Thank you for reaching out and letting us know about your situation! I’m sorry to hear you haven’t received a response yet—we’re here to help.

Please take a moment to refer to the theme documentation, especially the sections related to memberships – https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-system and WooCommerce. This will guide you through the proper setup and ensure everything is configured correctly. Additionally, always make sure your theme and bundled plugins are updated to their latest versions to prevent any unexpected issues.

If you’re still facing problems, kindly let us know the exact issues you’re experiencing. I’ll do my best to provide recommendations and assist you further.

For more in-depth setup assistance or customization, you can send a request to hello@stylemix.net They offer professional services at reasonable rates. If needed, you can also consider extending your support to receive ongoing assistance.

I appreciate your patience, and please don’t hesitate to reach out again!

Hello

Thank you for your question! Currently, the point system does not integrate with any other affiliate plugins that allow students to earn cash instead.

However, if you would like to see this feature added in the future, you can leave a feature request and vote for existing requests using the following link: https://stylemixthemes.cnflx.io/boards/masterstudy-lms We always appreciate feedback and suggestions from our users to help us improve!

If you have any other questions, feel free to ask!

Hello!

Thank you for reaching out with your questions. I’ll do my best to provide clear answers:

1. License: Since you’re creating a platform to train your internal sales representatives and will be using it on one website, the Regular License is suitable for your case. You’ll be able to use the theme on a single site.
2. Video format, size, and quality: For large video files, we recommend using a CDN (Content Delivery Network) to improve speed and performance. You can also upload videos to external video hosting services like YouTube or Vimeo to save on hosting limits.
3. Quiz functionality: Yes, quizzes are available! You can create a variety of question types under the MS LMS > Questions menu. These include:
   • Single Choice
   • Multi Choice
   • True or False
   • Item Match
   • Image Match
   • Keywords
   • Fill the Gap
4. Video and file protection: While we do not have built-in protection against all forms of copying (like screen capture or copy-paste), we recommend considering third-party solutions for enhanced protection, as this can be a bit tricky to manage within the platform itself.
5. User progress and profiles: Yes, your sales representatives can have personal profiles to track their progress, including the courses they are enrolled in, quizzes, and certificates.
6. User visibility management: You can manage visibility settings for users within the LMS. I recommend checking out our live demo for a better understanding. Please click on the link, in right below corner you have green back end demo button
7. File transfer solution: Currently, the system allows admins and instructors to upload files to lessons, and students can upload files via assignments. There is no built-in solution for direct file transfers between users, but these functionalities should cover most of your needs.
8. User profile access: Based on my understanding, your sales representatives can access their own profiles. Admins and instructors cannot log in to other users’ profiles. This ensures privacy, and it sounds like this matches what you’re asking.

I hope this information helps! Please let me know if you need further clarification or have any other questions.

Warm regards

thanks

Hello,

Thank you for your request! Currently, there isn’t an option to add a TikTok icon to the social widget, but we do have plans to include this feature in future releases. We truly appreciate your suggestion and will keep it in mind as we work on updates.

We appreciate your patience!

Best regards,

Hello,

To prevent auto updates from overwriting your custom code, I recommend using a child theme. By adding your custom code to the child theme’s files (such as style.css or functions.php), you ensure that updates to the parent theme do not affect your customizations.

Here’s how you can set it up:

1. Create a Child Theme (if you don’t have one already). You can create a child theme manually or by using a plugin like “Child Theme Configurator.”
2. Add Custom Code to the Child Theme:
   • For CSS, add your custom styles to the style.css file in the child theme.
   • For PHP customizations, add them to the functions.php file in the child theme.

By doing this, your changes will be preserved even after the theme updates.

As for disabling automatic updates, WordPress does not have a built-in option to disable auto-updates specifically for themes, but you can manage this through code or plugins.

You can try to disable the Envato Market plugin to stop automatic updates for the themes and plugins you’ve purchased from Envato

Other option to disable automatic updates for themes, you can add the following code to your wp-config.php file:

define( 'AUTOMATIC_UPDATER_DISABLED', true );

This will disable all automatic updates, but be cautious, as you will need to manually update the theme for important security updates.

Alternatively, you can also use a plugin like Easy Updates Manager to have more control over auto-updates for themes, plugins, and core updates.

Kind regards

Hello,

Thank you for your request!

Currently, there isn’t an option in the theme settings to enable or disable admin email notifications when a course is added.

Could you please try adding an additional admin user and check if both administrators receive the email when a course registration occurs?

Let me know how it goes!

Hi, we already tried it and the additional administrator is not receiving the email. Thanks

Hello,

Please provide your email address or new domain name, and we’ll assist with resetting the domain.

