1297 comments found.
Hello, i am not able to right clic on my web page, is there any document to find the config about this on the theme? appreciate it
Hi there, You can disable the right-click block by removing the “Shop Protect” block in the Extras section. Please refer to this screenshot: https://letshare.link/6b52beb699 Best regards
Thank you for your answer, i checked but “shop protect” is disable, but the right clic stills no able.
For technical questions please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
i want to buy this theme for two stores is there any special discount coming in future like black Friday or anything like that ?
Hi there,
Currently, Kalles is on sale for $62, which is the biggest promotion of the year. This deep discount has an uncertain end date, so make your decision soon before the price returns to $89. Best regards.
thank you for your response can you please tell me any chrishmis sale or black Friday sale or cybermonday sale
it was on 42 something i guess few week ago now its 62
Hello, there seems to be some confusion about the price. $62 is the deepest discount for Kalles. We confirm that this is the best price available, so you may want to consider purchasing soon before it returns to the original price. Best regards
Hi Team,
I recently purchased your theme again, and to my surprise, I discovered that some of the extensions you advertise are now paid. It seems I’d need to buy a subscription to use them, which feels quite misleading. I have to admit, I’m a bit disappointed.
Here’s a screenshot for reference: https://i.imgur.com/z7MEzIq.png
I had previously used these extensions for free on another site and naturally assumed it would be the same this time. However, it seems they’ve been moved behind a subscription paywall.
Could you please clarify why this change was made and if there are any options for existing customers?
Looking forward to your response.
Best regards, Yavuz
Hi there, Paid extensions are enhanced versions with additional features. For example, the Recent Sales Popup feature is currently available in the theme, but it uses mock data. However, if you upgrade to the paid version, the popup can display real buyer data.
Secondly, the Frequently Bought Together section currently only shows the default prices of all products, but with the EcomRise app, you can customize prices to offer better discounts to customers.
Lastly, the Volume Discount feature is not available in the free version and requires upgrading to the paid version to access. However, when you purchase our theme, you’ll receive a complimentary 6-month subscription to the paid version of EcomRise, allowing you to fully utilize these features during that time.
If you need more information or assistance, please open a support ticket at https://support.the4.co/.
Hello, I need to transfer my licence from old shopify store domain (now cancelled) to the one I am currently working on. How do I do this please? I had hoped that your system would recognise that the licence is attached to a non existent store.
Hi there, My colleague already support you reset license code. You can check the ticket #16270 and ask supporter if you have any questions. Thank you so much for using our theme. Best regards
Thank you, Sorted now
I am about to the link the Shopify site to the actual domain and just wondering how can we get rid of the “You’re previewing: Kalles-v4-3-6-official” which appears on the footer area ?
Hi there, Because you’re preview the draft theme version, if you want to get rid of preview message, you need to publish the theme to Live. Please open a ticket at our support system: https://support.the4.co/ if you have any questions. Thank you!
I am considering purchasing. The DEMO I want to use does not have a list of Instagram feeds, but is it possible to use the Instagram feed used in another DEMO?
Hi there, Yes, you can add Instagram feed section from another DEMO to your template. Please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
When I try to open The4 Toolkit app I get: 503 Service Unavailable. Is this a temporay problem? I am using Kalles theme version 4.3.6.
Hi, The4 Toolkit app was sunset. Please install EcomRise app for your store instead: https://apps.shopify.com/ecomrise?utm_source=the4-doc&utm_medium=import-demo Thank you!
Ah ok, I have that one. Was googling about the Wishlist and found a The4 blog about the toolkit, did not know it was deleted yet. Thanks for your quick responce!
Hi there, Yes, we uninstall this app and integrate this function into EcomRise. You can check and let us know if have any questions. Best regards
Hi Tea, we have added few BRAND logos to the section Shop by brands in the home page. How can we connect the individual products to the respective brand ? i cant see such option ?
For technical questions please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
Done , thank you , kindly help
Hi there! Would you be so kind and reset my purchase code, please? 
It is done. Have a nice day!
Hi
Can I limit the orders for certain cities or certain areas in a certain city ?
Because I don’t want to receive orders from areas that I can not ship to.
Thanks
Hi there, Thank you for interest in our theme. Our theme doesn’t support this fuction and theme can not interfere order. However, there are many applications on Shopify app support Limit the order. If you have any questions please let us know. Best regards.
Hi there, I am migrating my shop from dawn theme to kalles theme, in my dawn theme I was able to call to metafields under products, but in the kalles theme everytime I do that the metafield doesn’t show, and if I type if manual it reflect on the page until I hit the save button it all disappears! Has anyone run into this issue?
Hi there, If you have any issue with theme, this is the technical question. Please help us open the ticket on https://support.the4.co/ ; then we can provide support quickly. Hope to see you soon on support system. Best regards
I’m unable to submit a ticket for support https://support.the4.co/login
we need to transfer license to another domain. Support ticket system requires payment to get domain transfer. Can I get help without having to pay $45usd for a domain transfer?
Hi there, Our colleagues already reset your license code. You can check the ticket and activate the license code in the new store. Best regards
No there has been no reply regarding the new license code yet.
Hi there, we will support your ticket in 1 day, and I checked my colleagues replied your ticket in a few hours. Let us know if you have any questions. Thank you for using our theme.
Hi, could you help me please? How can i insert new icons instead of Line Awesome icons?
Hi,
Currently, our theme is designed to work with Line Awesome icons. However, in some sections, you can use images instead of icons. https://letshare.link/bc4a65b799 Please open a ticket on our support system at https://support.the4.co/, and we can check it for you. Thank you!
In Line Awesome there are not icons suitable for my webpage , thanks.
