13007 comments found.
Dear Team,
We are keen to purchase the theme. It shall be great if we can have the demo login to review a few things.
pls share the details.
Regards, Sharad
I’m having fatal errors on my site due to outdated woocommerce templates. I have the latest update, are you releasing another update soon to fix these?
dfd-ronneby/woocommerce/archive-product.php, dfd-ronneby/woocommerce/cart/cart-empty.php, dfd-ronneby/woocommerce/cart/cart.php, dfd-ronneby/woocommerce/cart/mini-cart.php version 7.9.0 is out of date. The core version is 9.2.0, dfd-ronneby/woocommerce/content-product.php, dfd-ronneby/woocommerce/content-widget-product.php, dfd-ronneby/woocommerce/loop/add-to-cart.php version 9.0.0 is out of date. The core version is 9.2.0, dfd-ronneby/woocommerce/loop/loop-end.php, dfd-ronneby/woocommerce/loop/loop-start.php, dfd-ronneby/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0, dfd-ronneby/woocommerce/order/order-details.php, dfd-ronneby/woocommerce/single-product/rating.php, dfd-ronneby/woocommerce/single-product/related.php, dfd-ronneby/woocommerce/single-product/review.php, dfd-ronneby/woocommerce/single-product.php, dfd-ronneby/woocommerce/content-product_cat.php
Thanks!
Hello!
Yes, the update will be released soon.
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Hello, I have a question about theme activation. I have a fully activated Ronneby theme. A few years ago was purchased by a webdesigner I hired to build my website. It runs fine. But now I want to setup a WP multisite. The procedure is to deactivate all plugins, setup the multisite and then reactivate all the plugins. When I do this the Ronneby-plugin is activated but the theme stays deactivated. It needs a code to be activated again. I don’t have that code and I can’t contact the webdesigner that purchased it (for me). What can I do? Can I find the code somewhere in the database? Of course I can send prove that I have an activated version. Thanks.
Hello Zonmedia!
Unfortunately, it is impossible to activate the theme except for entering the purchase code. If the designer purchased the theme from his account, he must provide you with a purchase code. Otherwise, the theme will not work. Or you can buy a new license and activate the theme with it.
Best regards,
DFD Support Team
Hello, Thanks for the theme, it works perfectly!
I just wanted to ask if you could upgrade the Slider Revolution plugin, please? The current version (v.6.7.18) has some risks/vulnerabilities, and since it’s a premium plugin, I don’t have the key to update it.
Thanks in advance!
Hello Darigos!
Yes, of course. Could you please get in touch with us via ticket here and clarify the purchase code?
Best regards,
DFD Support Team
From the descriptions I thought the theme uses Elementor. Is it possible to get a refund?
Hello Mapsrl!
The theme uses an elementor. Not all demos have been reassembled yet. You can see all the demos built on Elementor here in the “theme demos” block, “Elementor” tab
Best regards,
DFD Support Team
Where can I select the email recipiant for contact forms? I looked in documentation but I only have these options: https://ibb.co/M8g3TLY
Hello Booket!
I don’t see you buying our theme. Send a request here and I will answer all your questions.
Best regards,
DFD Support Team
How to set different font family and size on different languages ? Thanks
Hello Psytanium!
In this case, everything depends on where exactly it should be done. If these are WPB or Elementor modules, this is configured in each individual module. If these are some standard or auxiliary texts, then you need to use custom CSS. Create an ticket here and indicate where exactly it needs to be done and I will describe it in more detail.
Best regards,
DFD Support Team
Hi! I have multiple usernames on this email apparently and it does not show in my email apart from this one, hence i cannot find the purchase code now. I bought RNB in 2018 and have been running it ever since. I have some challenges. I understand fixing these may be beyond the scope of this support and maybe needs an hour of payment.
- The WPBakery plugin became the default page editor, and when I edit something in there and save, the text layout gets blown, until i revert to an earlier version of the page. What should I do?
- I figured through trial and error on my website to get the text in the middle 2.3rds of the width instead of the whole (why is it like this by default? it is unreadable when the text spans the entire width), but cannot find how to do it for other pages… - The slider on main page does not adapt to phone width/aspect ratio. - The site is slow, and became slower over time with Ronneby. I tried using other plugins to fix it but it will not be appreciated by prospects like it is. I already sent a proposal for someone else from your team to fix this paid, but didn’t receive response yet. Various speed tests show too big elements taking too much loading time related to Ronneby.
Thanks! John
Hello Yoba!
We have not received any inquiries regarding your questions. In order to understand all this, we need to look at the site and its elements. Create a request here or via Envato contact form and we will deal with everything.
