3993 comments found.
Dear Stylemix,
Below is your response to my review.
“Our platform does not restrict users by IP. It seems you have restrictions on internet providers.
The loading of images or content may vary across devices, including mobile, due to caching plugins. When our agents checked Slider Revolution settings, they detected that you have not set images for the slider and that they are empty. Please review your content settings; there are no bugs with images in the theme settings.”
I totally disagree with your response; your default images are there in the sliders and I have not changed them. It clearly displays on desktop and that was not the only image not displaying on mobile. Your team sent a video where you turn off mobile and turn on again, I tried the recommended fix and it worked on all the images except those in the sliders.
The issue with the IP, your team members never addressed it at all. It is not a network provider thing as every other person around can access the stylemix domain.
You must understand that most of the users are familiar with a number of themes and I in particular have not come in contact with such an issues as they are peculiar to your theme.
Please, I need the issue fixed as it seems like one is stuck at this point.
Hello,
Thank you so much for reaching out, and I’m truly glad to hear that our recommendation helped resolve the issue with the other images.
I completely understand how frustrating it can be when these problems persist, and I appreciate your patience as we work through this together.
Regarding the slider image issue, may I kindly ask you to check the following?
1. Ensure that your theme and all bundled plugins are up to date with the latest versions.
2. Review your browser console for any error messages that appear when the page loads.
3. Enable debug mode and send us the log file so we can check for any error messages recorded when the slider loads.
Although we haven’t detected any issues with the theme itself, please rest assured that we are committed to investigating this thoroughly and assisting you in any way we can. If possible, providing all details, the log files, and a staging website for testing would be extremely helpful.
To make it easier, please visit your StylemixThemes account and fill out the support form here: https://themeforest.net/user/stylemixthemes . This will help us work directly on your site and find a solution as quickly as possible.
Thank you again for your patience and understanding. We’re here to help and look forward to resolving this issue for you.
Kindest regards
Can you reset my license. The website it is linked to no longer exists. Product purchase code ends in c18cd4699ad0
Hello,
Thank you for reaching out! We’ll be happy to check and assist with resetting your license. However, if possible, it’s recommended to deactivate the license directly from the theme dashboard on the previous website before it was taken down.
If that’s no longer an option, don’t worry—we’ll still help resolve this for you. I’ll proceed with checking the details on our end. Thank you for providing the purchase code!
Let me know if there’s anything else I can assist you with. ✨
I love this theme but Elementor won’t work and it is difficult to customize. I disabled plugins and only left the theme required ones and still doesn’t work. I tried increasing WP limit, upgraded PHP, everything but still to no avail. I am going to use a different theme for my needs but I hope this works one day soon.
Thank you for your feedback, and I’m sorry to hear about the trouble you’ve experienced with Elementor and customization. It’s concerning that even after trying several fixes, the issue persisted.
Here are a few quick steps you can take to resolve the issue. First, switch to a default theme like Twenty Twenty-Three to see if the problem is theme-related. Make sure your server meets Elementor’s requirements: PHP 7.4 or higher, MySQL 5.6 or higher, and at least 256MB of memory. You can also regenerate Elementor’s CSS by going to Elementor > Tools > Regenerate CSS & Data. If that doesn’t help, enable Safe Mode in Elementor > Tools to rule out conflicts. Reinstalling the theme and plugins might fix any corrupted files, and it’s a good idea to check with your hosting provider to ensure PHP settings like execution time and cURL are configured correctly. Lastly, enable debugging in WordPress to catch specific errors.
Let us know how it goes or create a ticket and share more details about what specifically didn’t work. For example:
Did Elementor not load at all, or were there issues with specific widgets or elements?
Were you seeing any error messages or blank screens?
What version of the theme and Elementor are you using?
We’d love to help resolve this for you! You can create a support ticket or reply here with your question, and our team will assist you as quickly as possible.
Can you provide recommended settings for WP Super Cache plugin?
