5229 comments found.
demo full repair computer , inner pages, elements, forms etc…
This dashboard is a support-free zone!
Please use the support ticket.
Thank you!
Hello, my site has recently crashed after the last update. The plugin causing the issue is Slider Revolution. No issues were detected prior to updates. I have updated all plugins as well as Brooklyn and the issue reoccurs when the plugins are reactivated.
I would like to purchase your theme for a third time for a new website, but want to ensure this issue does not follow. Any assistance would be appreciated.
Please do not request support via the ThemeForest dashboard. To receive assistance, kindly create a support ticket.
Until I have more details about what is happening on your end or understand the root cause, I cannot confirm that this is a Brooklyn theme issue. Based on my 15 years of experience, such problems often originate elsewhere.
To properly investigate the issue, please create a ticket. I look forward to assisting you further!
Best regards, Marcel
Noted, thank you.
you’re welcome!
No me permite activar la licencia en un nuevo dominio pese a que ya borré del dominio anterior.
Please open a ticket!
Just bought template. When trying to activate it just keeps saying “Connecting Brooklyn Servers”. Nothing further happens
Thank you for checking in. I have contacted our server provider, and there is currently a server outage. As soon as the servers are back online, I will provide an update here. Thank you for your understanding—unfortunately, this is beyond our control. Our servers have 99% uptime, so I believe this might be a more complex issue.
Server are back!
When attempting to update Brooklyn Core Plugin (United Themes™) we get the following error. Can you help? ‘
Download failed. cURL error 28: Failed to connect to licensing.wp-brooklyn.com port 443 after 10002 ms: Timeout was reached
Plugin not activated. A higher version of Brooklyn Core Plugin (United Themes™) is needed for this theme. Please update the plugin.’
Server are back! Please try again
thanks so much!
Hello, planned demos for Elementor? or is better visual composer?
As soon as the first Brooklyn Elementor version is released, there will also be demos built with Elementor. The release is still planned for the end of the year, around late December, but I would rather expect it to be in January or February!
Ok, please Add demo repair computer
the website isnt properly working anymore on mobile since the latest update, I was wondering if anybody else had similar issues about images not loading, even though all of the plugins are up to date?
It is certainly not related to the latest update. Please activate the core plugin, and if the issue persists, kindly create a support ticket.
Thank you for your understanding!
Brooklyn Theme Update 4.9.9 Released!
We’re excited to announce that Brooklyn 4.9.9 is now live! Below is the complete changelog for this release:Version 4.9.9
Updates:
- Updated Slider Revolution to 6.7.20
- Updated Brooklyn Page Builder (Visual Composer) to 7.9.1
- Updated UT Core to 1.0.3
- Updated UT Portfolio to 4.9.7
- Updated UT Shortcodes to 5.1.1
Bug Fixes:
- Fixed bug with typography default font weight
- Fixed bug with video popup for portfolio
- Fixed bug with border radius for portfolio title
- Fixed bug with effect disabled for filter portfolio items
- Fixed bug with background distortion effect
- Fixed bug with Reveal FX on row module
- Fixed bug with Special Effects on inner column
Deprecations:
- Deprecated ut-twitter plugin
- Merged ut-x plugin into ut-core plugin
New Features:
- Introduced Demo #54
- Major UX improvements for Brooklyn Page Builder
- New design for Brooklyn Page Builder
- New brand colors for theme options and meta panel
- New X (Twitter) widget
- New icon size for Service column module
- Added overflow control for columns module on desktop, tablet, and mobile
- Automatic thumbnail generation from uploaded videos on portfolio (FFmpeg)
- External link support for portfolio react slider
- Support for WooCommerce product category image on hero
Improvements:
- Improved theme custom font upload
- Improved portfolio video popup
- Improved theme custom cursor skins builder
- Improved counter number module
- Improved advanced Google Maps module
- Minor theme options improvements
- Minor security improvements
- Minor CSS improvements
The update is now available through the Brooklyn Updater and will be available on ThemeForest shortly.
Enjoy the new features and improvements!
Hi,
I got some error on some pages when trying to edit them: PHP Fatal error: Uncaught TypeError: filter_input(): Argument #1 ($type) must be of type int, string given in /home/.../wp-content/themes/brooklyn/unite/core/admin/option-tree/includes/ot-functions-admin.php:1907 Stack trace:
Is this a known issue?
Thank you.
Thank you for reaching out. The error you encountered is related to the filter_input() function and is typically caused by a compatibility issue with your current PHP version. We recommend upgrading to PHP 8.3 for optimal performance and compatibility with the Brooklyn theme.
Please note that we do not provide support through the dashboard. For further assistance, kindly create a support ticket through our official support system, and we will be happy to help you resolve the issue.
Thank you for your understanding.
Thank you!
Hello and thank you,
I already have the 8.3 PHP version. I’d be happy to read the latest documentation about the compatibility requirements.
You claim to offer lifetime updates, so I find it inappropriate to ask for support renewal (almost the price of a new license) in order to fix an error that occurred due to the updates…
Thank you.
Of course, all updates and bug fixes are free for a lifetime. No one has to pay for updates or bug fixes. The support fees are charged by Envato, not by us, and we have no control over that. These fees have nothing to do with our lifetime updates.
The support fees must be paid to receive individual support!
