4028 comments found.
Hi, how can I edit the Podcast page? For example remove the widgets? Great theme 
Thanks.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
all other themes from others I have do very well on SEO but when I search my Soledad Website on google, it shows me 20 pages of Links of my Site which go to “ARCHIVES” and these pages are totally empty. Very sad ! Please fix it
Hi,
I’m confident there is an issue with your SEO plugin settings. Many of our customers use our theme and achieve excellent SEO performance (with tens of millions of visits each month) without any problems.
So, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Ok I created a ticket
I had installed the demo and all its contents, but it is not appear like the demo you have on your demo site. What can i do?
Hi,
We’ve replied to your email. Please check it.
Best regards,
PenciDesign
Hi, how are you? How do I create subscriptions and memberships using Soledad Sight for an online newspaper?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I have a question, is the Soledad theme compatible with ClassicPress?
Hi,
Thank you for purchasing our theme.
We haven’t tested it yet, but you can give it a try 
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Is this license for only one site, what is the price for multi-site. Thanks
Hi,
Thank you for your interest in our theme.
You need to purchase a new license for each new domain. We don’t offer licenses for unlimited sites. This licensing policy applies to all WordPress themes on Envato Market. We hope you understand.
Best Regards,
PenciDesign
The weather worked on my site all the time but suddenly without any reason it told me I need to enter a weather api, I entered the API but nothing changed.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Do you see any update to include zendesk to the theme support as for now it will break the site with your code? Keep up the great work
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello! I’m already buying a second license, only from a different account, you guys have made a very cool product! I have a question, I want to clarify, this license is for one sai, right?
Hi,
Thank you for purchasing our theme and loving it so far.
Yes, one license is for one site. You need to buy a new license for your new domain. The license policy applies for all WordPress themes on Envato Market.
Hope you can understand it.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Thank you!
Every time I try. to activate the “Display login / register ” it tells me Error. Can’t find the way on your theme to make people be able to register. so sad.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I have. Please answer on it, because I need this website to work
Hi,
Please create a new ticket, as we currently do not have any support staff available.
Best Regards,
PenciDesign
My client purchased your theme and I’m helping them set up the dark mode demo. Is it easy on this demo, or on any other to have the home page have a black background and have all the post pages have a white background instead? I see a dark mode/light most feature, but my client wants posts to always be white.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I’m just now really getting to work with this theme and so far I’m liking the theme. However, please work on the English/Grammer found in the theme. For example, under menus you have written this.
“Make it is a category mega menu (make sure category you selected has posts & menu item you selected need is top level and this menu item no have child menu items)”.
I have read that several times and it still doesn’t make any sense to me b/c it isn’t proper English. This was obviously very poorly translated into English. I still don’t understand what you are trying to say there.
Also, how do you disable social icons in the main menu?
One last question. How do we disable the sidebar on post pages so the posts are full width and leave it on category pages? Hopefully, there is a way to do that dynamically instead of per post.
Hi,
Thank you for your report. We will address it in the next update of Soledad, so no worries. For any further questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you!
The contact form doesn’t allow for image to be uploaded. Looks like there is a bug when trying to connect to X (Twittter)
Whoa there! There is no request token for this page. That’s the special key we need from applications asking to use your X account. Please go back to the site or application that sent you here and try again; it was probably just a mistake.
Hi,
Please do as I said in my previous comment.
Best Regards,
PenciDesign
hi, the speed test it’s fantastic! After the purchase where I must transfer the hosting ? Thank You
Hi,
Thank you for loving our theme.
You can achieve good site speed with most hosting providers. However, I recommend using hosting from SiteGround or A2 Hosting, as they are reliable options.
Best Regards,
PenciDesign
So, on SiteGround, your clean template shows excellent speed (90) on PC, but on mobile devices it’s only 39 (red for Google). Any advice?
Hi,
We’ve covered this in the Soledad theme documentation, which you can review here.
If you have any further questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hello, good day,
I’m interested in purchasing this WordPress theme and would like some detailed information about certain features:
Is the text-to-speech feature free with this theme, and would there be any additional costs after purchasing the theme? Regarding the ability to enable premium memberships for viewing site content, is this feature free, or would there be a separate charge for it? For other features mentioned in the documentation, like AI capabilities, are these features free, or do they require a monthly payment? Additionally, will all the plugins mentioned be available with a one-time payment for the theme, or do some require a separate purchase or recurring fee?
Thank you.
Hi,
Thank you for your interest in our theme.
1/ Yes, the Text-to-Speech and Premium Membership features are included with the theme at no extra cost after purchase. All plugins come with a one-time payment when you buy the theme.
2/ As for the AI plugin, the cost depends on how much of OpenAI’s API you use. If you need to generate a large amount of content within a certain period, OpenAI may require you to subscribe to a premium plan. You’ll pay them directly – not us. This is the same for all users of ChatGPT or OpenAI.
Best Regards,
PenciDesign
One question, I’m about to subscribe to the envato monthly plan and I saw that there are many premium themes that I can use in my subscription. One question, with my subscription on the envato website, can I use your theme?
Hi,
Thank you for purchasing our theme.
No, most of the best-selling WordPress themes are not included in that package. The themes available on Envato Elements are not updated regularly, so it’s not the best choice for customers.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, I really liked your theme. And I saw that there are 6 thousand templates for me to choose from. I saw some here and I was delighted with what I saw. Do I need two license keys? If I buy two, do I get a discount? Another question, will there be a promotion for the end of the year, Black Friday?
I was wrong, what is this 6000+ that you refer to in the image about? I saw that there are more than 200 demos available.
Hi,
Thank you for your interest in our theme.
1/ We are still considering whether to participate in the Cyber Monday campaign, but we haven’t made a final decision yet.
2/ Unfortunately, Envato Market does not support discount coupons, so we are unable to offer one. If you check the cart or checkout pages, you’ll notice there’s no option to enter a discount code.
3/ Our theme includes over 200+ demos and more than 6,000 homepage variations. For example, on this demo, you can find 4 different homepage layouts under the “Home” menu item.
Best Regards,
PenciDesign
Hello, my friends. Good afternoon!
Where do I configure it so that the image is not cropped! He’s cutting off his head in the photos. Thank you very much!
See: https://sopacultural.com/wp-content/uploads/2024/11/Head-1.jpg
Style 5
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hay un problema con el icono menú móvil y del buscador, el enlace esta roto, no funciona al darle clic.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
THANKS, IT WORKED
Hi,
How can I add subcategories to Soledad Categories Stylist?
Such as: main product category:
- product1
- product2
-product3-product4-product5Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
