12674 comments found.
I have a marketplace, and users are uploading photos of different sizes. The thumbnails are uneven. I used the tool in the customizer for controlling the thumbnail size in WooCommerce, but it didn’t work. I want the images to be 1:1
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Issue with displaying the “Order By” sorting form on WooCommerce product archive page Hello,
I am experiencing an issue with the display of the “Order By” sorting form on the WooCommerce product archive page while using the WoodMart theme.
Issue Details: The “Order By” sorting form (which should be displayed by the woocommerce_catalog_ordering() function) does not appear on product archive pages, despite the following:
The function is correctly called in the archive-product.php file. I have temporarily disabled the woocommerce_product_loop() condition to test whether the form is being hidden. The “Hide Sort by widget” option is set to NO in the theme settings. I have checked the following:
There are no JavaScript errors in the browser console. I have temporarily disabled all plugins (except WooCommerce) to rule out a potential conflict – the issue persists. I tested the Storefront theme (WooCommerce default theme), and the “Order By” form appears correctly. Therefore, the issue seems specific to the WoodMart theme. Actions Taken So Far: I have reviewed and modified the code in the archive-product.php file to ensure the function is being properly called. I cleared both the site and browser cache to rule out caching issues. I commented out conditions and directly tested the code using the do_action( ‘woocommerce_before_shop_loop’ ) function. Despite these efforts, the “Order By” form still does not appear on the product archive pages.
Request: I would appreciate your help in identifying and resolving this issue. Could you please advise if there are additional settings or updates required to fix the problem?
Thank you in advance for your support!
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Hello,
I am reaching out regarding an issue with the WoodMart theme on my WooCommerce site. I recently activated the theme license around three months ago, so I am relatively new to the theme’s features and settings. I am encountering a persistent issue with the “Order By” sorting option on product archive pages, which I haven’t been able to resolve on my own.
Despite my support period having expired, I am hoping you could assist with this specific problem, given that I’ve only started using the theme recently and haven’t yet fully leveraged the support options available. Here are some of the troubleshooting steps I’ve already tried:
Verified the function in archive-product.php Disabled all other plugins to check for conflicts Cleared the cache on both the site and browser The issue affects my store’s navigation and user experience, so any guidance would be highly appreciated. Thank you for considering my request.
Best regards
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Hi,
Thank you for your message and for using our WoodMart theme.
This feature comes with a WoodMart theme, and we don’t have a separate plugin to use with other themes.
Kind Regards
hello, when clicking on the select option in the item that is a variable product, another option pops which will make the customer a bit confused, can that be disabled? so that when the customer clicks on the select option, a single product page will open, is that possible?
?
Hello,
Yes, you can disable this in the Theme Settings. You can set it so that clicking the select option will take customers directly to the single product page.
Kind Regards
Hello,
I’ve enabled the “Posts Navigation” option on my site, but I noticed it navigates through all posts, regardless of category.
What I’m looking for is a way to ensure the navigation only moves between posts (previous/next) within the same category.
Could you advise if there’s an option for this, or perhaps a code solution?
Thank you!
Hello,
Thank you for your question.
Yes, this is the default behavior in WordPress, where the post navigation moves through all posts regardless of the category. Unfortunately, there is no built-in option in the theme to restrict navigation to the same category.
Kind Regards
I tried to make the purchase but my card is declined please provide me an alternative way to make my purchase from India.
Hello,
Thank you for reaching out. Unfortunately, we are unable to handle payment issues directly. Please contact Envato support for assistance with your card issue or inquire about alternative payment methods available in India.
Kind Regards
Bug Report:
Description: if you close the “filter/categorie layer” in the shop / category pages via the Close button not only the layer closes but also if there is a link/element below the layer gets clicked too….that is super anoying cause as a user a just want to close the layer and nothing else.
the the videos in the link:
1. video 1: https://streamable.com/23nxtk
Close button is clicked, below is the logo which links to the homepage, so just by clicking the close button the link below is also clicked and therefore i get to the homepage what i dont want of couse
2. video 2: https://streamable.com/5ulx0a
Close button is clicked, below is the logo which links to the homepage, so just by clicking the close button the link below is also clicked and therefore i get to the homepage what i dont want of couse
3. video 3: https://streamable.com/ozdgav
close button is clicked, below is the search field, so just by clicking the close button the search field below gets activated and on mobile the keyboard appears what i dont want of couse in the demo you can see the cursor blinking in the field…
so actually by clicking the close button a second process is activated if there is a clickable element below the X Button of the layer….
please provide a patch oder custom code!
thanks a lot
Hello,
Sorry, but links don’t work for us. Could you please reupload your videos so we can check the issue?
Kind Regards
Video1: https://streamable.com/639pul Video2: https://streamable.com/saits8 Video3: https://streamable.com/rhk1ye
Kind Regards
You can fix it by applying patch # `603027 `. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
I have extended the service, But when I updated in the dashboard, the expired date did not update, I can not get the support now
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
WPBakery Page Builder has new version 7.9, how I can update it?
Hello,
You can update the plugin to the latest version via Dashboard -> WoodMart -> Plugins.
Kind Regards
Hello I am facing issue, where I cant see the quantity number on the add to cart ( on Single product page, Sidecart and Cart Page.
I have tried turning off caching plugin, also turning off all of the other plugins except necessary ones, I have also change the font color to be black for the forms but with no success.
Can someone help me?
Thanks!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, you are still having problems with the demos. The website has been down for three days now, it does not load. Please communicate something
Hi,
Thank you for choosing the WoodMart theme for your project!
