990 comments found.
Error: The purchase code is already used . Not able to activate my thmem . i am not using anywhere this theme . how can i activate ? kindly help
Hello
Send us a message from our profile contact form with your purchase code details so we can check this.
Thanks
’ve spent the last 12+ hours trying to activate and use your theme, and the experience has been unacceptable.
The WordPress admin becomes extremely slow after activation — every action takes 2–3 minutes, both on localhost and live server environments. This makes the product practically unusable.
I’ve already verified the issue by isolating variables (disabling plugins, testing default themes, etc.), and the problem clearly originates from your theme.
This is not a minor bug — it’s a critical performance failure.
I need one of the following immediately:
A clear explanation of what the theme is doing that causes this slowdown A fix or patch Or a refund if this issue cannot be resolved quickly
If this is related to license checks, external API calls, or heavy queries, it needs to be disclosed and optimized. Right now, the theme is not production-ready.
Please treat this as urgent.
Hi,
This is just a general inquiry comment section.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Hi,
marketo/woocommerce/single-product/related.php version 9.6.0 is out of date. The core version is 10.3.0 can you please fix it an update template
Hi,
This is just a general inquiry comment section.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Error: The purchase code is already used . Not able to activate my thmem . i am not using anywhere this theme . how can i activate ? kindly help
i did message with license key. kindly help us
Hello Support,
When I try to activate the theme it says: Error: Missing or malformed API token: You need to provide an API token to access the API. The token must be either a 32-character alphanumeric string or a 43-character string with alphanumeric characters, hyphens, and underscores. See https://build.envato.com/api/#token
Please help!
Hello
Are you using the latest version of our theme? This issue was fixed in our last update.
does it show different vendor stores with products ?
Hi,
You will need a vendor plugin like Dokan to get the vendor stores with the product.
Thanks!
ive opened a ticket.. its about changing globat color theme
Hi,
Our team has already responded to your ticket. Kindly check the ticket thread for further assistance.
Thanks!
hello.. ive made a new ticket
Hi,
Thanks for reaching out. Our support team already replied to your ticket. Please refer to the ticket for further assistance.
Regards
How can I edit the product-only page or add new widgets?
Hi,
If you’re trying to customize the product page, you may use the ShopEngine > Single Template.
For further assistance, don’t hesitate to get in touch with our support forum at https://xpeedstudio.ticksy.com.
Thanks!
I can’t activate the theme license.
Hello
I see you already have an active license to this domain cong*br.com/
Hi, does this theme support a points system for customers that purchase items?
Hi,
I’m sorry, there are no such kinds of features in the theme. Maybe you have to look for a WooCommerce extension to achieve that.
Thanks!
Hello, please help. I need to reset my license for this theme. The website I tested it on has already expired. Thank you very much.
Hi,
You can reach out through the author’s profile message or email us at support@xpeedstudio.com with your purchase information.
Thanks!
thanks
excelent support thanks a lot
Thank you!
can I use purchased license key for development and after development compplete can i use same key for live my wordpress project?
Hi,
Yes, you can do that. Please deactivate the license after development to reuse it in another project.
Thanks!
I am trying to activate my license in my production site, but it is showing “No activations left”. I have already deactivated from development but am still facing the same issue.
I need a solution asap, so please try to revert me back asap. I am waiting…
I have already created tiucket on support but no reply yet
Hi,
We noticed that the license was being used on three domains. The issue has now been resolved from our server end. If you need any further assistance, please refer to your existing tickets or feel free to reach out.
Thanks!
i am not getting enough reply from your support. what is the maximum response time for each ticket? do i need to put my ticket issue in the comment section to get a reply?
Hi,
Our support team has already replied to your ticket. Since then, we haven’t heard back from you. Please refer to that ticket for further assistance.
Thanks!
Hi, I have just bought and installed the theme and it shows that there are old version of WooCommerce plugin files.
Here is the message..
Your theme (Marketo) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi,
Sorry for the inconvenience you have. We’ve received your ticket in our support forum. Kindly refer to the ticket for further assistance.
Thanks
The little cart icon in header does not show no of items in cart in Mobile & tablet mode, any way to bring this ?
Hi,
We couldn’t reproduce the issue on our end. It seems fine. All support requests like this are handled via our support desk. Open a support ticket with the details. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Hi, I like your theme. I have a pre-sale question.
1. I’m satisfied with your demo site’s speed. I wonder what kind of hosting you use, as I don’t want my site to load slower than your demo site. After I purchase it, I need to achieve a similar speed
2. does your theme support basic auction products?
Thank you
Hi,
1. We use the Cloudways server.
2. For auction products you have to use other auction plugins.
Thanks
Thank you. one more clarification before i purchase.
Also, the Cloudways website offers many packages. What would be the ideal Cloudways package/ configuration to host a single website and achieve the speed of your demo site?
*obviously I can upgrade when the high traffic hits my website.
Hi,
This section is dedicated to general inquiries about our theme. Unfortunately, we’re unable to provide advice or consultation on hosting options. The choice of hosting is entirely up to you.
Thanks!
Pre-sale question, can sellers buy products from other sellers on this app, or do they have to register again but as customers?
Hi,
Marketo is integrated with the Dokan plugin. If you use the Dokan multi-vendor plugin, sellers can both buy from and sell to other sellers.
Thanks!
Hi, does it support product mp4 video and GIF upload?
Hi,
Media library belongs to default WordPress and Woocommerce. You can upload any kind of video and GIF images in your product gallery. Also, you can use Elementor widgets.
Thanks!
Subject: Request for Purchase Code Adjustment for Theme Installation
Dear Support Team of Marketo,
I hope this message finds you well.
I recently purchased the Marketo theme for my website motomonkey.in. However, after installing a different theme, which is now functioning perfectly, I no longer need Marketo on that site. I would like to install the Marketo theme on my other website, hospitalitytouch.com, to see if it works better there.
Could you kindly adjust the purchase code accordingly, so I can proceed with the installation on hospitalitytouch.com?
Thank you for your assistance.
Fatal error: Uncaught Error: Class “Theme\License\stdClass” not found in /var/www/html/crafterdhaka.com/wp-content/themes/marketo/inc/includes/theme-license-manager/updater/edd-theme-updater.php:221 Stack trace: #0 /var/www/html/crafterdhaka.com/wp-content/themes/marketo/inc/includes/theme-license-manager/updater/edd-theme-updater.php(181): Theme\License\EDD_Theme_Updater->check_for_update() #1 /var/www/html/crafterdhaka.com/wp-includes/class-wp-hook.php(326): Theme\License\EDD_Theme_Updater->theme_update_transient() #2 /var/www/html/crafterdhaka.com/wp-includes/plugin.php(205): WP_Hook->apply_filters() #3 /var/www/html/crafterdhaka.com/wp-includes/option.php(2544): apply_filters() #4 /var/www/html/crafterdhaka.com/wp-includes/update.php(599): get_site_transient() #5 /var/www/html/crafterdhaka.com/wp-includes/class-wp-hook.php(324): wp_update_themes() #6 /var/www/html/crafterdhaka.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #7 /var/www/html/crafterdhaka.com/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /var/www/html/crafterdhaka.com/wp-admin/admin.php(385): do_action() #9 /var/www/html/crafterdhaka.com/wp-admin/themes.php(10): require_once(’...’) #10 {main} thrown in /var/www/html/crafterdhaka.com/wp-content/themes/marketo/inc/includes/theme-license-manager/updater/edd-theme-updater.php on line 221
I’ve resolved the issue.
Hi,
We appreciate your time and effort.
Regards
