128 comments found.
Hello,
When I access as an admin I see the Terms and Conditions page with its full data created when any customer access show that page shows
[
Great things are on the horizon
Something big is brewing! Our store is in the works and will be launching soon!
]
Why that and how to fix?
Please try: https://case.d.pr/i/F6L2J7
Does this THEME have limitations on installation? If yes, how many websites can I install this theme on?
Hi,
Each license you install on only one project.
Thanks
Okay, How do I import one of the home pages? Example: I only want to import Home 05. After importing, I don’t want to see any dropdown to my current imported Home 05, which I will import.
Have you successfully imported demo data?
After you import demo data. You need to select the desired homepage here: Settings → Reading option in WordPress:
https://case.d.pr/i/Vd2ePqThanks
I followed the step above, but there is no homepage showing there.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I am using this template. But why doesn’t this support mega many or mega many plugins from the WordPress store?
Hi,
Exactly which plugin is not supported and you cannot install? can you send me screenshot?
Thanks
I have tried using multiple plugins, but none have worked. Can you please suggest a supported plugin or provide a tutorial for implementation?
Eg: Royal Puling, Elements Kit, and few more.
Hi,
Revolution slider images not loading on first time when we click prev or next slide then images loading. Is it slider issue? or any wordpress compatibility issue. i disabled all cache settings in server still this thing exists.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, All my credintials are in Ticket #3837336 . Unfortunately i cant post new tickets thats y i put this issue here.. Can you please take my link+admin access from Ticket #3837336
i connected with slider revolution support team they gave me this reply
it seems that the issue may be related to the specific setup of your site, and will require some troubleshooting to resolve. If the slider plugin came bundled with your theme, we suggest that you reach out to your theme support team for assistance. Please note that it is the responsibility of the theme author to provide support for all bundled plugins and they will be open support ticket on your behalf by using their own license.
Can you please check my concern.
I will check your ticket.
Any update on that issue. Slider image not loading initial time. Slider customer support team asking any update from author since its comes with bundled plugins
I see it working. Please check: https://case.d.pr/v/shPvTa
Once it loads then it works. I checked incognito window. Slider support team also has this issue. Please check in incognito. i checked in chrome mozilla also. Once we click next or prev then it load from its cache.
It worked. Please check again:
Chrome: https://case.d.pr/i/8B1I90
Firefox: https://case.d.pr/i/JdaeAQ
Strange, I can’t find the issue. Please create a ticket and send the site information, we will check and fix it together with you.
Hi, All my credintials are in Ticket #3837336 . Unfortunately i cant post new tickets since my support period over last week. I am behind this issue since last month. here all my firends and slider rev team also facing this issue. They are saying mention author to place ticket with purchase code of slider so that they can check this issue.
How we can fix together ? via anydesk when you available
hello please give reply on above
I checked again, it always works on my browser. Still can’t find the problem on your site.
500 error on saving elemnter page i put a ticket #3837336 regarding this with detailed information. please check asap. my web site is live mode
Hi,
I will check now.
Thanks
Hi, I built my website based on your template but it is too slow, would you please support what should I follow ? here is my site: https://www.reckon.tech/
Hi I want to buy theme. Can I use my own mobile header that I build with elementor?
Hi,
Mobile layout in mobile is not available with elementor edit.
Thanks
How to change Mouse Move color?
Hello!This theme looks like break compleatly .It Was working before .
Hi,
Can you send me screenshot? I checked and found that the demo site works now.
Thanks
yh sure i will share the link of webite
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi,
please give reply to Private Ticket #3768137
Hi,
I will check now.
Thanks
Can you please check my concern in ticket
how to make servcies listing page look tlike this https://demo.casethemes.net/itfirm/elements/services-grid when we click from breadcrumb
Hi, I’ve just purchased the theme, I am unable to see options in “Appearance”>”Customize” to add custom css, only “Widgets” option showing and even that is not editable, can you check
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
submitted the ticket with link and admin access details
Let me check. Thanks
I want to tell you that my Contact Form is broken after updating ITFirm Theme to version 1.4.0 or 1.4.1. and it was fine again after roll back to version 1.3.9, this is funny brother
What version of Case Theme Core plugin are you using? Thanks
I use Case Theme Core plugin version 1.2.3. Currently, I can’t submit a ticket because the support period has expired, but it’s confusing to me why the old version is better than the newer version.
