8616 comments found.
New Reply for Ticket: VXN-875-49127
Hi,
Thank you for your patience. Upon reviewing the logs, we identified the following error related to the plugin masterstudy-lms-learning-management-system. The plugin has been temporarily disabled, and the site is now loading successfully.
Please review the plugin’s functionality or reach out to the plugin’s developer for further assistance.
I have updated all the plugins and activated the Masterstudy LMS plugin for the second time and the same thing has happened again. See the message below and I cannot access the site, again“There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”
Hello,
Thank you for letting us know about the issue you’re facing. We’re sorry to hear about the trouble with the MasterStudy LMS plugin.
To assist you further, please go to your StylemixThemes account and fill out the form at the following link: https://themeforest.net/user/stylemixthemes
Once we receive your request, our team will troubleshoot the issue directly on your site to resolve it as quickly as possible.
Kind regards
Dear Developers,
Great theme, but I have a problem with the checkout at the end of the work. Buying lessons. I don’t use the built-in Stripe payment, but the stripe plugin that integrates with woocommerc. The payment is completed fine and is visible in the order.
But after placing the order, it does not redirect me to the successful checkout page, but I get an error message on the checkout page (while the order is placed correctly): “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”
Woo fatal-error log: “Uncaught TypeError: Argument 2 passed to MasterStudy\Lms\Repositories\CoursePlayerRepository::get_main_data() must be of the type int, string given, called in /home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/course-player.php on line 29 and defined in /home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/includes/Repositories/CoursePlayerRepository.php:17”
{ “error”: { “type”: 1, “file”: ”/home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/includes/Repositories/CoursePlayerRepository.php”, “line”: 17 }, “remote-logging”: true, “backtrace”: [ ””, ”#0 /home/u728374827/domains/primeofenglish.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/course-player.php(29): MasterStudy\Lms\Repositories\CoursePlayerRepository->get_main_data(‘25-folyamatos-j…’, ‘reviews’)”, ”#1 /home/u728374827/domains/primeofenglish.com/public_html/wp-includes/template-loader.php(106): include(’/home/u72837482…’)”, ”#2 /home/u728374827/domains/primeofenglish.com/public_html/wp-blog-header.php(19): require_once(’/hom” ] }
I was check, the problem is $lesson_id = “reviews” (must be of the type int, string given) public function get_main_data( string $page_path, int $lesson_id ): array
I disabled billing plugin and disabled-restart all plugin but not solved the problem. Upgrade PHP 7.4 to 8.3.
Thank you for your help 
Hello,
Thank you for sharing the case with us.
In order to provide you with an efficient solution, we would need temporary admin access to your website. Please send the credentials to this email:
cs-team@stylemixthemes.comWe will need your permission to make changes, such as deactivating plugins for troubleshooting. Please ensure that you have a backup of your site before proceeding.
Looking forward to resolving this for you!
Kind regards,
Hello,
I hope you’re doing well. To address the issue, we’ll need your credentials for further investigation. It seems we haven’t received any email at cs-team@stylemixthemes.com yet.
Please visit your StylemixThemes account and complete the form here: https://themeforest.net/user/stylemixthemes.
Once you’ve submitted the form, kindly let me know, and we’ll troubleshoot the issue directly on your site.
Looking forward to your response!
Hi 1-I can use membership system without other plugins like pro membership or other , your system support simple membership 2- i can creater membership ( with question number 1 ) and sell the plans with woocommerce payments 2- in apps support webview checkout payment thanks
Hi,
Thank you for reaching out with your questions!
To set up a membership system, you will need to use the Paid Memberships Pro (PMPro) plugin. Unfortunately, there is no alternative for this functionality within the current setup.
Once you create memberships using PMPro, it is possible to sell the plans with WooCommerce payments. This integration works seamlessly.
Regarding webview checkout payments, MasterStudy integrates smoothly with WooCommerce. Any checkout options available in WooCommerce, including webview, can be used without issues.
If you have any further questions, feel free to let us know—we’re happy to help!
