it to wordpress it says that the link expired. can you please assist
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi, the theme won’t update the “RadiantThemes Addons” plugin, and without the update, I can’t upgrade PHP on my website past 7.4, which is now outdated.
The plugin causes the server to crash.
1.2.1Installed version:
2.0.0Minimum required version:
2.0.0Available version:
Active, Requires Update
then
Downloading update from https://themes.radiantthemes.com/brixel/plugins/radiantthemes-addons.zip…
Download failed. A valid URL was not provided.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
We are using your theme since 2020 and it always worked fine. Now we moved to a new server and suddenly the images of the “OT portfolio filter” module are completely streched vertically in Edge and in Chrome. In Firefox it still looks fine. So we decided to buy your updated theme and install it on our new server, but we are not able to install the new theme in wordpress because of the following error message: “theme cannot be installed, because style.css is missing”.
Thanks in advance for your fast reply.
The theme update was successfull now, but the bug with the vertically streched images is not fixed by the updfate. Please see https://www.kwgm.de/geschaeftskunden/
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hey, just wanted to mention that when I use Chrome, the homepage images look all stretched out vertically. You can see it here: https://prnt.sc/mw6Cnue7iAfW
But when I use Firefox, they look fine. Check it out here: https://prnt.sc/gF3bRl-vHcFc. My developer has fixed these, but he’s not sure why the errors are happening. There are a few other similar errors that need fixing too. Are you able to fix them, or can you send me instructions on how to sort them out?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Does your theme, and case study/Portfolio section support php 8 or higher, as I get php errors when i change the php version
Got error 'PHP message: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, bool given in............#5 /public_html/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(533): require()\n#6 /home/1411660....', referer:
Hi,
Can you provide us with more pictures of the error occurring on your site?
Thank you!
hi, I wondered if it was possible to set a background image for the pages in this theme. And also where I could go to to remove the title “news” in the new pages.
Thanks in advance for your answer and all my best wishes for 2025! Kind regards, Leen
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I am considering purchasing the “Construction” theme from your site (https://wpdemo.vegatheme.com/construction/), and I wanted to confirm if the theme is fully compatible with Elementor. Could you please let me know if I can use Elementor to customize the layout, especially for the portfolio grid and other page sections?
Thank you in advance for your assistance. I look forward to your response.
Sorry, this theme is not compatible and does not support the Elementor plugin. Thank you!
Hello, how can i change the color in the menu https://symiheritage.gr/
thanks
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi there,
I’m loving your theme and use quite a few of them
I have a warning from WordFence, and have for a while now that the theme is insecure. Here’s the message I get:
The Construct Theme for WordPress is vulnerable to Arbitrary File Deletion in versions up to, and including, 1.4. This is due to the ‘_mysite_delete_skin_zip’ parameter in the ‘dl-skin.php’ file. This makes it possible for unauthenticated attackers to delete any file on the server of the vulnerable service.
Is it possible to provide an update to fix this please?
I got the theme through Envato Elements so am not entitled to support but it would be much appreciated as always 
Thanks, Andy
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
- where do we change bg color of top header? If we change for pages is good, but then it also apears on homepage? - services – if we add service, it doesn’t apear on togle on service page. Where do we find this toggle? - navigation header – if we change background color, where can we set opacity (transparent)?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Purchase Code: 550e5e1a-0c0a-4620-b757-b0b2409c1067
Good morning, I purchased the Construction – Construction – Business & Building Company WordPress Theme, which states that it comes with demo data files. The demo data files are not included in the zip file. Can you please send me the demo data files that are supposed to come with this theme? Thank you, Cory Rucker Director of Marketing & Communication Welliver crucker@buildwelliver.comHi, Please watch this video tutorial before setup your website: https://www.youtube.com/watch?v=QDlKIWYyO58 , Thank you!
Hello, I’m having trouble loading the demo data as it seems to get stuck on “Importing content.” Any suggestions on how to resolve this? Thanks!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hello,
I am having a challenge with connecting the Portfolio pages to other page. Any page with the portfolio sortcode will show blank, eg, pages with [portfolios col=”3” gap=”30” arr=”true” num=”6”] or [portfoliof **] shows blank screen, once i remove those codes the pages becomes good.
Guide me on how to fix this. Thanks
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Sorry just to add, it would be great to get feedback on my last ticket today as i need to work on this site over the weekend
Thanks!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Also, please read this guide: https://oceanthemes.ticksy.com/article/15372/ , Thank you!
hello
I’m trying to import the demo data on this site and its getting stuck on the importing widgets part, I’ve increased the php limit to the max allowed on my server but its still not working, can you advise please if theres a work around.
Thanks Simon
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Also, please read this guide: https://oceanthemes.ticksy.com/article/15372/ , Thank you!
i didn’t find the OT Construction Demo Content plugin to install it, so i can’t download all demo contents
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you