5229 comments found.
Hello! I’m trying to install the theme and I get this message when I try to install the plugins:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of Brooklyn Core Plugin (United Themes™) is needed for this theme. Please update the plugin.
Hi, I’m having issues trying to install the demo website. I’ve checked and everything is set up correctly. However once I run the importer nothing happens. No files are imported. I’ve read through the guide and there doesn’t seem to be much in terms of support
Please create a ticket as we do not have support here on the dashboard. Thank you for your understanding!
https://united-themes.freshdesk.comHello There,
Where do I go to check to see if my hosting is running according to your recommended settings? My site is taking toooooo long to come up.
I purchased the theme a while back and finally have time to design my site. However, when I am logged in as the Admin, my site takes more than 30 seconds to come up.
Best Regards.
Please create a ticket and send the question to technical support, thank you!
https://united-themes.freshdesk.com
Hi!
In Plesk I keep on getting these two messages about vulnerabilities.
WordPress Brooklyn theme <= 4.9.7.6 – PHP Object Injection vulnerability PHP Object Injection vulnerability discovered by Rafie Muhammad (Patchstack) in WordPress Theme Broo… Show more Date: 09.02.2024 | Source: PatchstackWordfence Theme Enable vulnerability protection No updates available
Medium WordPress Brooklyn theme <= 4.9.7.6 – Reflected Cross Site Scripting (XSS) vulnerability Reflected Cross Site Scripting (XSS) vulnerability discovered by Rafie Muhammad (Patchstack) in Word… Show more Date: 09.02.2024 | Source: PatchstackWordfence
What is this about? Is there something we can do or you have to update the theme?
.
Thank you for reaching out! 1. For support inquiries, we kindly ask you to create tickets so we can assist you more effectively. 2. As mentioned in the text, versions below 4.9.7.6 date back to 2022. We’re now approaching 2025, and we resolved all known security vulnerabilities caused by third-party issues years ago. To ensure optimal performance and security, we highly recommend always keeping your Brooklyn version up to date. If you need assistance with the update process, feel free to let us know—we’re happy to help!
Hi, Can you tell me if we have to upgrade the php version to 8.0 or more since the last version of the theme? Actually I’m with PHP’s version 7.4. It’s ok/ Thank you so much
To maintain support, please create a ticket! Thank you.
Hello. I am having issues with Demo 28. The main menu is not working on the inner pages. I either need to fix the errors of menu links in main page, or I need to show the secondary menu on inner pages like portfolio. There is no option in the settings to enble the secondary menu. Please assist.
Please create a ticket, thank you!
It would be nice if you would be so kind to add Bluesky incl. logo in the selection social media accounts and profiles.
We regularly update the social media platform icons. As soon as your requested icon is included, it will also be available in the theme! Thank you!
Thank you for your quick response and the prospect of integration. I appreciate it.
My pleasure.
Brooklyn Theme – Update 4.9.9.1 Released!
Updates
- Slider Revolution updated to v6.7.23
- Brooklyn Page Builder (Visual Composer) updated to v7.9.3
Bug Fixes
- Fixed responsive settings for the spacer module
- Resolved default spacing issues in the text module
⚡ Improvements
- Updated WooCommerce template files
- Initial theme check for PHP 8.4-rc with a 20% performance boost
- Compatibility check with WordPress 6.7
Update Instructions
We recommend updating to the latest version to ensure compatibility and enjoy the new features.
❓ Need Help?
If you have questions or encounter any issues, please post them here or contact our support team.
Thank you for using Brooklyn!
Hi I would like to understand if Brooklyn theme is not working with the latest version of woo commerce. I am having difficulties with some files.
Please create a ticket. Someone will get back to you ASAP and offer you support!
Thank you.
Hi, my support expired long ago. this is why I am asking here
The dashboard is not for support! Someone will take care of your ticket ASAP!
Hi, I would like to manage my licenses here https://my.unitedthemes.com/my-licenses/ but there is no indication that suggests when the “will be back shortly” will happen. Do you know when you will fix your license server? I don’t want to raise a ticket I can wait if you kindly able to give some estimate when the license server will be back. thank you!
Please create a ticket; we have no support available on the dashboard! Thank you.
my.unitedthemes.com will no longer be online due to increased license fraud! Keys will only be managed through support!
Okay, thanks for letting me know. What is the support link please?
Hi!
We are having problems with our license because we left it active on our old server and we don’t have access to it any more. We would like to be able to put it on our website hosted on the current server but we get an error.
We don’t want to buy a new license because we already have one, but we can’t use the license either.
Any suggestion? It would be great if it could be reset in some way.
Thanks
Please create a ticket; we will take care of it!
Thank you!
Applying accent color in the theme options or in the single page option but it doesn’t change in live, we’ve tried hard refreshing and clearing cache too but still doesn’t work
any ideas?
thanks,
Please create a ticket, as everyone else does. Thank you for your understanding.
I have purchased a license and have not activated it on another site, but I get an error. What should I do?
Please create a ticket, Thank you!
hey, I just need activate license which I bought, why do I have to create a ticket? to create ticket we need support extend which we do not would like to, please fix this asap or send me inquire email address. thank you
Please note that anyone can create a ticket, including you.
Hi, How do I change the number of blog entries in the article list, I want it to be more than 9?
Please create a ticket, Thank you!
Please create a ticket! Thank you!
Hello UT Support Squad: Is it possible to ADD a eMail (envelope) ICON to the SubFooter? – currently you see social media icons there. Thank you.
...and how to go about implementing it?
Only the icons available through the options panel, or create a custom sub-footer using the page builder. For further questions, please use a support ticket! Thanks!
la licenza mi dice non valida come fare ???
mi potete rispondere vi ho scritto anche ieri
In this case, please create a ticket with all the important information, including a link to the website and the license key. Thank you!
Hi, are all pages able to be edited using Wordpress Bakery or is elementor or some other editor mandatory? Also is there a sample backend editor I can access/see before purchasing?
With WPBakery, full Elementor support will be available by spring 2025.
I prefer WP Bakery, is that the current editor in the backend? Do you have a test backend I can see?
Hopefully, you had a great weekend. Attached are 3 screenshots. https://snipboard.io/6r9Tku.jpg https://snipboard.io/0CAHwi.jpg https://snipboard.io/KHhULc.jpg
Ok from the page editor image, are you able to clone and copy rows or only copy them? Also is this wpbakery in dark mode?
WPBakery is just a foundation, with heavy customization! Yes, you can clone and copy rows. Thanks
it doesn’t let me activate the product, telling me the license is already activated, what can I do????
In this case, you need to create a ticket, and we will have to manually check where the key was registered! Thank you!
how to remove contact us section on bottom post ? it is so convoluted
Theme Options – Advanced – Contact Section. For any additional questions, please use the support ticket system. This dashboard isn’t intended for support inquiries. Thank you very much for your understanding!
Thanks, I spent more than an hour to find it
In the help videos within the theme options, it was demonstrated! Nevertheless, please submit future support requests via ticket. Thank you.
Hello, we are currently having the problem that content on the website is suddenly no longer displayed. In some cases, content is visible again from a screen width of less than 1024px. Do you have an idea why this could be? This is about the following website: https://apcm-freiwilligendienste.de/infos-termine/bewerbung/
Thank you for reaching out. This does not appear to be a Brooklyn-related issue. It seems that it may have been caused by an external factor. Could you kindly create a support ticket, as we’re unable to assist further through this channel?
We look forward to helping you via the ticket system.
thank you!
