1294 comments found.
Hello, I need to transfer my licence from old shopify store domain (now cancelled) to the one I am currently working on. How do I do this please? I had hoped that your system would recognise that the licence is attached to a non existent store.
Hi there, My colleague already support you reset license code. You can check the ticket #16270 and ask supporter if you have any questions. Thank you so much for using our theme. Best regards
Thank you, Sorted now
I am about to the link the Shopify site to the actual domain and just wondering how can we get rid of the “You’re previewing: Kalles-v4-3-6-official” which appears on the footer area ?
Hi there, Because you’re preview the draft theme version, if you want to get rid of preview message, you need to publish the theme to Live. Please open a ticket at our support system: https://support.the4.co/ if you have any questions. Thank you!
I am considering purchasing. The DEMO I want to use does not have a list of Instagram feeds, but is it possible to use the Instagram feed used in another DEMO?
Hi there, Yes, you can add Instagram feed section from another DEMO to your template. Please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
When I try to open The4 Toolkit app I get: 503 Service Unavailable. Is this a temporay problem? I am using Kalles theme version 4.3.6.
Hi, The4 Toolkit app was sunset. Please install EcomRise app for your store instead: https://apps.shopify.com/ecomrise?utm_source=the4-doc&utm_medium=import-demo Thank you!
Ah ok, I have that one. Was googling about the Wishlist and found a The4 blog about the toolkit, did not know it was deleted yet. Thanks for your quick responce!
Hi there, Yes, we uninstall this app and integrate this function into EcomRise. You can check and let us know if have any questions. Best regards
Hi Tea, we have added few BRAND logos to the section Shop by brands in the home page. How can we connect the individual products to the respective brand ? i cant see such option ?
For technical questions please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
Done , thank you , kindly help
Hi there! Would you be so kind and reset my purchase code, please? 
It is done. Have a nice day!
Hi
Can I limit the orders for certain cities or certain areas in a certain city ?
Because I don’t want to receive orders from areas that I can not ship to.
Thanks
Hi there, Thank you for interest in our theme. Our theme doesn’t support this fuction and theme can not interfere order. However, there are many applications on Shopify app support Limit the order. If you have any questions please let us know. Best regards.
Hi there, I am migrating my shop from dawn theme to kalles theme, in my dawn theme I was able to call to metafields under products, but in the kalles theme everytime I do that the metafield doesn’t show, and if I type if manual it reflect on the page until I hit the save button it all disappears! Has anyone run into this issue?
Hi there, If you have any issue with theme, this is the technical question. Please help us open the ticket on https://support.the4.co/ ; then we can provide support quickly. Hope to see you soon on support system. Best regards
I’m unable to submit a ticket for support https://support.the4.co/login
we need to transfer license to another domain. Support ticket system requires payment to get domain transfer. Can I get help without having to pay $45usd for a domain transfer?
Hi there, Our colleagues already reset your license code. You can check the ticket and activate the license code in the new store. Best regards
No there has been no reply regarding the new license code yet.
Hi there, we will support your ticket in 1 day, and I checked my colleagues replied your ticket in a few hours. Let us know if you have any questions. Thank you for using our theme.
Hi, could you help me please? How can i insert new icons instead of Line Awesome icons?
Hi,
Currently, our theme is designed to work with Line Awesome icons. However, in some sections, you can use images instead of icons. https://letshare.link/bc4a65b799 Please open a ticket on our support system at https://support.the4.co/, and we can check it for you. Thank you!
In Line Awesome there are not icons suitable for my webpage , thanks.
Hi again, We are sorry for missed this comment, Please help us open the ticket on https://support.the4.co/ ; then we can provide support quickly to check it for you. Hope to see you soon on support system. Best regards
Hi, the theme if working very well but we found a bug, at product page when you want to add more units with the quantity + selector the price stays the same, is it possible to increase the price as you want to add more units of the product? thanks
Hi there, If you have any issue with theme, this is the technical question. Please help us open the ticket on https://support.the4.co/ ; then we can provide support quickly. Hope to see you soon on support system. Best regards
Before buying a theme, I want to know how the theme displays the corresponding media gallery through the variation option values of the combination of color and size or material?