Kind regards
Hello, how are you? First, I want to thank you for your wonderful work regarding the lms plugin. I intended to buy the pro plus plan, but honestly, there are some very important points that I expected in your program. First, we are supposed to be able to create a multi-course learning platform, but under one brand. I know this is available, but the ability to add trainers who work under the auspices of the main platform is not sufficient. First, we must be able to add trainers within controlled rules, as we add on to add multiple trainers. It is not enough to restrict the trainer’s powers because the trainer is able to delete and create the shared course without any restrictions or review. These are very, very important matters if we assume that we want to build a learning platform where all trainers are under the auspices of one platform and not multiple trainers. Marketplace. So, I hope to inform me if there is a solution to what I want or that you take this suggestion into consideration. The second matter is that we hope there is more ability to customize the control panel and other pages. The other matter regarding the first installation process when we choose to install as a marketplace or individual, I did not find the ability to modify this option later because I want to cancel the marketplace. Please take this point into account as well. Thank you.
Hi there, the config of this plugin eRoom – Zoom Meetings & Webinar. is not up to date. Can you do it for the provide a recent doc for it?
Hi there,
Thank you for reaching out! You can find the latest documentation for the eRoom – Zoom Meetings & Webinar plugin at the following link: Room Plugin Documentation – https://docs.stylemixthemes.com/eroom
If you have any further questions or need additional assistance, please feel free to create a support ticket, and we’ll be happy to help you.
Kind regards,
Do you have a mobile category menu or category listing page?
Hello,
Thank you for your question!
The MasterStudy theme is fully mobile-responsive, so anything available in the desktop version, including the category menu or listing page, will also be accessible on mobile devices. If you have any specific requirements or need assistance setting this up, feel free to let me know—I’m happy to help!
I have checked RTL demo and I think it’s unfair to say that the theme is 100% RTL. Some observation: - Misaligned icons: The icons throughout the platform appear misaligned and do not adapt properly to the RTL layout, causing confusion and hindering navigation. - Incorrect arrow directions: The arrows used for navigation and indication purposes are not mirrored correctly in the RTL layout, leading to a counterintuitive user experience. - Button placement: The placement and alignment of buttons in the RTL layout are inconsistent and do not follow the expected right-to-left flow, causing confusion and frustration for users. - Overall the theme is uncomfortable and inconsistent in RTL mode.
Hello,
Thank you for sharing your detailed observations about the RTL demo. We truly appreciate your feedback as it helps us improve our products.
Please note that the demo is fully RTL-compatible. To ensure the best experience, kindly confirm that you are using the latest version of the theme and have selected an RTL language, such as Arabic or Hebrew, in your WordPress settings. We have many clients successfully using the RTL demo without issues.
If, after verifying these steps, you still encounter any inconsistencies, we kindly encourage you to create a support ticket. Our dedicated support team will take a closer look and identify the cause of the issues you’re experiencing. We’re more than happy to assist you with the setup and resolve any concerns.
Thank you for your understanding, and we look forward to assisting you further!
This image is just from the course page..
I have indicated the places where there should be spaces, and also note that the course details (Duration, Views, etc…. ) are supposed to be in the far left but they are connected to the titles
all arrows are reversed on this page.
Hello
Thank you for your reply.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
It looks like this pro plugin will never get any updates anymore, even security updates.
I will want to upgrade to the Pro Plus, I hope the price I paid for this will be offsetted. Or will I need to get a refund to purchase the pro plus?
And I have another big problem with this plugin.
It’s extremely slow in the WP Admin area and takes forever to load any page. But whenever my VPN is on it doesn’t behave that way. Even your website, the stylmix website never loads up until I switch on VPN. Is there an IP issue with your codes?
I have previously raised the extremely slow issue on wordpress.org when I was still trying out the free version until I recently discovered it might be an IP issue.
What is the permanent solution to this, Please??
Hello,
Thank you for reaching out! It seems there might be some confusion about the updates. Have you updated the theme recently? The Pro plugin updates are bundled with the theme updates, so you’ll need to update the theme first to access the latest Pro plugin version.
Please refer to this guide – https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy for step-by-step instructions on updating your theme.
If the issue is solely related to updates, you won’t need to purchase the Pro Plus plugin—updating the theme should resolve it. However, if you’re looking for additional features that are exclusive to Pro Plus, you may consider upgrading.
I’d recommend trying to update the theme and plugin first. I hope this resolves the issue for you! Let me know if you need further assistance.
Kind regards
It sounds like there may be some compatibility issues at play here. Generally, we don’t encounter IP-related issues with the plugin, but we want to ensure everything runs smoothly for you.