Hi again, We are sorry for missed this comment, Please help us open the ticket on https://support.the4.co/ ; then we can provide support quickly to check it for you. Hope to see you soon on support system. Best regards
Hi, the theme if working very well but we found a bug, at product page when you want to add more units with the quantity + selector the price stays the same, is it possible to increase the price as you want to add more units of the product? thanks
Hi there, If you have any issue with theme, this is the technical question. Please help us open the ticket on https://support.the4.co/ ; then we can provide support quickly. Hope to see you soon on support system. Best regards
Before buying a theme, I want to know how the theme displays the corresponding media gallery through the variation option values of the combination of color and size or material?
Hi there, Thank you for interest in our theme. The image display feature with corresponding style, color, and material is available; however, it currently only supports showing images for one option, not for a combination of variants such as Style + Color + Material.
To better understand the feature, you can check the attached documentation: https://support.the4.co/articles/variant-images-grouped#important-note
We hope you will provide feedback to clarify the request further; please open a Pre-sale ticket https://support.the4.co/ to make it easier to respond. Best regards
Hi,how can we remove the ShopPay Affirm buy now pay later message? It is at product page, Text: 4 interest-free installments, or from $26.08/mo with Check your purchasing power
Hi there, You can check this guideline to deactivate Shop Pay https://help.shopify.com/en/manual/payments/shop-pay/deactivating-shop-pay In the case, you only remove the text on product page, we can use the code to hide it for you. You can open the ticket on https://support.the4.co/ ; then we can provide support quickly. Best regards
Hi support team, please help it’s urgent!! I have edited the pricing of some products on shopify backend but it is not showing the updated prices on my website but howsoever showing correct pricing on shopify’s backend, which says that shopify has no issues in its backend but theme might have . Kalles theme is running currently on my website , this is my website link – https://www.thesockstreet.com/ . please help me out , i am facing this issue from 2 days , even talked to shopify’s support team but they concluded that theme might be having some issues! so help me out on this please ASAP!
Hi, We are not sure what the exact cause is, need to check carefully. Please submit the ticket at https://support.the4.co/ The support team will ask the necessary info to take a closer look at your configs and assist you accordingly. Thank you!
My ticket number is Ticket #14995 . please check and respond ASAP!
Hi there, my colleagues sent you the message and wait for your response. You can check it. Best regards
Hi Support team, please help! our store loading speed has suddenly gone down. All pages are loading really slow.
Hi there, We can not find the ticket on support system for this request https://support.the4.co/ We need to check it in detail and let you know. We will wait your ticket. Have a nice week! Best regards.
Pre-purchase questions: This is my first time setting up a shopify store so please bear with me. Thanks.
1. Say, I have multiple stores in one shopify account (I’m planning to have 2 or more stores with different niche). If I purchase this theme, can I use it in all of my stores? Or I must purchase different licenses for each store even if they are all in one shopify account?
2. For the product tagging on pictures, say, I want to create an inspiration/idea page and put pictures of a living room ideas and I tag all items in the photo with the listed product in the store. Can I put multiple photos with product tagging in one page? And is this feature available on all theme, not just in furniture/home theme?
3. Is this compatible with Yotpo reviews?
Thanks and have a great day!
Hi there,
Thank you for your interest in our theme and for your thoughtful questions. We are happy to provide you with some clarification:
1. Theme Licensing: Regarding the theme license, we would like to confirm that each license is only valid for a single Shopify store (e.g., yourstore.myshopify.com). If you plan to use the theme on multiple stores, each store would require a separate license. For more information, feel free to contact us at our support system https://support.the4.co/
2. Product Tagging on Pictures: We are a bit unclear about your specific request regarding product tagging. Shopify and our theme allow you to add ALT text to images, which you can see in more detail https://letshare.link/5bb6ca4f41 If you are referring to tagging products directly in photos for customer interaction, we would love to understand your requirement better so that we can guide you accurately. Please feel free to provide us with more details, and we’ll be happy to assist you further.
3. Yotpo Reviews Compatibility: We can confidently say that Yotpo is a popular app, and many of our customers use it with our theme without issues. We believe you will find it fully compatible.
Thank you again for considering our theme. If you have any additional questions, please don’t hesitate to reach out.
Best regards,
Thanks for the quick response. Understood about the theme license. This is what I am referring to regarding tagging products in photos:
A. https://letshare.link/731767a869 B. https://letshare.link/d60f92f71b
Not sure what it’s formally called or if it’s a feature on your theme or a core functionality in shopify, I dunno, since it’s my first time to setup a shopify store. Sorry about that. If it’s a feature on the theme, my question is, is it available throughout the theme? And can I add multiple photos (with product tagging) in one page like this? https://letshare.link/7335bb24ca
Hi my friend, Our theme has section similar it, you can add more image and pin products. https://www.loom.com/share/c28308ea48134b30942802ba2cced840 However, we don’t have option to add all product. You can check and let me know. Best regards Mie Tran
Thank you. This is what I’m looking for. And no, I’m not planning to add/tag all product in pictures. I will purchase. Thanks.
Yes, we are glad to hear this. Thank you so much for using our theme. Please let us know if you have any further questions or concerns via https://support.the4.co/ We will check and guide you soon. Best regards.
I have two shopify stores, but my other store cannot use this template because they said purchase code is invalid. How can I use the template in my other store?
Hi my friend, In response to your request for a license code, please note that each license code can only be used for one store. If you have multiple stores, you will need to purchase separate license codes for each one.
If you are looking to reset your license code, you will need to completely remove the theme from your old store.
Please let us know if you have any further questions or concerns via https://support.the4.co/ We will check and guide you soon. We hope to hear from you. Best regards.