My site scores 35 for mobile devices on Googles Pagespeed insights.
Hello,
Thank you for reaching out! I understand the importance of optimizing your site’s performance. However, as much as I’d like to help, support for third-party plugins like WP Super Cache falls outside the scope of our assistance and expertise.
I recommend checking the official WP Super Cache forums or reaching out to their support team for guidance on the recommended settings. They should be able to provide detailed advice tailored to your specific needs.
If there’s anything else you need help with regarding our theme or plugins, feel free to let me know—I’m here to help!
Kind regards,
When will you guys fix the demo import? it is rubbish
Hi,
Thank you for sharing your concerns with us. We are not denying the issue; we genuinely want to help resolve it. However, to properly address the situation, we need to investigate it further, as we are unable to replicate the issue on our end.
We’ve sent you an email regarding this matter, but we haven’t received a response yet. Could you please check your inbox and reply with the necessary details so we can take a closer look at your website and assist you in resolving the issue?
We’re here to help and are committed to solving this for you as quickly as possible.
Kind regards
Does this theme have features like
1. User Dashboard: A secure and intuitive client dashboard where users can: Manage their profiles: track inquiries and service status.
2. View or download shared documents. Document Upload/Download: Secure functionality for clients to upload required documents and download reports or files.
3. Appointment Booking: An online scheduling system for clients to book appointments directly.
4. Integration with Accounting Tools: Does it integrate with QuickBooks or any other software for managing invoices and financial data efficiently?
Hello
Thank you for reaching out and sharing your detailed inquiry!
Currently, the Consulting theme does not have built-in features for the functionalities you’ve listed, such as:
- A user dashboard for managing profiles and inquiries
- Document upload/download functionality
- Appointment booking
- Integration with accounting tools like QuickBooks
However, these features can be added by integrating third-party plugins. For example:
- User Dashboard: Plugins like WP User Manager or Ultimate Member can create a user-friendly dashboard for managing profiles and inquiries.
- Document Upload/Download: Use plugins like WPForms or FileBird to enable secure document handling.
- Appointment Booking: Solutions like Bookly or Amelia are excellent for adding scheduling functionality.
- Accounting Integration: Tools like WooCommerce QuickBooks Integration or Zapier can help link your website with accounting software.
Thank you for considering our theme, and please let me know if you have any other questions!
What makes your theme different from other Tax consultancy themes like Tax Help?
Hello
Thank you for your question! I’m sorry I can’t provide an exact comparison, as I’m not deeply familiar with the specific features of those themes. However, I’d recommend reviewing our demo – https://stylemixthemes.com/consulting/ and documentation – https://docs.stylemixthemes.com/consulting-theme-documentation to explore. This way, you can compare and decide which one best fits your needs.
If you have any questions about our theme, I’d be happy to help clarify!
Best regards
Hello, i have the same issue, like the posting 22nd days ago:
“Hello. I recently encountered an issue with the copyright field. The HTML code no longer works and is displayed directly on the frontend. I have already updated everything…”
Hello,
I’m sorry to hear you’re experiencing the same issue. I completely understand how frustrating that can be. To help resolve this as quickly as possible, please visit the StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes.
We’ll make sure to troubleshoot the issue directly on your site. Thank you for your patience and understanding!
Kind regards
The right and left icons for a slider revolution slide is broken on the front end but displays perfectly in the back end. How do I fix this?
I meant right and left arrow icons
Hello
Thank you for the request.
It sounds like a front-end styling or script conflict might be causing the issue. Try clearing your browser and site cache, as sometimes cached content can prevent updates from displaying correctly.
Check if any recent plugins may be conflicting by temporarily disabling them to see if the icons reappear.
Also, ensure your theme is up to date, as updates often resolve compatibility issues. If this doesn’t fix it, feel free to reach out for further help!
Best regards
Hello
I have installed the theme but i can’t edit it using WPBakery Page Builder.
Hello,
Thank you for your request!
