3787 comments found.
when update with the fixes is getting released?
Dear plickify,
Thank you for reaching out.
Could you clarify the specific issues you’re referring to so we can address them? Are you asking about the Unyson version or the Redux version?
If needed, we can schedule a session to go over your concerns and provide solutions promptly.
Let us know how we can assist further!
Best Regards, Support Team
Team, I want to know is there any way or custom code to remove user role restriction. Basically I just want a single profile based platform in which user can add a project as well as send proposals to other users projects, he do not need to create or switch to freelancer account to send offers. Do let me know if there’s any custom code to remove this restriction. Thanks and best regards.
Team, please respond.
Dear Wasiqhsn,
Thank you for reaching out to us!
In the current setup, there is only one user role, but the platform provides an option to switch between user roles. You can enable the switch user role feature from the backend settings. This will allow users to switch roles as needed without requiring custom code.
If you need detailed guidance on how to enable this feature, feel free to let us know, and we’ll assist you further.
Also, if you need further assistance, please feel free to create a support ticket at our support portal, and we will respond promptly during our official working hours:
https://amentotech.ticksy.comBest Regards,
Support Team
I love the design of this theme and would like to use it as a portal for a job board and scholarship opportunities. Is the employer and freelancer dashboard customaizable?
Dear Anagabrielpurcell,
Thank you for your kind words about the theme! We’re thrilled to hear you’re considering it for a job board and scholarship portal.
The employer and freelancer dashboards are built with flexibility in mind, but for any significant customization or extension of functionality, custom development will be required. Please note that such customizations fall outside the scope of our support services.
If you have specific customization needs, you’re welcome to hire a developer or reach out to us for guidance on how to proceed. Let us know if you have further questions!
Also, if you need additional assistance, please feel free to create a support ticket at our support portal, and we will respond promptly during our official working hours: https://amentotech.ticksy.com
Best Regards,
Support Team
Hello, Im facing there issues can you resolve: 1 – our files in gig gets corrupt (storing as Html Document instead of specifying the MimeTypes such as Png, Jpg, Jpeg, gif, etc) while uploading.
2 – Tell the latest stable version of workreap theme / plugin compatibility with woo commerce and Elementor. Also tell before November 9th updates which one is compatible version.
Dear Amani_N88,
Thank you for reaching out and sharing the issues you’re facing.
File Upload Issue (Gig Files as HTML Documents): This could be due to server configurations or MIME type settings. Please create a support ticket with the details of your setup, and our support team will investigate and help resolve this issue promptly.
Compatibility of Workreap with WooCommerce and Elementor: The latest stable version of the Workreap theme and plugin is fully compatible with WooCommerce and Elementor. If you’re seeking compatibility information for versions prior to the November 9th updates, please mention your current version in the support ticket, and we will provide guidance accordingly.
We recommend creating a support ticket at our portal: https://amentotech.ticksy.com, so our team can assist you with both issues and ensure they are sorted out.
Best Regards,
Support Team
Greetings. Here in the US, we are required by law to collect and remit sales taxes for marketplaces. Does this theme allow for this set up? Or at least an integration to charge and collect appropriate sales taxes (US) via Stripe Tax or WooCommerce Tax? Thanks!
Dear sebugo,
Thank you for your inquiry.
The Workreap theme utilizes WooCommerce for handling products and payments. You can seamlessly use WooCommerce Tax to set up and manage the collection and remittance of appropriate sales taxes, including those required in the US.
If you need assistance with configuring this, feel free to reach out!
Best Regards,
Support Team
Dear AmentoTech Team,
I hope this message finds you well. I am considering purchasing your Workfleet mobile app and Workreap them, but I noticed you also have a new mobile app, Taskup, scheduled for release soon. I would like to ask for some clarification before making a decision:
1) Workfleet: – Would you recommend proceeding with the purchase of Workfleet, or would it be better to wait for the release of Taskup? If you suggest waiting, could you kindly provide an update on the current development stage of Taskup and an estimated timeline for its launch?