Kindly remember to disable the license on the old domain, as we are limited in deactivating it. In the future, you may need to purchase a new license if it’s deactivated.

Thank you for your understanding!

Hello,

Thank you for your question!

To redirect users who click on the “Buy Course” button to your Google Form instead of the sign-in form, you’ll need to modify the relevant file in the MasterStudy LMS theme. The files for the “Buy Button” are located in the following directory:

masterstudy-lms-learning-management-system/_core/stm-lms-templates/components/buy-button/

The main file you’ll want to edit is:

masterstudy-lms-learning-management-system/_core/stm-lms-templates/components/buy-button/buy-button.php

Once you locate this file, you can adjust the redirect behavior to point to your Google Form.

Let me know if you need further assistance!

Thank you my friend I opened the file but i dont know which line I must edit in order to do that

Can you please help me ?

Have a good day

Hi there,

Unfortunately, I am unable to provide specific guidance on which line to edit, as this request falls outside the scope of my support and expertise.

I strongly recommend making any changes within a child theme to ensure that they are not overwritten during future theme updates.

Thank you for your understanding.

Best regards

Hello,

Thank you for reaching out!

The theme is not yet integrated with Microsoft Teams. However, a similar feature request is on our public roadmap, where you can vote to support its integration in future releases.

https://stylemixthemes.cnflx.io/boards/masterstudy-lms/20804

Kind regards

Hello,

Thank you for reaching out!

The recent update did not alter the functionality of the quizzes, which are loading as usual and fast on our staging sites.

Ensure you purge the cache on your dashboard and hosting after updating the theme and bundled plugins.

Checking server logs usually indicates why the quiz becomes slower than usual.

Kind regards

after click sign up button it shows this link and not loading https://eduhosbd.net/user-account/?mode=register#

Hello,

Thank you for the update!

Could you please create a support ticket for this issue? That way, we can take a closer look and assist you more effectively.

Thank you!

Hello,

When the register button is clicked there is an error on the console (Screenshot)

Please submit a ticket on our support platform so we can troubleshoot the issue on your site directly.

Kind regards

*should have not replaced

Hello,

Students can currently be imported in bulk from a CSV file or added individually to a course.

We will enhance the single student edition form while retaining the CSV tool, allowing users to be added either as before or via CSV.

Kind regards

From the link below you can check landing and Pricing:

https://stylemixthemes.com/wordpress-lms-plugin/pricing/

You can try the backend demo before purchasing it.

Kind regards

its LMS plugin price right? where can i find the upgrade price as we have already purchased the PRO plugin here right? There should be a pricing for plus upgrade only right?

Yes, we offer a special discount for users who already purchased the theme.

Our Sales manager will contact you by Email soon.

Kind regards

Hello,

I recorded a short video from a Live demo:

https://www.awesomescreenshot.com/video/33391335?key=e4c5d64e45600afc298b572af84c7c50

Each lesson will have independent discussions and instructors can reply there.

I hope it helps.

Kind regrds

Hi, Can I implement the ‘Udemy Affiliate’ on any of the demo that I choose to install or is it just for the Udemy Affiliate alone?

Hi, is there a response to my message above? Thank you.

Hello,

Thank you for reaching out!

The theme is under development and we are optimizing it. The Quizzes part will be optimized for better performance in future releases.

Also, site speed depends on several factors from Server speed to a network connection. Using a Content Delivery Network (CDN) can help to speed up loading times for all of your visitors.

Kind regards

My website Credentials changed but I deactivated it on the old server.

Thank you for the quick response. I have already created a new ticket.

The ticket is assigned to our agents!

We hope the issue will be resolved soon.

Kind regards

Hello,

Thank you for reaching out!

The old method of adding students in bulk was replaced with CSV import since it was requested by the majority of customers.

We delivered your inquiry to the Development team for further discussion.

Kind regards

Hello,

Thank you for reaching out!

The loading time for videos can vary due to several factors, including file size and server configuration. While your hosting may support high traffic, WordPress may experience limitations with directly uploaded video files.

For a smoother experience on WordPress, we recommend embedding videos rather than uploading them directly.

Kind regards

Hello,

Thank you for reaching out!

Currently, the built-in MultiCurrency feature for courses is not available.

In MasterStudy LMS each Instructor should create own course. For these courses, a co-instructor can be assigned.

Kind regards

Hello,

Thank you for reaching out!

Some files may be kept to make the MasterStudy Theme and Plugin compatible if one of them is not updated.

Please specify these files for our review with the development team.

We will wait for your response.

Kind regards