21546 comments found.
Hi, I want to hide feutered image on single post but I can’t find setting for this in theme options. Where can I change this setting?
Hello! It depends on a page builder you use. For WPBakery https://support.dream-theme.com/knowledgebase/turn-off-feature-image-in-posts-globally/ For Elementor, you need to edit Single Post template https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
Thanks! I can edit published posts now but the link to instructions for disble it permanently in WPBakery does not work https://guide.the7.io/blog/user-guide/general-guidelines/default-post-settings/
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
We own many licenses to your theme and have enjoyed using it. Today, I was not able to update WPBakery Page Builder.
What is going on? The notice said we had to buy a license.
Hello! All bundled plugins can be updated through The7 -> Plugins. We will deliver the new WPBakery version soon – it needs fixing small compatibility issue.
Hi! There are problems after update Wordpress 6.7. For example back end / appareance / customize doesn’t work. when do you release a new theme update? Thank you.
Hello! Sorry, we can’t replicate the issue. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
You should know the problem because I have 8 licenses of the theme and it happens in all of them that I have updated to WP 6.7 (I have also updated The7). Anyway, I’ll open a ticket and hope you have a practical solution for all sites and don’t ask me for access to each one.
Thank you for submitting the ticket!
Hey quick question before I buy a license:
In another comment here I saw the answer that a license is linked to the domain. In my workflow, however, the domains differ between the creation environment and the final domain. Would I have to buy 2 licenses each time?
Thanks in advance!
Hi! Could you please follow this guide https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ You don’t need to buy one more license for a dev domain 
I changed the button from a gradient to a solid color and disabled the preloader in the theme options. On desktop, everything loads correctly, but on mobile, the preloader and gradient button are still appearing. Do we have separate settings for mobile?
Hi! It rather sounds like a matter of cache. Do you have any cache plugins, Cloudflare, etc? Also, could you please recheck it in the incognito browser tab on mobiles.
Hello, is the elementor plugin included in the fee? Or is it necessary to purchase elementor?
Hello!
Elementor is a free plugin. Talking about its premium features, you can buy Elementor Pro or use its free alternative – Pro Elements.
Thank you, I want to first install it on my local computer and then move it to the live environment to transfer my existing data. Will I have a license problem here? Or can I do the operations I need to do on my local computer?
Sure, it’s possible! Just follow this guide https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Can we add sidebar on the category page, I am using wpbakery builder.
Hello! Yes, sure https://guide.the7.io/wpb/user-guide/theme-options/archive/
Using “Corporate” theme with WPBakery. The top bar and header do NOT look like your demo. Why?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I want buy but: 1. are there any multivendor Plugin 2. PWA feature. 3. Delivery boy addon, if you don,t have these features, any other compatible s to buy
Hi!
I am afraid the theme is not tested with multivendor WooCommerce addons, neither with Delivery Boy.
How do I get the side menu showing on the site. I’m using Minimal Creative Light
https://prnt.sc/OnaZuNm0A2-JHello! Could you please refer to wp-admin -> Templates -> Popups. Find the “The7 Desktop Header” and check its Display Conditions https://elementor.com/help/conditions/
Hello, We’ve notice that a clientthat not had support with us now want to update the site. He has the Versión: 7.5.0.2. Theres any way to update at the actual version?. Thnaks in advanced
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/procedure-to-update-the7-v3-and-v4-to-the7-v7/ Please don’t forget to make a backup first.
Hi! I bought this theme like 5 times. Now i need to migrate one website to another server. What happens with the Licence? I need to renew it to migrate?
Hello! The license is assigned to a domain. When switching servers, only IP address is changing, your website domain remains the same.
Oh! Cool. I just tried but Slider Revolution didn’t migrate 
Hi! You can export the slider manually https://www.sliderrevolution.com/documentation/export-modules/
Hi, I purchased your theme a few years ago in 2016, and have an old website registered under the original license. (Says on envato 1 website registered and in the WP admin on the new installation) I cannot even remember what the website was and to my knowledge, it is not or ever was functioning or live. (Can you help tracking on your system to see what it was?)
