23249 comments found.
Hello, when I click on a Quick view icon on a product, i get the message: The requested content cannot be loaded. Please try again later. I have cleared the cache and deactivated the plugins, but it is still not working. How do I solve this? Thank you!
Never mind, I solved it. 
Hello, @justbamby,
Great to hear you solved it! If you run into any other issues or need further assistance in the future, feel free to reach out. Happy to help!
Regards, P-THEMES.
Please join our Discord Lesson
Hi, Can we buy 2 licences and get 1 extra licence means total 3 licences ?
Hello, @Vantagekart,
Unfortunately, we do not have any offers available for this theme. Each license must be purchased at its price.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
https://www.candleart.es/it/ here at the top right there is a number phone that I can’t change should be +34 675 38 44 69How can be changed? thanks,
Hello, @Joaquim_,
In order to change that number, please navigate to Porto >> Theme Options >> Header and change it from the contact info, please refer to this screenshot: https://postimg.cc/3dTHsNNw
Regards, P-THEMES.
Please join our Discord Lesson
after correction. reloading the page does not change. What should I do to update to the latest version after editing the page?
Hello, @alohasmartphonedn,
Kindly read and follow the instructions provided in this article: https://elementor.com/help/changes-dont-appear-online/
Regards, P-THEMES.
Please join our Discord Lesson
Hello!
There is a problem when I put the sold product in “Out of stock” status and it will be hidden, the product display page for the “Rolex” category does not automatically add to the hidden product but it creates a blank space.
See image: https://ibb.co/5By9BY5
As in the image I provided, 3 products are not displayed, although page 2 still has products that can be posted.
Tôi sử dung “Product Type” trong “Templates Builder”
Dưới đây là mã:
<!- wp:porto/porto-section {tag p-0”} ->
<!- wp:porto-tb/porto-featured-image {image_type“} ->
<!- wp:porto-tb/porto-woo-buttons {link_source fa-arrow-right”,font_settings“} /->
<!- wp:porto-tb/porto-woo-buttons {link_source nhanh”,hide_title fa-arrow-right”,font_settings d-sm-block”} /-><!- /wp:porto-tb/porto-featured-image ->
<!- wp:porto/porto-section {add_container m-0”} ->
<!- wp:porto-tb/porto-meta {field d-block”} /->
<!- wp:porto/porto-heading {text_source“}} /->
<!- wp:porto-tb/porto-woo-price {alignment“} /-><!- /wp:porto/porto-section -><!- /wp:porto/porto-section -><!- /wp:porto/porto-section ->
How to fix this error? Please guide me!
Thanks
Hello, @alexpeterlong,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Please check the ticket, I have sent it to you.
Hello, @alexpeterlong,
Ok thanks for your contact, now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hi. In the documentation, it says that the free shipping bar needs the free shipping setting in order to work. I am not using the core free shipping method because my websites rely on various plugins for weight-based shipping. Can you please change this feature, so I can set the free shipping amount in the settings and not depend on the shipping method?
Hello, @efstraatios,
Thanks for showing your interest in Porto WordPress
We always welcome new suggestions, and we really respect it, we kindly request you to please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our experts will check it and consider it for future upcoming updates of the theme.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, I have a question before purchasing. Is the Porto theme compatible with WCFM for creating a marketplace? Also, are demos included with the theme, or do we need to purchase the Porto – Multipurpose Website Template separately? Lastly, do you have any information regarding upcoming promotions, especially for Black Friday? Thank you in advance for your answers.
Hello, @SabraB,
Thank you for your interest in Porto WordPress!
We’re happy to confirm that Porto is fully compatible with the WCFM plugin, so you can definitely create a marketplace with it.
Additionally, you can import any of the pre-built demo layouts directly to your site—no need to purchase anything separately.
Unfortunately, we don’t have any updates on sales at the moment.
Let us know if you have any more questions!
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, I have done an auditory in my website says is not optimized for moviles. I don’t understand; I have theme and everything ready. Maybe is activating some feature in the theme?
thanks,
Dear Porto,
I have a problem please I am worried for this:
I runned a auditory to my webside. Showed 303.000 errors regarding “Localización: Enlaces de retorno perdidos” in english: “Location: Missing backlinks”. I guess, I don’t know if is same meaning.
Mostly those error urls are showing urls like structure: My Domain + product + add to cart = 157458
Example: https://www.candleart.es/error17.JPG
This is small webside 5 languages, 250 products.
Any help please?
I would like to know the recommendation of the Theme. Maybe that can be arranged inserting something to htaccess? Disallow: /*?add-to-cart
Or Theme in itself allows those urls? But I guess are not indexed in search console.
Literally the explanation of this error according the tool is:
It seems that some pages with hreflang elements either lose own links or do not have backlinks from other language versions of a page. In the table below you can find the list of pages where the link attribute should be added.
Check other sections of the Localization factors group and make sure there are no problems for Incorrect language codes, Incorrect URLs, Conflicting hreflang elements, Non-canonical pages with hreflang elements.
