2984 comments found.
Hi! I stumbled across one issue:
When activating the WPBakery Backend-Builder inside a portfolio page, it detroys it. After saving/preview, the menu, the title, the footer is all gone. Only the Items inside the bakery-builder are shown.
Can you please help me out?
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Guys every time I update my website or plugins, I have to deal with a new issue. If you check my website now and play a video, you’ll see it goes full screen and visitors are confused with this bug and they just leave. Please check the issue since I’m losing customers right now. Increditors.com
Hi,
Thanks for reaching out.
We’ve checked the page’s HTML structure and found that the video popup is wrapped in extra code, that we don’t have in our theme. Most likely some of the installed third-party plugins might cause that. Please check our screenshots below:
https://tppr.me/Qob9E
2. Our demo site:
https://tppr.me/dF5Sl9
As a solution, you can use the following CSS hotfix:
.clb-popup:not(.-slide-in) {
height: 100vh;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
The marked area is a part of a pre-made layout, that can be edited via Project Settings:
Step 1: https://tppr.me/ScDuMT
Step 2: https://tppr.me/Y5nCBz
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, is there a way to change the link of the menu button from the sidebar header to a custom page/popup? Thank you!
Hi,
Thanks for reaching out.
From your WP dashboard navigate to Theme Settings > Header > CTA Buttons and you will find the option to change the button URL.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, download from themeforest the version is 3.4.4 and not [Ver 3.4.5]
Hi,
Thanks for reaching out and notifying us. Please, try to get the archive from TF again.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
Every “Text without Text” on Footer, has a link to https://www.facebook.com/colabrio/ why?
How can i change that?
Thank you
My mistake!
I fixed it
Hi,
Glad to hear that you were able to sort it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Guys,
I updated the website after a long time, and the only issue I noticed on the frontend is the lack of dark mode – everywhere it’s set to light mode by default, which I never used. By default, I had dark mode set for the entire website, including colors, etc.
After the update, I go into the options and notice – I don’t have any options related to appearance, dark mode, etc., in the “General” tab.
I compared it with the documentation: https://colabrio.ams3.cdn.digitaloceanspaces.com/ohio-docs/docs__theme_settings_01-scaled.jpeg ... and in my “General” tab, I don’t have any options like “Theme styling,” “color mode”... Only “Logo | Preloader | Cursor | Scroll to top | Search.” That’s it.
What happened, and where can I set/change these options now? Or is it a bug, and something went wrong with the update?
P.S. Individually, in the settings for each page, I can set dark mode, and it works – but still, I can’t modify it, change colors, etc.
Thank you for your help.
...or I didn’t notice after updating the theme files that Your Plugins requires updates too in WP admin. Sorry for the confusion. Everything is working beautifully now. Best regards!
Hi,
Glad to hear that you were able to sort it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Guys!
i have purchased this theme, but i could not find the Documentation file in the Download files
I need the documentation asap in order to navigate and edit the theme easily
Thank you!
Hi,
Thanks for reaching out.
Here’s the link to the online docs:https://docs.clbthemes.com/ohio
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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where to change there footer https://imgur.com/vL6BEvT
Hi,
Thanks for reaching out. It seems like you have active support, please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out. It seems like you have active support, please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Hi, I’m having trouble installing the theme and demo data. Specifically in Elementor.
I bought the license on themeforest and I have it connected to wordpress, I read the documentation and did it step by step. But the pages outside the portfolio do not exist.
It only has the example home page, nothing more.
Can you help me?
Hi,
Thanks for reaching out.
If you need all pages from the main demo try to install the following item:https://tppr.me/1jMJNb
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi I need to easily add a custom font to my site (ie not google or Adobe). I don’t have CSS skills, can custom fonts be easily added to this theme? Thanks
Hi,
Thanks for reaching out.
Yes, there’s an option to upload and use self-hosted fonts.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, can the Show Project link change to external link? i don’t want it to go to portfolio page, but go to other external link.. possible?
Hi,
Thanks for reaching out.
Sure, there’s an option for that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
Receiving Error with Demo Installer when installing demo.
“Error: error (500) Try to repeat an action again”
My support option is expired, but wondering if there is any quick resolution to this error?
Thank you
Realized that this error only happens when attempting to download the “Demo – Landing 2024”.
The install works on the other demos.
Hi,
Thanks for reaching out.
Since the mentioned demo is pretty big, please try to repeat the action one more time. Also, check if your server meets our theme’s minimal requirements.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ty for your assistance. Yeah it keeps doing the same.
Okay, one last thing if you don’t mind.
Here’s my server info which does meet the theme requirements but maybe I’m not seeing something. The time limit is high but everything else meets.
Server Environment: PHP Version: 8.2.23 Server Software: Apache MySQL Version: 8.0.36 PHP Time Limit: 50000 PHP Memory Limit: 256M PHP Max Upload Size: 64M File Upload Permission: Writable HTTPS: Yes Iconv assert: Success
.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you… a personal message has been sent (2 in total).
Thanks
Hello,
How can i use this theme as a catalog and disabling add to cart etc functionalities?
Thank you
Hi,
Try to use the following plugin.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are welcome
Hi, How can I create a news slider instead of a portfolio? Thanks
Hi,
Thanks for reaching out.
Unfortunately, slider layouts are available for portfolio projects only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’m having a problem where I make changes in the theme settings but they are not applied, yet they are saved in the theme settings.
What could it be?
Hi,
Thanks for reaching out.
From your WP dashboard navigate to Theme Settings > Performance and switch off the Options Cache option.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Saw there’s a new landing page in 3.4.4 can you link me to which one it is? Can’t find it
Hi,
Thanks for reaching out.
Here you go:https://ohio.clbthemes.com/
And here’s the demo:
https://tppr.me/5iLPb
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Buenos días, necesitamos actualizar el plugins Advanced Custom Fields PRO, ya que tiene una vulnerabilidad grave y nos indica el siguiente error:
Paquete de actualización no disponible.
¿Nos pueden ayudar?
Hi,
Thanks for reaching out.
Ensure that you have the latest Ohio version and there should be an option to update ACF Pro:https://tppr.me/ppIuoI
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Muchas gracias por su ayuda, vamos a probar lo que nos indican
You are Welcome!
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