Could you please try updating the plugin and your theme to the latest versions? Updates often address potential compatibility problems, and this might resolve the issue.
Once updated, please let us know how it goes. If the problem persists, we’ll be happy to investigate further to find a permanent solution for you.
Looking forward to your update!
Best regards
I would like to upgrade,
Firstly I thought the theme had Gutenberg support since the free theme (Starter Theme) has it. How come the free Masterstudy theme is Gutenberg compatible and the main theme is not?? What is the difference between the free theme and this one??
Hello??
Hi,
Thank you for reaching out and for considering upgrading!
The MasterStudy Starter Theme (free version) was designed to be lightweight and compatible with Gutenberg to provide users with a quick and flexible starting point for simple projects. On the other hand, the MasterStudy Premium Theme is a more feature-rich product designed specifically for LMS platforms. It includes additional built-in tools, premium plugins, and advanced customization options that require a more complex framework, which currently prioritizes page builders like Elementor and WPBakery over Gutenberg.
We understand how important Gutenberg compatibility is for many users, and this is something we are evaluating for future updates to the premium theme.
If you have any specific questions about the features or differences, feel free to ask—I’m happy to provide further clarity!
Okay, back to the IP issue. I realized the issue is with the base plugin (free plugin).
As I said, I raised this topic months ago on wordpress.org, and still nothing has been done about it.
Loading anything in the WordPress wp-admin takes forever to load until I use my VPN.
Please you people should check your codes thoroughly, this is really frustrating.
Hello!!!
Hello,
Thank you for your patience and for following up on this issue.
I’ve checked with our developer team, and they confirmed that the code of the base plugin does not include any IP restrictions.
It’s possible that the issue may be related to other factors affecting your WordPress environment.
We’d be happy to assist further in troubleshooting this and finding a solution. If you could provide more details or share any relevant information about your setup by creating a support ticket, we’ll do our best to help you resolve this issue.
Thank you again for your feedback and understanding.
Even your website has this problem. Your system definitely has this problem.
Please investigate thoroughly
I’ve sent you a ticket and I will add a screenshot. Please respond.
Hello there!
Thank you for creating a support ticket!
Could you please share your ticket number with me so we can look into it right away?
We’ll be on the lookout for the screenshot you mentioned as well.
Thank you for your patience and cooperation!
Thank you for sharing the ticket number and all the relevant details within the ticket.
Rest assured, your request has been assigned to a highly experienced agent. We will do our utmost to provide you with an effective solution.
Hello! I’m interested to this theme, but I want to know, does this theme includes MasterStudy Pro Plugin ? or it has free version of MasterStudy Pro plugin. Thank you!
Hello!
Thank you for your interest in the theme! The MasterStudy theme includes both the MasterStudy LMS Free Plugin and the MasterStudy LMS Pro Plugin, which is installed during the demo import process. The Pro version includes premium add-ons, and you can find a detailed description of these in the MasterStudy Theme documentation.
Additionally, there is a MasterStudy LMS Pro Plus Plugin available, which includes even more premium features and can be purchased separately from the MasterStudy LMS official website – https://stylemixthemes.com/wordpress-lms-plugin/
MasterStudy LMS is a powerful tool to transform any WordPress website into a full-fledged e-learning portal with all the functionality needed to create, manage, and sell courses online.
If you have further questions or need clarification, feel free to ask—I’ll be happy to assist!
Best regards
Is there an API available for the LMS?
I want to use student engagement data in my marketing automations.
Hello,
Thank you for reaching out! While we currently don’t offer a direct API for the LMS, you can absolutely achieve your goal by using SureTriggers. It integrates seamlessly with MasterStudy LMS and works well with any newsletter plugin compatible with SureTriggers.
Here’s a helpful guide to get started: https://docs.stylemixthemes.com/masterstudy-lms/additional-features/suretriggers-integration
If you have any questions feel free to ask! Best regards
I have used the form to contact you since I’m looking for help to make the theme work as expected, I’m willing to pay for the setup but I have not got any answer from it. I need help to making sure all is set properly and understand how the membership and the woocommerce work.
Thank you for reaching out and letting us know about your situation! I’m sorry to hear you haven’t received a response yet—we’re here to help.
Please take a moment to refer to the theme documentation, especially the sections related to memberships – https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-system and WooCommerce. This will guide you through the proper setup and ensure everything is configured correctly. Additionally, always make sure your theme and bundled plugins are updated to their latest versions to prevent any unexpected issues.