Each language version of a page must have hreflang attributes that point to the page itself and also to other language/region versions of the page. It is also required that all language/region versions point to each other in their hreflang attributes.
Example: there is an English page (en) with 2 other language variants: Russian (ru) and German (de). The head section of the English version (en) must contain 3 hreflang elements: one pointing to the English version and 2 pointing to the Russian (ru) and German (de) pages. The German (de) and Russian (ru) variants must also have 3 hreflang elements that point to the English version, to each other and are also listed in hreflang attributes. Otherwise, if the pages do not point to each other, search engines will ignore their hreflang attributes.
thanks,
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi there,
I want to use Porto with Dokan. I need proximity search for products and vendors. Is this possible the Porto? Is it possible to test Porto for some days? This would be already very helpful. Many thanks for a quick answer!
Best regards Uwe
Hello, @uwe_guenzel,
I appreciate your interest in Porto WordPress!
Unfortunately, our theme doesn’t currently offer a proximity search feature for products and vendors. However, you can explore third-party plugins that might meet your needs.
Additionally, we don’t have a policy for testing or using the theme before purchase. If you’d like to use Porto, you’ll need to purchase it.
Regards, P-THEMES.
Please join our Discord Lesson
I am using a 3440×1440 pixel wide-screen monitor, and it seems like the Porto Personal Portfolio 1 demo gets distorted at higher resolutions. First, I’d like to move the “Art Director / Designer” and “Available For:” sections further to the left, closer to the logo. Additionally, the menu on the right and the “Let’s Talk” link seem to misalign—they appear to behave as if they are fully centered. Instead, the elements on the left should stay aligned to the left, and those on the right should align to the right.
As you can see, the site’s content also gets distorted, and the “Art Director and Digital Designer based in Porto” section becomes stretched and narrow. I understand that my support period has ended, but I couldn’t fix these issues myself. Could you help me with this?
https://ibb.co/HXR5XkWHello, @zekikaynak,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that our experts can check the issue on your site and help you out?
Regards, P-THEMES.
Please join our Discord Lesson
Thanks you I sended from support system
Hello, @zekikaynak,
Ok Great!!
Now please be patience,
Once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, can you update the WPBakery Page Builder to 8.0 plz ? THX !!
Hello, @alexissatok,
Please update the theme to the very latest version 7.3.0, and then you will be able to update the WP Bakery plugin to 8.0 from Appearance >> Install Plugins.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @alohasmartphonedn,
We have the option in our theme to change the thumbnail width, under Porto >> Theme Options >> WooCommerce >> Product Image & Zoom: https://postimg.cc/p9kvSPQJ
Regards, P-THEMES.
Please join our Discord Lesson
Are not. Here it defaults to size 2 in two dimensions. length and width are equal. I want these two dimensions to change.
Hello, @alohasmartphonedn,
The other alternative way is to use the Custom CSS code, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single-product .product-thumbs-slider.owl-carousel .img-thumbnail {
width: 150px !important;
height: 350px !important;
}
.single-product .product-thumbs-slider.owl-carousel .img-thumbnail img {
width: 100% !important;
height: 100% !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
The image has lost angles and details. I want them to fully display the image with the above dimensions.
Hello, @alohasmartphonedn,
Unfortunately, the only option available is code customization. If you’re interested in our paid customization services, please complete the form here: https://www.portotheme.com/customization/
Alternatively, you can explore third-party plugins that may better meet your needs.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto Since the update to wordpress 6.7 and Woo 9.4.1 the woocommerce translation is not working it is allways in english. Why is this happening?
Hello, @unoserver,
We have to check the situation on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
How to bring back the old theme options? I don’t like using the builder for product layouts and category pages. The old way was so much better.
Hello, @locko69,
If you prefer to use the old theme options, you’ll need to disable “Full Site Editing” mode and start fresh without importing the demo content. Please note that all our current theme demos are built using Full Site Editing, which offers more powerful, user-friendly, and modern features compared to the previous theme options.
Regards, P-THEMES.
Please join our Discord Lesson
I want to change my website URL and theme without installing it on a new domain. I have a purchased key that isn’t being used on any other domain. Could you advise on how to make these changes? Thank you!
Hello, @golestaneh,
Change my website URL without installing it on a new domain:
This issue is not related to our theme and will likely require additional customization, including working with database queries. In this case, we recommend seeking assistance from a WordPress expert.
Change my theme without installing it on a new domain:
If you want to switch from the Porto theme to a different theme, you can easily do so by deleting the Porto theme and resetting WordPress using the WordPress Reset plugin or from the server side, then installing your new theme.
Alternatively, if you’re referring to switching to a different demo, you can delete the current demo content by going to Porto > Setup Wizard > Demo Import, and then import the new demo.