Currently, there are no problems with our demo. Could you please try to visit it using a different browser? Also, check the website through the direct link https://woodmart.xtemos.com/
Kind Regards
Dear WoodMart Support Team,
I hope this message finds you well. I am currently using the WoodMart theme for my website and would like to update the Email social link that appears on my site. However, I’ve been unable to locate where I should make this change in the theme settings or code.
Could you kindly provide me with step-by-step guidance on how to modify the Email social link? I would appreciate any instructions or tips that can help me resolve this issue quickly.
Thank you in advance for your support. I look forward to your assistance!
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Is this theme can be used for multi vendor website ? if yes, dose this shows vendor name in product page ?
Hello,
Yes, our theme is compatible with most popular multivendors plugins like Dokan. For more details you need to contact plugin’s developers for help.
Kind Regards
thanks for the reply ,
one more question , is that possible to do checkout page design same as Accessories ( Demo) to Mega Electronic ( Demo)
Yes, of course. You can use this checkout layout on any prebuilt demo.
Los demos no funcionan en el sitio web de https://woodmart.xtemos.com/ por ejemplo https://woodmart.xtemos.com/demo-motorcycle/demo/motorcycle/
Hello, thank you for informing us about the issue. There may have been a glitch, but we don’t see any problems with our demo site. Could you please let us know if you’re still experiencing issues with the page loading?
Kind Regards.
Hello,
I wanted to make sure if the video element (embedded from YouTube) in the background will autoplay? This only works in WP Bakery editor? https://woodmart.xtemos.com/video-element/Hello,
Yes, you can enable the autoplay option for the video element.
Kind Regards
Thank you, is it possible to make the sound play as well?
Hello,
Sorry, unfortunately, this is not possible.
Regards.
I have a simple question regarding the available options for wd-icon-name, such as wd-count-icon. I’ve searched through the documentation, forums, and various resources but haven’t been able to locate a comprehensive list of these options.
Subscribing to forums every 6 to 12 months hasn’t proven to be effective and wasted money, as we haven’t seen much engagement in response to our queries at all, that led to any results.
If you could provide me with a list of all the wd-icon-name options or just add it to the docs, like we see for any theme, or direct me to where I might find this information, I would greatly appreciate it.
Simple standard things are not so simple with the theme, so we have to work around it with hacks, they work mind you, but we also do not see any hooks or filters for theme related items, no dev docs to expand the theme,
// Inline script to hide the wishlist button and product count for discontinued products
add_action('wp_footer', function() {
if (is_product()) {
global $product;
if ($product->get_stock_status() === 'discontinued_prods') {
echo '<script type="text/javascript">
jQuery(document).ready(function($) {
$(".wd-wishlist-btn").hide(); // Hide the wishlist button
$(".wd-product-count").hide(); // Hide the product count
});
</script>';
}
}
});
We truly appreciate the theme; however, I’m feeling a bit frustrated by a few simple aspects. We should have documentation by now to help us manage each element effectively. Thank you for your support, and wishing you all the best!
Hello,
We have checked your account on our support forum, and we can confirm that all your topics were answered by our team, with the necessary assistance regarding the theme provided. Please note that the comments section is not our official support center, and we don’t provide technical support here. However, you’re welcome to submit bug reports and feature requests. We’ll certainly consider adding the list of wd-icon-name options to the documentation.
If you’d like further assistance, feel free to reach out via email or create a topic on our support forum.
Kind Regards
Hello, do you have any filter and icon docs, or at least some direction please, thanks.
We don’t have such docs because it was developed to be used in other places on the website. For this purpose, you would better use Font Awesome or other alternatives.
Thank you for your assistance! Do you have any documentation for the standard notice alerts, specifically the classes we can use throughout the site? A reference guide for developers, similar to what’s commonly provided in many themes, would be incredibly helpful.
While we truly appreciate the theme, we’ve found certain aspects to be restrictive at times, making it challenging to navigate the various classes, filters, and theme-specific variables. A clearer, more streamlined approach that aligns with existing standards would significantly enhance consistency and usability.
As we work through the theme, the lack of documentation has led to a lot of trial and error, which can be quite time-consuming.
Just a thought: better documentation could improve customer satisfaction and boost sales as well. The foundation is great and has seen significant improvement; however, it still lacks some critical online resources. Thank you!
Hello, thank you for your feedback! We are constantly improving our documentation and would love to hear your suggestions. If you have any specific article titles or topics you’d like us to cover, feel free to share them. Your input would be invaluable in making our resources more helpful and accessible to everyone.
Hi after applying the patch. The side bar view cart breaks, I already deactivated the unecessary plugins for the theme. Still there’s a bug after applying the latest patch. Please help. https://prnt.sc/C2BmsEIrd-7k
Hello,
It seems like you have enabled Elementor’s cart widget that replaces our theme’s widget and its style. You can disable it in Dashboard -> Elementor -> Settings -> Integrations https://gyazo.com/c740c3031eb1238ff47e5b747a0c6941
Kind Regards
is there an option to show the variables in this way: https://prnt.sc/LGR0cHmaFl15
if not possible, I would be grateful if you could share with me a 3rd party plugin to do that
Hello,
No, there is no exact layout available like that in WoodMart. Unfortunately, we don’t have a specific plugin recommendation for this feature either. You may need to explore third-party plugins for product variation display options.
Kind Regards
Hi, I cant acces my account at https://xtemos.com/my-account/. Can u send my a password reset link or help me in another way? I want to deactivate the theme on a domain. Thanks!
Hello,
Please send us your purchase code and email so we can help you. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
There be a discount these days ?
Hello,
Currently, we don’t have specific details about any ongoing discounts. However, WoodMart typically offers discounts during major sale events like Black Friday, Cyber Monday, or seasonal promotions. You might want to keep an eye on ThemeForest or the WoodMart website during those times for possible discounts.
Kind Regards