Can you please provide more details regarding the issue? Have you imported a demo with WPBakery? Does your server match the theme requirements?
https://docs.stylemixthemes.com/consulting-theme-documentation/general/system-recommendations
If you can submit a ticket to our support platform we can troubleshoot the issue on your site directly.
Kind regards
Hi, I successfully installed the theme on a new wordpress site but i could not activate it. When i click on Activate on Envato, the support site doesn’t load on display.
Thank you.
Hello,
Thank you for your request!
Can you please try to open our support site and log in through the “Login with Enavato” button?
The next retry activating the theme following the manual below:
If the site is not loading at all, there can be restrictions on your internet provider. in this case, we can suggest reaching out to internet provider customer service.
We hope it helps.
Kind regards
Hi, My demo didn’t get installed property. https://jaspreetbansal.ca/new/ I created a ticket for help. What’s your SLA for reply?
Hello,
Thank you for your request!
The ticket has been assigned to the agents, and you will receive an update shortly.
Kind regards
Hi,
I experiencing conflicting css between theme and WP Forms on dropdown field (causing it display duplicate dropdown), is that possible to disable css for the theme for specific form only?
Hello,
Thank you for your request!
Can you apply the following lines in Dashboard > Appearance > Customize > Additional CSS section:
div.wpforms-container-full .wpforms-form .wpforms-field.wpforms-field-select-style-classic select {
display: none;
}
.select2-container.select2-container--default .select2-selection--single {
background: none;
}
.select2-container.select2-container--default .select2-selection--single .select2-selection__arrow {
top: 50px;
}
If the issue persists, please provide a link to the page.
Kind regards
Hi, i bought the theme couple years agao, and recently i redeploy the website and keep getting the error 504 gate way time out when importing demo.
1. i can activate the theme without problem , plugins can be imported without issue , just the main content has the issue
2. tried in different environment and change the relevant php wp config settings( synology, windows , docker ) same error ,
could you please let me know what the reason is , it it controlled on your end.???
Hello,
Thank you for confirming that there are no restrictions on your side regarding the demo import process. Please double-check that your firewall settings are not blocking any requests that download essential files from external sources, as this could hinder the import.
Additionally, we have sent you an email to assist with a more detailed investigation on your site.
We look forward to your response.
Kind regards
I would like to purchase a theme, but could you please confirm if it will run without Elementor Pro? I have read the comments, and most people have mentioned issues related to color changes and custom shortcodes. Could you provide solutions to these issues beforehand so that I can proceed with the purchase confidently?
Hello,
Thank you for your request!
The theme is compatible with the Elementor Pro plugin. If you face any issues we are ready to solve them.
Kind regards
Everytime when I import the Frankfurt demo when it reaches media it throws 503 error pathetic
Hello
Thank you for the request.
A 503 error during an import often points to server resource limitations, like a timeout or insufficient memory. It could be due to the server being overloaded or unable to process the request in time.
Could you please verify if the server requirements are being met – https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements and increase the limits if needed?
Let me know if this helps!
After one of the recent updates the Archive News Page stopped displaying Wordpress Sidebar on the right side. It displays empty space instead of the sidebar. We checked all settings in the backend and everything is set up properly. Apparently the theme is best to be used with Elementor builder and not with WP Bakery, which we are using for the website already 7 years.
Thank you for reaching out!
Could you please make sure that both the theme and any bundled plugins are fully up-to-date? You may also want to review the changelog to see if any recent changes could affect sidebar functionality.
If the issue persists, please let me know which specific demo and page builder you’re using, and I’ll be happy to help!
Thank you so much for your feedback regarding Elementor compatibility—it’s invaluable in helping us improve and better support different setups. We’re grateful for your insights!