You can also use the Porto Studio functionality for more customization options. For more details, check out the Porto Studio documentation here: [Porto Studio Documentation]( https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
I have a purchased key that isn’t being used on any other domain
If your purchase code has not been used yet, you can apply it to your site. Please note that a single license is valid for one live URL only, as per Envato’s policy, which applies to all themes on ThemeForest. You may want to confirm this with Envato directly as well. If you encounter any issues with theme licensing or registration, feel free to reach out — we’re here to help!
Regards, P-THEMES.
Please join our Discord Lesson
I’m sorry, please disregard that message. The issue is that we’ve used the code before and now need approval to install it on a new domain. We’ve opened a ticket and provided all necessary information for your approval. Thanks again for your prompt support and response.
Hello, @golestaneh,
No problem at all! Thank you for the clarification. We’ll review the ticket and get back to you as soon as possible. If anything else is needed from my side, feel free to let me know.
Thanks for your patience!
Regards, P-THEMES.
Please join our Discord Lesson
Another question is
How do you remove the side or hover on the cart when it’s in the menu? I just want the cart to show the price and when a customer wants to check out they have to click on it to go to the cart
Hello, @kieljoseph84,
Unfortunately, it’s not possible to make the mini cart icon in the header clickable to redirect to the cart page. While you can remove the hover effect on the mini cart icon using Custom CSS, there is currently no option to enable this functionality. We encourage you to submit your suggestion as a feature request on our forum here: [Feature Request Forum] ( https://www.portotheme.com/forums/topic/feature-request/ ), so our development team can review and consider it for future updates.
Alternatively, you can simply use the icon element in your header, set the cart icon and on click to the cart page as simply as that, please refer to these screenshots: https://postimg.cc/BPFYLZ58 & https://postimg.cc/FYrpmV6k
Regards, P-THEMES.
Please join our Discord Lesson
Ok no problem, Can you direct me then to where to change the “Checkout” button to redirect to cart page.
What I am trying to achieve is – once someone tries to checkout – the only place they can actually go to the checkout page is on the Cart Page.
If you have any guidance on this would be great. I already did it with products when added to cart they will forwarded to cart page. I just need to solve that mini cart.
alternatively I can use the icon you suggested but then how can will I show the basket information? Like quantity and items in basket
Hello, @kieljoseph84,
Unfortunately, this isn’t possible without additional customization. If you’d like to proceed with our paid customization services, please complete the form here: https://www.portotheme.com/customization/
Alternatively, you may want to explore third-party plugins that could better meet your needs.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, When I open the language switcher there are a lot and can’t be visualized all. It is possible to place maybe in 2 columns?
https://candleartesoteric.com/thanks,
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#header .main-menu .wpml-ls-menu-item .popup ul.sub-menu.porto-narrow-sub-menu {
display: flex !important;
flex-wrap: wrap !important;
gap: 10px !important;
}
#header .main-menu .wpml-ls-menu-item .popup ul.sub-menu.porto-narrow-sub-menu li {
width: 42% !important;
box-sizing: border-box;
}
@media screen and (max-width: 768px) {
#header .main-menu .wpml-ls-menu-item .popup ul.sub-menu.porto-narrow-sub-menu li {
width: 100% !important;
}
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, I did it but seems is not placing in two columns
done, seems for some languajes yes and for others not
I deactivated for the moment. I cleared also cache
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hello. Trying to update and getting this error:
An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello, @globalgrocer,
Please go to Porto >> Dashboard and first unregister the theme license. Then, re-register the theme using the same purchase code.
Afterward, try updating the theme again.
If the issue persists, you can manually update the theme by following the instructions in our [theme documentation] https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Alternatively, feel free to contact us through our support system, providing your site’s WP Admin URL and credentials, so we can assist you directly.
Regards, P-THEMES.
Please join our Discord Lesson
Good day,
How do I remove a footer from the a single page alone? I enabled a sitewide footer. But want to disable it from my Single Product page. I want to show there NO footer
Hello, @kieljoseph84,
To hide the footer on a specific product page, follow these steps:
1. Go to WP Dashboard > Products and find the product you want to edit.
2. Open the product for editing.
3. Scroll down to the Porto View Options section.
4. Check the box for Do not Show the Footer.
5. Click Publish to save your changes.
6. Finally, clear your browser cache and refresh the page to see the changes on your site.For reference, here’s a screenshot: https://postimg.cc/hhLhqssb
Regards, P-THEMES.
Please join our Discord Lesson
Thanks much but I wanted to do it from the single product template in Porto template builder. this way I don’t have to go on each product to disable
Hello, @kieljoseph84,
Unfortunately, it’s not possible to manage the footer directly from the single product template builder, as the footer is controlled by the Footer Builder.
However, you can still achieve your desired result by going to Porto > Template Builder > Footer Builder, creating your footer there, and then setting conditions to display it only on the specific pages you want. Here are some helpful links for reference: https://postimg.cc/30T6ZHbk ) & [Link 2]( https://postimg.cc/YhtZGMWV
Regards, P-THEMES.
Please join our Discord Lesson
