21502 comments found.
After the update the Front End WP Bakery page builder does not load! just gets stuck on a grey screen with the little bakers cap logo. Is there a fix for this? I have spent a few hours turning all plugins off to test but its still doing the same. Very hard to edit page if this function does not work. Thanks
Hello! You can submit a ticket here https://support.dream-theme.com/ and we will check the issue. But, to be honest, our designer always uses the back-end editor only.
I got this error on my product page : Warning: Undefined array key “show_onsale_flash” in /home/**/public_html/wp-content/themes/dt-the7/inc/mods/compatibility/elementor/widgets/woocommerce/product-images.php on line 96
Hello! This is a notice, and it will be fixed in the upcoming theme update. Meantime, you can hide the notice by adding define( ‘WP_DEBUG_DISPLAY’, false ) in the end of wp-config.php file.
Why i cant buy the theme? I’m trying with both cards and paypal, it gives me an error
Hello! Could you please address to Envato support. As a theme author, we don’t control purchase process.
Hi, I installed the template after doing a clean install of wordpress, using the latest version downloadable from my download area, but in the backend I don’t see the theme customization menu… in the top bar.. how do I activate it? Thanks!
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Hi, what is the best compt. HP version for the theme elementor?
Hello! You can even use PHP 8.3. But please make sure your other plugins are also compatible with this PHP version. PHP 8.1 might be more stable.
Hi,
What is best mobile score the theme can get on Google page speed insights? And how to reach this result, we need certain and clear instructions. Actually, we need plus 90 score for both mobile and desktop. Also, if you can give some examples/demos, that would be great!
Thanks!
Hello! We recommend using Full Site Editor integration https://pagespeed.web.dev/analysis/https-the7-io-block-editor-demo/kfh8syfkna?form_factor=desktop
Hope you will enjoy the theme 
It’s 65 on Mobile, could it reach +90
Hi, Miroslav here from Dream-Theme.
Thank you for pointing this out. It seems that our CDN is not caching images in the hero section properly. Our team will look into this issue tomorrow.
As a side note, the only reliable way to achieve a 90+ score on mobile without cheating is by using WordPress’s native Block Editor. All other page builders tend to fall into the 50-70 range on mobile.
The alternative is to resort to tricks. For example, take the theme that markets itself as the “fastest ever built.” Their method involves delaying JavaScript loading and execution until the first user interaction. As a result, the website’s appearance changes significantly on the first mouse movement or swipe, leading to a poor user experience. But hey, it fools Google, and the developer is happy…
Thank you!
Somehow,the woocommerce plugin has got deactivated on our website,where this theme is installed,plz help us about to get the woocommerce plugin active on this theme as we have tried numerous times but could not make the woocommerce plugin work on this theme.Pls look into this matter as soon as possible.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, Ultimate Addons Version 3.19.22 – Element Headings adds one to each opening of the item, how to fix the problem ? Thanks for your help
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
hi, can i know how to change the share post , i want add wechat and line also
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
i send one request via profile email. stil waiting reply
Hello! Our premium-class customer support team is always there to help you at https://support.dream-theme.com/
Please note that: 1. Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0), (usually) within 24h, in the order, they were received. 2. Requests received via comments, personal messages, email, Twitter, or FaceBook will take much longer time to process and can even be not processed at all!
Hi, are all of your brebuild Elementor demos using the latest Elementor technology? E.g. Containers?
Hello! Older ones are built with sections. Are you interested in some specific demo?
Yes. This one. https://the7.io/elementor-creative-light/ Can you provide a list of the demos which are up to date?
Hi! This demo is built with containers https://ibb.co/c3px32H
Container-powered demos:
/elementor-2025/
/elementor-creative-light/
/elementor-creative-dark/
/blank-top-menu/
/blank-side-menu/
/elementor-product/
/elementor-coffee/
Thank you very much! Do you plan to update older versions too?
Always welcome! Our buyers critically need new demos So I am not sure we are going to focus on rebuilding the old content.
Okay – I went ahead and bought this theme build.
If everything goes alright then I’ll be around for 10 years just like I was with HB-Themes.