Hi there, Thank you for interest in our theme. The image display feature with corresponding style, color, and material is available; however, it currently only supports showing images for one option, not for a combination of variants such as Style + Color + Material.
To better understand the feature, you can check the attached documentation: https://support.the4.co/articles/variant-images-grouped#important-note
We hope you will provide feedback to clarify the request further; please open a Pre-sale ticket https://support.the4.co/ to make it easier to respond. Best regards
Hi,how can we remove the ShopPay Affirm buy now pay later message? It is at product page, Text: 4 interest-free installments, or from $26.08/mo with Check your purchasing power
Hi there, You can check this guideline to deactivate Shop Pay https://help.shopify.com/en/manual/payments/shop-pay/deactivating-shop-pay In the case, you only remove the text on product page, we can use the code to hide it for you. You can open the ticket on https://support.the4.co/ ; then we can provide support quickly. Best regards
Hi support team, please help it’s urgent!! I have edited the pricing of some products on shopify backend but it is not showing the updated prices on my website but howsoever showing correct pricing on shopify’s backend, which says that shopify has no issues in its backend but theme might have . Kalles theme is running currently on my website , this is my website link – https://www.thesockstreet.com/ . please help me out , i am facing this issue from 2 days , even talked to shopify’s support team but they concluded that theme might be having some issues! so help me out on this please ASAP!
Hi, We are not sure what the exact cause is, need to check carefully. Please submit the ticket at https://support.the4.co/ The support team will ask the necessary info to take a closer look at your configs and assist you accordingly. Thank you!
My ticket number is Ticket #14995 . please check and respond ASAP!
Hi there, my colleagues sent you the message and wait for your response. You can check it. Best regards
Hi Support team, please help! our store loading speed has suddenly gone down. All pages are loading really slow.
Hi there, We can not find the ticket on support system for this request https://support.the4.co/ We need to check it in detail and let you know. We will wait your ticket. Have a nice week! Best regards.
Pre-purchase questions: This is my first time setting up a shopify store so please bear with me. Thanks.
1. Say, I have multiple stores in one shopify account (I’m planning to have 2 or more stores with different niche). If I purchase this theme, can I use it in all of my stores? Or I must purchase different licenses for each store even if they are all in one shopify account?
2. For the product tagging on pictures, say, I want to create an inspiration/idea page and put pictures of a living room ideas and I tag all items in the photo with the listed product in the store. Can I put multiple photos with product tagging in one page? And is this feature available on all theme, not just in furniture/home theme?
3. Is this compatible with Yotpo reviews?
Thanks and have a great day!
Hi there,
Thank you for your interest in our theme and for your thoughtful questions. We are happy to provide you with some clarification:
1. Theme Licensing: Regarding the theme license, we would like to confirm that each license is only valid for a single Shopify store (e.g., yourstore.myshopify.com). If you plan to use the theme on multiple stores, each store would require a separate license. For more information, feel free to contact us at our support system https://support.the4.co/
2. Product Tagging on Pictures: We are a bit unclear about your specific request regarding product tagging. Shopify and our theme allow you to add ALT text to images, which you can see in more detail https://letshare.link/5bb6ca4f41 If you are referring to tagging products directly in photos for customer interaction, we would love to understand your requirement better so that we can guide you accurately. Please feel free to provide us with more details, and we’ll be happy to assist you further.
3. Yotpo Reviews Compatibility: We can confidently say that Yotpo is a popular app, and many of our customers use it with our theme without issues. We believe you will find it fully compatible.
Thank you again for considering our theme. If you have any additional questions, please don’t hesitate to reach out.