2) Workreap: – I noticed there is an add-on for hourly payments. Could you let me know if it’s possible to integrate a payment system based on square meters (m²) or similar measurement models? This feature would be critical for my use case. Thank you for your time and assistance. I look forward to your response.
Best regards,
Dear Goashul,
Thank you for reaching out with your queries and for considering our Workfleet mobile app and Workreap theme. Allow me to clarify:
1. Workfleet and Taskup: The app you’re referring to is likely a typo, as Workfleet has already been released. You can find it here:
Workfleet React Native Mobile App https://codecanyon.net/item/workfleet-react-native-mobile-app-for-workreap-theme/55097870This app works seamlessly with the Workreap theme and would be an excellent choice if it suits your current needs.
2. Payment Add-On: There is no separate add-on required for hourly payments—this feature is built into the system. However, the functionality for a payment system based on measurements (such as square meters) is not currently available.
If you have additional questions or specific requirements, feel free to share them, and we’ll assist you further.
Best Regards,
Support Team
Dear Support Team,
Thank you for your prompt response and for clarifying the details regarding the Workfleet mobile app and the payment system.
Regarding custom payment methods:
While I understand that the theme currently supports only hourly and project-based payments, would it be possible to implement a custom payment method, such as one based on measurements (e.g., square meters) or another option?
Additionally, is there someone on your team who could assist with specific customizations or functional improvements to both the theme and the mobile app to better align with our business model? I am open to covering the cost of such modifications.
Thank you for your support, and I look forward to your feedback.
Best regards,
Dear Goashul,
Thank you for reaching out and for your detailed inquiry.
Currently, the theme supports only hourly and project-based payments, and the feature to implement custom payment methods, such as those based on measurements (e.g., square meters), is not available in the current version. However, you can customize the script to add this functionality.
If you’re interested in having our team assist with specific customizations or functional improvements, you can send us an email at help.amentotech@gmail.com with your detailed requirements. Our team will review your request and provide information on availability, timelines, and costs for the customization.
Let us know if there’s anything else we can assist you with!
Also, if you need additional assistance, please feel free to create a support ticket at our support portal, and we will respond promptly during our official working hours: https://amentotech.ticksy.com
Best Regards,
Support Team
@Officialfc: I have seen that below question you have asked 3 months ago via Ticket #3712782: Multi-currency: is it possible to maintain 2 or more base currencies at the same time and not currency conversion?
I am facing an issue that Multicurrency is not working rightly on “Package-Plans” and showing wrong values (converting twice) on this page. However, it’s working proper on other pages.
Are you also facing this issue?
I am asking this to you because I am not getting an answer from AmentoTech and as you have raised this point 3 months ago, I want to connect with you, incase you have any answer on this.
I am sharing my details here: sarvagna79@gmail.com
You may connect with me here or share your contact details.
Thank You…...
Dear Sarvagnadave,
Thank you for bringing this to our attention. I have assigned your issue to the team, and they are actively reviewing it. We will investigate the multicurrency issue, particularly with the “Package-Plans” page, and provide you with a resolution as quickly as possible.
We appreciate your patience and understanding. If you have any additional details or concerns, please don’t hesitate to share them via a support ticket on our portal: https://amentotech.ticksy.com.
Best Regards,
Support Team
Hello AmentoTech Team,
I found below issue (or bugs in your theme) while integrating CURCY – Multicurrency Plugin as you mentioned. I have raised this issue at-least 12 days back and didn’t get any satisfactory response for the resolution. Everytime, I got an answer from you to “Buy a Support & Raise a Ticket”. But Still I am worried that even I buy your support service, how can you assure that you will resolve such issues in a quick time ? As you mentioned, I have also sent an email to help.amentotech@gmail.com 5 days ago but even not received any acknowledgement from you / your team.
Please resolve this issue on TOP PRIORITY as this is not the issue I am facing alone. Anyone from this group is using this plugin, they must have this issue.
I am ready to buy your Support Service, but I am not convinced whether the problem will be solved in a timely manner or not.
I hope you understand the problem and try to resolve on TOP PRIORITY.