If you’re up to it, I’d like to run The-7 for about as long as I’ve run the Highend theme from HB-Themes.(10 years).
I have a lot of stand alone plugins (js.composer) wp-bakery for instance so if there are problems with things that are bundled, I’ll simply run the non-bundled plugin in the wild. I’ve been doing this for quite a while now and have got a pretty good handle on it..
I had to contact HB-Themes support only one time in 10 years, so you may not hear a bunch from me after I get the *The-7 Theme all set up.
Cheers
Hi! Thank you so much! You sound like a perfect buyer
Anyway, please feel free to contact us at https://support.dream-theme.com/ if you have any questions.
No worries – It’s just a bit wonky and reconciling the homepage designation was somewhat of a bit but I’ll figure it out.
Something new takes some getting used to so no need for support.
Cheers
Could you put up a few screenshots of the back-end admin on this theme?
Also, all of the demos have the same color (for links)—would there be a way to change link colors on the back-end?
Also – planning to use wp-bakery. Would using that builder conflict with any of the demo content builds?
I’ve got this theme in the shopping cart now and am waiting for your reply.
Hello! Thank you for choosing our theme!
Theme guide can be found here https://guide.the7.io/ Talking about the demo content, you need to pay attention to the page-builder https://ibb.co/6JHXzxR https://ibb.co/BHpNz3D Content can’t be converted from one page-builder to another (it doesn’t depend on a theme, that’s just how these plugins work).There is a issue with Ultimate Addons for WPBakery Page Builder Version 3.19.22. Headings do not load. Just shows the raw shortcode instead of headings. Could be related to wpbakery 8.0 update
Hello! You can delete WPBakery plugin and install an older stable version through The7 -> Plugins.
Also broken on v7.8
Hello! Could you please check Ultimate Addons settings -> Elements and make sure this widget is active. If nothing helps, please submit a ticket at https://support.dream-theme.com/
The Ultimate > About, Elements, Styles etc tabs/pages are all blank No content below the tabs. I have also disabled all other plugins and the problem remains. No plugin conflicts.
Please submit a ticket at https://support.dream-theme.com/
Hi, i am curious if i buy this theme does it come with demo content? Can i import it and then start to edit from there?
Hello! Sorry for the delay! Yes, it comes with the demo content https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/
When using the license code for the website, I get a message saying it has been used on another website. I now want to deactivate the license on the other website. How can I do that?
Hello! All purchase codes can be arranged here https://my.the7.io/ But please keep in mind that, according to Envato Standard License, 1 website = 1 license (true for all ThemeForest themes). If you need to register staging copy, please follow https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Hi, I want to hide feutered image on single post but I can’t find setting for this in theme options. Where can I change this setting?
Hello! It depends on a page builder you use. For WPBakery https://support.dream-theme.com/knowledgebase/turn-off-feature-image-in-posts-globally/ For Elementor, you need to edit Single Post template https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
Thanks! I can edit published posts now but the link to instructions for disble it permanently in WPBakery does not work https://guide.the7.io/blog/user-guide/general-guidelines/default-post-settings/
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
We own many licenses to your theme and have enjoyed using it. Today, I was not able to update WPBakery Page Builder.
What is going on? The notice said we had to buy a license.
Hello! All bundled plugins can be updated through The7 -> Plugins. We will deliver the new WPBakery version soon – it needs fixing small compatibility issue.
Hi! There are problems after update Wordpress 6.7. For example back end / appareance / customize doesn’t work. when do you release a new theme update? Thank you.
Hello! Sorry, we can’t replicate the issue. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
You should know the problem because I have 8 licenses of the theme and it happens in all of them that I have updated to WP 6.7 (I have also updated The7). Anyway, I’ll open a ticket and hope you have a practical solution for all sites and don’t ask me for access to each one.
Thank you for submitting the ticket!
Hey quick question before I buy a license:
In another comment here I saw the answer that a license is linked to the domain. In my workflow, however, the domains differ between the creation environment and the final domain. Would I have to buy 2 licenses each time?
Thanks in advance!
Hi! Could you please follow this guide https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ You don’t need to buy one more license for a dev domain 