Best regards,
Thanks for the quick response. Understood about the theme license. This is what I am referring to regarding tagging products in photos:
A. https://letshare.link/731767a869 B. https://letshare.link/d60f92f71b
Not sure what it’s formally called or if it’s a feature on your theme or a core functionality in shopify, I dunno, since it’s my first time to setup a shopify store. Sorry about that. If it’s a feature on the theme, my question is, is it available throughout the theme? And can I add multiple photos (with product tagging) in one page like this? https://letshare.link/7335bb24ca
Hi my friend, Our theme has section similar it, you can add more image and pin products. https://www.loom.com/share/c28308ea48134b30942802ba2cced840 However, we don’t have option to add all product. You can check and let me know. Best regards Mie Tran
Thank you. This is what I’m looking for. And no, I’m not planning to add/tag all product in pictures. I will purchase. Thanks.
Yes, we are glad to hear this. Thank you so much for using our theme. Please let us know if you have any further questions or concerns via https://support.the4.co/ We will check and guide you soon. Best regards.
I have two shopify stores, but my other store cannot use this template because they said purchase code is invalid. How can I use the template in my other store?
Hi my friend, In response to your request for a license code, please note that each license code can only be used for one store. If you have multiple stores, you will need to purchase separate license codes for each one.
If you are looking to reset your license code, you will need to completely remove the theme from your old store.
Please let us know if you have any further questions or concerns via https://support.the4.co/ We will check and guide you soon. We hope to hear from you. Best regards.
check my website https://mummakart.com . I have three lines in the upper left corner .In shop by collection I added menus .I want to make shop by collection link to show the menus not the 404 error page.only if I press plus icon it shows menu. if I touch the shop by collection it opens into 404 page. I want shop by collection to show sub menus instead of 404 error
Hi there, thank you for using our theme. We checked you are using # for the menu https://letshare.link/6f8159ee35 However, we need you describe this issue in detail with a few screenshots and send it to the support system: https://support.the4.co/ We will check and guide you soon. We hope to hear from you. Best regards.
Also on their product page https://asimjofa.com/products/ajkk-18. They also have a dedicated button ’’View Product Video’’. Is it’s included in theme or not ? Please guide me about this because i don’t have a technical background and i want my website to look like this website.https://asimjofa.com
Hi there,
Thank you for your interest in our theme. Regarding the sample store you sent, they use the Kalles theme, but they have customized a lot of code to personalize it according to their store. You can check the customized code https://letshare.link/d25d5b8f66. As you can see, they’ve made extensive adjustments to the theme’s code, which requires a dedicated developer responsible for implementing the changes and being ready to fix any issues that arise.
We do offer theme customization services if you’re interested. Please feel free to reach out to us via email at: the4.staff@gmail.com.
As for the product video you mentioned (https://letshare.link/585d0bb517), yes, this is available in our theme. You can add a video in the Products section of the Shopify Dashboard. For reference, here’s another helpful link: https://letshare.link/225d932d29.
If you require more detailed feedback or want us to review your customization requests, please contact us via email.
Looking forward to your response.
Best regards,
I know in your theme you can add product video but the dedicated button for view product video as shown in screenshot https://letshare.link/330847024f. Is this included in your theme.
Hi there, I commented and edited the link screenshots. Regarding the sample store you sent, they have customized a lot of code to personalize it according to their store. You can check the customized code https://letshare.link/d25d5b8f66 As you can see, they’ve made extensive adjustments to the theme’s code, which requires a dedicated developer responsible for implementing the changes and being ready to fix any issues that arise.
Yes, that button customized code. If you need a similar customization, you can compile your requirements and let us know. Please feel free to reach out to us via email at: the4.staff@gmail.com Regarding the screenshot issue, you can copy the link and remove any characters like periods, commas, or parentheses after the image link. We will carefully check to handle this issue. If you require more detailed feedback or want us to review your customization requests, please contact us via email.
Looking forward to your response.
Best regards,
Hi,
I’ve opened the ticket #13754, but I have no response from the support team.
Please, answer my ticket. I have serious issues in my store because of a problem with my new purchased license.
Hi there, we replied to you on your ticket. Please follow up that issue on the ticket. Thank you so much!