=========================================================
Issue found with CURCY – Multicurrency Plugin on Package page:
I found another bug on the site. When I have installed CURCY – Multicurrency Plugin on the website to get pricing in a user selected currency. Everything works fine with this except below:
- WooCommerce Packages are showing wrong values while selecting any other currency then USD. This is converting 2 times. Example: $100 = INR 8440. But it’s giving $100 = INR 7,12,332 because it’s converting 2 times (i.e. it converts $100 = INR 8440 and then again, it converts $8440 = INR 7,12,332). But this value is just showing on package screen. – After clicking “Get started” button on package it is showing correct value at Checkout page. – Other than this issue, the CURCY plugin works perfectly fine at all pages including Wallet amount, Project values, Task values etc… showing in a correct way.
Refer below images to get clarity on above issue:
https://drive.google.com/file/d/1D87iFIEi1Spe9WZ27j9AY0MoVKy5HaZ3/view?usp=drive_link https://drive.google.com/file/d/1LQheqB9CTGf8gvqd5H2ZcDt2xQBRT55p/view?usp=drive_link https://drive.google.com/file/d/1smT5YpXt2mCPvQmpTDW3GPpteXCbaV8m/view?usp=drive_link https://drive.google.com/file/d/1RnY8P733ddqHIAC1gZ_RVMsePPJO0rac/view?usp=drive_link https://drive.google.com/file/d/1w8ExzjcpHWwGJRY713zSPbXreQAJyqFa/view?usp=drive_link Request you to look into this topic to sort it out any specific bug on the WooCommerce package page.Dear Sarvagnadave,
Thank you for bringing this to our attention. I have assigned your issue to the team, and they are actively reviewing it.
We appreciate your patience and understanding. If you have any additional details or concerns, please don’t hesitate to share them via a support ticket on our portal: https://amentotech.ticksy.com.
Best Regards,
Support Team
This part needs to be full screen. It’s not very nice this way.
https://ibb.co/W2hmdCBDear tasarimcin_com,
Thank you for your suggestion! We appreciate your feedback and understand the importance of having a visually appealing design. We will consider making this section full-width in one of our future updates to enhance the user experience.
If you have any additional suggestions or need further assistance, feel free to reach out!
Best Regards,
Support Team
when update is getting released?
Which update you are talking about? Do you have any issues, we can have a session and resolved your issues what issues do you have?
I already mentioned it support and previous comments. First is update twitter icon in font liberary, second is update woo commerce files, third is multicurrency plugin converts some random values in some places at checkout, this issue i think everyone is facing
Yea, these will be sorted very soon. Stay with us
Kindly ckeck for outdated woocommerce files nd the updated twitter icon in library in coming release. the twitter icon is pending since long
Hello,
Thank you for bringing this to our attention.
We are currently working on updating the outdated WooCommerce files and including the updated Twitter icon in the library. These updates will be available in the next release.
We appreciate your patience and support!
Best Regards,
Support Team
1. Hello Team even after you said Override dates can be deleted, saying that it is maybe because of the platform I am using (I was using a phone). On my PC, looking at the screenshot below, there’s no delete button for override dates:
https://prnt.sc/zIT4dM-K-2J6I only see “on” – “off” switches, but what if a user makes many of these override dates? it will frustrate them as they cannot be deleted (a simple button).
2. Kindly also add ability for meeting to be rejected by freelancer in cases where they are unable to make it for meeting, let’s say they are sick (currently the UI isn’t making sense).
3. Also add optional feature where freelancer can charge for meetings – as meetings consume time (fiverr has this feature).
4. Still no feedback on the email request I made which includes payout methods to support Africans.
Dear Thaddeuslubinga,
Thank you for sharing your concerns and suggestions. Let me address each point:
Deleting Override Dates: This seems unusual. Could you please create a support ticket at https://amentotech.ticksy.com and share your details? Our team will investigate and resolve this for you.
Ability to Reject Meetings: This is a great suggestion, and we appreciate your input. We’ll consider adding this feature in a future update to improve the user experience.
Charging for Meetings: Currently, this feature is not available, but we’ll review the feasibility of implementing it in future releases.
