6331 comments found.
carousel products not have equal height in new version https://novacommerce.it/ see this on mobile
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
Since 8.30 I am also seeing issues with images which are showing as small on the front end. The fix (.w-image img:not([src*=”.svg”]) { width: 100%; }) works a little bit, but other images that were supposed to be small are now large. I see there has been an update since then, but I can only download version 8.30. where do I download the very latest release which you have mentioned in other posts? Thanks
Hello,
If your theme is activated, you can update to the latest version via the WordPress dashboard.
owl carousel broken with latest release. Had to revert site. First time in a very long time an Impreza update has broken stuff!
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
.w-image img:not([src*=”.svg”]) { width: 100%; } it does not work correctly. When will the bug fix be released?
Hello,
We released Impreza v8.31 yesterday. Please update and check if you can replicate the issue.
Hello; With the last upgrade of WP I got errors for when adding new portfolio. (/post-new.php?post_type=us_portfolio) . Will you update your theme for this bugs?
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
Learn more about troubleshooting WordPress.
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
My support for Impreza has expired. Is it possible to send you email or message via here?
Hello,
You can use the contact form here to share your website credentials. We’ll check it and let you know possible solutions.
with latest update of wordpress and woocommerce the size of image not correct on dektop. when use option on impreza auto optimization js css with image selected not work if i deselect image the size is correct but in live builder is thumbnail of 150×150 is a bug of latest update? see https://alch.it
the problem is only with module IMAGE used in live builder if i use the slider work correct
Hello,
Thank you for pointing out the issue. We’re investigating it and let you know once we have a solution.
We’ll release a fix for it today. As a quick solution for now, you can add custom CSS code (replace quotes with straight ones, message formatting feature): .w-image img:not([src*=”.svg”]) { width: 100%; }
ok but another problem on carousel products on mobile device the stretch not work correct if i see on live builder work perfect on mobile view but if i use real mobile device the product are misaligned
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
Hi When will the Black Friday, Black Week promotion be available?
Hello,
We plan to have the next sale from November 18 until November 30. You can subscribe here to receive a notification when it starts.
Hello,
Thank you for pointing out the issue. I assume it was a temporary downtime on the hosting side. It should be working correctly now.
Hi guys,
I have a bug with the last update. Carousels get a weird behavior: misalignments, random image sizes, non-existent position points, no navigate rows). The bug disappeared when I deactivate “JS e CSS optimization” in advance setting of Impreza. (I don’t use minify from another plugin). Any idea to solve it?
Hello,
Please ensure you’re using the latest available Impreza and Upsolution Core plugin versions. After this, press the Auto Optimize button at “Optimize JS and CSS size” in Theme Options > Advanced. If you use any caching plugins, clear the cache as well.
Still not able to upgrade to the last version of Upsolution Core 8.3.03. I don’t have the upgrade option in my plugins list.
As an alternative solution, you can remove the old version and re-install the Upsolution Core via Impreza > Addons.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
thank it works
nope…the problem has back. I’ll wait for another upgrades.
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
I’m having problems with the theme. Even after everything is configured, the theme still gives this error. You may be interested in…
URL: https://smmloja.com/ I need help
Solved, just activate the license.
Unable to activate theme. please help! I keep getting this error View_Exception [ 0 ]: The requested view errors/general could not be found ~ APPPATH/kohana/classes/Kohana/View.php [ 265 ]
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
Tried to update but wordpress crashed. Got following errors. Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/admin/functions/updater.php:42 Stack trace: #0 /home/giteshtr/public_html/blog/wp-includes/class-wp-hook.php(324): us_api_addons(Array) #1 /home/giteshtr/public_html/blog/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #2 /home/giteshtr/public_html/blog/wp-content/plugins/us-core/functions/helpers.php(427): apply_filters(‘us_config_addon…’, Array) #3 /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/admin/functions/updater.php(102): us_config(‘addons’, Array) #4 /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/framework.php(123): require(’/home/giteshtr/...’) #5 /home/giteshtr/public_html/blog/wp-includes/class-wp-hook.php(324): us_theme_setup(’’) #6 /home/giteshtr/public_html/blog/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /home/giteshtr/public_html/blog/wp-includes/plugin.php(517): WP_Hook->do_action in /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/admin/functions/updater.php on line 42 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
Hello,
Please clarify if you followed the steps of the relevant updating guide.