Hi, everything is up to date (both theme and the plugins), except WP Bakery plugin which is 7.8., because the 7.9. update was not yet included with the recent theme update. In Changelog we are not able to find anything regarding sidebars or sidebar functionalities. We aren’t using any demo, the page builder is WP Bakery Page builder. Regards, Mark
Hi Mark,
Thank you for reaching out! Currently, the version of WP Bakery Page Builder you have (7.8) works smoothly with our theme. The 7.9 update will be included with an upcoming theme update, once we’ve ensured full compatibility, as it sometimes requires theme adjustments for seamless performance. We appreciate your patience in the meantime.
As for the sidebar issue, we haven’t had similar reports from other users, so it seems specific to your setup. However, we’re more than happy to assist you in troubleshooting this directly. Please head over to your StylemixThemes account and fill out the support form at: https://themeforest.net/user/stylemixthemes, and we’ll take a closer look at the issue on your site.
Kind regards
Hello, after updating to the latest versions all the icons stopped displaying (like twitter, linkedin, but also other icons). Could you verify it is not a problem with the update?
Hello,
Thank you for reaching out! I understand how concerning it can be when icons stop displaying. I want to assure you that this issue is not related to the recent update.
Could you please check that all components are up to date, including the bundled plugins? Additionally, it would be helpful to inspect the browser console for any SSL-related or mixed content issues that might be causing the problem.
If you continue to experience issues, please let me know, and I’ll be happy to assist further!
Best regards
Hello, I have a problem with the gallery page, The header with the menu and footer does not appear on this page. I tried to reach support, but it says that the purchase code was already used. Please help as soon as possible.
Hello,
Thank you for your request! It needs to be checked. Please try logging into the support portal using the “Continue with Envato Account” option.
If you have any further questions, feel free to ask!
Best regards
Hello. I recently encountered an issue with the copyright field. The HTML code no longer works and is displayed directly on the frontend. I have already updated everything except WP Bakery, which I am unable to update internally. Can you help me? Thank you.
Hello!
Thank you for reaching out. The new version of WP Bakery will indeed be included in an upcoming update. Our team carefully checks compatibility between the latest versions of WP Bakery and the theme, so this process may take a bit of time.
Regarding the copyright HTML code, I tested it in the footer section, and it seems to work fine on my end. It’s possible there might be a small error in the HTML formatting. Could you please try copying and pasting this text and then edit it as needed?
<a href="https://stylemixthemes.com/consulting/" target="_blank">Consulting</a> WordPress Theme by <a href="https://stylemixthemes.com/" target="_blank">StylemixThemes</a>
Let me know if this helps.
Hi. Sorry but even your code doesn’t work. It is displayed directly on the frontend.
Hello,
We are sorry to hear the issue persists. Please ensure that the theme and bundled plugins are updated.
We visited your site and the text is formatted as:
Powered by <a href=”https://www.websun.it/” target=”_blank” style=”color:#fff!important;”>Websun.it</a>
Please paste the HTML in a plain format so it can be applied correctly.
Powered by <a href="https://www.websun.it/" target="_blank" style="color:#fff!important;">Websun.it</a>
We hope it helps.
Kind regards
Nothing changes > https://drive.google.com/file/d/1QttD8vokf4uAMa91lYTTDs4w-n8TAgFa/view?usp=sharing
I can’t update WPBakery Page Builder . Now it is on version 7.8
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
Hi, My client used this theme for a long time with another license. I re-purchased this because he doesn’t have the access to the previous one. The site was done in Wpbakertly previously. Recently we converted this Elementor using the patcher tool. However, the site keeps giving server 500 internal error most of the time. inspect element console showed that stm-post-type plugin giving this error. https://prnt.sc/Qg0QYwBBhI3j
i have disabled all the cache plugins.
Hello
Thank you for the request.
Please try to lower the PHP version to 7.4. A 500 internal server error is often triggered by server-side issues like PHP errors or conflicts. In many cases, reverting to PHP 7.4 can resolve compatibility issues.
After adjusting the PHP version, monitor the site to see if the error persists. If you continue to experience issues, let me know, and we can look into additional troubleshooting steps.
Best regards.
It is already in 7.4 PHP version
Hello
Thank you for your response.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