I just tried the old license number and I tried verifying with Envato to re issue but the old license is not being recognized. Can you help? Thanks
IGNORE I sorted it, was an error on my side and I have fixed it
Glad to hear you have resolved the issue! Just in case, you can arrange all your licenses under https://my.the7.io/
Hi, what about PHP 8.2 version?
Hello! Yes, you can switch to PHP 8.2, but please make sure all your plugins are also compatible. Because lots of plugins still may return notices with PHP 8.2.
Hi,
I just discover this error “Warning: Undefined array key 31 in /home/itzamna/www/laurianne/wp-content/plugins/elementor/includes/base/controls-stack.php on line 695”
I tried to go to disable the experimental feature Elementor > Settings > Features, https://imgur.com/3HAMRZH like you said, but nothing changes.
Do you have other idea about this ? I have other websites with other themes +Elementor and everything is fine.
Thanks for your help!
Or
Hello! The issue will be fixed in ver. 12.1.1. Meantime, you can hide the notice by adding define( ‘WP_DEBUG_DISPLAY’, false ); in the end of wp-config.php file.
We purchased 13 licenses from The 7 Theme. Unfortunately, our license keys have been locked. Could you please let me know how to unlock our license keys?
Hello!
Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline. Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Does it support rtl? Is there hosting website demo?
Hello!
Though The7 is not officially RTL compatible, many people are using it for their RTL sites.
Yes, there is hosting demo https://the7.io/hosting/ It’s deprecated, but still available in our demo content https://ibb.co/KL7M2w3
I had a theme that I used for my site and its now broken as its has not been updated in a while
I have used The7 before and am happy to see it’s still updating etc.
My old site was using elementor I’m wondering If I pick a them from The7 will it still keep my text i have on my site?
Hi! If you used standard “Text editor” and “Heading” widgets, the text should stay safe. Extra widgets delivered by your old theme must probably will disappear.
Can we edit this using Elementor? https://the7.io/block-editor-demo/
Hi! I am afraid no. This demo is built with native WordPress block editor. But you can use https://the7.io/elementor-2025/
If I choose the demo at https://the7.io/elementor-2025/, is there an option to import elements designed with the block editor into Elementor?
When you install Elementor, the native block editor remains available, allowing those pages to stay in their original WordPress format. However, all new pages can be developed using Elementor. Also, I am afraid there is no automatic convertor from the block editor to Elementor, and it doesn’t depend on a theme.
Could you please show me what layout you’d like to transfer from the block editor? We will try to find the appropriate layout made with in our Elementor demos. And you will be able to import this single page https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/#single-page when you buy the theme.
I need the homepage of the demo at https://the7.io/block-editor-demo/ . I showed this block editor theme to my client, and he liked it, but upon double-checking, I realized it wasn’t built with Elementor.
So, you’re saying I can edit the page at https://the7.io/block-editor-demo/ using the block editor, while other pages can be edited by importing designs from the Elementor library, right? This means I can use both the block editor and Elementor on the same site.
Hello! You can try using this homepage https://the7.io/elementor-2025/ And the hero image https://ibb.co/gyRdTpf can be easily copied from the Block Editor demo. Regarding mixing the editors, I am afraid that if we talk about The7 advanced features for the Block Editor, and not native WordPress Block editor tools, they will be missing when switching inbetween theme modes https://ibb.co/GpqtF6c Native Block Editor features will stay available.
I still haven’t found the answer I’m looking for. I’m familiar with Elementor and need the homepage from the7.io/block-editor-demo. Why isn’t The7 using Elementor to create the the7.io/block-editor-demo, as I believe it showcases the best features of The7? If I purchase The7, could you help me create a homepage similar to the block editor demo?
Why isn’t The7 using Elementor to create the the7.io/block-editor-demo – this demo doesn’t use Elementor, because it is created for buyers who want to use native WordPress Block Editor.
We can assist you with creating a draft of such a homepage built with Elementor. But it won’t be a 100% copy and you may need adjust some content on your own.
Warning: Undefined array key 23 in /home/xs043365/koandi.jp/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php on line 695
hello.
Error occurs. Plug-in developer says it’s THE7 theme’s fault.
https://wordpress.org/support/topic/elementor-the7-undefined-array-key-31/Is there a solution?
Hello! Could you please go to Elementor > Settings > Features and disable this experimental feature: https://imgur.com/3HAMRZH