Yes. I followed all steps. I already restored backup now, because I am unable to access admin panel now. After restore, I will do again all steps.
Yes. Again same errors are showing and not able to access admin panel. Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/admin/functions/updater.php:42 Stack trace: #0 /home/giteshtr/public_html/blog/wp-includes/class-wp-hook.php(324): us_api_addons(Array) #1 /home/giteshtr/public_html/blog/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #2 /home/giteshtr/public_html/blog/wp-content/plugins/us-core/functions/helpers.php(427): apply_filters(‘us_config_addon…’, Array) #3 /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/admin/functions/updater.php(102): us_config(‘addons’, Array) #4 /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/framework.php(123): require(’/home/giteshtr/...’) #5 /home/giteshtr/public_html/blog/wp-includes/class-wp-hook.php(324): us_theme_setup(’’) #6 /home/giteshtr/public_html/blog/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /home/giteshtr/public_html/blog/wp-includes/plugin.php(517): WP_Hook->do_action in /home/giteshtr/public_html/blog/wp-content/themes/Impreza/common/admin/functions/updater.php on line 42 There has been a critical error on this website. Please check your site admin email inbox for instructions.
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
First I need to restore backup. Otherwise your team does not able to access admin panel.
Upgraded as per your steps. Appreciate your great help. Kindly provide my great appreciation to your support team. Thanks a lot. Great support.
Template previews are broken. > https://templates.us-themes.com/#section-01 > Error establishing a database connection
Hello,
Thank you for pointing out the issue. It should be working correctly now.
Awesome
My Impreza support expired in the middle of my ticket! Please check ticket 64325 and Denis’ reply: “Please, try assigning the “smooth-scroll” class to the link (the tag), not div.”
But in WPBakery, the Just Icon settings only allow adding the CSS in the “Custom CSS Class” box, when editing the icon. And that class is then applied to the DIV.
So please continue answering in that ticket and let me know how I can set the CSS class “smooth-scroll” to the actual link instead of the DIV.
Thank you!
Thank you for replying to my ticket, I got it now!
can this make a directory website with all the bells and whistles? I also would like to have more than 1 product on a listing, just like a restaurant menu would. Are all pre builts free with builder purchase?
Hello,
If you refer to the site in a folder, you can set it up and activate Impreza. With an active Impreza license, you can also import templates and pre-built sites.
Note that you can Test Drive Impreza for free and check how everything works before you purchase.
your demo sites are broken, so I can’t go an copy sections….
Hello,
Thank you for pointing out the issue! It should be working correctly now. Please check.
If you are logged in to envato, you can send a message to UpSolution support – https://themeforest.net/user/upsolution#contact, otherwise they won’t get any information because we can’t write a support ticket.
no response because – the support team does not work on Saturdays and Sundays.
Hello,
We implemented the fix. Everything should be working correctly now. Sorry for the inconvenience.
Over two days without access to updates or support and no message from UpSolution about the situation. Does anybody know what’s going on? Can’t login, neither with Envato creds, nor with US credentials…
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Still can’t download updates to theme or plugins, nor login to the Support Portal. Would appreciate being informed when things are fixed. Note for self : Don’t use Envato login for UpSolution Support login. 
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Thanks, working OK now. It is concerning that such a fundamental issue as this has arise again (I recall the same thing happening before) and also that there is no support over the weekend to even confirm the problem and assure purchasers that you were aware of it.
Login with Envato account does not work on support ticket system.
Hello,
Unfortunately, there was an issue with Envato login redirects. It is now fixed and should be working correctly; please check.
Sorry for the inconvenience.
Thx!