If you’re still facing problems, kindly let us know the exact issues you’re experiencing. I’ll do my best to provide recommendations and assist you further.
For more in-depth setup assistance or customization, you can send a request to hello@stylemix.net They offer professional services at reasonable rates. If needed, you can also consider extending your support to receive ongoing assistance.
I appreciate your patience, and please don’t hesitate to reach out again!
Hi, I know students can get an affiliate link and receive points via the point system.
Does the system support any other affiliate plugins that allows them to earn cash instead?
Hello
Thank you for your question! Currently, the point system does not integrate with any other affiliate plugins that allow students to earn cash instead.
However, if you would like to see this feature added in the future, you can leave a feature request and vote for existing requests using the following link: https://stylemixthemes.cnflx.io/boards/masterstudy-lms We always appreciate feedback and suggestions from our users to help us improve!
If you have any other questions, feel free to ask!
Hello, I need some information before making a purchase. Could you please answer these questions, for which I’ll try to be as clear as possible: 1. I want to create a platform to train my sales representatives internally. In this situation, which license applies to me: Regular License or Extended License? 2. Do you have recommendations regarding the format, size, and quality of the videos? 3. Quiz functionality: Is it available? 4. Do you have an integrated solution to protect videos, linked files, and site data from copying (simple copying, copy-paste, screen capture, etc.)? Should I consider another solution (and if so, do you have advice for your customers)? 5. Will my sales representatives be able to have a personal profile showing their progress and development? 6. Is it possible to finely/individually manage what users can see, or will an additional plugin be required? 7. Do you have an integrated file transfer solution that allows file transfers between the administrator and individual users (but not between basic users)? 8. Can user profiles remain inaccessible to both non-logged-in users and other logged-in users? Thank you!
Hello!
Thank you for reaching out with your questions. I’ll do my best to provide clear answers:
- License: Since you’re creating a platform to train your internal sales representatives and will be using it on one website, the Regular License is suitable for your case. You’ll be able to use the theme on a single site.
- Video format, size, and quality: For large video files, we recommend using a CDN (Content Delivery Network) to improve speed and performance. You can also upload videos to external video hosting services like YouTube or Vimeo to save on hosting limits.
-
Quiz functionality: Yes, quizzes are available! You can create a variety of question types under the MS LMS > Questions menu. These include:
- Single Choice
- Multi Choice
- True or False
- Item Match
- Image Match
- Keywords
- Fill the Gap
- Video and file protection: While we do not have built-in protection against all forms of copying (like screen capture or copy-paste), we recommend considering third-party solutions for enhanced protection, as this can be a bit tricky to manage within the platform itself.
- User progress and profiles: Yes, your sales representatives can have personal profiles to track their progress, including the courses they are enrolled in, quizzes, and certificates.
- User visibility management: You can manage visibility settings for users within the LMS. I recommend checking out our live demo for a better understanding. Please click on the link, in right below corner you have green back end demo button
- File transfer solution: Currently, the system allows admins and instructors to upload files to lessons, and students can upload files via assignments. There is no built-in solution for direct file transfers between users, but these functionalities should cover most of your needs.
- User profile access: Based on my understanding, your sales representatives can access their own profiles. Admins and instructors cannot log in to other users’ profiles. This ensures privacy, and it sounds like this matches what you’re asking.
I hope this information helps! Please let me know if you need further clarification or have any other questions.
Warm regards
thanks
I´d like to add Tik Tok icon to the social widget. Is it possible to ad new icons to the existing list? Can you share the Custom CSS Code?
Hello,
Thank you for your request! Currently, there isn’t an option to add a TikTok icon to the social widget, but we do have plans to include this feature in future releases. We truly appreciate your suggestion and will keep it in mind as we work on updates.
We appreciate your patience!
Best regards,
How can I desactivate your auto updates ? Because everytime you make auto update it erases all custom code I did on some pages.
Thank you
Hello,
To prevent auto updates from overwriting your custom code, I recommend using a child theme. By adding your custom code to the child theme’s files (such as style.css or functions.php), you ensure that updates to the parent theme do not affect your customizations.
Here’s how you can set it up:
- Create a Child Theme (if you don’t have one already). You can create a child theme manually or by using a plugin like “Child Theme Configurator.”