So I can only wait for the next version and I hope the latest version to be better than current version.
Yes, you are using the latest version of the theme and plugins. I need to check your site to see exactly what is going on. You need to create a ticket so we can best support you. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
As i said before, my support period is expired.
Currently, I will use theme version 1.3.9 until the next version is released. I hope your team is capable to solve this problem.
There are many reasons why this could happen, but currently on the dev site we don’t have any other issues for the latest version.
There is a an issue with Elmentor Pro after latest update:
Fatal error: Uncaught Error: Call to undefined method ElementorPro\Plugin::enqueue_styles() in /home/mywebsite/public_html/wp-content/themes/itfirm/inc/elementor/elementor-actions.php:25 Stack trace: #0 /home/mywebsite/public_html/wp-includes/class-wp-hook.php(324): itfirm_elementor_enqueue_scripts() #1 /home/mywebsite/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /home/mywebsite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /home/mywebsite/public_html/wp-includes/script-loader.php(2263): do_action() #4 /home/mywebsite/public_html/wp-includes/class-wp-hook.php(324): wp_enqueue_scripts() #5 /home/mywebsite/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #6 /home/mywebsite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #7 /home/mywebsite/public_html/wp-includes/general-template.php(3065): do_action() #8 /home/mywebsite/public_html/wp-content/plugins/header-footer-elementor/themes/default/hfe-header.php(16): wp_head() #9 /home/mywebsite/public_html/wp-content/plugins/header-footer-elementor/themes/default/class-hfe-default-compat.php(64): require(’...’) #10 /home/mywebsite/public_html/wp-includes/class-wp-hook.php(326): HFE\Themes\HFE_Default_Compat->override_header() #11 /home/mywebsite/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #12 /home/mywebsite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #13 /home/mywebsite/public_html/wp-includes/general-template.php(38): do_action() #14 /home/mywebsite/public_html/wp-content/themes/itfirm/page.php(13): get_header() #15 /home/mywebsite/public_html/wp-includes/template-loader.php(106): include(’...’) #16 /home/mywebsite/public_html/wp-blog-header.php(19): require_once(’...’) #17 /home/mywebsite/public_html/index.php(17): require(’...’) #18 {main} thrown in /home/mywebsite/public_html/wp-content/themes/itfirm/inc/elementor/elementor-actions.php on line 25
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
Can you please give reply to #3726152. I am waiting for this.
I will check now.
Thanks
Done from my end. Please check ticket #3726152
Hey we’re experiencing issues after the last Elementor update and now we get a server error 500 when we try to Update/Publish blog posts with Elementor. Could you please check and fix? Here’s the details of the error: https://ibb.co/bHxsCV5
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Does your theme have theme options for customization. What area cannot be customized in your theme. What are the limitation. I will like to know before i proceed with payment so i can prerpare for what is ahead of me in terms customization
Hello,
Exactly what areas do you need to customize? almost everything you can customize and configure.
Thanks
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
When open ticket need purchase code but I not have it I have invoice number and order no only in my invoice
You need to purchase the theme to get a ticket created and you need to create the ticket via a purchase code.
I buy this theme form theme forest and I have invoice but not contain purchase code where I can find it
You can find here: https://case.d.pr/i/Nz4xjw
Please note that there are issue find
1. The theme not compatible with Elementor Header & Footer Builder
once Activate the plugin some theme features stopped
2. Cache plugins conflicts with theme when minify CSS, and leads to high CPU Usage I have tried Jetpack boost, Litespeed Cache, WP Rocket all face the same issue
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
The theme does not allow sending emails, I tried several providers, the last one is Forminator. I raised a ticket but it was not resolved, could you take another look for me please? My support just expired.
Hello,
I will check your ticket now.
Thanks
Does this support latest Elementor Version 3.21.8? I am having errors.
Yes, the theme is compatible with the latest version of Elementor.
Thanks does this theme works with Google CWV? Performance wise? I have tested the demo versions but Performance is low, is there a way to optimize it using theme configuration disabling javascript and stuff like that?