Anyone can create a ticket, whether they’ve paid the support fee or not! We’re happy about that because we want to 1) help and 2) know what the problem is! But we always fix the issues—that’s our job.
Indeed, thank you very much. Just opened a ticket.
Thank you for the information. Someone has already responded to you. Everything else will be handled through the ticket. Thanks!
Dear valued clients,
We apologize for the delay, as sometimes things don’t go as smoothly as planned. The recent hurricane also set us back a bit in our schedule, even though we weren’t directly hit. We are only 30 minutes away from the disaster area, which has impacted our progress. We are now in the final stages and aiming to release by the weekend.
Thank you so much for your patience and understanding! You can look forward to the new demo, #54, with more exciting updates in development. While demo 18 won’t make it into this patch, it will follow shortly after.
Best regards,
Marcel and the UNITED THEMES™ Team
Dear clients,
We would like to inform you that UNITED THEMES™ is located in the North Carolina area, and we are currently affected by Hurricane Helen. As a result, there is a possibility that we may experience power or internet outages, which could delay our support response times.
Additionally, we have an update regarding our upcoming release. Unfortunately, the update that was originally scheduled for last week will be delayed by one more week.
Thank you for your understanding,
Marcel, Founder of UNITED THEMES™
site license keeps getting deactivated. I have called and had it reactivated three times. I was told 1% of people have this problem and they are working on it. waste of money and time. maybe make sure your product works before selling it.
Hi there,
As we discussed in a previous ticket, you can manage your license directly at my.unitedthemes.com. I know this issue has been frustrating, even though it affects less than 1% of users. Our team is working hard on a solution that will be rolled out soon. In the meantime, you can reset your license key yourself on my.unitedthemes.com or reach out through our ticket system if you need any more personalized help.
Thanks so much for your patience, and I’m sorry for the hassle!
Best, Marcel
how to change “Brooklyn” text during website load ???
Please kindly note that all support inquiries must be submitted via our ticket system. The dashboard is not intended for support requests and is monitored by our pre-sale team, not the support team.
Thank you for your understanding!
Best regards,
UNITED THEMES™
Hello, for a short while now I can no longer edit the Portfolio pages with Composer. I can only edit them with the classic editor. Can you answer me without opening a ticket, I don’t have time to wait.. thank you!
I can’t see a purchase button, and technical questions are answered through our ticket system. The issue you’re describing isn’t known to us, so please open a support ticket. Thank you!
https://united-themes.freshdesk.comBest regards,
UNITED THEMES™
Hello, you have a wonderful template. I have some challenges registering the license again. it was originally used on my localhost before i migrated and now i have deactivated everything so i can regiestere it fresh on the actual domain. I am stuck now as the registration keeps getting stuck on “connecting Brooklyn Servers”. I need your help urgently to resolve this. I cant update anything on the website!
Thank you for enjoying our theme! You can also manage your licenses here: https://my.unitedthemes.com/. If you need further assistance, please create a support ticket here: https://united-themes.freshdesk.com.
Best regards, Marcel
This is absolutely beautiful work! Every demo has an eye catching layout and I had to go through every single one. You have done some impressive work and I know it was a lot of work.
Thank you so much for the great feedback! I’m really glad to hear that you liked the design of each prebuilt website. I personally designed and built every one, so your kind words mean a lot to me. If you have any questions or need assistance, feel free to reach out! -Marcel
Hello! First and foremost incredible theme! This is a built in functionality question. I have installed WPML and it doesn’t show up when activated in the header areas (Top or Additional Menu)...everything should be functional but I’m wondering if this is simply a theme compatibility/update issue. My theme, WP and plugin versions are all up to date. Please advise.
Thanks!
Hi,
Please contact technical support via the ticket system for assistance. https://united-themes.freshdesk.com/support/loginThank you!
Cannot edit Homepage from backend, I can edit all pages except this one. When click on Edit I can’t see WP Bakery options.
I can edit clicking directly on ‘Edit Frontend’, but I should be able using backend options. Now it’s bugged for some reason.
What could I do?
Please create a support ticket. In the meantime, make sure you have all the plugins activated that are associated with Brooklyn.
Thank you.
https://united-themes.freshdesk.com/support/loginWill the theme work with wordpress 6.6.x?
Yes, the Brooklyn theme works fine with WordPress 6.6.x. Make sure to always use the latest Brooklyn version to ensure the best possible compatibility.
So the reason why it wouldn’t work now is because I bought it years back right? Or should it always be up to date no matter when I download it?
We are using the latest version of Brooklyn with the most recent version of WordPress, just like many of our other clients. It is essential to always keep Brooklyn and its plugins up to date to ensure 100% compatibility and to make sure that all security patches are applied promptly.
I updated the theme and plugins, after that the builder stopped working, it moved to the right panel.
Problem – screen see – https://disk.yandex.ru/i/61R-ckrWA5d74w When i press the button – Backend editor t he whole panel moves to the right side.
Please note that we have two different teams handling inquiries. The team here on the dashboard focuses on pre-sale questions, while a separate team manages after-sale support.
To ensure everything functions correctly, please kindly activate the Brooklyn Core Plugin.
For any assistance after your purchase, kindly create a support ticket using the appropriate channel, and our after-sale support team will be glad to help you.
https://united-themes.freshdesk.comThank you for your understanding!