Payout Methods to Support Africans: We apologize for the delay in responding to your email request. We will review your suggestion regarding payout methods and get back to you with feedback soon.
Thank you for your patience and for helping us improve. Let us know if you need any further assistance!
Best Regards,
Support Team
Thank you
My pleasure
This is really the strangest thing I have encountered with this theme..
I have 512 Freelancers and I Deactivate the plugins ( Redux Framework, Customized Offers, Freelance Marketplace, Hourly Addon ) and Activate it in less than 10 second and found 7102 Freelancers.. Can you explain this to me!?
Befor: https://prnt.sc/LVRx_riELc4W
After: https://prnt.sc/ElgOyk_YaS1y
I told you before that you destroyed this theme with all the changes you made and the many additions plugins
Please try to investigate this issue and fix it asap as this theme is not functionable at this moment..
I have not installed or add any plugins on my website other than what comes with this theme ( Redux Framework, Customized Offers, Freelance Marketplace, Hourly Addon )
Dear Propms,
Thank you for bringing this issue to our attention. This behavior is indeed unusual, and we’d like to investigate it further.
Could you please send us an email at help.amentotech@gmail.com with your website login details? This will allow our team to access your site and investigate the issue directly, as we are unable to reproduce this behavior on our end.
We appreciate your patience and understanding, and we’ll work to resolve this as quickly as possible.
Also, if you need further assistance, feel free to create a support ticket at our support portal, and we will respond promptly during our official working hours: https://amentotech.ticksy.com.
We can also have a session to address that
Best Regards, Support Team
Anyway I used a Security Plugin:
1. Block unauthorized access to load-scripts.php and load-styles.php 2. Block access to users’ data via REST API 3. Disabled short names in the backend
3 days with no duplicaled accoun so far..
It seems that there are loopholes that hackers use to tamper with such low-security versions.
Hello,
Thank you for your message!
To better understand the issue you’re facing, could you please provide more details about your setup? Specifically, we would like to know if you are using a mobile app, a REST API plugin, or any other specific integrations. This will help us determine whether the issue originates from the theme or other plugins.
Additionally, if you’d like, we can schedule a 30-minute session to resolve any issues you may be encountering. You can reach out via our support portal or directly through your profile page.
If you need further assistance, feel free to create a support ticket, and we’ll be happy to assist you promptly: https://amentotech.ticksy.com.
Best Regards,
Support Team
I thought I found a solution to this dilemma, but the same problem still occurs after a period of time. It seems that there is a code inside Workreap – Freelance Marketplace Plugin that creates duplicate copies of accounts.
This is very confusing as the version installed on my local server doesn’t do any of this for almost a months now..
I’m definitely sure that this have something to do with the migration part from old version Unyson to the new version Redux
I think the solution, as it seems, is to start from the beginning and install the new version and register the information and accounts and add data manually… that is, 5 years of work again.
Or find the code that does this and stop it on Workreap Plugins or theme..
Hello,
Thank you for your message! We understand the urgency of the situation and would be happy to connect with you on Skype or Zoom to check and resolve the issue.
Please let us know your availability by Monday, and we will schedule a meeting accordingly to assist you promptly.
Are you using Redux version or Unyson Version? So we can look on this and get back to you accordingly
Looking forward to your reply and ready to help resolve this!
Best Regards,
Support Team
Hi there,
We apologize for any inconvenience caused by the recent account duplication issue. We’ve identified and fixed the problem.
To ensure a smooth experience, please update Workreap to the latest version (3.2.2).
If you have any questions or need further assistance, please don’t hesitate to create a support ticket or email us through our profile page. Our technical team is ready to help.
Best regards, Support Team
Hi, I was checking WP Guppy Pro with front end admin panel or backend. I couldn’t find any way to read users conversation. Don’t we need that to solve disputes? Thanks
Hello Webnegaran,
Thank you for your question. Yes, you can read user conversations from the backend. WP Guppy Pro provides the ability to access and manage chat messages through the admin panel to help resolve disputes or monitor communications.
If you need assistance locating this feature, feel free to reach out, and we’ll guide you further.
