214 comments found.
Hello, I tried to submit a support ticket, but the link on your page does not work. I am also unable to activate the theme. Could you please assist me with this issue?
Hello,
This is most likely due to the temporary server downtime. Please clear your browser cache and try once more. If you are still getting the “Please Wait…” message during registration, try suggestions from this article.
Our Help Center is also working correctly now so you can also submit a support request if necessary.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
We’ve received critical warnings from our firewall/security plugins stating that WPBakery Page Builder is outdated (current version: 7.5; latest: 8.5). This is flagged as a high-risk security issue.
Frankly, it’s unacceptable that such a widely used plugin hasn’t been updated in your theme since 2022. Your response that “plugins receive updates too frequently” is not a valid excuse—especially when your theme advertises lifetime updates and support.
It is your responsibility to:
- Test your theme with the latest versions of bundled plugins like WPBakery and WooCommerce
- Release theme updates that include those updated, secure versions
We should not have to wait until our websites are compromised to see action taken. If this isn’t resolved promptly, I will raise a formal concern with Envato’s quality team, as outdated plugins bundled in premium themes are a serious issue.
Just to be clear: It is not the buyer’s job to chase theme developers for plugin updates. It is YOUR DUTY to ensure compatibility, security, and compliance with best practices.
Looking forward to your urgent response and an updated release.
Hello,
The theme is supported and we will continue to update it. You will be notified via email once the update is online.
Please note that the link our support agents already provided in the request with ID #257453 is where we are always uploading latest versions of plugin. You can access the latest version using that link.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I have this issue with woocomerce : “Your theme (SweetTooth Child) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce. Suggestions to resolve this issue:
Update your theme to the latest version. If no update is available, contact the theme author to check whether it is compatible with the current version of WooCommerce.
If you have copied a template file to modify it, you will need to copy the new version of the template and reapply your customizations.”** did you plan to upgrade ?
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Elated Portfolio part of
Qode Interactive
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Hello! Are you planning on updating the theme to at least update the WPBakery Page Builder to the latest version? We receive several messages from firewall plugins that the outdated version that the theme is using should be updated and the issue is listed as critical.
Thank you.
Hello,
The theme is supported and we will continue to update it.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Elated Portfolio part of
Qode Interactive
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I get this error,
Error Details
An error of type E_COMPILE_ERROR was caused in line 283 of the file /home/u743002008/domains/xxxxxxx.es/public_html/wp-content/plugins/eltdf-core/core-dashboard/sub-pages/import/import.php. Error message: Array and string offset access syntax with curly braces is no longer supported
any thoughts on how to solve this? Thanks
Hello,
Please check if you are running the latest version of the theme listed in change log. Also, we recommend using PHP 8.0 since the theme hasn’t been fully tested yet with PHP 8.1, 8.2 and 8.3.
Support
Elated Portfolio part of
Qode Interactive
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working. Thank you
Hello,
We are glad it works.
Have a great day!
Support
Elated Portfolio part of
Qode Interactive
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Hello, I used your theme some years ago to build a website for one of my customer. Recently this customer contacted me back saying that her website was broken, impossible to even access the backend, and I find out the problem was related to the eltdf-core plugin, maybe due to the wordpress automatic updates (that is what I though). So, I immediately thought about updating your theme and plugins to the latest version but after that even if the website was working again (no fatal error), all the shortcode that make the pages are not properly interpretated from the theme. Since then I tried everything was in my mind: - rolling back to the previous version of Wordpress (from the 6.6.1 to the 6.5.5) – not working, neither with the old or the new version of your theme - I obviously disabled alla the other plugins – not working - tried rolling back from php version 8.2 to 8.0 – not working - tried with hardcore backups restore – not working (I just have backups from 1 month ago – sadly don’t kwow when this problem started exactly) - tried the previous things again and again…NOT WORKING I really don’t know what to do…now everything is updated at the last version possible (your theme and plugins as well) but still all the shortcodes from the theme are just simple text boxes now… Please HELP
Thank you
Greetings Mirella
Hello,
In the latest version of the theme a theme registration module is added. You are required to register your theme.
If you are now using the latest version of the theme make sure that your theme is registered as well, as explained in this article.
Support
Elated Portfolio part of
Qode Interactive
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Thank you, it worked… If I only knew that before…. greetings
Support
Elated Portfolio part of
Qode Interactive
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The theme doesn’t seem to be compatible with recent versions of PHP (8.x). Are you planning an update?
Hello,
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
The theme is supported and it will continue to be updated. At the moment we don’t have an ETA when the update will come out. You will be notified when the update is launched.