Regarding the purchase code. We must understand that you really bought the theme on themeforest. Therefore, you need to find it. Otherwise, we will not be able to provide you with support.
Best regards,
DFD Support Team
Great, I replied there. You must have a payment receipt from this emailaddress in 2018.
Answered by e-mail. Regarding payments, this can only be verified by Envato. We can only check if the purchase code is valid, but you must provide it to us.
Please help me fix the problem
Hello Jaafarhaitham!
There is something wrong with the HTML on your site. Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Ticket Submitted
Answered by e-mail
Hi 
Simple question, my logo is not centered in the sticky header. It goes more to the bottom of the sticky header. In the normal header it’s fine, it’s just in the sticky header that it is placed. Is there a quick way to center it? 
Hello Booket!
Unfortunately, I cannot help you with this question without seeing the site. Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Hi, I have just purchased your theme and trying to active it, after trying to activate it, I received an error “There has been a critical error on this website.” now I cant log in the dashboard
Hello Kevin!
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Hello,
Is it possible to make a list like this in a normal text block? https://i.postimg.cc/5tkynYfN/hmm.png
Hello Booket!
If you are oriented in HTML – it is possible. You need to copy the code along with the classes and hierarchy. Create a request here and give access to the admin panel of the site and I will help you.
Best regards,
DFD Support Team
Hello,
I have finished my website but now I would like to translate to Arabic using Polylang but a problem occurred in portfolio items that I would like to translate, if i click on add gallery images the media is shown empty while the media item exist only in English. Can you please help me solve the issue?
Hello Jaafarhaitham!
This question should be addressed to the developers of the Polylang plugin. As far as I know each image also needs to be translated. Polylang developers will tell you – maybe they have some option for this.
Best regards,
DFD Support Team
Hi, I’m encountering an issue while activating the theme. Even after entering the correct purchase code (copied directly from the downloaded PDF), I receive an error message saying, “Please enter a valid code.” Unfortunately, I am unable to register for support, as it appears the purchase code I received is incorrect.
Could you please assist me in connecting with the support team to resolve this issue?
I’m encountering an issue while activating the theme. Even after entering the correct purchase code (copied directly from the downloaded PDF), I receive an error message saying, “Please enter a valid code.” Unfortunately, I am unable to register for support, as it appears the purchase code I received is incorrect.
Could you please assist me in connecting with the support team to resolve this issue?
Hello, I was looking through the comments and website, but I can’t find an answer for how to make one page have a functional menu and not just the side bullets for a proper, easy navigation.
Base: Thirty-two setup Parent: none Header style: 7 Template: For one page scroll Problem: Header menus do not display sections as pages for one-page setup. Title for one page scroll is only on the vertical dot menu. Question: Is there a way to set “Title for one page scroll navigation”, “anchor” or something else to display the sections as pages in the menu?
Thank you for your reply.
Hello Darkonerster!
Yes. For the One page scroll template, such a menu can be created using a different header style. Here are some examples:
https://rnbtheme.com/tenth/ https://rnbtheme.com/twenty-seventh/You can add anchors to the menu.
Best regards,
DFD Support Team
Hello, Can I add additional fields to Dfd Contact Form? Thanks, BR
Hello Skydull!
No. Additional fields cannot be added to the DFD Contact form. You can use the Contact form 7 plugin for this.
Best regards,
DFD Support Team
Contact form 7 and WPForms Lite – There are problems with the layout. Checkboxes and radio buttons are displayed incorrectly: https://drive.google.com/file/d/1g5H-Wz8oqChyu4Ntv_FSBEqDEeSzpepc/view?usp=sharing Perhaps there are ready-made solutions to fix these bugs?
Hello Skydull!
Create an application here and please send a link to the site and the page where this form is displayed. And we will try to help you.
Best regards,
DFD Support Team
Seems like a conflict between wp 6.2.2 and WPbakery. After update, edit page in 2col format now just has the title of page section on left, and all other elements of the edit page are on the left, off-screen and I have to scroll to see them.
sorry, should have been “all other elements of the edit page are on the RIGHT…”
Hello Larryp!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
hello i am trying to activate my theme this my purchase code
03dd33ba-XXXXXXXXX
but it is not working can you help me to activate the my code
Hello Yosefasad!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hello,
I tried to work on the woo commerce products as well. but the products technical information should show as drop down list and it’s not showing options as i am looking for.
I want to create left side portfolio or products as menu or tabs like categories as menu.
Regards, Ahmed
Hello Ahmed!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team