7211 comments found.
Hi
Do you have unlimted installation pricing like Astra Theme?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes , thank you.
I’m building a https://zzangreal2020.mycafe24.com/ site but the theme option hasn’t been saved since a few days ago. Please tell me how to solve this problem I can let you know the dashboard id pw. Send me an email!
my email : hongmario@gmail.com
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
ok
having an issue with the retina mobile view. Private Ticket #3745198 thanks
how you address this big error in all wp: Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the thegem-elements-elementor domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/.../public_html/wp-includes/functions.php on line 6114
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the thegem domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/..../public_html/wp-includes/functions.php on line 6114
Private Ticket #3774361
Thank you for helping. you guys are the best
You are most welcome!
I hate to post here, but you can’t make feature requests without a support license (really??).
(I use the WP Bakery version.) You have Account, Search, Cart, etc. blocks for menu structure, but they don’t follow the :active color settings for links (the CSS is there, just overridden). Can you please make the blocks comply or better yet add granular control to their block settings?
Also, the search icon dynamically changes to an “X” when active…but the mobile hamburger menu doesn’t?? Can you please update the hamburger icon to correspond to the menu status (closed/open)?
Thank you.
Hi, thank you for your message, however we need more details on this. Kindly contact us directly via our contact form at https://themeforest.net/user/codexthemes (you can do it without a support license) and provide your URL , thank you.
Thank you; I didn’t think about using the contact form. Message sent.
Hi there
Recently installed new demo for my site. Elementor not loading when i want to edit with elementor. Went through all the plugins. When i disable woocommerce then elementor builder loads. But i need woocommerce. what could be done?
Hi, are you running the latest theme and plugins versions? If yes, kindly share your URL and access details via our support center at https://codexthemes.ticksy.com/
PRE-SELLING QUESTION Do you have this header for a normal site that is not e-commerce? This is the header ( https://codex-themes.com/thegem/sites/shop-creative-fashion/ ) wanted but in another template you have. In other words, another landing template using this header that has with the sandwich menu on the left and logo on the left just like this layout entire layout buy NOT for e-commerce. basically this layout buy not for ecommerce buy info site.
https://codex-themes.com/thegem/sites/shop-creative-fashion/As a follow-up, please respond to decide if purchase again this them or use another.
thank
Hi, thank you for your request. Yes, we confirm, that all header layouts and designs you can see in the demos are available both for ecommerce and not ecommerce types of websites. Additionally, there 60+ prebuilt header templates which you can easily insert and adjust to your needs. For any further questions kindly contact us directly via our contact form at https://themeforest.net/user/codexthemes
on the agency creative dark, the waves lines, where those can be changed. is there any external css? I have go to tap in elementor each background parallax and haven’t found anything.. please advise where I can change those. asap help. I need in one of the sections have a video looping buy no idea where.
Private Ticket #3745198 really need help no way to change background
Hi, we have received your ticket and will reply asap.
How do I customer reorder the filter buttons on the portfolio grid? Right now they are alphabetical. I do not see a way to reorder them in “Filters & Sorting”.
Hi, we have replied to your ticket, kindly check.
Can’t get attributes to display on shop grid, on variation products. If its a variation, the attributes don’t display unless I choose “use for variations” but I don’t want these to be product options the customers have to choose. I only want them to display on the shop grid?
Hi, after activating the “Attribute Swatches” setting in the caption section of shop/product grid kindly activate “Show Attributes in Simple Products” setting as well. In case of any further questions please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hi, I can’t install my activation key, it says it’s already on another website. I need them to restart.
Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you.
Hi, TheGem is great! Got one question: the website is set to full width but the content and footer to boxed. How do i adjust the width of the boxed (content and footer)? Thanks!
Hi, thank you. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hi,
Thanks for your quick reply.
I’ve sent you a message.
With kind regards, Topper006
Thank you for you message. Got it and replied.
Hi, on mobile, is it possbile to show 2 columns of content (thumbnail) instead of one?
Hi, thank you for your request. Yes, sure, it is possible.
would it be something complicated or it can just be toggled?
Hi, it can be set in the settings of the posts extended grid element, no need for any additional coding. For any further questions kindly contact us via our contact form at https://themeforest.net/user/codexthemes , thank you.
Hello,
I would like to know if I can use any of the demo images that are available in the demos on my website, since there is a copyright issue.
If I do not have the right to use it, could you provide me with where you acquired the image in question? Or the name to be searched on Freepik so that I can buy one like it.
https://codex-themes.com/thegem/sites/construction/wp-content/uploads/2017/11/19.jpgIt is on this demo site: https://codex-themes.com/thegem/sites/construction/about-us-parent/about-us/
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hello,
I think I was clear with my question, I just want to know if I can use the image mentioned.
If not, could you tell me where you got it so I can buy the usage license.
Or what search term I can use to find something similar on Freepik.
Hi, thank you for your email request. We have replied, kindly check your email inbox.
Hi,
I found this error happens when I try to update TheGem Theme Elements
” Download failed. cURL error 28: Operation timed out after 300000 milliseconds with 14859934 out of 20675380 bytes received”
I checked with my hosting support team for this issue, it only happens with the gem wp bakery.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
I did submit the ticket but it show my support duration was expired. Why this happen and I try to switch to Elementor (again) and found the same issue
Hi, as said you can simply send us a direct message via our contact form at https://themeforest.net/user/codexthemes – please drop us a line and share your purchase code, thank you.
Hi, layerslider is asking me to register it on my site, i figured out how to do slider revolution but for layerslider i don’t see how do i get a key. Please help! thanks!
Hi, LayerSlider comes as bundled plugin, you don’t need to register it separately, it is already fully functional. Please ignore the message and check this article: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Hi, I don’t want to show the portfolio title or excerpt over the top of a header image on a portfolio page. I have disabled Title & Excerpt but it is still showing. Can you help at all. Thanks
Hi, did you clean up your plugins and website caches? Please resubmit this at codexthemes.ticksy.com, thank you.
Hi Can custom fonts be added easily to the theme. I don’t have CSS skills so hopefully you can just upload the font file? I have a WOFF file of the two fonts. Thanks
Hi, thank you for your request. Yes, sure, TheGem includes “Font Manager” allowing you to add any custom fonts fonts easily in few clicks.
Hi, I had some questions about activation licences. I submitted a ticket with my new licence but it says ‘Invalid’, can you help? thanks
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your license code and your URL, thank you.
Are ALL of the demo themes now fully editable with WP Bakery? When I bought this intending to use it a year ago, only certain demo’s were truly editable with WP Bakery.
Hi, all demos are fully editable in WPBakery and in Elementor. It was always so, I am not quite sure what exactly do you mean by “a year ago, only certain demos”. If you have some specific issues or questions kindly contact us directly via our contact form at https://themeforest.net/user/codexthemes , thank you.
why this home page appear like this in this product svg files how to fix https://welikesvg.com/product/all-sports-svg-bundle/
Hi, sorry, not quite understand what exactly you mean. Can you please contact us via our contact form at https://themeforest.net/user/codexthemes and provide more explanations? Thank you.
I have a video background that plays fine, but when I scroll and go back it pauses and doesn’t play again until I refresh the page
(I’m using the demo https://codex-themes.com/thegem/sites/fullscreen-vertical-slider-1/)
In other demos that have a video background this doesn’t happen, is there any way to fix this problem?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you.
I wanted to know if you could help me with a quick response, I have several licenses but they are all old, I do not have the support
Sure we can check your configuration, that’s why kindly share your purchase code and your URL via our contact form, thank you.
Ok, I’ll send the email right now, thank you very much.
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