Best Regards,
Support Team
Why do I find daily duplicate copies of original accounts being added automatically?
https://prnt.sc/PR1A9zIfvkxbHello Propms,
Thank you for reaching out and sharing your concern. We have not encountered this issue before, but we would be happy to investigate it further for you.
Could you please create a support ticket at our support portal and include any relevant details or screenshots? This will allow us to address the issue promptly. You can submit your ticket here: https://amentotech.ticksy.com/
We look forward to assisting you further.
Best Regards,
Support Team
Please make it more secure and close the loopholes that are being used to tamper with the functionality of this theme.
It seems that this problem is related to (“Short names” in => Directory settings) Please check because this process never stop in creating duplicate copies of Freelancers accounts.
Dear Propms,
Thank you for bringing this issue to our attention. This behavior is indeed unusual, and we’d like to investigate it further.
Could you please send us an email at help.amentotech@gmail.com with your website login details? This will allow our team to access your site and investigate the issue directly, as we are unable to reproduce this behavior on our end.
We appreciate your patience and understanding, and we’ll work to resolve this as quickly as possible.
Also, if you need further assistance, feel free to create a support ticket at our support portal, and we will respond promptly during our official working hours: https://amentotech.ticksy.com.
We can also have a session to address that
Best Regards, Support Team
What is redirect url for add google login in workreap theme
Hello Sahidbhai9491,
Thank you for your query regarding the redirect URL for adding Google login in the Workreap theme. To ensure we provide you with accurate assistance, please create a support ticket at our support portal: https://amentotech.ticksy.com/. Our team will be happy to guide you through the process.
You can also check Documentation if that works for you
We look forward to assisting you further.
Best Regards,
Support Team
Hi, I can’t find TASKS in wp admin panel so I can edit or delete them. It was in older version I can’t find its page. Thanks
It’s woocommerce products, right?
I found them. But I can’t find where to change logo !
Hello Webnegaran,
Yes, the tasks are managed under WooCommerce products. If you need further assistance or guidance, please create a support ticket at our portal: https://amentotech.ticksy.com/. Our team will be happy to assist you in locating the section or resolving any issues.
If you’re looking for instructions on changing the logo, feel free to include that in your support ticket as well, and we’ll guide you through the process.
Best Regards,
Support Team
This is i guess not fair, like theme u should update app. you updated theme to redux, it was your decision. now you asking us to buy app again so basically the 99 usd we paid for is wasted. this is completely unfair practice
Hello Plickify,
Thank you for your feedback, and we understand your concerns regarding the app and theme updates. Let me clarify the situation for you:
The theme was recently updated to a new version with Redux, and we included these updates in the theme package. However, the app is a separate product and is not automatically included with the theme updates. The app you purchased remains compatible with the previous version of the theme. If you’ve recently shifted to the new version of the theme, the updated app would need to be purchased separately to ensure compatibility.
That said, we do understand your frustration, and to support our valued customers, we can consider offering a discount for the new app version purchase. Please let us know if you’d like to proceed with this option, and we will assist you further.
We appreciate your understanding and are here to help resolve any issues.
Best Regards,
Support Team
getting this reponse
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
can you respond? wordpress is repeatdly saying outdated
Your theme (Workreap) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello Feufol1,
Thank you for bringing this to our attention. We will review and update the outdated WooCommerce template files in our next release. Please note that this should not affect the functionality of your site unless there is a major release from WooCommerce.
For further assistance or if you encounter any issues, we recommend creating a support ticket at our portal: https://amentotech.ticksy.com/. Our team will be happy to assist you promptly.
We appreciate your patience and understanding.
Best Regards,
Support Team
Hi, can you please answer the ticket 3762386 ASAP? I can’t continue work on project until this issue fixed. I need domain change for both theme and wp guppy. Thanks
Hello Webnegaran,
Thank you for reaching out. We’ve reset the domain settings as requested, and you should now be able to proceed with both the theme and WP Guppy on the new domain. Please check, and let us know if everything is working as expected.
If you need further assistance, feel free to follow up in the support ticket or create a new one if necessary.
Best Regards,
Support Team