In case you need the immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
Support
Elated Portfolio part of
Qode Interactive
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Hello. I bought the theme “SweetTooth” yesterday. Unfortunately, the purchase code does not appear in your list on your support page, so I cannot write a ticket. Can you change that? Thank you very much.
Hello,
Thank you for reaching us!
The theme won’t be added automatically to the “Supported Items” dropdown list after the purchase. It is necessary to submit a ticket for it first so purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
Support
Elated Portfolio part of
Qode Interactive
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Thank you!
Support
Elated Portfolio part of
Qode Interactive
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URGENT!!!
Theme options is gone, theme shortcodes not working! Tried to update everything, tried update and downgrade PHP version. Nothing helps.
Elated Core v1.4 seems not working with new WP. Rolling back to 1.3 issue is gone.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
1. is there a possibility to set a daily limit for products, so that when the limit is reached you can no longer order?
2. Some cakes can be personalized with the text flavor and other types. Is it possible to enable something like this?
Regards,
Ugur
Hi there,
Thanks for writing in!
1. You can always enter quantity number on each product however there is no daily limit. You could perhaps try to use a WooCommerce official extension for this purpose
2. You can add a variable product and read more about it here.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
There is a critical issue with WPBakery older versions. Are you planning to update this theme with the latest versions of the plugins?
Thank you,
Natasa
Hi there,
Thanks for writing in! The theme will be updated for sure as soon as possible and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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i need to download demo (wordpress page) and start modify this. thnak you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I am trying to open a ticket, but its saying not supported, yet i extended my support. Latest version broke my site.
Parse error: syntax error, unexpected ’—’ (T_DEC), expecting ‘]’ in /home/......./public_html/wp-content/plugins/eltdf-core/post-types/masonry-gallery/admin/meta-boxes/ImageManager.php on line 2
Hi there,
Possible your support extension was not processed, we can see that you have support so please try to submit a request once again.
Thank you and keep us updated.
Support
Elated Portfolio part of
Qode Interactive
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Is it possible to hide author of a portfolio item?
Hi there,
Thanks for writing in! You can always try to add this code to Appearance > Customize > Additional CSS
.single-portfolio-item .eltdf-portfolio-author-holder {
display: none !important;
}If you still need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Thank you!
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
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Import demo content not working
Your theme (SweetTooth) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Someone needs to respond and fix this please
Hello,
Please understand that our average response time is around 24 hours on weekdays.
For ‘Outdated Files’ WooCommerce message please try suggestions from this article here.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from the documentation in this link
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, The temporary website link is http://www.cubegrfx.com/temp15/ The website throws a fatal error by activating Elated CPT and Elated Core plugins. Also keeping them deactivated breaks the website design. The text part of the website is not shown instead, the code is displayed. Could you please guide and help to solve this? Also, I’m unable to raise a ticket. Could you please help
Thank you
Hi there,
Please check if you have updated the latest version of the theme and its plugins. The latest theme version is 1.6.1 and if you need instructions on how to update the theme and included plugins, you can refer to the following article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins.
We do see that you are using an outdated theme version and Core plugin so update your theme and check if it is registered.
We hope this helped.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Thanks so much. It worked. However, the revolution sliders on the various pages don’t show up. Before the update, the sliders were working. After the theme & plugins update, The sliders don’t show up. Can you please guide me in solving this. Thanks so much
The updated website link is cubegrfx.com/temp16
Hi there,
Could you please let us know on which exact pages the Sliders do not show, since we could see that it loads on your Home page, as well on other pages we could not locate any slider, only the title area.
Keep us updated.
Support
Elated Portfolio part of
Qode Interactive
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I can see in my html that theres 3 lines for images – NORMAL/DARK/LIGHT – dark and light are correctly accepting the changed value but NORMAL is not reflecting any of the images ive set,
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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hello , I just send you an email to get the psd file. on support@elated-themes.com thanks a lot
Hello,
This email is no longer in use. Please submit a ticket to our Help Center, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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oops I just see now… i send you a ticket for the two problems I have. today my support is just out but I contact you 2 days ago – and support was ok 2 days ago… hope you can help me for the two problem. i check how to submit the ticket
sorry, i try but its is writted : Support for “Sweet Tooth – Delicious Cake Shop Theme” item has expired. 2 days ago when i send you the email, it was not expired… and i send you the email on support@elated-themes like you ask several times on this differents posts… how to resolve my problemes? widgets bug and psd required. thanks
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will check if PSD files are available and send it to you if they are.
Support
Elated Portfolio part of
Qode Interactive
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Is it possible to have clients personal Instagram post show inside the theme?
Hello,
Please check the article in this link. This can be applied for other widget areas too, not just footer.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hallo how can I show the notification of the products numbers added to the cart on the icon cart?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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