-
Add Custom Code to the Child Theme:
- For CSS, add your custom styles to the
style.cssfile in the child theme. - For PHP customizations, add them to the
functions.phpfile in the child theme.
- For CSS, add your custom styles to the
By doing this, your changes will be preserved even after the theme updates.
As for disabling automatic updates, WordPress does not have a built-in option to disable auto-updates specifically for themes, but you can manage this through code or plugins.
You can try to disable the Envato Market plugin to stop automatic updates for the themes and plugins you’ve purchased from Envato
Other option to disable automatic updates for themes, you can add the following code to your wp-config.php file:
define( 'AUTOMATIC_UPDATER_DISABLED', true );This will disable all automatic updates, but be cautious, as you will need to manually update the theme for important security updates.
Alternatively, you can also use a plugin like Easy Updates Manager to have more control over auto-updates for themes, plugins, and core updates.
Kind regards
Hi. The course registration is received only on the email account associated with the WordPress administrator.We need to be able to receive it on another email account, since the form is associated with the MasterStudy theme. Thanks
Hello,
Thank you for your request!
Currently, there isn’t an option in the theme settings to enable or disable admin email notifications when a course is added.
Could you please try adding an additional admin user and check if both administrators receive the email when a course registration occurs?
Let me know how it goes!
Hi, we already tried it and the additional administrator is not receiving the email. Thanks
Hi
i have changed my domain, Can you please reset my installed domain.
Hello,
Please provide your email address or new domain name, and we’ll assist with resetting the domain.
Kindly remember to disable the license on the old domain, as we are limited in deactivating it. In the future, you may need to purchase a new license if it’s deactivated.
Thank you for your understanding!
Hey
I just would like to know which line on classic.php file I must edit to redirect all people who click on “Buy course” to a Google form I made instead of redirect them to the sign in form
Thank you in advance
Hello,
Thank you for your question!
To redirect users who click on the “Buy Course” button to your Google Form instead of the sign-in form, you’ll need to modify the relevant file in the MasterStudy LMS theme. The files for the “Buy Button” are located in the following directory:
`masterstudy-lms-learning-management-system/_core/stm-lms-templates/components/buy-button/`
The main file you’ll want to edit is:
`masterstudy-lms-learning-management-system/_core/stm-lms-templates/components/buy-button/buy-button.php`
Once you locate this file, you can adjust the redirect behavior to point to your Google Form.
Best regards
Hello,
Thank you for your question!
To redirect users who click on the “Buy Course” button to your Google Form instead of the sign-in form, you’ll need to modify the relevant file in the MasterStudy LMS theme. The files for the “Buy Button” are located in the following directory:
masterstudy-lms-learning-management-system/_core/stm-lms-templates/components/buy-button/The main file you’ll want to edit is:
masterstudy-lms-learning-management-system/_core/stm-lms-templates/components/buy-button/buy-button.phpOnce you locate this file, you can adjust the redirect behavior to point to your Google Form.
Let me know if you need further assistance!
Thank you my friend I opened the file but i dont know which line I must edit in order to do that
Can you please help me ?
Have a good day
Hi there,
Unfortunately, I am unable to provide specific guidance on which line to edit, as this request falls outside the scope of my support and expertise.
I strongly recommend making any changes within a child theme to ensure that they are not overwritten during future theme updates.
Thank you for your understanding.
Best regards
Hello, How can I use microsoft teams instead of ZOOM?
Hello,
Thank you for reaching out!
The theme is not yet integrated with Microsoft Teams. However, a similar feature request is on our public roadmap, where you can vote to support its integration in future releases.
https://stylemixthemes.cnflx.io/boards/masterstudy-lms/20804
Kind regards
After updating both the theme and plugins on my website, the quiz plugin now takes almost a minute to load, significantly impacting user experience. Before the updates, it loaded within a few seconds.
Could you please advise on any configuration changes or potential known issues with recent updates that could cause this delay? Any insight or steps for further troubleshooting would be extremely helpful.
Hello,
Thank you for reaching out!
The recent update did not alter the functionality of the quizzes, which are loading as usual and fast on our staging sites.
Ensure you purge the cache on your dashboard and hosting after updating the theme and bundled plugins.
Checking server logs usually indicates why the quiz becomes slower than usual.
Kind regards
