257 comments found.
Hello, Under the Qode Essential Addons tab, I don’t see the Import option to upload the demo content. I have already contacted support (Ticket ID: #299467), but after 3 days I still haven’t received a response.
Thanks.
Hello,
The Qode Essential Addons plugin shouldn’t be used with Boldlab theme. Please deactivate this plugin and navigate to Boldlab Dashboard > Import to import demo content.
You can find import instructions in this article. If you need further assistance our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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The home page sliders in our Boldlab theme are broken. When we select it as a list, it works fine. When we select slider, images and texts are not visible.
Hello,
Try to update the theme and the bundled plugins to the latest version.
Also, if you are using Elementor version, Try to update the QiAddons plugin to the latest version and disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General.
Support
Edge Portfolio part of
Qode Interactive
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Thanks… great theme, great team <3
Support
Edge Portfolio part of
Qode Interactive
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The Qode site login isn’t working. Toet times out and reports a host error.
With the latest update to the theme I noticed all the titles disappeared e.g. “About Us_”. Also I don’t know why by the same sections background (in “About Is_ this is a bunch of people smiling at camera for example) is not editable, this was before the last update – perhaps to do with the Elementor update and compatibility?
I can’t send this as a ticket as my support has run out but it’s an issue I saw another user post so think it’s a universal bug.
Hello,
There were some temporary server-related issues that have been resolved now. The Qode Help Center should be working now. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
Support
Edge Portfolio part of
Qode Interactive
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Thanks. I did email but haven’t had a response.
Hello,
Unfortunately, we couldn’t locate your email. We are still experiencing some issues with the mail server so this could be the reason. You can also try contacting us through the contact form here.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I cannot import any DEMO content, although all limits are set well, all other plugins are disabled, and there is space on the server. Is there a problem on your side maybe?
Hello,
Demo import is working correctly on our end.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, how can I hide the double title, the main title is H1 and the title repeats below the image with an H2, I need to hide the second one, thanks
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Done
Support
Edge Portfolio part of
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The page title is not showing. The same thing is on your website as well https://boldlab.qodeinteractive.com/our-services/
Do you have a solution for this?
Hello,
Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you with this.
Support
Edge Portfolio part of
Qode Interactive
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Hello
I purchased the Boldlab theme a few years ago, but now my support time has expired.
However, I discovered a bug that I’d like to report.
My website is based on your prebuilt site “Fullscreen Showcase” (the one with the Tabasco Bottle). The fullscreen images on my landing page are not displayed. I first feared that I had messed up something while installing an update, then saw that your own showcase site is not working either. https://boldlab.qodeinteractive.com/fullscreen-showcaseI tested it on Safari, Firefox and Edge. So I think this must be a bug on your side…
Thanks for looking into it. Best regards Pierre
Hello,
Thank you for using our theme and for your feedback.
This is now fixed and the fix is also included in the latest update, please see change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
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Thank you so much!
Support
Edge Portfolio part of
Qode Interactive
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Hi,
is there an easy solution to remove the “show all” on portfolio page? And instead choose a different or the next category as active one?
Thanks for your support! Best regards, Marc
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
Support
Edge Portfolio part of
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Hi, I purchased the theme in 2024, My website in now online www.pointvirgul.com The issue is that the landing page does not work anymore. As appear in the default theme, that doesn’t appear neither. Can you please find solutions quickly ?
Hi,
This is most likely related to the swiper library from the QiAddons plugin. Try to update the QiAddons plugin to the latest version and disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General. In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
Support
Edge Portfolio part of
Qode Interactive
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On Godaddy i had the hosting as trial and installed the theme now i want to reuse the license on a different hosting, but cannot access the old hosting, it was deleted i think? how can i proceed?
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
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Hi, I have a problem with the Blog page, the previews of the articles instead of seeing the text I wrote of the article the phrase “Lorem…” appears. How do I solve this problem? Thanks
Hello,
If you are using Elementor page builder and you’ve imported Elementor demo, please navigate to Elementor > Settings and make sure to check all of the post types listed there and save changes. After that please open post using Elementor page builder and edit text there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Thank you!
Support
Edge Portfolio part of
Qode Interactive
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Hello! I need some help.
How do I update the Theme’s Font Awesome?
I need to add the TikTok Icon, but when I look for it I can’t find it, but the icon already exists in Font Awesome, I believe it is out of date.
I want to put it in the Team part, where I place the social media icons.
Can you help me please?
Thank you very much.
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Hello, I updated. But wp bakery is not updated. It says I have to buy a license?
Hello,
It’s not necessary to purchase separate license. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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I want the images to be visible in the portfolio view. I also want the hover effect. But I don’t want it to go somewhere else when I click. Is this possible?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
how to make blinkable ”_” in section title please?
Hello,
By adding the underscore to the Section Title, the underscore will be linkable automatically.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I’m having problems with the registration, because I entered the code that is available in the invoice and the email adress and it just keeps loading.
I have questions about the code, because it doesn’t appear on the panel, I only have the invoice code, is this number or another one?
When I click on downloads, the license certificate doesn’t appear either. Can you help me please?
I look forward to hearing from you.
Hello,
To register the theme you need to use the purchase code. You can follow the instructions from this article. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi, thanks for getting back to us.
After I enter the Purchase Code, the message Please Wait… only remains and it doesn’t finish, it stays like that for hours and it doesn’t finish.
What should I do?
Hello,
You can try the solution from this article
In case you need further assistance please submit a ticket at our Help Center and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I did exactly what you mentioned and it still keeps asking me to wait and it doesn’t complete activating the theme. 
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you further.
To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Hi, thanks for getting back to us.
We sent a ticket to the help center, it’s been 2 days and we still haven’t received a response.
The theme is still not activated and we were unable to complete the configuration.
If you can, please give us some attention so we can finish this.
Thank you very much.
Hello,
We checked and your ticket has been updated with a reply. The theme is registered now. If you need any further assistance please continue the conversation on your ticket.
Support
Edge Portfolio part of
Qode Interactive
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Please help Mr. I can’t change feature images of service page, portfolio page, contact page can’t change help me
Hello,
Most likely you are referring to the title image. Try to change the background image under the title settings on your pages. In case you need further assistance please submit a ticket at our Help Center, and our agents will assist you with this.
Support
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Hi. With regard to Naturalisto’s issue… I am helping him to deregister. Except the site is stuck on “Please Wait”
Let’s give you a little more context.- the theme is currently on one domain and we need to recreate the exact same website from scratch, as something has broken the site within the .htaccess fileand some elements are not funtioning as before, such as the portfolio. Since I’m not a developer, and can’t fix this.
I suggested we recreate it on a subdomain and fix it and see if the errors persist.
Then once fixed and updated we transfer everything back to the original domain.
Please help us. Thank you
Hello,
Thank you for reaching us.
We have already deregistered the theme remotely, and you should be able to use it again. If you encounter the “Please Wait” message again, please take a look at this article.
Support
Edge Portfolio part of
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we are trying to deregister the theme on another domain but its just stays stuck on “please wait” please help.
Hello,
We have just deregistered your purchase code remotely, so you should be able to use it again.
Note that you can also deregister the theme on your own using our Help Center.
Support
Edge Portfolio part of
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Greetings, I’m unable to register my theme after deleting the website that the theme was used on. I did not remove the purchase code for the site and now i’m unable to use the theme again. Is there anything I can do?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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